Lucky's Steak House

★★★☆☆
  • 17500 Silver Pkwy

    Fenton, MI 48430

    Map & Directions
  • 810-750-1400

About Lucky's Steak House

Hours
Sun, noon - 9pm; Mon - Thu, 11am - 10pm; Fri, 11am - 11pm; Sat, noon - 11pm
3.0 2
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.

our club meets for a dinner from time to time -and always great time and good food the wait staff seem to be well trained and alert

2
★★★★★

our club meets for a dinner from time to time -and always great time and good food the wait staff seem to be well trained and alert

.

The problem occurs when the waitress takes almost an hour (just shy) to bring out our food. When we receive it, one plate is cold. The other two were the wrong meals. This, in itself, is forgivable, except that the waitress didn't try to get the order right on one of the meals. She did, however, fix the smallest plate. Then, when I said I wanted to talk to the manager, she said (remember, said) the manager told her to take 7 dollars off our meal, and she took our food. I asked why, as at most other restaurants, the manager wouldn't come talk to us herself. The waitress told us that she didn't want to bother the manager, and that she didn't really talk to the manager. In other words, she lied to our face. She wound up getting the manager, who was also very hostile, almost to a point of being upset. This is unacceptable. She removed the two meals that were wrong from our bill, but left the third, most expensive meal, the one which came out 45-minutes late, cold, and underdone.

1
★☆☆☆☆

The problem occurs when the waitress takes almost an hour (just shy) to bring out our food. When we receive it, one plate is cold. The other two were the wrong meals. This, in itself, is forgivable, except that the waitress didn't try to get the order right on one of the meals. She did, however, fix the smallest plate. Then, when I said I wanted to talk to the manager, she said (remember, said) the manager told her to take 7 dollars off our meal, and she took our food. I asked why, as at most other restaurants, the manager wouldn't come talk to us herself. The waitress told us that she didn't want to bother the manager, and that she didn't really talk to the manager. In other words, she lied to our face. She wound up getting the manager, who was also very hostile, almost to a point of being upset. This is unacceptable. She removed the two meals that were wrong from our bill, but left the third, most expensive meal, the one which came out 45-minutes late, cold, and underdone.

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