Don Nester Chevrolet

★★☆☆☆
  • 424 Federal Hwy

    Roscommon, MI 48653

    Map & Directions
  • 989-275-5105

Automotive

Automotive
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My car was messed up so bad here that I had to take it to a dealer in Indianapolis to repair the problems, and they were shocked! Being in a small town with few options for car repairs also means the prices here are quite high. My timing belt went out and instead of putting a new one on, first they put on a used one. This one went to pieces as well, but the 2nd time Nesters "fixed" it they actually neglected to remove the pieces of the previous belt that shredded! So I got an oil leak in my engine too. Luckily I got to Indianapolis and my car was finally repaired, but this all totalled around $1200, and I had to get my money back from Nesters, which after alot of hassling I finally did. If you want to purchase a new or used GM vehicle you should be fine, the showroom is clean, nicely decorated and even the service area waiting room is inviting. The staff is very kind, but the mechanics at the time I took my car in were beyond incompetent. Maybe things are better in the service department now, but due to my very bad experience at Nesters, I simply cannot recommend them to anyone.

2
★★☆☆☆

My car was messed up so bad here that I had to take it to a dealer in Indianapolis to repair the problems, and they were shocked! Being in a small town with few options for car repairs also means the prices here are quite high. My timing belt went out and instead of putting a new one on, first they put on a used one. This one went to pieces as well, but the 2nd time Nesters "fixed" it they actually neglected to remove the pieces of the previous belt that shredded! So I got an oil leak in my engine too. Luckily I got to Indianapolis and my car was finally repaired, but this all totalled around $1200, and I had to get my money back from Nesters, which after alot of hassling I finally did. If you want to purchase a new or used GM vehicle you should be fine, the showroom is clean, nicely decorated and even the service area waiting room is inviting. The staff is very kind, but the mechanics at the time I took my car in were beyond incompetent. Maybe things are better in the service department now, but due to my very bad experience at Nesters, I simply cannot recommend them to anyone.

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Business Response:

In response to the review that we received about our servcie department: It is certainly not a practice in our service department to install used parts during a repair. I can not speculate on what happened, I can only assure our customers that we have only certified and factory trained technicians in our service department. It is very unfortunate that one of our customers had a failure after a repair at our facility. We hope that the customer who posted this review will accept our most sincere apology. My name is Ed Krause and I am the new Service Manager at Don Nester Chevrolet in Roscommon, MI. It has been my mission since I was hired in May of 2010 to provide my customers with the highest quality of service along with the respect and pricing that they deserve. I have been a home town person since 1972 and I have been in the automobile industry in every aspect since 1984, including instruction. I understand the importance of treating each and every customer as if they were our "best" customer. Sincerely, Ed Krause 989-275-5105

Message from Don Nester Chevrolet

At Don Nester Chevrolet, our philosophy is simple. If we sell the best vehicles at the lowest prices and treat our customers with respect, we will be successful. As one of several Michigan Chevrolet Dealers, we understand that we have to work hard to earn and keep your business.

More about Don Nester Chevrolet

New Car Dealer, Used Car Dealer, Auto Body Paint & Repair, Parts & Accesories, Automotive Repair, tires, used cars, new cars, new chevrolet, quick lube oil change, collision center, car wash

 

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