Marathon Of Haslett

★★★★☆
  • 1619 Haslett Rd

    Haslett, MI 48840

    Map & Directions
  • 517-339-0220

Automotive

Automotive
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Matt the owner is very rude and interrupts when you try to ask him a question, then resorts to screaming. Car is still not fixed $750 later. I am giving up and taking to a shop that can actually DIAGNOSE and FIX a problem.

3
★★★★★

Matt the owner is very rude and interrupts when you try to ask him a question, then resorts to screaming. Car is still not fixed $750 later. I am giving up and taking to a shop that can actually DIAGNOSE and FIX a problem.

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I have lived in the area for years and always get great customer service. There is one mechanic/attendant who goes above and beyond for his customers and seems to always be working very hard. I don't know his name but he has longer black

3
★★★★★

I have lived in the area for years and always get great customer service. There is one mechanic/attendant who goes above and beyond for his customers and seems to always be working very hard. I don't know his name but he has longer black

.

I had a very poor experience:

Expensive:
Matt wanted $950 to replace a fuel pump. I took it elsewhere and got it done for $420.

Questionable honesty:
Was told my power window motor needed to be replaced - something I had recently replaced myself with a working part.

Pushy:
Constantly interrupted. Questions regarding charges were met with accusations of not respecting his business. Very unpleasant to communicate with.

An excerpt:
Me: "Matt, if you didn't know you were going to be charged for something, and then were charged, would you be frustrated?"
Matt: "No."

Condescending:
Had to listen to many lengthy analogies explaining things such as what a warranty is. I know what a warranty is. I feel like most people know what a warranty is.

Rude to women:
Matt audibly scoffed at a middle-aged woman at the shop by herself - to her face - when she questioned whether her repair would be cheaper without replacing one of the parts he was selling her.

I'd really recommend not doing business here.

1
★☆☆☆☆

I had a very poor experience:

Expensive:
Matt wanted $950 to replace a fuel pump. I took it elsewhere and got it done for $420.

Questionable honesty:
Was told my power window motor needed to be replaced - something I had recently replaced myself with a working part.

Pushy:
Constantly interrupted. Questions regarding charges were met with accusations of not respecting his business. Very unpleasant to communicate with.

An excerpt:
Me: "Matt, if you didn't know you were going to be charged for something, and then were charged, would you be frustrated?"
Matt: "No."

Condescending:
Had to listen to many lengthy analogies explaining things such as what a warranty is. I know what a warranty is. I feel like most people know what a warranty is.

Rude to women:
Matt audibly scoffed at a middle-aged woman at the shop by herself - to her face - when she questioned whether her repair would be cheaper without replacing one of the parts he was selling her.

I'd really recommend not doing business here.

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.

I'm a single mom and I know that I can depend on the guys at the shop to take care of all my vehicles and not rip me off. They provide friendly, quality service and go out of their way to help their customers. Even with this harsh winter,

3
★★★★★

I'm a single mom and I know that I can depend on the guys at the shop to take care of all my vehicles and not rip me off. They provide friendly, quality service and go out of their way to help their customers. Even with this harsh winter,

.

DO NOT go here. I got talked into taking my vehicle here instead of elsewhere for an inspection and i am regretting it. It needed new pads and rotors When I would brake the vehicle would pull to the right but after i refused an estimate of

3
★★★★★

DO NOT go here. I got talked into taking my vehicle here instead of elsewhere for an inspection and i am regretting it. It needed new pads and rotors When I would brake the vehicle would pull to the right but after i refused an estimate of

.

I do NOT recommend sending anyone there because recently I had concerns with my vehicle and had it towed into the shop for a professional opinion. After dealing with a somewhat polite employee and receiving different phone calls to confirm the work needing to be done everything was all set. (Some repairs offered were not nearly as necessary as others but things ended up being taken care of) The main reason I will COMPLETELY NOT RECOMMEND anyone coming here is the lack of care, respect and customer service skills the upper management has.
While starting a conversation with a woman at the front desk who started the conversation by putting chips in her mouth, she continued the conversation with food still in her mouth, which was absolutely disgusting.
I requested a call from someone who would know more information about the repair work and she had a Matt (to my knowledge the owner) give me a return call. When he returned my call, he was absolutely rude! Interrupted me, belittled my knowledge base of cars and turned the conversation completely south. I will NEVER return and I would recommend NEVER giving them business.

1
★☆☆☆☆

I do NOT recommend sending anyone there because recently I had concerns with my vehicle and had it towed into the shop for a professional opinion. After dealing with a somewhat polite employee and receiving different phone calls to confirm the work needing to be done everything was all set. (Some repairs offered were not nearly as necessary as others but things ended up being taken care of) The main reason I will COMPLETELY NOT RECOMMEND anyone coming here is the lack of care, respect and customer service skills the upper management has.
While starting a conversation with a woman at the front desk who started the conversation by putting chips in her mouth, she continued the conversation with food still in her mouth, which was absolutely disgusting.
I requested a call from someone who would know more information about the repair work and she had a Matt (to my knowledge the owner) give me a return call. When he returned my call, he was absolutely rude! Interrupted me, belittled my knowledge base of cars and turned the conversation completely south. I will NEVER return and I would recommend NEVER giving them business.

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.

I do NOT recommend sending anyone there because recently I had concerns with my vehicle and had it towed into the shop for a professional opinion. After dealing with a somewhat polite employee and receiving different phone calls to confirm

3
★★★★★

I do NOT recommend sending anyone there because recently I had concerns with my vehicle and had it towed into the shop for a professional opinion. After dealing with a somewhat polite employee and receiving different phone calls to confirm

.

My college age son took his '06 PT Cruiser to repair the air conditioning. I'm in Alabama. They appear to have marked up the parts 100%. Replaced a radiator support, mounts, ac line and expansion valve line plus evacuated and recharged the AC. Cost.... $1146. I thought this was too high. I wished my son shopped it around. I called the Chrysler Dealership to confirm the parts were marked up. By the way the dealership said they did not mark up parts. The repair fixed the problem. The damage was related to hitting an icy mound that contacted the front radiator bracket which damaged lines. The Expansion Valve Line was plugged which they replaced after they recharged the first time. You be the judge on cost of repair.

1
★★☆☆☆

My college age son took his '06 PT Cruiser to repair the air conditioning. I'm in Alabama. They appear to have marked up the parts 100%. Replaced a radiator support, mounts, ac line and expansion valve line plus evacuated and recharged the AC. Cost.... $1146. I thought this was too high. I wished my son shopped it around. I called the Chrysler Dealership to confirm the parts were marked up. By the way the dealership said they did not mark up parts. The repair fixed the problem. The damage was related to hitting an icy mound that contacted the front radiator bracket which damaged lines. The Expansion Valve Line was plugged which they replaced after they recharged the first time. You be the judge on cost of repair.

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I recently went undercover with my automobile to the Haslett Road Marathon on the corner of Marsh and Haslett. \r
\r
Perfectly qualified mechanics who are not professional at all. Matt the owner was extremely rude to myself and wife during our time there while Matt tried to explain what was wrong with the vehicle. \r
\r
Already knowing what was wrong by having a certified mechanic install a purposely defected hose which caused the AC and cruise control to malfunction; Matt explained to me that I needed the AC system replaced/repaired for an estimate of 400-500$. \r
\r
The hose that needed to be replaced costs about 3$ and 15 minutes of labor. \r
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I'm glad they are making a profit in these hard times. I highly recommend not using this garage for anything except to purchase a soda on your way out of town. They managed to keep them pretty cold.

0
★☆☆☆☆

I recently went undercover with my automobile to the Haslett Road Marathon on the corner of Marsh and Haslett. \r
\r
Perfectly qualified mechanics who are not professional at all. Matt the owner was extremely rude to myself and wife during our time there while Matt tried to explain what was wrong with the vehicle. \r
\r
Already knowing what was wrong by having a certified mechanic install a purposely defected hose which caused the AC and cruise control to malfunction; Matt explained to me that I needed the AC system replaced/repaired for an estimate of 400-500$. \r
\r
The hose that needed to be replaced costs about 3$ and 15 minutes of labor. \r
\r
I'm glad they are making a profit in these hard times. I highly recommend not using this garage for anything except to purchase a soda on your way out of town. They managed to keep them pretty cold.

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What a blessing to have found a repair facility that operates the way things should be. Honest, friendly, reasonably priced. It is how I remember things being as a youngster. I would recommend this station for any repair needs. Why would anyone go elswhere?

5
★★★★★

What a blessing to have found a repair facility that operates the way things should be. Honest, friendly, reasonably priced. It is how I remember things being as a youngster. I would recommend this station for any repair needs. Why would anyone go elswhere?

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.

I brought in a Cherokee with three problems: cruise control, AC/heat blower and a surging engine. They found a loose vacuum line, popped it back on and voila. Done. Saved me enough in anticipated repairs to pay for new shocks, which I needed.

I was referred to these guys by another station because they ""have a great reputation."" Now I know why.

2
★★★★★

I brought in a Cherokee with three problems: cruise control, AC/heat blower and a surging engine. They found a loose vacuum line, popped it back on and voila. Done. Saved me enough in anticipated repairs to pay for new shocks, which I needed.

I was referred to these guys by another station because they ""have a great reputation."" Now I know why.

Pros: Honest, Fast, Drop Of and Pick Up

Cons: None that I can see

.

As a single woman, there is no other like Haslett Marathon. The honesty and integrity are old fashion. I have never felt pressured or intimidated by Matt or his staff. I would recommend them for any service needed. You wont be disappointed!!!!

5
★★★★★

As a single woman, there is no other like Haslett Marathon. The honesty and integrity are old fashion. I have never felt pressured or intimidated by Matt or his staff. I would recommend them for any service needed. You wont be disappointed!!!!

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.

Our family have always trusted Matt (the owner) for years with our cars. They do a bangup job and never over diagnose. They are great. Nice too

2
★★★★★

Our family have always trusted Matt (the owner) for years with our cars. They do a bangup job and never over diagnose. They are great. Nice too

Pros: honest and a good price

Cons: sometimes they are very busy

.

Haslett Marathon is still a classic garage with a car repair service. They are able to handle diagnosis and repair in a reasonable fashion, and I've had reasonably good experiences with them. If your car is a bit older, they will tell you all the things that are subpar about it--so you will have to prioritize your self what needs fixing and what can "wait a bit".

3
★★★☆☆

Haslett Marathon is still a classic garage with a car repair service. They are able to handle diagnosis and repair in a reasonable fashion, and I've had reasonably good experiences with them. If your car is a bit older, they will tell you all the things that are subpar about it--so you will have to prioritize your self what needs fixing and what can "wait a bit".

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