Suburban Ford of Waterford

★★★★☆
Monday: 8:30 AM-9:00 PM Tuesday: 8:30 AM-6:00 PM Wednesday: 8:30 AM-6:00 PM Thursday: 8:30 AM-9:00 PM Friday: 8:30 AM-6:00 PM Saturday: 10:00 AM-3:00 PM Sunday: Closed
  • 5900 Highland Rd

    Waterford, MI 48327

    Map & Directions
  • 248-674-4781

About Suburban Ford of Waterford

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Used Cars
  • Automotive Repair
  • Oil Changes
  • Auto Parts & Accessories
  • Auto Body Paint & Repair
Details
  • Ford
  • Oil Changes
Hours
M 7am-9pm, Tu-W 7am-6pm, Th 7am-9pm, F 7am-6pm, Sa 8am-5pm, Su Closed (Sales and Service Hours May Differ)
Special Offer
Click for Specials
Year Established
  • 1948
Products
  • New Ford Vehices
  • All Makes and Models of Pre-Owned Vehicles
Payment Options
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
Brands
  • New Ford Vehices
  • All Makes and Models of Pre-Owned
Services
  • New Car Sales
  • Used Car Sales
  • Auto Repair
  • Oil Changes
  • Auto Parts
  • Auto Accessories
  • Body Shop

Automotive

Automotive
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4.0 4
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We bought a 2010 Ford Expedition about 3 months ago. After we bought it, we found that it had horrible road noise on the driver's side. We took it into Suburban Ford for another issue (A/C compressor) and asked them to take a look at the road noise issue while it was there. Before we even left the service person asked if it had been in an accident, based on the bolts in the driver??s door and the trim along the bottom. We told him no, that when we bought it the salesman assured us that it was clean, had never been in an accident, and had pulled a clean CarFax for us.
When we arrived to pick up the car a week later, the service person told us that the reason for the road noise is that the door was out of alignment. He told us that the car actually had been in an accident at 4000 miles. The reason the service person knew this is because the ACCIDENT REPAIRS WERE DONE AT SUBURBAN FORD. This information was in their computer the entire time. It was over $4K in damage to the entire left side of the vehicle and was paid for by the insurance company.
If you must do business with them, I'd suggest at least staying away from Rob Fernandez in used car sales. He had the information at his disposal in his computer and chose not to disclose it to us, due to our making it clear to him that we would not purchase a car that had been in an accident. Also, if you??re looking for customer service, this is not the place to go. I??m still waiting for a call back from the manager of the used car department 2 weeks later.

1
★☆☆☆☆

We bought a 2010 Ford Expedition about 3 months ago. After we bought it, we found that it had horrible road noise on the driver's side. We took it into Suburban Ford for another issue (A/C compressor) and asked them to take a look at the road noise issue while it was there. Before we even left the service person asked if it had been in an accident, based on the bolts in the driver??s door and the trim along the bottom. We told him no, that when we bought it the salesman assured us that it was clean, had never been in an accident, and had pulled a clean CarFax for us.
When we arrived to pick up the car a week later, the service person told us that the reason for the road noise is that the door was out of alignment. He told us that the car actually had been in an accident at 4000 miles. The reason the service person knew this is because the ACCIDENT REPAIRS WERE DONE AT SUBURBAN FORD. This information was in their computer the entire time. It was over $4K in damage to the entire left side of the vehicle and was paid for by the insurance company.
If you must do business with them, I'd suggest at least staying away from Rob Fernandez in used car sales. He had the information at his disposal in his computer and chose not to disclose it to us, due to our making it clear to him that we would not purchase a car that had been in an accident. Also, if you??re looking for customer service, this is not the place to go. I??m still waiting for a call back from the manager of the used car department 2 weeks later.

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We bought a 2010 Ford Expedition about 3 months ago. After we bought it, we found that it had horrible road noise on the driver's side. We took it into Suburban Ford for another issue (A/C compressor) and asked them to take a look at the

3
★★★★★

We bought a 2010 Ford Expedition about 3 months ago. After we bought it, we found that it had horrible road noise on the driver's side. We took it into Suburban Ford for another issue (A/C compressor) and asked them to take a look at the

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I would recommend this dealership. I had a slight problem with pricing and financing and they worked it out with me immediately. They were friendly and helpful and fixed the problem for me ASAP.

I would recommend this dealership to my friends and family.

5
★★★★★

I would recommend this dealership. I had a slight problem with pricing and financing and they worked it out with me immediately. They were friendly and helpful and fixed the problem for me ASAP.

I would recommend this dealership to my friends and family.

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This car dealership works hard to find what you want. The sales men are typical salesman.......talking the talk walking the walk. The service department was great......of course my car was under warrenty.

4
★★★★☆

This car dealership works hard to find what you want. The sales men are typical salesman.......talking the talk walking the walk. The service department was great......of course my car was under warrenty.

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Message from Suburban Ford of Waterford

At Suburban Ford of Waterford, we offer new Ford cars in Waterford, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Waterford.



For years, our financial staff at Suburban Ford has offered expert advice for those seeking a great Ford car loan or lease. Our service doesn't stop there. Waterford customers can come in and take advantage of our knowledgeable Ford car repair technicians and a fully-stocked inventory of Ford car parts.

More about Suburban Ford of Waterford

Ford New Car Sales, New Car Leasing, Used Car Sales, Used Car Financing, Ford Parts and Service.

 

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