Bil-Mar Restaurant

★★★★☆
  • 1223 S Harbor Dr

    Grand Haven, MI 49417

    Map & Directions
  • 616-842-5920

About Bil-Mar Restaurant

Categories
Hours
Mon-Fri 11:30am-2pm, Sat 5pm-10:30pm

Food

Food
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Gracious dining with a splendid view. Superb food that tastes like each dish is prepared by a chef assigned to your meal! Excellent drinks, wine selection, and deserts. Always an exceptional dining experience.

3
★★★★★

Gracious dining with a splendid view. Superb food that tastes like each dish is prepared by a chef assigned to your meal! Excellent drinks, wine selection, and deserts. Always an exceptional dining experience.

.

I was just out for an evening in Grand Haven. I picked up a friend who lives in the Grand Haven area. We decided to get some dinner at your restaurant, being as it is on the beach.
First half hour, waited for our drinks, 2 sodas and an iced tea. We ordered one appetizer. 20 minutes later it came. Chicken cheese fries, they were pretty good. 35 minutes later we finally got the waitress to take our order. Some spinach artichoke dip, hot dog and a ham & cheese sandwich. 20 minutes later the dip came. Another 35 minutes still no hot dog or sandwich.
I canceled the order and ask to speak with a manager. After being charged 22 dollars for appetizers and soda she was not very apologetic. In fact I would say that she was totally lacking in customer service skills. No apology and getting charged for only being able to eat appetizers over a 2 hour period. I've got to say I've had better experiences at restaurants that I've gotten food poisoning from. I've had better service at fast food places.
Your restaurant gave my one of the worst experiences I have ever had.

1
★☆☆☆☆

I was just out for an evening in Grand Haven. I picked up a friend who lives in the Grand Haven area. We decided to get some dinner at your restaurant, being as it is on the beach.
First half hour, waited for our drinks, 2 sodas and an iced tea. We ordered one appetizer. 20 minutes later it came. Chicken cheese fries, they were pretty good. 35 minutes later we finally got the waitress to take our order. Some spinach artichoke dip, hot dog and a ham & cheese sandwich. 20 minutes later the dip came. Another 35 minutes still no hot dog or sandwich.
I canceled the order and ask to speak with a manager. After being charged 22 dollars for appetizers and soda she was not very apologetic. In fact I would say that she was totally lacking in customer service skills. No apology and getting charged for only being able to eat appetizers over a 2 hour period. I've got to say I've had better experiences at restaurants that I've gotten food poisoning from. I've had better service at fast food places.
Your restaurant gave my one of the worst experiences I have ever had.

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What can you say about a restaurant that's been around for decadesGreat service and food with a view of Lake Michigan (awesome sunsets) right on the shorelineMenu is a little pricey but you expect it for the location

4
★★★★☆

What can you say about a restaurant that's been around for decadesGreat service and food with a view of Lake Michigan (awesome sunsets) right on the shorelineMenu is a little pricey but you expect it for the location

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