Orchard Lake Pet Resort

★★★★★
  • 29233 Northwestern Hwy

    Southfield, MI 48034

    Map & Directions
  • 248-372-7000

About Orchard Lake Pet Resort

Hours
Sun 10am-5pm, Mon-Sat 8am-5:30pm

Unclassified

Unclassified
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4.5 16
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Great place to leave your dog... Seriously, we wouldn't go anywhere else! We love how they treat our pups.

3
★★★★★

Great place to leave your dog... Seriously, we wouldn't go anywhere else! We love how they treat our pups.

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Peace of mind. That is what we have every time we leave our babies at the Pet Resort. I have no doubt the staff there takes very good care of all the pets and pays close attention to their needs and habits. I know this first hand because we had to switch our older dog to a presciption diet right before we went on vacation and he didn't seem to like it. We were a little worried about leaving him for over a week and if he would be eating enough while we were away.

When we returned, one of the girls said they sat with Hershey every day to make sure he ate and they eventually found out he prefers to eat off a plate instead of a bowl...it ended up working at home too! Thanks Pet Resort staff, and we will see you this Summer for our next vacation.

5
★★★★★

Peace of mind. That is what we have every time we leave our babies at the Pet Resort. I have no doubt the staff there takes very good care of all the pets and pays close attention to their needs and habits. I know this first hand because we had to switch our older dog to a presciption diet right before we went on vacation and he didn't seem to like it. We were a little worried about leaving him for over a week and if he would be eating enough while we were away.

When we returned, one of the girls said they sat with Hershey every day to make sure he ate and they eventually found out he prefers to eat off a plate instead of a bowl...it ended up working at home too! Thanks Pet Resort staff, and we will see you this Summer for our next vacation.

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Great experience! My elderly Golden is on medications and needs extra walks for her arthritis. The staff listened and cared about her special needs and Roxy returned home happy and healthy. They had also clipped her nails and brushed her

3
★★★★★

Great experience! My elderly Golden is on medications and needs extra walks for her arthritis. The staff listened and cared about her special needs and Roxy returned home happy and healthy. They had also clipped her nails and brushed her

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Never again! I have been bringing my cat here for the last few years and my dog in the last year or so. I drive a little ways and pay a premium because previously I had been satisfied with them up until now.
My cat this time was not finished because she was stressed and having accidents. Therefore I had to bring her back to be brushed out (she severely matts). My dog was cut way shorter than I wanted and when I expressed that, they claimed she was severely matted over 80%which was completely false. When I picked my cat up she stunk like feces, and when I called and spoke with Natalie who is supposedly the owner she was argumentative, offered no solution or a discount of any sort nor did she seem to care that she was losing a customer. Natalie has a big chip on her shoulder and needs serious help in her customer service skills. I don't see how a business like that can survive in times like these with an owner like that with an attitude.

1
★☆☆☆☆

Never again! I have been bringing my cat here for the last few years and my dog in the last year or so. I drive a little ways and pay a premium because previously I had been satisfied with them up until now.
My cat this time was not finished because she was stressed and having accidents. Therefore I had to bring her back to be brushed out (she severely matts). My dog was cut way shorter than I wanted and when I expressed that, they claimed she was severely matted over 80%which was completely false. When I picked my cat up she stunk like feces, and when I called and spoke with Natalie who is supposedly the owner she was argumentative, offered no solution or a discount of any sort nor did she seem to care that she was losing a customer. Natalie has a big chip on her shoulder and needs serious help in her customer service skills. I don't see how a business like that can survive in times like these with an owner like that with an attitude.

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Never again! I have been bringing my cat here for the last few years and my dog in the last year or so. I drive a little ways and pay a premium because previously I had been satisfied with them up until now. \r
My cat this time was not

3
★★★★★

Never again! I have been bringing my cat here for the last few years and my dog in the last year or so. I drive a little ways and pay a premium because previously I had been satisfied with them up until now. \r
My cat this time was not

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Chip loves going to this place. When we turn onto Northwestern he whines and whines until we pull up and I let him out of the car. He then proceeds to make a mad dash for the front door and barks until I catch up with him and open it. The

3
★★★★★

Chip loves going to this place. When we turn onto Northwestern he whines and whines until we pull up and I let him out of the car. He then proceeds to make a mad dash for the front door and barks until I catch up with him and open it. The

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We've been coming to Orchard Lake Pet Resort for nearly 10 years and they are always caring, compassionate, professional and kind. Last year when we had a flood and I needed to board my dogs without notice, they were more than happy to help for the 3 weeks that my dogs were there. They made sure they got extra attention and that they felt safe and comfortable. They do a beautiful job grooming and when my dogs are boarded they always come home healthy and happy

2
★★★★★

We've been coming to Orchard Lake Pet Resort for nearly 10 years and they are always caring, compassionate, professional and kind. Last year when we had a flood and I needed to board my dogs without notice, they were more than happy to help for the 3 weeks that my dogs were there. They made sure they got extra attention and that they felt safe and comfortable. They do a beautiful job grooming and when my dogs are boarded they always come home healthy and happy

Pros: warm, friendly staff

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Fred my hound dog goes crazy as we round the corner and head for the Pet Resort. I ask Fred why he loves the place and I get the same old answer every time.

I think Fred has a girlfriend at Orchard Lake Pet Resort.

2
★★★★★

Fred my hound dog goes crazy as we round the corner and head for the Pet Resort. I ask Fred why he loves the place and I get the same old answer every time.

I think Fred has a girlfriend at Orchard Lake Pet Resort.

Pros: No doubt about it... Fred loves the joint.

Cons: Sometimes he gets so excited that he pees on himself.

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After moving to MI from out of state, I was reluctant on where to take my two dogs for grooming and boarding. I wanted a place I could trust, that was reliable, and most importantly a place where my Golden Retriever and Chow Mix felt comfortable. When I was referred to Orchard Lake Pet Resort, I found all of that and more! I have been taking my pets there for years and would definitely recommend them to anyone who is looking for a new place for their pets!

2
★★★★★

After moving to MI from out of state, I was reluctant on where to take my two dogs for grooming and boarding. I wanted a place I could trust, that was reliable, and most importantly a place where my Golden Retriever and Chow Mix felt comfortable. When I was referred to Orchard Lake Pet Resort, I found all of that and more! I have been taking my pets there for years and would definitely recommend them to anyone who is looking for a new place for their pets!

Pros: Superb grooming, Friendly staff, Happy Pets!

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After recently moving to the area I finally found a place that I feel 100% comfortable leaving my 3 yr old Yellow Lab. I've only boarded Kelsey a couple times and they already know her name (and my name!) when she goes running in the door! They let me bring her own food and her vitamins and I like that she gets so much one on one attention so I'm not worrying about her being around other unpredictable dogs. They are open every day and allow you to drop off or pick anytime which is nice and this place is always spotless and smells good!

2
★★★★★

After recently moving to the area I finally found a place that I feel 100% comfortable leaving my 3 yr old Yellow Lab. I've only boarded Kelsey a couple times and they already know her name (and my name!) when she goes running in the door! They let me bring her own food and her vitamins and I like that she gets so much one on one attention so I'm not worrying about her being around other unpredictable dogs. They are open every day and allow you to drop off or pick anytime which is nice and this place is always spotless and smells good!

Pros: Very clean, friendly staff, open every day

Cons: Have to leave a deposit for holiday time

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This family owned biz really love dogs. This is perenially a best business winner. They love your dog for a day of coiffing and your dog is welcome to "vacation" there while you are away.

5
★★★★★

This family owned biz really love dogs. This is perenially a best business winner. They love your dog for a day of coiffing and your dog is welcome to "vacation" there while you are away.

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My dog had a good grooming session. On weekends, they are quite busy; your dog may be rushed through ~ but you will get them at the time they state.

1
★★☆☆☆

My dog had a good grooming session. On weekends, they are quite busy; your dog may be rushed through ~ but you will get them at the time they state.

Pros: Set back from the road; semi-private

Cons: Too business-like; staff not very personable

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This is the only pet care establishment that I know of that has THE SAME STAFF on board for 10 years.

Always open, always friendly - they appear to know all the customers personally.

CONSISTENCY CONSISTENCY CONSISTENCY

My pets RUN TO THE DOOR when dropped off for grooming or boarding. They are happier to see Natalie and Shelly and other friends more than they are happy to see me!

I no longer have to waste MY TIME AND MONEY telling new people about my dog's special needs. I believe they are only closed a couple of days a year which is extremely rare. Their pricing, policies, etc all very fair given the excellent level of care. Very few rules to follow other than vaccinations.

Do not try to play "let's make a deal" here. It won't work and it's not necessary.

2
★★★★★

This is the only pet care establishment that I know of that has THE SAME STAFF on board for 10 years.

Always open, always friendly - they appear to know all the customers personally.

CONSISTENCY CONSISTENCY CONSISTENCY

My pets RUN TO THE DOOR when dropped off for grooming or boarding. They are happier to see Natalie and Shelly and other friends more than they are happy to see me!

I no longer have to waste MY TIME AND MONEY telling new people about my dog's special needs. I believe they are only closed a couple of days a year which is extremely rare. Their pricing, policies, etc all very fair given the excellent level of care. Very few rules to follow other than vaccinations.

Do not try to play "let's make a deal" here. It won't work and it's not necessary.

Pros: CONSISTENCY.

Cons: Their NO NONSENSE approach may not be for everyone.

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We have had excellent service every time we boarded our two dogs there. They were able to stay together in one large cage. The dogs came back bathed, with nails trimmed. It is fairly expensive, though.

2
★★★★★

We have had excellent service every time we boarded our two dogs there. They were able to stay together in one large cage. The dogs came back bathed, with nails trimmed. It is fairly expensive, though.

Pros: Great service, friendly staff.

Cons: Expensive

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I had been bringing my dog there for 6 months and the last time I brought him there was definitely the final time. I went to pick up my dog and the staff had "accidentally" GIVEN my dog to another owner! She said she was sorry, but they looked alike and the collars got exchanged somehow. After many hours of trying to get a hold of the other owner, I finally got my dog back.

After all the inconvenience, the manager would not even give us (either dog owner) some sort of compensation. I was pleased with their grooming, but after the outright ignorance of the staff and management with our dissatisfaction, I will never go there again.

0
★☆☆☆☆

I had been bringing my dog there for 6 months and the last time I brought him there was definitely the final time. I went to pick up my dog and the staff had "accidentally" GIVEN my dog to another owner! She said she was sorry, but they looked alike and the collars got exchanged somehow. After many hours of trying to get a hold of the other owner, I finally got my dog back.

After all the inconvenience, the manager would not even give us (either dog owner) some sort of compensation. I was pleased with their grooming, but after the outright ignorance of the staff and management with our dissatisfaction, I will never go there again.

Pros: Decent grooming

Cons: Poor customer service

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I have a 3 year-old, very high energy retriever-mix dog. We've tried several different kennels and were rarely satisfied with the quality of care for the money we paid. Orchard Lake Pet Resort seems different - when our dog comes home from staying there for several days she acts like herself. In the past she's always either slept for days (which suggested to us that she wasn't sleeping well at the kennel) or else she's been super high strung and energetic (suggesting she wasn't properly exercised while there). But when she comes home from Orchard Lake, she acts the same as if she just spent the weekend at a friend's house. The staff are very friendly, and the rates, though a little on the high side, seem proportional to the quality of care received. We feel confident that our dog is in good hands when she's there.

2
★★★★☆

I have a 3 year-old, very high energy retriever-mix dog. We've tried several different kennels and were rarely satisfied with the quality of care for the money we paid. Orchard Lake Pet Resort seems different - when our dog comes home from staying there for several days she acts like herself. In the past she's always either slept for days (which suggested to us that she wasn't sleeping well at the kennel) or else she's been super high strung and energetic (suggesting she wasn't properly exercised while there). But when she comes home from Orchard Lake, she acts the same as if she just spent the weekend at a friend's house. The staff are very friendly, and the rates, though a little on the high side, seem proportional to the quality of care received. We feel confident that our dog is in good hands when she's there.

Pros: Good service, Caters to the individual needs of each dog

Cons: Holiday boarding is more expensive, has a minimum stay, and requires payment in full when reservation is made.

 

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