The Grate Haus

★★☆☆☆
  • 4131 W Michigan Ave.

    Jackson, MI 49202

    Map & Directions
  • 517-750-0300

About The Grate Haus

Categories
  • Household Appliances
Details
  • Stoves
  • Wood Burning Stoves
  • Chimney Sweeps & Repair
Hours
M-F 7am-5pm, Sa 8am-12pm, Su Closed
Special Offer
Call Today
Emails
  • mike.mann@thegratehaus.com
Year Established
  • 1981
Keywords
  • Fireplace Inserts
  • Gas Fireplaces
  • Gas Stoves
  • Wood Fireplaces
  • Wood Stoves
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Financing
  • MasterCard
  • Visa
Brands
  • Magestic
  • Quadrofire
  • Arman
  • Hearstone
  • Heat And Glow
  • Vermont Casting
  • Premo Grills
Services
  • Wood Fireplaces
  • Gas Fireplaces
  • Pre Standing Stoves
  • Gas Stoves
  • Wood Stoves
  • Fireplace Inserts
  • Gas Logs
  • And Outdoor Fireplaces And Grills

Shopping

Shopping
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1.5 2
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.

My mother in law recently well actually about 3 years ago purchased a wood burning stove from these people. And every year she has the same problem the pilot light goes out and they have to come out and fix it. Well it happened again and she is having major house repairs done right now and this is her only source of heat. They told her after she went all weekend wiht no heat that they would be there monday morning to fix it. They never even bothered to show up knowing this was her only heat source. I wouldn't buy anything from them their customer service and their products both stink! And these things cost like 4,000 dollars so it's a pretty major investment.

PROS:
CONS: bad customer service bad products

1
★☆☆☆☆

My mother in law recently well actually about 3 years ago purchased a wood burning stove from these people. And every year she has the same problem the pilot light goes out and they have to come out and fix it. Well it happened again and she is having major house repairs done right now and this is her only source of heat. They told her after she went all weekend wiht no heat that they would be there monday morning to fix it. They never even bothered to show up knowing this was her only heat source. I wouldn't buy anything from them their customer service and their products both stink! And these things cost like 4,000 dollars so it's a pretty major investment.

PROS:
CONS: bad customer service bad products

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.

I bought a stove here looks like a woodburning stove but runs on gas and I've had nothing but problem after problem. Don't get me wrong the staff has been very helpful but mine broke down again the next day after the guy came to fix it and let me tell you these are not cheap they run about $4,000 for a nice one which is what I thought I was getting. but no i would not recommend any one buy one of these for the price it's not worth it.

PROS: nice staff
CONS: bad merchandise

2
★★☆☆☆

I bought a stove here looks like a woodburning stove but runs on gas and I've had nothing but problem after problem. Don't get me wrong the staff has been very helpful but mine broke down again the next day after the guy came to fix it and let me tell you these are not cheap they run about $4,000 for a nice one which is what I thought I was getting. but no i would not recommend any one buy one of these for the price it's not worth it.

PROS: nice staff
CONS: bad merchandise

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