Billings Lawn Equipment

★★★☆☆
  • 221 N Main St

    Royal Oak, MI 48067

    Cross street: Just North of 11 Mile

    Map & Directions
  • 248-541-0138

Home & Garden

Home & Garden
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3.0 2
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The customer service at Billings is awful. The employees are rude and obnoxious. Things take weeks to months to be fixed, and it is apparently anybody's guess as to when something will actually be done, since nobody at Billings can tell you anything. They like to ""wait for parts"" for weeks! They also like to not order parts for several weeks, too. If I could give negative stars, I would. I am not sure I have ever encountered a business with poorer customer service. We will never go back and I will warn everyone I know to avoid this terrible business.

0
★☆☆☆☆

The customer service at Billings is awful. The employees are rude and obnoxious. Things take weeks to months to be fixed, and it is apparently anybody's guess as to when something will actually be done, since nobody at Billings can tell you anything. They like to ""wait for parts"" for weeks! They also like to not order parts for several weeks, too. If I could give negative stars, I would. I am not sure I have ever encountered a business with poorer customer service. We will never go back and I will warn everyone I know to avoid this terrible business.

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Randy in the sales department is the most customer focused salesperson I've ever had the pleasure of buying from. The whole staff stands by their products 100 percent. They might cost a bit more than Home Depot or Lowes, but wait until something breaks or goes wrong and you'll be glad you shopped at Billings. The service is absolutely first rate;they've even come out to my house to make a quick repair on a lawnmower-no charge! I'm moving out about 30 miles away and I still plan on purchasing all of my tractor equipment from Billings.

2
★★★★★

Randy in the sales department is the most customer focused salesperson I've ever had the pleasure of buying from. The whole staff stands by their products 100 percent. They might cost a bit more than Home Depot or Lowes, but wait until something breaks or goes wrong and you'll be glad you shopped at Billings. The service is absolutely first rate;they've even come out to my house to make a quick repair on a lawnmower-no charge! I'm moving out about 30 miles away and I still plan on purchasing all of my tractor equipment from Billings.

Pros: Excellent service, Knowledgeable staff, Friendly atmosphere

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