Galesburg Ford Inc

★★★☆☆
Not too far for your next car
  • 10150 E Michigan Ave

    Galesburg, MI 49053

    Map & Directions
  • 269-665-7015

3.0 4
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Me and my wife we brand new customers and new to area. We chose Galesburg ford because they are suppose to be small dealer with good service. Overall we were satisfied about the convenience but our salesman wasn't overly helpful. He up sold us on a few items after he got us in the door because the vehicle we originally wanted he said was already sold. We had to get a car because we were on tight time frame. The general manger was the most helpful and actually gave us some time to answer questions and make us feel like we aren't rushed. Our salesman needs to learn to slow down and most important customer is one at hand. We are going to see how the remainder of our lease goes so Galesburg ford you have a lot to prove to us.

3
★★★☆☆

Me and my wife we brand new customers and new to area. We chose Galesburg ford because they are suppose to be small dealer with good service. Overall we were satisfied about the convenience but our salesman wasn't overly helpful. He up sold us on a few items after he got us in the door because the vehicle we originally wanted he said was already sold. We had to get a car because we were on tight time frame. The general manger was the most helpful and actually gave us some time to answer questions and make us feel like we aren't rushed. Our salesman needs to learn to slow down and most important customer is one at hand. We are going to see how the remainder of our lease goes so Galesburg ford you have a lot to prove to us.

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Me and my wife just got done dealing with Galesburg ford and our on the edge if we will return. The salesman we were working with MIke C is one that needs some work. He is very fast talker and claims he can do a lot but can't back it all

3
★★★★★

Me and my wife just got done dealing with Galesburg ford and our on the edge if we will return. The salesman we were working with MIke C is one that needs some work. He is very fast talker and claims he can do a lot but can't back it all

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It went from the best experience to the worst in a little over a week. I have been dealing with this dealership for years as they serviced my previous ford vehicle. About a month ago I traded in my old truck for a new one and everything was great. About three weeks afterward I get a call from the salesman stating that my payoff for my trade in was more than they thought!! I asked him what he was talking about and it seemed that he took the payoff estimate that I gave him( I told him I was not certain) and never checked with the bank to see what it actually was!! I called the bank and they explained that anytime someone calls for a payoff amount it is logged in their system by the computer and guess what? There was no log of them checking, even though the salesman swears that he did. Long story short, they wanted me to pay the difference. I was very upset that a business who made an error like this would expect me to come out of pocket to fix it. It was too late to redo the contract and they had already sold my old truck. It really backed me into a corner. I refused to pay the amount requested and told them they needed to take ownership for their mistakes like anyone else. I had ordered some extra items for the truck I bought through them and had it added in with my loan. They are holding these items hostage and told me they wouldnt give them to me unless I paid the extra money I owed them. Never in my life have I dealt with people so unprofessional! I will be calling Ford motor Company as well as filling out a claim with the BBB. This Dealership doesnt care about their customers!! All they care about is money and will do illegal things if neccesary to get what they want.. After being a paying customer for over three years and giving them referrals this is the way they treat loyalty? Makes me sick!

1
★☆☆☆☆

It went from the best experience to the worst in a little over a week. I have been dealing with this dealership for years as they serviced my previous ford vehicle. About a month ago I traded in my old truck for a new one and everything was great. About three weeks afterward I get a call from the salesman stating that my payoff for my trade in was more than they thought!! I asked him what he was talking about and it seemed that he took the payoff estimate that I gave him( I told him I was not certain) and never checked with the bank to see what it actually was!! I called the bank and they explained that anytime someone calls for a payoff amount it is logged in their system by the computer and guess what? There was no log of them checking, even though the salesman swears that he did. Long story short, they wanted me to pay the difference. I was very upset that a business who made an error like this would expect me to come out of pocket to fix it. It was too late to redo the contract and they had already sold my old truck. It really backed me into a corner. I refused to pay the amount requested and told them they needed to take ownership for their mistakes like anyone else. I had ordered some extra items for the truck I bought through them and had it added in with my loan. They are holding these items hostage and told me they wouldnt give them to me unless I paid the extra money I owed them. Never in my life have I dealt with people so unprofessional! I will be calling Ford motor Company as well as filling out a claim with the BBB. This Dealership doesnt care about their customers!! All they care about is money and will do illegal things if neccesary to get what they want.. After being a paying customer for over three years and giving them referrals this is the way they treat loyalty? Makes me sick!

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Well, as the commercials of Galesburg Ford say "Galesburg Ford, not too far for your next car" it may be false advertisement. I've only had experience with this place once, but I've known a few people who were dissatisfied by their transaction with the dealership. I noticed myself that the prices seemed a little high and so I figured why not just go the extra distance of 10 miles and find a cheaper and better place to buy a car from.

I am actually surprised this place is still running as it has caused many compaints in the town.

2
★★☆☆☆

Well, as the commercials of Galesburg Ford say "Galesburg Ford, not too far for your next car" it may be false advertisement. I've only had experience with this place once, but I've known a few people who were dissatisfied by their transaction with the dealership. I noticed myself that the prices seemed a little high and so I figured why not just go the extra distance of 10 miles and find a cheaper and better place to buy a car from.

I am actually surprised this place is still running as it has caused many compaints in the town.

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