Member First Mortgage (NMLS ID# 149532)

★★★☆☆
  • 616 44th Street SE

    Grand Rapids, MI 49548

    Map & Directions
  • 866-898-1818

About Member First Mortgage (NMLS ID# 149532)

Categories
  • Home Loans and Mortgages
Hours
M-F 9am-5pm, Sa-Su Closed
Special Offer
Call Today
Emails
  • info@memberfirstmortgage.com
Languages
  • English

Finance

Finance
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Best Experiance!\r
I have owned many homes, and throughout the years I have had a mortgage for purchasing these homes and refinancing many, many times. The process went through without a hitch, I got a great interest rate and the loan

3
★★★★★

Best Experiance!\r
I have owned many homes, and throughout the years I have had a mortgage for purchasing these homes and refinancing many, many times. The process went through without a hitch, I got a great interest rate and the loan

.

What a horrible experience! It's strange to look at another person's review and see things mirrored so closely! We had enormous trouble getting MFM to respond in a timely manner, losing us one chance to bid on the house we wanted. In the month and a half long process, we almost never heard back within 24 hours. We had to send the same documents to several different people, and then had others claim that they had no record. Our closing costs started okay, but then every following estimate raised the amounts to the point that they doubled by the end of it. Getting firm estimates on closing costs required me to learn how to calculate the figures and looking up tax records MYSELF. Finally, without any word to us, our agent had a family emergency and was out the entire week that we were supposed to close! It seems he didn't even tell anyone that we were going to close that week at all! The person who took over our case was good (ironic that the best thing to happen to us was our agent vanishing), but then on the date of closing the money got wired to the wrong place completely! I have never in my life been so thoroughly unhappy, unsatisfied, and disgusted with the level of service anywhere. Learn from our mistakes and stay far, far away.

0
★☆☆☆☆

What a horrible experience! It's strange to look at another person's review and see things mirrored so closely! We had enormous trouble getting MFM to respond in a timely manner, losing us one chance to bid on the house we wanted. In the month and a half long process, we almost never heard back within 24 hours. We had to send the same documents to several different people, and then had others claim that they had no record. Our closing costs started okay, but then every following estimate raised the amounts to the point that they doubled by the end of it. Getting firm estimates on closing costs required me to learn how to calculate the figures and looking up tax records MYSELF. Finally, without any word to us, our agent had a family emergency and was out the entire week that we were supposed to close! It seems he didn't even tell anyone that we were going to close that week at all! The person who took over our case was good (ironic that the best thing to happen to us was our agent vanishing), but then on the date of closing the money got wired to the wrong place completely! I have never in my life been so thoroughly unhappy, unsatisfied, and disgusted with the level of service anywhere. Learn from our mistakes and stay far, far away.

.

I hate reading people's complaints about companies, especially when they sound ridiculous and exaggerated, but now I feel I'm about to sound just like one of those people...only I wish I were exaggerating. This is not a company you should trust to treat you as an important client.

Though attempting to contact our representative over and over during the loan process, through phone and email, he rarely ever answered his phone, returned a call or replied to an email. Never once did he contact us on his own just to tell us things were on track, or any kind of status update. We constantly had to pry information out of him. And along with him, we dealt with 2 other individuals, who were just as bad with communication (with us and each other) and customer service. Between the 3 of them, they repeatedly lost paperwork (which we had to resend), forgot to ask us for certain things, and waited until the last possible moment to request documents and other items to be completed. I can understand a misplaced piece of paperwork, but not repeatedly, and the rest is completely inexcusable. It might be just a job to them, but their job directly affects lives. Their job affects whether or not this whole homebuying process falls through. I will be amazed if we close on time, and at this point, don't see how it's even possible. And even if we do, that will certainly not change my attitude toward this company.

Buying a house is stressful enough without having to deal with sheer incompetence. Find a different lender and don't take the risk here, especially if you're a first-time homebuyer.

0
★☆☆☆☆

I hate reading people's complaints about companies, especially when they sound ridiculous and exaggerated, but now I feel I'm about to sound just like one of those people...only I wish I were exaggerating. This is not a company you should trust to treat you as an important client.

Though attempting to contact our representative over and over during the loan process, through phone and email, he rarely ever answered his phone, returned a call or replied to an email. Never once did he contact us on his own just to tell us things were on track, or any kind of status update. We constantly had to pry information out of him. And along with him, we dealt with 2 other individuals, who were just as bad with communication (with us and each other) and customer service. Between the 3 of them, they repeatedly lost paperwork (which we had to resend), forgot to ask us for certain things, and waited until the last possible moment to request documents and other items to be completed. I can understand a misplaced piece of paperwork, but not repeatedly, and the rest is completely inexcusable. It might be just a job to them, but their job directly affects lives. Their job affects whether or not this whole homebuying process falls through. I will be amazed if we close on time, and at this point, don't see how it's even possible. And even if we do, that will certainly not change my attitude toward this company.

Buying a house is stressful enough without having to deal with sheer incompetence. Find a different lender and don't take the risk here, especially if you're a first-time homebuyer.

Cons: Horrible Communication and Customer Service

Message from Member First Mortgage (NMLS ID# 149532)

Built on the Credit Union philosophy of "People Helping People", Member First Mortgage (MFM) has served the home financing needs of Credit Union members and individual borrowers since 2001. We are a full service mortgage lender with an experienced staff, offering expertise in all aspects of mortgage lending from purchase to refinance to construction. We look forward to delighting you with our full suite of mortgage products and personal, professional service!

Yext PowerListings

 

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