Norton's Flowers

★★★☆☆
  • 2900 Washtenaw Rd Fountain Square Shopping Ctr

    Ypsilanti, MI 48197

    Map & Directions
  • 734-434-2700

About Norton's Flowers

Categories
  • Greeting Cards
Details
  • Plants
  • Greeting Cards
  • Gift Baskets
  • Wedding Supplies
Hours
M-Sa 8am-7pm, Su 11am-3pm
Special Offer
Call Today
Emails
  • service@nortonsflowers.com
  • TGALEA@Nortonsflowers.com
Year Established
  • 1892
Payment Options
  • American Express
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • ftd
  • Fresh Trusted And Delivered Today
  • Ftd
  • Precious Moments

Shopping

Shopping
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3.4 5
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.

It is very difficult to respond to an anonymous complaint, but the most important fact is that Norton??s Flowers & Gifts unconditionally guarantees every order we accept and we are sorry the reviewer is so unhappy with their experience. It would appear from the reviewer??s posting date that they are commenting on a Valentine??s Day delivery. Admittedly, we had approximately 12 complaints on the 1,921 orders we filled on February 13th ?? 14th (less than 1%). Most of those complaints were the result of address misinformation, address misunderstanding or the recipient not being home when we attempted delivery. To the best of our knowledge, every issue was resolved to the satisfaction of the customers, except one. In the case of this reviewer, you will note a full refund was given, but we were not allowed the opportunity to send a redelivery with an explanation or apology.

Norton??s Flowers & Gifts slogan is ??We Deliver the WOW!? because we pride ourselves on trying to exceed our community??s expectations with premium products and friendly customer service on each of the approximately 40,000 orders we fill annually. Established in 1892, we are the oldest retail business in our county. We have been ranked in the nation??s TOP 100 florists for each of the past seven years. As president of the company, I sit on industry ethics and best practices committees, so we clearly take these issues seriously. I extend an invitation to this reviewer (TC) to contact me so we can discuss an appropriate way to demonstrate our sincere regret that he/she is still not fully satisfied that at Norton??s Flowers Gifts ??We Deliver the WOW!?.

Tim Galea
President
Norton??s Flowers & Gifts

5
★★★★★

It is very difficult to respond to an anonymous complaint, but the most important fact is that Norton??s Flowers & Gifts unconditionally guarantees every order we accept and we are sorry the reviewer is so unhappy with their experience. It would appear from the reviewer??s posting date that they are commenting on a Valentine??s Day delivery. Admittedly, we had approximately 12 complaints on the 1,921 orders we filled on February 13th ?? 14th (less than 1%). Most of those complaints were the result of address misinformation, address misunderstanding or the recipient not being home when we attempted delivery. To the best of our knowledge, every issue was resolved to the satisfaction of the customers, except one. In the case of this reviewer, you will note a full refund was given, but we were not allowed the opportunity to send a redelivery with an explanation or apology.

Norton??s Flowers & Gifts slogan is ??We Deliver the WOW!? because we pride ourselves on trying to exceed our community??s expectations with premium products and friendly customer service on each of the approximately 40,000 orders we fill annually. Established in 1892, we are the oldest retail business in our county. We have been ranked in the nation??s TOP 100 florists for each of the past seven years. As president of the company, I sit on industry ethics and best practices committees, so we clearly take these issues seriously. I extend an invitation to this reviewer (TC) to contact me so we can discuss an appropriate way to demonstrate our sincere regret that he/she is still not fully satisfied that at Norton??s Flowers Gifts ??We Deliver the WOW!?.

Tim Galea
President
Norton??s Flowers & Gifts

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0 out of 1 people found this review helpful.

.

Absolutely HORRIBLE experience trying to get flowers delivered. No delivery was made and they were rather UNFRIENDLY on the phone. POOR CUSTOMER SERVICE. Go elsewhere.

1
★☆☆☆☆

Absolutely HORRIBLE experience trying to get flowers delivered. No delivery was made and they were rather UNFRIENDLY on the phone. POOR CUSTOMER SERVICE. Go elsewhere.

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.

I did a search on the closest flower shop to St. Joe's Hospital and this is what I came up with. I'm from out of state and needed to send flowers to my grandma. I called and the customer service is great. Extremely friendly and nice. The flowers are going to be delivered today.

4
★★★★☆

I did a search on the closest flower shop to St. Joe's Hospital and this is what I came up with. I'm from out of state and needed to send flowers to my grandma. I called and the customer service is great. Extremely friendly and nice. The flowers are going to be delivered today.

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.

Norton Flower shop has great selcetion and service. When I walked in I received a hello but the employees were at the same time, not too pushy. They allowed me to take my time and make a selection.

3
★★★☆☆

Norton Flower shop has great selcetion and service. When I walked in I received a hello but the employees were at the same time, not too pushy. They allowed me to take my time and make a selection.

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.

When i first walked into Norton's I was greeted with a smile and a friendly hello. I was able to get exactly what I was looking for and the price was just right.They have a large selection, in both flowers and gifts. It is an all around great place.

4
★★★★☆

When i first walked into Norton's I was greeted with a smile and a friendly hello. I was able to get exactly what I was looking for and the price was just right.They have a large selection, in both flowers and gifts. It is an all around great place.

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