Lansing Veterinary Medical Center

★★☆☆☆
  • 3276 E Jolly Rd

    Lansing, MI 48910

    Map & Directions
  • 517-393-9200

About Lansing Veterinary Medical Center

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Daily 24 Hours
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Pets & Animals
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2.0 27
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I took my dog here in the early morning hours because she was panting heavily and it was constant. The vet took x-rays, and did blood work (only because I asked her to) and was told my dog's white blood cells were high. The vet spoke to me about doing a procedure to look in my dog's throat (related to the panting) and that it would require sedation. I said no. I took my dog home and then went to my vet as soon as they opened that morning. MY vet told me the panting was a sign of pain and the elevated white blood cells were a sign of infection. I later researched (Googled) panting and also high level white blood cells in dogs and found the same diagnosis MY vet gave me. Really??? The vet at Lansing Veterinary Medical Center didn't even mention pain or infection! The charges came to $500 and they did nothing accurate. Sadly, I lost my dog the next day. I would highly recommend avoiding going here and stay with the more experienced vets. I'm hoping this review will save a pets life.

1
★☆☆☆☆

I took my dog here in the early morning hours because she was panting heavily and it was constant. The vet took x-rays, and did blood work (only because I asked her to) and was told my dog's white blood cells were high. The vet spoke to me about doing a procedure to look in my dog's throat (related to the panting) and that it would require sedation. I said no. I took my dog home and then went to my vet as soon as they opened that morning. MY vet told me the panting was a sign of pain and the elevated white blood cells were a sign of infection. I later researched (Googled) panting and also high level white blood cells in dogs and found the same diagnosis MY vet gave me. Really??? The vet at Lansing Veterinary Medical Center didn't even mention pain or infection! The charges came to $500 and they did nothing accurate. Sadly, I lost my dog the next day. I would highly recommend avoiding going here and stay with the more experienced vets. I'm hoping this review will save a pets life.

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Before they located to this spot on Jolly they were on Logan St and I used them frequently and praised them to everyone.As soon as they moved to this much more expensive location,I have been astounded by the fees they charge and how little they care about your animals.I have been there only once and because of their excessive fees I felt I had no option but to put my dog down.I was there for 12 mins and it cost me over $400.I will NEVER go there again and I intend to make sure everyone I know avoids them too.It is now ONLY about raising enough money to cover the rent in this location and they have forgotten that their FORMERLY wonderful care is what got them popular in the first place.

1
★☆☆☆☆

Before they located to this spot on Jolly they were on Logan St and I used them frequently and praised them to everyone.As soon as they moved to this much more expensive location,I have been astounded by the fees they charge and how little they care about your animals.I have been there only once and because of their excessive fees I felt I had no option but to put my dog down.I was there for 12 mins and it cost me over $400.I will NEVER go there again and I intend to make sure everyone I know avoids them too.It is now ONLY about raising enough money to cover the rent in this location and they have forgotten that their FORMERLY wonderful care is what got them popular in the first place.

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I'm sorry I took my dog there. Several prescriptions and a few hundred dollars later, nothing has changed. Except now they want to prescribe a few more prescriptions that are even more expensive.

They are more concerned with fitting in as many appointments as possible, prescribing tests unnecessarily to rack up charges and prescribe treatments, ointments and anything else they can tack a fee to.

I ended up taking my dog to Patterson's in Mason and felt like a fool when I found out how much I have been overpaying. Not to mention allowing my dog to be treated like a number at the LVMC.

Take your pet anywhere else, these people have more concern with the dollar than your pet.

1
★☆☆☆☆

I'm sorry I took my dog there. Several prescriptions and a few hundred dollars later, nothing has changed. Except now they want to prescribe a few more prescriptions that are even more expensive.

They are more concerned with fitting in as many appointments as possible, prescribing tests unnecessarily to rack up charges and prescribe treatments, ointments and anything else they can tack a fee to.

I ended up taking my dog to Patterson's in Mason and felt like a fool when I found out how much I have been overpaying. Not to mention allowing my dog to be treated like a number at the LVMC.

Take your pet anywhere else, these people have more concern with the dollar than your pet.

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2 out of 2 people found this review helpful.

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Our dog got caught on a stick and ripped a big hole in her side. We got her there at 3pm and they had a couple other emergencies in already, they told us they'd get to her as soon as they could. At 9pm they still hadn't gotten to her; we asked what the delay was, and apparently after the other emergencies, they had taken all their regular appointments instead of tending to her. Turns out, she had several inches of stick still lodged in her side, and laid on it for 6 hours because apparently a 5 inch hole isn't enough of an emergency to warrant postponing an appointment or two. They assured us that she was on pain medications and 'resting comfortably' (with several inches of stick in her side) while they took appointments. Well, now I feel better. Once they got to her they appear to have fixed it well, but there is no excuse for letting her lay with a gaping hole to do check-ups instead.

2
★★☆☆☆

Our dog got caught on a stick and ripped a big hole in her side. We got her there at 3pm and they had a couple other emergencies in already, they told us they'd get to her as soon as they could. At 9pm they still hadn't gotten to her; we asked what the delay was, and apparently after the other emergencies, they had taken all their regular appointments instead of tending to her. Turns out, she had several inches of stick still lodged in her side, and laid on it for 6 hours because apparently a 5 inch hole isn't enough of an emergency to warrant postponing an appointment or two. They assured us that she was on pain medications and 'resting comfortably' (with several inches of stick in her side) while they took appointments. Well, now I feel better. Once they got to her they appear to have fixed it well, but there is no excuse for letting her lay with a gaping hole to do check-ups instead.

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1 out of 2 people found this review helpful.

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I took my new puppy here after an accident with another dog. The staff at LVMC were excellent and I know I have them to thank for saving my dog's life. They gave us a very detailed, but pricey estimate of what it would cost to save my dog. When you have a pet emergency, you have to expect to pay a higher price with no insurance...the same as a person. However, they also gave us a few different options of how to pay for the cost which was very helpful. Given the circumstances, they were VERY fairly priced and were easy to work with.
My puppy ended up staying with them for about a week until she was healthy enough to come home. They were very flexible about allowing us to visit her and did not seem bothered when I called (several times a day) to check on her status. They allowed us to bring in her normal food and a few toys to make her feel like she was at home.
I can honestly not say enough great things about this place. I was shocked when reading some of the bad reviews; my experience was nothing but positive and if ever I have a pet emergency again, I know that I will be coming here.

5
★★★★★

I took my new puppy here after an accident with another dog. The staff at LVMC were excellent and I know I have them to thank for saving my dog's life. They gave us a very detailed, but pricey estimate of what it would cost to save my dog. When you have a pet emergency, you have to expect to pay a higher price with no insurance...the same as a person. However, they also gave us a few different options of how to pay for the cost which was very helpful. Given the circumstances, they were VERY fairly priced and were easy to work with.
My puppy ended up staying with them for about a week until she was healthy enough to come home. They were very flexible about allowing us to visit her and did not seem bothered when I called (several times a day) to check on her status. They allowed us to bring in her normal food and a few toys to make her feel like she was at home.
I can honestly not say enough great things about this place. I was shocked when reading some of the bad reviews; my experience was nothing but positive and if ever I have a pet emergency again, I know that I will be coming here.

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0 out of 2 people found this review helpful.

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What a fortunate thing that Lansing Veterinary Medical Center was open. I had watched our dog the entire day and she just didn't seem herself. She started throwing up and having loose stools. I thought that she just had eaten to fast. As evening approached I started to get a bit nervous because she had vomitted multiple times throughout the day and seemed to be getting weaker. I tried to contact my vet but they were closed. I got online and found Lansing Veterinary Medical Center. They told me that it sounded serious and that I should bring her in. We took her in at that point she was listless. They evaluated her stated she would need xrays, iv fluid therapy, blood work and hospital monitoring. They presented us an estimate. I must admit it was expensive compared to her vaccination visits but this was a hospital/critical circumstance. They gave full disclosure as to what it would cost and told us that the cost may increase but they would call us. Long story short. Our dog did live and I feel it was due to their excellant care. It was costly but we did not have insurance for our pet. I did read other reviews and for the individuals that did loose their pets that's awful. As in human medicine, medicine is a science and it does take diagnostics to arrive at the approiate diagnosis. Costly but true. Thank you Lansing Veterinary Medical Center!!

5
★★★★★

What a fortunate thing that Lansing Veterinary Medical Center was open. I had watched our dog the entire day and she just didn't seem herself. She started throwing up and having loose stools. I thought that she just had eaten to fast. As evening approached I started to get a bit nervous because she had vomitted multiple times throughout the day and seemed to be getting weaker. I tried to contact my vet but they were closed. I got online and found Lansing Veterinary Medical Center. They told me that it sounded serious and that I should bring her in. We took her in at that point she was listless. They evaluated her stated she would need xrays, iv fluid therapy, blood work and hospital monitoring. They presented us an estimate. I must admit it was expensive compared to her vaccination visits but this was a hospital/critical circumstance. They gave full disclosure as to what it would cost and told us that the cost may increase but they would call us. Long story short. Our dog did live and I feel it was due to their excellant care. It was costly but we did not have insurance for our pet. I did read other reviews and for the individuals that did loose their pets that's awful. As in human medicine, medicine is a science and it does take diagnostics to arrive at the approiate diagnosis. Costly but true. Thank you Lansing Veterinary Medical Center!!

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1 out of 3 people found this review helpful.

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I'll never take another pet there. Lost one pet and another was mishandled.

A few months back I took my cat to LVMC because he was losing weight and having difficulty breathing. After the office visit they recommended $500 worth of blood tests and x-rays. We didn't have that much money so we managed to do $250 worth of tests with no results.

The really short story? The cat continued to lose weight and finally went into respiratory arrest and we put him down. You know what was wrong with him? A broken tooth. We couldn't afford to have the tooth fixed, partially because of the $250 in unneeded tests. The vet *did* look in the cat's mouth - I watched him do it.

Just this week our dog ripped off a nail. $43 for the office visit, $36 to bandage his foot and $25 for a plastic cone to go around his neck. No antibiotics were prescribed.

Yup. Foot got infected. We called LVMC who wanted $84 for antibiotics and pain meds - after we pretty much refused they said they'd call in a prescription to the local drugstore.

Update: LVMC did call in the prescription. The local 24-hour drugstore said the meds would be $16.

1
★☆☆☆☆

I'll never take another pet there. Lost one pet and another was mishandled.

A few months back I took my cat to LVMC because he was losing weight and having difficulty breathing. After the office visit they recommended $500 worth of blood tests and x-rays. We didn't have that much money so we managed to do $250 worth of tests with no results.

The really short story? The cat continued to lose weight and finally went into respiratory arrest and we put him down. You know what was wrong with him? A broken tooth. We couldn't afford to have the tooth fixed, partially because of the $250 in unneeded tests. The vet *did* look in the cat's mouth - I watched him do it.

Just this week our dog ripped off a nail. $43 for the office visit, $36 to bandage his foot and $25 for a plastic cone to go around his neck. No antibiotics were prescribed.

Yup. Foot got infected. We called LVMC who wanted $84 for antibiotics and pain meds - after we pretty much refused they said they'd call in a prescription to the local drugstore.

Update: LVMC did call in the prescription. The local 24-hour drugstore said the meds would be $16.

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2 out of 3 people found this review helpful.

.

I would never put my dog's life in the hands of anybody at LVMC ever again! I took my 1 1/2 yr old weimaraner to this place last night because it was after hour's his back leg's just suddenly quit working, they gave him a physical exam or so they call it. Did not take his temp or heart rate just looked at him and felt and pushed on him. Them the vet,or vet tech whoever she was she didn't introduce herself guessed at what might be wrong. After leaving the exam room for about an hour she came back with a estimate of $1,615.00 for a 24 to 48 hour observation of him. After that I paid 95.00 and took my boy home gave him some tlc and made him comfortable. Woke the next morning and and he was limping about an hour later he had full use of his leg's again they told me he had wobblers I think just a pinched nerve glad I didn't waste anymore money at that awful place!

1
★☆☆☆☆

I would never put my dog's life in the hands of anybody at LVMC ever again! I took my 1 1/2 yr old weimaraner to this place last night because it was after hour's his back leg's just suddenly quit working, they gave him a physical exam or so they call it. Did not take his temp or heart rate just looked at him and felt and pushed on him. Them the vet,or vet tech whoever she was she didn't introduce herself guessed at what might be wrong. After leaving the exam room for about an hour she came back with a estimate of $1,615.00 for a 24 to 48 hour observation of him. After that I paid 95.00 and took my boy home gave him some tlc and made him comfortable. Woke the next morning and and he was limping about an hour later he had full use of his leg's again they told me he had wobblers I think just a pinched nerve glad I didn't waste anymore money at that awful place!

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2 out of 2 people found this review helpful.

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Addendum to "A HORRIBLE EXPERIENCE" post dated late May 2010... Was referred to LVMC for a diagnosis, as my vet's x-rays were cloudy and unclear. LVMC misdiagnosed her, and put my dog & I through hell in the process.

9-11-10: Billing addendum:
Pretty sad, when you compare numbers:

Lansing Vet Med Center= approx 6 hours (Saturday at 6 pm until 1 a.m. Sunday) irresponsible care, consisting of IVs, a few blood tests, and a MISDIAGNOSIS= $1,340.

Animal Hospital of Vandercook= 24/7 hospital care from Thursday at 9 a.m. until Saturday at 4 p.m.,& Sunday at 8 p.m. until the following Thursday afternoon. Top-Notch Care, Consistent IVs, x-rays, antibiotics, exams, blood tests, anethesia and MAJOR surgery in which LVMC's misdiagnosis was discovered and treatment was performed= $1,552

I KNEW that LVMC overcharged me and took advantage of the situation, all along. However, when you consider the fact that there is only a $200 difference between 6 hours of "care", if you want to call it that, versus 7 DAYS of treatment?? Could it be any more obvious?

****PLEASE report these issues!!!! I have contacted the Michigan Board of Veterinary Medicine AND the Better Business Bureau, both of whom have open cases against LVMC (formerly Lansing Veterinary Urgent Care). Other animals and pet owners need not go through what we have been through!!!

1
★☆☆☆☆

Addendum to "A HORRIBLE EXPERIENCE" post dated late May 2010... Was referred to LVMC for a diagnosis, as my vet's x-rays were cloudy and unclear. LVMC misdiagnosed her, and put my dog & I through hell in the process.

9-11-10: Billing addendum:
Pretty sad, when you compare numbers:

Lansing Vet Med Center= approx 6 hours (Saturday at 6 pm until 1 a.m. Sunday) irresponsible care, consisting of IVs, a few blood tests, and a MISDIAGNOSIS= $1,340.

Animal Hospital of Vandercook= 24/7 hospital care from Thursday at 9 a.m. until Saturday at 4 p.m.,& Sunday at 8 p.m. until the following Thursday afternoon. Top-Notch Care, Consistent IVs, x-rays, antibiotics, exams, blood tests, anethesia and MAJOR surgery in which LVMC's misdiagnosis was discovered and treatment was performed= $1,552

I KNEW that LVMC overcharged me and took advantage of the situation, all along. However, when you consider the fact that there is only a $200 difference between 6 hours of "care", if you want to call it that, versus 7 DAYS of treatment?? Could it be any more obvious?

****PLEASE report these issues!!!! I have contacted the Michigan Board of Veterinary Medicine AND the Better Business Bureau, both of whom have open cases against LVMC (formerly Lansing Veterinary Urgent Care). Other animals and pet owners need not go through what we have been through!!!

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2 out of 2 people found this review helpful.

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I was just there on 8/7/10 with my grandpa and his dog who is 9yrs old. The only thing they did in the room was take her temp. and they they took her to another room to examine her, when they brought her back I asked why the need to take her to another room and they told me they found that animals behave better when their owners are not in the same room. When the vet finally came in to talk to us she proceeded to tell us that they recommend that we take my grandfathers dog to a K-9 cariologist(which cost $500!) because she has a grade 1-2 heart mumur, she also needed to be tested for dry eye, her teeth cleaned, something from her rectum and a piece of skin removed from around her eye. We agreed to the test for the dry eye which just turned out to be allergies and when we refused the drops for the eyes and opted to try benedryl for seven days the vet tech got angry and stomped off and said she really recomends using the eye drops. At this point our total was $175 and we still needed to get the heart worm preventative and frontline, so after only getting 6 months of heart worm and 3 months of frontline that bumped our total up over $225! Had I not been there they would have taken him for thousands of dollars. My dogs are patients there but not for much longer, I am now looking for a new vet. I notice that one of the good vets are no longer with this practice and I'm sure I figured out why. They care more about your money than your pet.

1
★☆☆☆☆

I was just there on 8/7/10 with my grandpa and his dog who is 9yrs old. The only thing they did in the room was take her temp. and they they took her to another room to examine her, when they brought her back I asked why the need to take her to another room and they told me they found that animals behave better when their owners are not in the same room. When the vet finally came in to talk to us she proceeded to tell us that they recommend that we take my grandfathers dog to a K-9 cariologist(which cost $500!) because she has a grade 1-2 heart mumur, she also needed to be tested for dry eye, her teeth cleaned, something from her rectum and a piece of skin removed from around her eye. We agreed to the test for the dry eye which just turned out to be allergies and when we refused the drops for the eyes and opted to try benedryl for seven days the vet tech got angry and stomped off and said she really recomends using the eye drops. At this point our total was $175 and we still needed to get the heart worm preventative and frontline, so after only getting 6 months of heart worm and 3 months of frontline that bumped our total up over $225! Had I not been there they would have taken him for thousands of dollars. My dogs are patients there but not for much longer, I am now looking for a new vet. I notice that one of the good vets are no longer with this practice and I'm sure I figured out why. They care more about your money than your pet.

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3 out of 3 people found this review helpful.

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7-31-10 noticed our 9 year old American Eskimo was not herself.
8-01-10 Our dog was worse, so we used our zip code to find a 24 hr vet. She was swollen and unresponsive and had an accident during the night. My mom and I found this clinic online, why it did not pull up Howell or any other er care I don't know. We drove the 30 miles to get our dog looked at. We were told it was 95.00 for the vet to examine her, we're not rich, but our dog was in pain. The assistant took her temp-it was 105', our dog was very sick, she then took our dog out of the room, it was appx 10:45 am. The vet came in about 11 am to tell us the dog might have pus in her uterus because she was an intact female. The Dr. wanted to do blood tests, urine analysis, x-rays, iv therapy, keep her for 24 hours. Assistant came in and gave us an estimate for 1041.00-1300.00 for all this and if she needed surgery it would be more. At 12:21 we left with our dog ama, with script for Amoxicillin that Meijer's filled. Funny the paperwork said we were there from 12- 12:21.
8-2-10 Snow was worse and in very much pain, vomited, we took her into our vet when they opened, for 16.00, the vet examined her and told us she would spay her today. 12:05 pm, the Dr. phoned to say that Snow had passed away. I feel that this clinic emotionally and financially rapes people during an emergency situation. They should be held accountable for taking advantage of loving pet owners.

1
★☆☆☆☆

7-31-10 noticed our 9 year old American Eskimo was not herself.
8-01-10 Our dog was worse, so we used our zip code to find a 24 hr vet. She was swollen and unresponsive and had an accident during the night. My mom and I found this clinic online, why it did not pull up Howell or any other er care I don't know. We drove the 30 miles to get our dog looked at. We were told it was 95.00 for the vet to examine her, we're not rich, but our dog was in pain. The assistant took her temp-it was 105', our dog was very sick, she then took our dog out of the room, it was appx 10:45 am. The vet came in about 11 am to tell us the dog might have pus in her uterus because she was an intact female. The Dr. wanted to do blood tests, urine analysis, x-rays, iv therapy, keep her for 24 hours. Assistant came in and gave us an estimate for 1041.00-1300.00 for all this and if she needed surgery it would be more. At 12:21 we left with our dog ama, with script for Amoxicillin that Meijer's filled. Funny the paperwork said we were there from 12- 12:21.
8-2-10 Snow was worse and in very much pain, vomited, we took her into our vet when they opened, for 16.00, the vet examined her and told us she would spay her today. 12:05 pm, the Dr. phoned to say that Snow had passed away. I feel that this clinic emotionally and financially rapes people during an emergency situation. They should be held accountable for taking advantage of loving pet owners.

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2 out of 2 people found this review helpful.

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5/31/2010- I am disgusted with this clinic. My 5 year old, ordinarily VERY healthy dog suddenly became ill, so I took her to my personal vet. After a day of treatment, the vet felt that the labs and xrays she had did not provide enough information to pinpoint the exact problem (plus my dog is huge and was not ambulatory, so that is a huge treatment challenge with a holiday weekend and limited staff). The dog was starting to struggle, so my vet recommended that I take my dog to this med center for further testing.The Lansing Veterinary Medical Center had me pay $1,340 (!!!!!) for testing and preliminary treatment. Got her there Sat at 6 p.m. Within two hours, they were calling me and asking for more money. They tried to tell me that they needed a downpayment of $2,000 (and the rest of it on Tuesday 6/1) towards a $6,000 blood transfusion!

They diagnosed her with Pyometra, a severe but common infection. However, they needed MORE money to treat her with IV therapy and drugs. I consulted my own vet, and since the LVMC would not work with me at all regarding billing or payment arrangements (besides the fact that I had just given them $1,300 debit payment), we decided to take her back to MY vet for treatment. My dog had a very serious, but common infection. I called the LVMC back that same night to ask how long my $1,300 would get her treatment, as my personal vet would not be home until 5 p.m that next day. At 1 a.m. Sunday, I was informed that, IF I kept her there until 5 p.m., on the IV fluids and medication that she had ALREADY BEEN GIVEN, I would owe ANOTHER $1,000 !!!!

I told them that I had already given them all that I had, and was told that they could not continue treatment if I didn't have more money. It was Sunday morning of a holiday weekend!!!!! I have a full time job, and had just given them $1,300 at 6 p.m. Saturday, yet they would not work with me at all on payments arrangements or billing of any kind.

Having said this, I drove up to Lansing at 2 a.m. to pull my dog out of veterinary care. To top it off, they said that if I didn't sign a consent form stating that I was pulling her against medical advice, I couldn't have her medical records!!!!! I informed the receptionist, " I am not pulling her against medical advice, I am taking her to MY vet who will treat her and work with me on payment arrangements! I just paid you $1,300 six hours ago, every penny that I had, and you have told me that you cannot treat her if I don't pay you more. My vet will work with me, and will treat her. I do not have a choice". His response, "There is always a choice!". They seemed put out that I was taking my dog to another facililty to receive treatment, and that they were losing potential money in the process. After less than a day of treatment, they suggested that I PUT HER DOWN rather than take her home and transfer her to another vet!! She just turned 5, had never had medical problems, and wasn't even given a day of a treatment option that takes "several days" (per the internet).

I took my dog home at 3 a.m. Sunday, nine hours after paying an outrageous deposit, praying to God that she didn't die on me, and tried my best to keep her calm, hydrated, and maintained, so that my vet could continue treatment when she was back in town that evening. I got her back to my vet last night, and they got her back on fluids/meds.

Needless to say, I DO NOT recommend this vet, in any circumstance! They are purely concerned with MONEY, MONEY, MONEY, and not with caring for someone's pet!!
They exaggurated my dogs symptoms (saying that her kidneys had failed, in order to justify the blood transfusion they were trying to encourage, yet when I picked her up, they admitted that she was urinating. While I had her home on Sunday, she also urinated just fine. Obviously her kidneys were functioning!). I later found out that they had completely misdiagnosed her.

UPDATE: June 2, 2010- after 1.5 days without the "blood transfusion", she was ready for surgery. Today, surgery was performed, and it WASNT even Pyometra as LVMC diagnosed! My vet got in to do the surgery and discovered that it was a ruptured bowel! My dog sat in their "hospital", on Saturday, with a hole in her intestine, while they did nothing about it! Obviously they didn't do any of the "testing" that they charged me for, or else they would have known that she did NOT have a uterine infection (Pyometra). On Thursday, June 3, a day and a half after surgery, my dog passed away. I lost my best friend. Had she been diagnosed correctly on Saturday by LVMC, she may have had a chance!!!! Knowing this, I am totally heartbroken.

DO NOT TAKE YOUR PETS HERE! How I wish that I had known about this "vet" before I took my Bella there. Please spread the word, so that others can be protected from such horrors.

1
★☆☆☆☆

5/31/2010- I am disgusted with this clinic. My 5 year old, ordinarily VERY healthy dog suddenly became ill, so I took her to my personal vet. After a day of treatment, the vet felt that the labs and xrays she had did not provide enough information to pinpoint the exact problem (plus my dog is huge and was not ambulatory, so that is a huge treatment challenge with a holiday weekend and limited staff). The dog was starting to struggle, so my vet recommended that I take my dog to this med center for further testing.The Lansing Veterinary Medical Center had me pay $1,340 (!!!!!) for testing and preliminary treatment. Got her there Sat at 6 p.m. Within two hours, they were calling me and asking for more money. They tried to tell me that they needed a downpayment of $2,000 (and the rest of it on Tuesday 6/1) towards a $6,000 blood transfusion!

They diagnosed her with Pyometra, a severe but common infection. However, they needed MORE money to treat her with IV therapy and drugs. I consulted my own vet, and since the LVMC would not work with me at all regarding billing or payment arrangements (besides the fact that I had just given them $1,300 debit payment), we decided to take her back to MY vet for treatment. My dog had a very serious, but common infection. I called the LVMC back that same night to ask how long my $1,300 would get her treatment, as my personal vet would not be home until 5 p.m that next day. At 1 a.m. Sunday, I was informed that, IF I kept her there until 5 p.m., on the IV fluids and medication that she had ALREADY BEEN GIVEN, I would owe ANOTHER $1,000 !!!!

I told them that I had already given them all that I had, and was told that they could not continue treatment if I didn't have more money. It was Sunday morning of a holiday weekend!!!!! I have a full time job, and had just given them $1,300 at 6 p.m. Saturday, yet they would not work with me at all on payments arrangements or billing of any kind.

Having said this, I drove up to Lansing at 2 a.m. to pull my dog out of veterinary care. To top it off, they said that if I didn't sign a consent form stating that I was pulling her against medical advice, I couldn't have her medical records!!!!! I informed the receptionist, " I am not pulling her against medical advice, I am taking her to MY vet who will treat her and work with me on payment arrangements! I just paid you $1,300 six hours ago, every penny that I had, and you have told me that you cannot treat her if I don't pay you more. My vet will work with me, and will treat her. I do not have a choice". His response, "There is always a choice!". They seemed put out that I was taking my dog to another facililty to receive treatment, and that they were losing potential money in the process. After less than a day of treatment, they suggested that I PUT HER DOWN rather than take her home and transfer her to another vet!! She just turned 5, had never had medical problems, and wasn't even given a day of a treatment option that takes "several days" (per the internet).

I took my dog home at 3 a.m. Sunday, nine hours after paying an outrageous deposit, praying to God that she didn't die on me, and tried my best to keep her calm, hydrated, and maintained, so that my vet could continue treatment when she was back in town that evening. I got her back to my vet last night, and they got her back on fluids/meds.

Needless to say, I DO NOT recommend this vet, in any circumstance! They are purely concerned with MONEY, MONEY, MONEY, and not with caring for someone's pet!!
They exaggurated my dogs symptoms (saying that her kidneys had failed, in order to justify the blood transfusion they were trying to encourage, yet when I picked her up, they admitted that she was urinating. While I had her home on Sunday, she also urinated just fine. Obviously her kidneys were functioning!). I later found out that they had completely misdiagnosed her.

UPDATE: June 2, 2010- after 1.5 days without the "blood transfusion", she was ready for surgery. Today, surgery was performed, and it WASNT even Pyometra as LVMC diagnosed! My vet got in to do the surgery and discovered that it was a ruptured bowel! My dog sat in their "hospital", on Saturday, with a hole in her intestine, while they did nothing about it! Obviously they didn't do any of the "testing" that they charged me for, or else they would have known that she did NOT have a uterine infection (Pyometra). On Thursday, June 3, a day and a half after surgery, my dog passed away. I lost my best friend. Had she been diagnosed correctly on Saturday by LVMC, she may have had a chance!!!! Knowing this, I am totally heartbroken.

DO NOT TAKE YOUR PETS HERE! How I wish that I had known about this "vet" before I took my Bella there. Please spread the word, so that others can be protected from such horrors.

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3 out of 3 people found this review helpful.

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I would never go back to this clinic except for a very simple procedure like a nail trim. The few times I went there, thinking it would be less expensive and more personal than MSU, I found out differently. The wait was horrible even though there was only one other person there. I could hear a baby crying in back and someone said they keep their baby there. The constant screaming and crying by the baby was probably very stressful to the animals, and not an appropriate place for a baby around germs and illness. What scares me the most is the way they treated my cat. I've never had my cat returned to me from a veterinary procedure as freaked out as he was with these people. This also happened to my dog that would shake and pant everytime he went to the vet after that experience. The cost actually exceeded what MSU would do. Also the guy that saw our pets looked and acted like a vet but we found out he's not even a licensed Vet Tech. These people will not get our business ever.

1
★☆☆☆☆

I would never go back to this clinic except for a very simple procedure like a nail trim. The few times I went there, thinking it would be less expensive and more personal than MSU, I found out differently. The wait was horrible even though there was only one other person there. I could hear a baby crying in back and someone said they keep their baby there. The constant screaming and crying by the baby was probably very stressful to the animals, and not an appropriate place for a baby around germs and illness. What scares me the most is the way they treated my cat. I've never had my cat returned to me from a veterinary procedure as freaked out as he was with these people. This also happened to my dog that would shake and pant everytime he went to the vet after that experience. The cost actually exceeded what MSU would do. Also the guy that saw our pets looked and acted like a vet but we found out he's not even a licensed Vet Tech. These people will not get our business ever.

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2 out of 2 people found this review helpful.

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Highly Recommend, great alternative to MSU, Picked up on a misdiagnosis by another so called Emerg vet. Staff fantastic, truly an Emergency Vet, Open 24hours, easy to get to.
cost is average for E vets, it does pay to have pet insurance for thes emergency visits

5
★★★★★

Highly Recommend, great alternative to MSU, Picked up on a misdiagnosis by another so called Emerg vet. Staff fantastic, truly an Emergency Vet, Open 24hours, easy to get to.
cost is average for E vets, it does pay to have pet insurance for thes emergency visits

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1 out of 3 people found this review helpful.

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I wish I had read these reviews before taking our German Shepherd to this place! We could still feel a puppy in our dog after she had already given birth to 6 and she was no longer contracting. Thus, we were hoping that the doctor could just give her a simple injection to push her contractions along. After waiting more than 40 minutes (even though I had called and the doctor suggested I come in right now with her) the doctor took x-rays of her, told us that she still had 4 puppies in her, and he immediately suggested that we do a c-section on her. We wanted to just do the injection, but he went into this long lecture about how it was dangerous for her uterus, etc. When we asked how much the c-section would cost, he said around $2600! We declined and paid $260 (!) for the visit and x-rays and left. The next morning we called our regular veterinary and he graciously met us before opening hours. He told us he had seen German Shepherds take up to 36 hours to deliver all their puppies and that we shouldn't worry too much. He gave her the injection and she got a puppy out within 10 minutes. We paid $70.00 and took her home and she's doing perfectly fine now. I have to agree with the other reviews here--the doctor at Lansing urgent care didn't seem to care and just seemed quick to suggest the most expensive option. Btw, our normal Vet told us he would only charge $450 for a C-section. AVOID this place unless you want to spend way more money than is necessary!!!!!!!!!!!!!!!!!!!!!! We are kicking ourselves for the $260.00 we wasted...

1
★☆☆☆☆

I wish I had read these reviews before taking our German Shepherd to this place! We could still feel a puppy in our dog after she had already given birth to 6 and she was no longer contracting. Thus, we were hoping that the doctor could just give her a simple injection to push her contractions along. After waiting more than 40 minutes (even though I had called and the doctor suggested I come in right now with her) the doctor took x-rays of her, told us that she still had 4 puppies in her, and he immediately suggested that we do a c-section on her. We wanted to just do the injection, but he went into this long lecture about how it was dangerous for her uterus, etc. When we asked how much the c-section would cost, he said around $2600! We declined and paid $260 (!) for the visit and x-rays and left. The next morning we called our regular veterinary and he graciously met us before opening hours. He told us he had seen German Shepherds take up to 36 hours to deliver all their puppies and that we shouldn't worry too much. He gave her the injection and she got a puppy out within 10 minutes. We paid $70.00 and took her home and she's doing perfectly fine now. I have to agree with the other reviews here--the doctor at Lansing urgent care didn't seem to care and just seemed quick to suggest the most expensive option. Btw, our normal Vet told us he would only charge $450 for a C-section. AVOID this place unless you want to spend way more money than is necessary!!!!!!!!!!!!!!!!!!!!!! We are kicking ourselves for the $260.00 we wasted...

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3 out of 3 people found this review helpful.

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I had to take my puppy here because he was having an hypoglycemic episode and I didn't know what else to do. They looked him over, took him in the back for some x-rays, blood work, etc., and told me he needed to stay overnight. Then the tech came in and told me it was going to be $1,000. If he needed to stay an extra day it would be $1,600! I would have driven the extra 5 miles to the university clinic if I was sure he would have made it!

1
★☆☆☆☆

I had to take my puppy here because he was having an hypoglycemic episode and I didn't know what else to do. They looked him over, took him in the back for some x-rays, blood work, etc., and told me he needed to stay overnight. Then the tech came in and told me it was going to be $1,000. If he needed to stay an extra day it would be $1,600! I would have driven the extra 5 miles to the university clinic if I was sure he would have made it!

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2 out of 2 people found this review helpful.

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If you are reading the good reviews, just know that they were written by the manager of the facility to make this place look better. I will never take a pet to this facility. The primary veterinarian is not wanting to help out pets, he just wants the money. They are overly priced for the care that is provided by the clinical staff and veterinarians. I will drive 100 miles to go somewhere else.

1
★☆☆☆☆

If you are reading the good reviews, just know that they were written by the manager of the facility to make this place look better. I will never take a pet to this facility. The primary veterinarian is not wanting to help out pets, he just wants the money. They are overly priced for the care that is provided by the clinical staff and veterinarians. I will drive 100 miles to go somewhere else.

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3 out of 4 people found this review helpful.

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My golden retriever has had 2 seizures and both times I've' had to drive her from Jackson to the Urgent Care. Both times the staff were very caring and explained what had happened and what needed to be done or not done. Morgan was almost eager to get there knowing she was going to get help. This is like the equivalent-of a human emergency room. So Yes you will spend a little more but wouldn't you spend that on your child?

4
★★★★☆

My golden retriever has had 2 seizures and both times I've' had to drive her from Jackson to the Urgent Care. Both times the staff were very caring and explained what had happened and what needed to be done or not done. Morgan was almost eager to get there knowing she was going to get help. This is like the equivalent-of a human emergency room. So Yes you will spend a little more but wouldn't you spend that on your child?

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1 out of 3 people found this review helpful.

.

The day before July 4th our 12-year-old dog became ill with vomiting and diarrhea. I was able to get him into his regular vet just before closing on the 3rd and she treated him for what she believed was a virus The dog's condition continued to deteriorate and I took him to Lansing Veterinary Urgent Care late Saturday, the 5th. After the vet tech did the preliminary exam and paperwork the doctor came into the room. He barely looked at the dog before stating that a number of tests (mainly blood work) were indicated. I had told the vet tech that our dog was diagnosed with congestive heart failure in May, but the doctor kept referring to a kidney problem. And he knew this how?!?!? I informed the doctor that my goal was to keep the dog comfortable until I could get him back to his regular vet on Monday, the 7th. I asked for an estimate of expenses. He sent the vet tech back in with an $1100 plus estimate. This was for diagnostic tests and hospitalization only. Treatment would be more. I asked for supportive care only - keep the dog comfortable - even though I wasn't 100% comfortable with leaving him there. The vet tech returned to tell me the doctor refused. I told the vet tech I felt I had no choice but to euthanize the dog since he was suffering and much too ill to take back home. After talking with my husband on my cell phone in the parking lot as I held our sick boy, I did end up making that decision. Although the vet tech was very compassionate, I resented the necessity of the doctor's presence at such a difficult time. I chose Lansing Veterinary Urgent Care because I was alone (my husband was on emergency storm duty for his employer), upset and not familiar enough with Lansing to find the MSU vet clinic by myself. Within a few days, our second dog and our neighbor's 2 dogs also became ill with vomiting and diarrhea. Our regular vet felt that the dogs had probably been exposed to some virus, but because of the congestive heart failure, our dog was unable to fight it. The other dogs recovered with minimal treatment. A little research revealed that the doctor who saw my dog is also the owner of the clinic. It appeared his priority was $$ versus what was best for the dog. I realize I limited the vet by asking for supportive care only. I asked our vet if she thought my request was unreasonable. She said she would have done it if the alternative was euthanisia. In my heart I felt our dog was too ill to recover. If euthansia was indicated I wanted his own vet to do it! I would not return to this clinic.

1
★☆☆☆☆

The day before July 4th our 12-year-old dog became ill with vomiting and diarrhea. I was able to get him into his regular vet just before closing on the 3rd and she treated him for what she believed was a virus The dog's condition continued to deteriorate and I took him to Lansing Veterinary Urgent Care late Saturday, the 5th. After the vet tech did the preliminary exam and paperwork the doctor came into the room. He barely looked at the dog before stating that a number of tests (mainly blood work) were indicated. I had told the vet tech that our dog was diagnosed with congestive heart failure in May, but the doctor kept referring to a kidney problem. And he knew this how?!?!? I informed the doctor that my goal was to keep the dog comfortable until I could get him back to his regular vet on Monday, the 7th. I asked for an estimate of expenses. He sent the vet tech back in with an $1100 plus estimate. This was for diagnostic tests and hospitalization only. Treatment would be more. I asked for supportive care only - keep the dog comfortable - even though I wasn't 100% comfortable with leaving him there. The vet tech returned to tell me the doctor refused. I told the vet tech I felt I had no choice but to euthanize the dog since he was suffering and much too ill to take back home. After talking with my husband on my cell phone in the parking lot as I held our sick boy, I did end up making that decision. Although the vet tech was very compassionate, I resented the necessity of the doctor's presence at such a difficult time. I chose Lansing Veterinary Urgent Care because I was alone (my husband was on emergency storm duty for his employer), upset and not familiar enough with Lansing to find the MSU vet clinic by myself. Within a few days, our second dog and our neighbor's 2 dogs also became ill with vomiting and diarrhea. Our regular vet felt that the dogs had probably been exposed to some virus, but because of the congestive heart failure, our dog was unable to fight it. The other dogs recovered with minimal treatment. A little research revealed that the doctor who saw my dog is also the owner of the clinic. It appeared his priority was $$ versus what was best for the dog. I realize I limited the vet by asking for supportive care only. I asked our vet if she thought my request was unreasonable. She said she would have done it if the alternative was euthanisia. In my heart I felt our dog was too ill to recover. If euthansia was indicated I wanted his own vet to do it! I would not return to this clinic.

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2 out of 2 people found this review helpful.

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Simply put, they take advantage of the situation. I took my dog in for stitches and was told it would cost approximately between $680 and 750.00. $750 for stitches??? I knew this was insane because this wasn't the first ER visit for my pup (he's a little accident prone), so I paid the $89.00 penalty for the "exam", which basically consisted of taking his temperature, and went to the emergency clinic at the neighboring University to the east. I am so glad I decided to leave - The doctors there were actually more concerned about my dogs well-being rather than profiting off of peoples emotions. The final bill at the University? A little over $200.00. They were absolutely wonderful and had him fixed up in about an hour.

Lastly, Lansing Urgent will try to tell you they are 10% cheaper then the other emergency clinic, which may be true for the exam fee- however what they leave out is they make up for that by charging an obscene amount for additional unnecessary procedures and every billable item conceivable. I realize that Lansing Urgent may have to charge a bit more than the University, but charging an additional $500 is outright theft.

1
★☆☆☆☆

Simply put, they take advantage of the situation. I took my dog in for stitches and was told it would cost approximately between $680 and 750.00. $750 for stitches??? I knew this was insane because this wasn't the first ER visit for my pup (he's a little accident prone), so I paid the $89.00 penalty for the "exam", which basically consisted of taking his temperature, and went to the emergency clinic at the neighboring University to the east. I am so glad I decided to leave - The doctors there were actually more concerned about my dogs well-being rather than profiting off of peoples emotions. The final bill at the University? A little over $200.00. They were absolutely wonderful and had him fixed up in about an hour.

Lastly, Lansing Urgent will try to tell you they are 10% cheaper then the other emergency clinic, which may be true for the exam fee- however what they leave out is they make up for that by charging an obscene amount for additional unnecessary procedures and every billable item conceivable. I realize that Lansing Urgent may have to charge a bit more than the University, but charging an additional $500 is outright theft.

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3 out of 4 people found this review helpful.

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Lansing urgent care is the last place to take your pet. If something is wrong, even if you know the problem they will tell you it is going to be between $500 and $700 or more. I have had this happen to me three times. At least by the third time I knew I was being taken. I had a cat that is diebet was given a over dose of insulin by accident. I knew all that needed to be done was check it blood sugar and give it some glucose if needed. They told me it would be between $500 and $700. I found this out while coming back from vacation with my wife after being in Iraq for the last 6 month serving my country. My in laws had taken the cat there. I know they were trying to stiff me, so after asking several time to just have the blood sugar checked and some glucose the refuse unless I let them do all their test. I had my in laws take the cat home with out treatment, but still got charged $90. They gave the cat corn syrup several time that night, then when my wife and I got home late that night we gave it some more kept an eye on the cat, took it to our normal vet in the morning, he did some test got the cats insulin in check and charged use $60 for the treatment and the cat is doing just fine now. By the way the vet at Lansing Vet Urgent care told my daughter that if they took the cat home that night the cat would die, why on earth would you tell a kid that. What gives Lansing Veterinary Urgent Care the right to play with peoples emotions over their pets to charge such outlandish prices. Please tell all to boycott this business, maybe they might learn about compassion and what is right, not just about the almighty dollar.

1
★☆☆☆☆

Lansing urgent care is the last place to take your pet. If something is wrong, even if you know the problem they will tell you it is going to be between $500 and $700 or more. I have had this happen to me three times. At least by the third time I knew I was being taken. I had a cat that is diebet was given a over dose of insulin by accident. I knew all that needed to be done was check it blood sugar and give it some glucose if needed. They told me it would be between $500 and $700. I found this out while coming back from vacation with my wife after being in Iraq for the last 6 month serving my country. My in laws had taken the cat there. I know they were trying to stiff me, so after asking several time to just have the blood sugar checked and some glucose the refuse unless I let them do all their test. I had my in laws take the cat home with out treatment, but still got charged $90. They gave the cat corn syrup several time that night, then when my wife and I got home late that night we gave it some more kept an eye on the cat, took it to our normal vet in the morning, he did some test got the cats insulin in check and charged use $60 for the treatment and the cat is doing just fine now. By the way the vet at Lansing Vet Urgent care told my daughter that if they took the cat home that night the cat would die, why on earth would you tell a kid that. What gives Lansing Veterinary Urgent Care the right to play with peoples emotions over their pets to charge such outlandish prices. Please tell all to boycott this business, maybe they might learn about compassion and what is right, not just about the almighty dollar.

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4 out of 4 people found this review helpful.

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The doctors and entire staff absolutely impressed me with their professionalism in terms of kindness and knowledge base. I felt as though they provided my loved ones; Popeye & Lola with the best possible care for a reasonable fee. To clinicians & administrative staff of this facility...It is my pleasure and I won't take my little ones anywhere else. Thank you very much. Judith Bozzo

5
★★★★★

The doctors and entire staff absolutely impressed me with their professionalism in terms of kindness and knowledge base. I felt as though they provided my loved ones; Popeye & Lola with the best possible care for a reasonable fee. To clinicians & administrative staff of this facility...It is my pleasure and I won't take my little ones anywhere else. Thank you very much. Judith Bozzo

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1 out of 3 people found this review helpful.

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I would not take my dog here ever again. Not only do you pay a fortune but they try and get every last dime out of you even if treatment isn't really necessary. Now being a more seasoned dog owner I would rather drive an hour to another place where I know they care about the animals and not about how big the bill will be.

1
★☆☆☆☆

I would not take my dog here ever again. Not only do you pay a fortune but they try and get every last dime out of you even if treatment isn't really necessary. Now being a more seasoned dog owner I would rather drive an hour to another place where I know they care about the animals and not about how big the bill will be.

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3 out of 3 people found this review helpful.

.

I had my pet at this facility and the doctor and staff treated me with respect and cared for my animal in his last moments. I have nothing but praise for all the hard work they do. I would recommend them to any one.

4
★★★★☆

I had my pet at this facility and the doctor and staff treated me with respect and cared for my animal in his last moments. I have nothing but praise for all the hard work they do. I would recommend them to any one.

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1 out of 5 people found this review helpful.

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Main doctor is very unprofessional and uncaring. I took my cat in for a regular treatment (I work odd hours and can only get medical care "after hours") and my cat was so traumatized from being roughed around, he peed on the doctor who then stomped out of the room and slammed the door. I now drive 20 miles each way to go to the next closest after hours clinic so that my cat will get good quality, caring attention and care. On another note, his assistant was very nice and caring. I can't understand how she can stand to work for him.

1
★☆☆☆☆

Main doctor is very unprofessional and uncaring. I took my cat in for a regular treatment (I work odd hours and can only get medical care "after hours") and my cat was so traumatized from being roughed around, he peed on the doctor who then stomped out of the room and slammed the door. I now drive 20 miles each way to go to the next closest after hours clinic so that my cat will get good quality, caring attention and care. On another note, his assistant was very nice and caring. I can't understand how she can stand to work for him.

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2 out of 2 people found this review helpful.

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I would never ever take another animal to this place. These people were unkind and not even human in the way they took care of our dog. Which he died at their hands. People beware, things are not as they appear.

PROS: None
CONS: To Many to mendtion

1
★☆☆☆☆

I would never ever take another animal to this place. These people were unkind and not even human in the way they took care of our dog. Which he died at their hands. People beware, things are not as they appear.

PROS: None
CONS: To Many to mendtion

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2 out of 2 people found this review helpful.

.

This Urgent care facility for your pet offers extended hours that include later into the night and weekends when most regular vets offices are closed. They provide kind, quality, compassionate care. Feel very confident with my pet in their hands!

5
★★★★★

This Urgent care facility for your pet offers extended hours that include later into the night and weekends when most regular vets offices are closed. They provide kind, quality, compassionate care. Feel very confident with my pet in their hands!

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1 out of 5 people found this review helpful.

 

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