Midas

★☆☆☆☆
  • 3170 Washtenaw Ave

    Ann Arbor, MI 48104

    Map & Directions
  • 734-971-4520

Automotive

Automotive
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Last year I had my exhaust system (pipe and muffler) replaced by Midas. After around half a year, some knocking noise appeared, specially when I drove on highway. I did not recognize that it was due to exhaust leak, since the sound seemed to be in the pass side front. I went to a local Honda dealer to have them look into that. It turned out that the exhaust system was poorly fitted at connection. However, when I went to Midas, the receptionist was totally unfriendly and denied their problem when she learned that I went there for challenging their service. I was left alone without any communication for around 2 hours until finally my car got a chance to be inspected. After around another 1 hour (I just stood by the car but nobody cared to communicate with me), they told me that the main problem was due to the engine mount instead of their poor installation of the exhaust system. They would not fix the connection problem until I paid money to have them fix the engine mount. I denied their sale, and would not like to waste my money on such a company with poor auto service and extremely bad customer service. I definitely will not go back to Midas again.

1
★☆☆☆☆

Last year I had my exhaust system (pipe and muffler) replaced by Midas. After around half a year, some knocking noise appeared, specially when I drove on highway. I did not recognize that it was due to exhaust leak, since the sound seemed to be in the pass side front. I went to a local Honda dealer to have them look into that. It turned out that the exhaust system was poorly fitted at connection. However, when I went to Midas, the receptionist was totally unfriendly and denied their problem when she learned that I went there for challenging their service. I was left alone without any communication for around 2 hours until finally my car got a chance to be inspected. After around another 1 hour (I just stood by the car but nobody cared to communicate with me), they told me that the main problem was due to the engine mount instead of their poor installation of the exhaust system. They would not fix the connection problem until I paid money to have them fix the engine mount. I denied their sale, and would not like to waste my money on such a company with poor auto service and extremely bad customer service. I definitely will not go back to Midas again.

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