Callahan's Muffler & Brake

★★★★☆

About Callahan's Muffler & Brake

Automotive

Automotive
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Glass America

440 Deerfield Rd Pontiac, IL

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Glass America

440 S Deerfield Rd Pontiac, IL

4.2 15
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Had a full brake service job done... $700 later it was not only a great deal but the customer service was extremely professional. ... I say a great deal after spending $700 because last week a friend in Florida needed some work done- 5

3
★★★★★

Had a full brake service job done... $700 later it was not only a great deal but the customer service was extremely professional. ... I say a great deal after spending $700 because last week a friend in Florida needed some work done- 5

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THANK YOU CALLAHANS,\r
Took my car to M_____s , they quoted me $600+. What a rip off, you guys charged me one third of that and had the job done in less than an hour! Thank you for restoring my trust in shop owners. Sincerely , Charlie F.

3
★★★★★

THANK YOU CALLAHANS,\r
Took my car to M_____s , they quoted me $600+. What a rip off, you guys charged me one third of that and had the job done in less than an hour! Thank you for restoring my trust in shop owners. Sincerely , Charlie F.

.

I was driving through Pontiac a few days ago and started having brake problems. I thought I was lucky that I had these problems right in front of a brake shop. Therefore, I stopped there hoping they would help me. The shop had only one car, the lady at the front desk said they will look at my car within half an hour. I ended up patiently waiting 4 and a half hours! The same lady came to me and told me they will not be able to look at it tonight (note this is just looking at it not fixing it). I was really upset and expressed my frustration especially that she told me half an hour. She then talked to this older guy which I believe is the owner. He was extremely rude! He waved his hand indicating that it's not his priority. He didn't know that I was standing there right behind him Until that lady told him I was. I asked him to turn around and talk to me and he gave me more attitude. He complained that it??s a ??40 year old truck (which it??s not it??s a 97) and its foreign ?? and he doesn??t have time for it. His rant went on and on. I told him I was there for a little less than 5 hours and his replied by telling me he has been there for 11??!! As if it??s not his job. After this long argument he agreed to look at it. In the mean time, I went back to the waiting area and read all these reviews. I saw for myself how horrible of a place this is. Obviously, the ones that rate this place as ??world class? are fabricating what this place is. After reading the reviews I went out to just take my keys and leave (even with bad brakes) but they finally took it in the shop. I was outside, they didn??t even take a tire off to properly inspect it nor did they even lift the truck! They gave me the most generic diagnosis and an estimate of $690! Guess what I fixed it elsewhere for $208 plus part I got from Autozone next door for $130. Also I would like to mention I even ended up doing a more thorough repair than what they wanted to do for a fraction of what they wanted. They are crooks. Do not trust them. I can even provide the estimate they gave me and a receipt of what I paid. Next day I told a relative about this bad experience and they told me they also had a bad experience with these incompetent workers.

1
★☆☆☆☆

I was driving through Pontiac a few days ago and started having brake problems. I thought I was lucky that I had these problems right in front of a brake shop. Therefore, I stopped there hoping they would help me. The shop had only one car, the lady at the front desk said they will look at my car within half an hour. I ended up patiently waiting 4 and a half hours! The same lady came to me and told me they will not be able to look at it tonight (note this is just looking at it not fixing it). I was really upset and expressed my frustration especially that she told me half an hour. She then talked to this older guy which I believe is the owner. He was extremely rude! He waved his hand indicating that it's not his priority. He didn't know that I was standing there right behind him Until that lady told him I was. I asked him to turn around and talk to me and he gave me more attitude. He complained that it??s a ??40 year old truck (which it??s not it??s a 97) and its foreign ?? and he doesn??t have time for it. His rant went on and on. I told him I was there for a little less than 5 hours and his replied by telling me he has been there for 11??!! As if it??s not his job. After this long argument he agreed to look at it. In the mean time, I went back to the waiting area and read all these reviews. I saw for myself how horrible of a place this is. Obviously, the ones that rate this place as ??world class? are fabricating what this place is. After reading the reviews I went out to just take my keys and leave (even with bad brakes) but they finally took it in the shop. I was outside, they didn??t even take a tire off to properly inspect it nor did they even lift the truck! They gave me the most generic diagnosis and an estimate of $690! Guess what I fixed it elsewhere for $208 plus part I got from Autozone next door for $130. Also I would like to mention I even ended up doing a more thorough repair than what they wanted to do for a fraction of what they wanted. They are crooks. Do not trust them. I can even provide the estimate they gave me and a receipt of what I paid. Next day I told a relative about this bad experience and they told me they also had a bad experience with these incompetent workers.

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.

OMG!!!!
I LOVE THESE GUYS!!!
THEY ARE AWESOME!!!
I am a single girl on a budget, the prices are great, the SERVICE is even better! I never feel like I'm getting ripped off and the work they do is SUPERB and I know that I am also getting

3
★★★★★

OMG!!!!
I LOVE THESE GUYS!!!
THEY ARE AWESOME!!!
I am a single girl on a budget, the prices are great, the SERVICE is even better! I never feel like I'm getting ripped off and the work they do is SUPERB and I know that I am also getting

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I never leave reviews, good or bad, but I signed up to this site just to to tell people to avoid this place.
Terrible terrible place to take your car. DO NOT GO THERE. I had some work done there once and they put all different sized lugnuts onto the car. If i would have gotten a flat tire I wouldn't have been able to put the donut on because the lugnuts are all different sizes. I showed them and asked them to put my new ones on and they tried charging me $50. They talked to me like I was an idiot and didnt know dick about cars. They make their prices out of thin air, literally. I was inside and a worked asked another how much a repair is, they litereally went "uhhhh about 250". If you value your money and peace of mind please do not ever go to this repair shop it is terrible. They don't even have electronic records they have to do everything with paper and files. JUST DON'T GO.

1
★☆☆☆☆

I never leave reviews, good or bad, but I signed up to this site just to to tell people to avoid this place.
Terrible terrible place to take your car. DO NOT GO THERE. I had some work done there once and they put all different sized lugnuts onto the car. If i would have gotten a flat tire I wouldn't have been able to put the donut on because the lugnuts are all different sizes. I showed them and asked them to put my new ones on and they tried charging me $50. They talked to me like I was an idiot and didnt know dick about cars. They make their prices out of thin air, literally. I was inside and a worked asked another how much a repair is, they litereally went "uhhhh about 250". If you value your money and peace of mind please do not ever go to this repair shop it is terrible. They don't even have electronic records they have to do everything with paper and files. JUST DON'T GO.

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1 out of 1 people found this review helpful.

.

Terrible terrible place to take your car. DO NOT GO THERE. I had some work done there once and they put all different sized lugnuts onto the car. If i would have gotten a flat tire I wouldn't have been able to put the donut on because the

3
★★★★★

Terrible terrible place to take your car. DO NOT GO THERE. I had some work done there once and they put all different sized lugnuts onto the car. If i would have gotten a flat tire I wouldn't have been able to put the donut on because the

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What a great experience.And very reasonable.I looked around 4 other places for an exhaust system for my classic Oldsmobile.$600.00....$550.00 .... all of them with a real attitude.Rick gave me a price of $300.00 and was extremely personable.Listening to the clientele in the waiting area .You could tell they had been there before and were very pleased.Rick will get the balance of my work.

5
★★★★★

What a great experience.And very reasonable.I looked around 4 other places for an exhaust system for my classic Oldsmobile.$600.00....$550.00 .... all of them with a real attitude.Rick gave me a price of $300.00 and was extremely personable.Listening to the clientele in the waiting area .You could tell they had been there before and were very pleased.Rick will get the balance of my work.

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0 out of 1 people found this review helpful.

.

Took my rig in for a simple muffler replacement, and turned into a frustrating mess. Drove home after replacement, exhaust had a leak, told the shop that (they were very skeptical on the phone and at the shop), looked at it and it did in fact have a leak, which they claimed to repair (oh, and I waited an hour and a half to find this out), brought it back a second time because it was leaking again, and they were skeptical again, and they came back that the muffler was defective (this time they told me 30 minutes or less to get it looked at, had to wait an HOUR for them to even look at it, then 30 minutes more to fix). After the second muffler replacement, I specifically asked them to double check nothing leaked, and shocker I drive it home and it's leaking again!! These guys could care LESS if they take care of you, I paid $150 for what? Not to get my car fixed, or any concerns addressed. Talked to shop manager, he didn't care, and refuses to offer any help. If you value your time and money, you'll find another shop!!!

0
★☆☆☆☆

Took my rig in for a simple muffler replacement, and turned into a frustrating mess. Drove home after replacement, exhaust had a leak, told the shop that (they were very skeptical on the phone and at the shop), looked at it and it did in fact have a leak, which they claimed to repair (oh, and I waited an hour and a half to find this out), brought it back a second time because it was leaking again, and they were skeptical again, and they came back that the muffler was defective (this time they told me 30 minutes or less to get it looked at, had to wait an HOUR for them to even look at it, then 30 minutes more to fix). After the second muffler replacement, I specifically asked them to double check nothing leaked, and shocker I drive it home and it's leaking again!! These guys could care LESS if they take care of you, I paid $150 for what? Not to get my car fixed, or any concerns addressed. Talked to shop manager, he didn't care, and refuses to offer any help. If you value your time and money, you'll find another shop!!!

Cons: Huge wait times and Shotty work

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My brakes had started grinding and squeaking a bit so I took it for an estimate at Belle Tire. I then called Discount Tire to compare and they referred me to Callahan's. They were $40 less. They were very friendly, quick and thorough. They even rotated my tires at no charge. I will definitely go back if I need any other repairs. There were several other people there getting work done and in conversation I found that they were repeat customers and had been going there for years. Don't expect a fancy place, it is simple and the decor is a little on the old side but who cares your not going to be waiting too long,

2
★★★★★

My brakes had started grinding and squeaking a bit so I took it for an estimate at Belle Tire. I then called Discount Tire to compare and they referred me to Callahan's. They were $40 less. They were very friendly, quick and thorough. They even rotated my tires at no charge. I will definitely go back if I need any other repairs. There were several other people there getting work done and in conversation I found that they were repeat customers and had been going there for years. Don't expect a fancy place, it is simple and the decor is a little on the old side but who cares your not going to be waiting too long,

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I don't need to tell anyone that a woman is often seen as an "easy target" by people who sell or repair cars. At Callahan's, this is never the case. This is a family business where every customer is treated fairly and dealt with honestly. The counter help is courteous and efficient and all of the repairs were explained to me patiently and thoroughly. I'm not sure where the one negative reviewer got the idea that this location is dirty, but I used the restroom and even that was cleaner than most restaurant bathrooms I've visited. The parking lot is well-lit and easy to navigate. This is the ONLY place I will take my vehicle, and I tell every woman (and man!) I meet to make Callahan's theirs. Another huge plus is that if you don't have tons of extra money to repair everything at once, they'll explain to you which jobs are most urgent and which can wait.

5
★★★★★

I don't need to tell anyone that a woman is often seen as an "easy target" by people who sell or repair cars. At Callahan's, this is never the case. This is a family business where every customer is treated fairly and dealt with honestly. The counter help is courteous and efficient and all of the repairs were explained to me patiently and thoroughly. I'm not sure where the one negative reviewer got the idea that this location is dirty, but I used the restroom and even that was cleaner than most restaurant bathrooms I've visited. The parking lot is well-lit and easy to navigate. This is the ONLY place I will take my vehicle, and I tell every woman (and man!) I meet to make Callahan's theirs. Another huge plus is that if you don't have tons of extra money to repair everything at once, they'll explain to you which jobs are most urgent and which can wait.

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0 out of 1 people found this review helpful.

.

I just want to say thanks to Callahans Muffler & Brake for the speedy, hard work they put in on my car.

It's nice to know you can go somewhere and get treated like a real person these days.

I'll be coming back next time!

2
★★★★★

I just want to say thanks to Callahans Muffler & Brake for the speedy, hard work they put in on my car.

It's nice to know you can go somewhere and get treated like a real person these days.

I'll be coming back next time!

.

I don't need to tell anyone that a woman is often seen as an "easy target" by people who sell or repair cars. At Callahan's, this is never the case. This is a family business where every customer is treated fairly and dealt with honestly. The counter help is courteous and efficient and all of the repairs were explained to me patiently and thoroughly. I'm not sure where the one negative reviewer got the idea that this location is dirty, but I used the restroom and even that was cleaner than most restaurant bathrooms I've visited. The parking lot is well-lit and easy to navigate. This is the ONLY place I will take my vehicle, and I tell every woman (and man!) I meet to make Callahan's theirs. Another huge plus is that if you don't have tons of extra money to repair everything at once, they'll explain to you which jobs are most urgent and which can wait.

2
★★★★★

I don't need to tell anyone that a woman is often seen as an "easy target" by people who sell or repair cars. At Callahan's, this is never the case. This is a family business where every customer is treated fairly and dealt with honestly. The counter help is courteous and efficient and all of the repairs were explained to me patiently and thoroughly. I'm not sure where the one negative reviewer got the idea that this location is dirty, but I used the restroom and even that was cleaner than most restaurant bathrooms I've visited. The parking lot is well-lit and easy to navigate. This is the ONLY place I will take my vehicle, and I tell every woman (and man!) I meet to make Callahan's theirs. Another huge plus is that if you don't have tons of extra money to repair everything at once, they'll explain to you which jobs are most urgent and which can wait.

Pros: Ample and well-lit parking; easy to find (located on a main road); honest and courteous staff; fair pricing; comfortable waiting area

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Very dirty waiting area and unprofessional service technicians. Very uncomfortable with the location after dark. Prices are average. Ultimately, I selected another area service facility that seemed to be much more courteous and professional. Price isn't everything when the work is sub-par.

PROS:
CONS: Dirty and mediocre staff

1
★☆☆☆☆

Very dirty waiting area and unprofessional service technicians. Very uncomfortable with the location after dark. Prices are average. Ultimately, I selected another area service facility that seemed to be much more courteous and professional. Price isn't everything when the work is sub-par.

PROS:
CONS: Dirty and mediocre staff

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1 out of 1 people found this review helpful.

.

I went here to get my brakes fixed after checking around for prices and having a friend recommend them. They were everything he said they would be, honest, quick, and reasonably priced. I would go back again when I need them.

5
★★★★★

I went here to get my brakes fixed after checking around for prices and having a friend recommend them. They were everything he said they would be, honest, quick, and reasonably priced. I would go back again when I need them.

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0 out of 1 people found this review helpful.

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These folks are always up-front and honest. They do their work well and quickly. Their prices are very fair. They will work with you if you are limited with funds and be honest about what 'has' to be done now and what can wait and for how long.
I highly recommend this business.

5
★★★★★

These folks are always up-front and honest. They do their work well and quickly. Their prices are very fair. They will work with you if you are limited with funds and be honest about what 'has' to be done now and what can wait and for how long.
I highly recommend this business.

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0 out of 1 people found this review helpful.

 

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