Case Credit Union

★★★☆☆
  • 4316 S Pennsylvania Ave

    Lansing, MI 48910

    Map & Directions
  • 517-393-7710

About Case Credit Union

Hours
Mon-Fri 8am-6pm, Sat 9am-2pm

Finance

Finance
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Edward Jones

14 Spring Ave # 101 Waukon, IA

3.0 3
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This Credit union is the worst!! This looks like some generic response to a complaint against them. It's obvious they didn't even read what this writer complained about. You may have lower rates, but you make doing business with you a NIGHTMARE! My girlfriend made the mistake of using you guys to finance her vehicle. She has already received a few threatening letters. This has been in the first 4 months of the loan. Once because you were sending her payment book to the wrong address and then you called her saying that she is late on her payment and threaten her of repossession. My girlfriend told you that she didn't know anything was due because she never got the payment book. You told her it's not Case's fault they have the wrong address and that she needs to straighten it out with the dealership. In the meantime, you added late fee's to her loan?? Come to find out after talking to the dealership, it was your mistake on the address. The next threat letter came a couple months later saying she will be charged a higher premium because you said she didn't provide proof of insurance from the beginning of the loan...And again, you were wrong. After looking into it, you saw that the sale wasn't completed for a few weeks later due to some mechanical issues the dealership had to correct before the sale would be finalized. There was another letter between there, but I can't remember why. All I know is, every time she see's a envelope with CASE CREDIT UNION on it, she is afraid to open it because god only knows what you are going to threaten her about next. I make sure everyone I know knows about this place and to AVOID it at all costs! You are a very rotten company to deal with. Also, your responses to complaints I've notice are exactly the same on a few different review sites...Way to put a personal touch on it. You must think your future, or I mean not future customers are stupid and won't read more than one review.

1
★☆☆☆☆

This Credit union is the worst!! This looks like some generic response to a complaint against them. It's obvious they didn't even read what this writer complained about. You may have lower rates, but you make doing business with you a NIGHTMARE! My girlfriend made the mistake of using you guys to finance her vehicle. She has already received a few threatening letters. This has been in the first 4 months of the loan. Once because you were sending her payment book to the wrong address and then you called her saying that she is late on her payment and threaten her of repossession. My girlfriend told you that she didn't know anything was due because she never got the payment book. You told her it's not Case's fault they have the wrong address and that she needs to straighten it out with the dealership. In the meantime, you added late fee's to her loan?? Come to find out after talking to the dealership, it was your mistake on the address. The next threat letter came a couple months later saying she will be charged a higher premium because you said she didn't provide proof of insurance from the beginning of the loan...And again, you were wrong. After looking into it, you saw that the sale wasn't completed for a few weeks later due to some mechanical issues the dealership had to correct before the sale would be finalized. There was another letter between there, but I can't remember why. All I know is, every time she see's a envelope with CASE CREDIT UNION on it, she is afraid to open it because god only knows what you are going to threaten her about next. I make sure everyone I know knows about this place and to AVOID it at all costs! You are a very rotten company to deal with. Also, your responses to complaints I've notice are exactly the same on a few different review sites...Way to put a personal touch on it. You must think your future, or I mean not future customers are stupid and won't read more than one review.

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I've been banking with CASE for many years. They have great hours and friendly staff. One of my favorite things is that I can use the ATM's at Quality Dairy stores and not be charged any fees! I've also gotten a car loan from them and found the rates and service very good.

4
★★★★☆

I've been banking with CASE for many years. They have great hours and friendly staff. One of my favorite things is that I can use the ATM's at Quality Dairy stores and not be charged any fees! I've also gotten a car loan from them and found the rates and service very good.

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This is how banking should be. The drive up window is open until 7pm on weekday nights. And even has hours on Saturday. They have no fee checking and saving and on-line access. In addition every time I have had to go into the lobby the people have always been polite. This is the place to bank in Lansing.

4
★★★★☆

This is how banking should be. The drive up window is open until 7pm on weekday nights. And even has hours on Saturday. They have no fee checking and saving and on-line access. In addition every time I have had to go into the lobby the people have always been polite. This is the place to bank in Lansing.

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