Talsma Furniture INC

★★★☆☆
42.8117 -85.6653
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616-455-3770

71 84th St Sw

Byron Ctr, MI

49315

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About Talsma Furniture INC

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Reviews 1 - 9 of 9.
.

Never do business with Talsma??s furniture! We bought a Best brand reclining sofa from Talsma??s this spring ($1058 out the door). The salesman Luc Bergsma, told us it was completely restuffable, which we liked because our previous sofa couldn??t be restuffed. We liked the feature but were a little concerned at the same time. We told Luc we didn??t want to have to service the sofa right away and asked him how well the sofa would wear. He told us that this sofa wears really well and it would be quite a while before that would happen.
The sofa was delivered on July 2nd 2012. A week and a half after it was delivered we noticed that the outside seats (where my husband and I always sit, the middle rarely gets sat in) were sunk about 3.5 inches more than the middle cushion. The cushions had totally collapsed already, and the sofa was not even two weeks old. In addition, when you look at the back of the sofa, the three seat backs don??t line up. Our old sofa is 9 years old and only started showing wear a couple years ago, and the backs still line up perfectly. Wear this excessive on a brand new sofa is simply unacceptable to us and we called Talsma??s to request they return the sofa. The customer service rep said we needed to try getting it serviced first. They sent a technician out a few days later. The guy was at our house less than 5 minutes. He lifted one of the foot rests, wrote a couple things on a paper, told us he was going to order more stuffing for it and left. I asked him if he sees this issue a lot with this sofa, and the guy said not a whole lot; but there was something about the way he said it, and how fast he diagnosed the problem that told me he sees it a lot more than he let on. We spoke with reps from several other furniture stores and they all confirmed that this sofa will most likely need to be re-stuffed again before too long, as it is filled with a material called Dacron.
Even though they were going to service it for us under warrantee, we just couldn??t believe that a sofa needed to be restuffed after ONLY TWO WEEKS OF OWNING IT! We decided we didn??t want it serviced, and we just wanted to return it and go find a different sofa. We called Talsma??s on 7/21/12 and requested a refund. The store manager Doug Dykstra told us that this collapse of the cushions was normal, and that he even needed to have his sofa restuffed within the first month (this completely contradicts what the salesman Luc told us, so which one was lying?). We told him about the backs of the sofa not lining up and he told us that all reclining sofas have that issue. We sent him pictures of our old sofa proving that his statement was false. On 7/23/12 Doug emailed us and said that he got the ok to exchange our sofa. We responded telling him that this sofa was the only one in their store that we liked, so we just wanted our money back. He responded saying that he wouldn??t return it and if we didn??t want to exchange it then we??d have to settle for getting it repaired.
On 7/23/12 we filed a BBB complaint against the store. Talsma??s responded a few days later and their response basically parroted what Doug told us, that Dacron filling in sofas is expected to collapse and they claimed we refused to allow them to service the sofa. We never had the chance to refuse service; the parts hadn??t even arrived yet!
On 8/3/12 the service department at Talsma??s called and told us our foam cores were in and they wanted to schedule a time to service the sofa. So now there??s a discrepancy on what needs to be fixed; Doug is saying it??s the Dacron filling and the service department is saying it??s the foam cores.
The BBB complaint wasn??t getting us anywhere, so we decided to go around the store manager (Doug) and try to talk to the owner of Talsma??s in the hopes that he??d be more reasonable. On 8/13/12 we spoke to Tim Talsma. We told him everything that had happened up to that point and asked for a refund. HE ACTUALLY HAD THE AUDACITY TO TELL US THAT ??we could have worked that out but not anymore because you tarnished my reputation by filing a BBB complaint.? I couldn??t believe my ears. The owner of a large, profitable business was throwing a fit and acting like a child because we filed a BBB complaint against his store. If his employees hadn??t lied, and taken proper care of their customers in the first place, we wouldn??t have ??tarnished his reputation.?
We added this information to our BBB complaint and Talsma??s never responded. At this point, the BBB has closed our complaint with an ??unresolved? tag. They??re tarnishing their own reputation by not responding to the BBB report. If they had responded and the BBB thought their response was appropriate, then it wouldn??t hurt their reputation. But by not responding at all, that alone is hurting their reputation.

1
★☆☆☆☆

Never do business with Talsma??s furniture! We bought a Best brand reclining sofa from Talsma??s this spring ($1058 out the door). The salesman Luc Bergsma, told us it was completely restuffable, which we liked because our previous sofa couldn??t be restuffed. We liked the feature but were a little concerned at the same time. We told Luc we didn??t want to have to service the sofa right away and asked him how well the sofa would wear. He told us that this sofa wears really well and it would be quite a while before that would happen.
The sofa was delivered on July 2nd 2012. A week and a half after it was delivered we noticed that the outside seats (where my husband and I always sit, the middle rarely gets sat in) were sunk about 3.5 inches more than the middle cushion. The cushions had totally collapsed already, and the sofa was not even two weeks old. In addition, when you look at the back of the sofa, the three seat backs don??t line up. Our old sofa is 9 years old and only started showing wear a couple years ago, and the backs still line up perfectly. Wear this excessive on a brand new sofa is simply unacceptable to us and we called Talsma??s to request they return the sofa. The customer service rep said we needed to try getting it serviced first. They sent a technician out a few days later. The guy was at our house less than 5 minutes. He lifted one of the foot rests, wrote a couple things on a paper, told us he was going to order more stuffing for it and left. I asked him if he sees this issue a lot with this sofa, and the guy said not a whole lot; but there was something about the way he said it, and how fast he diagnosed the problem that told me he sees it a lot more than he let on. We spoke with reps from several other furniture stores and they all confirmed that this sofa will most likely need to be re-stuffed again before too long, as it is filled with a material called Dacron.
Even though they were going to service it for us under warrantee, we just couldn??t believe that a sofa needed to be restuffed after ONLY TWO WEEKS OF OWNING IT! We decided we didn??t want it serviced, and we just wanted to return it and go find a different sofa. We called Talsma??s on 7/21/12 and requested a refund. The store manager Doug Dykstra told us that this collapse of the cushions was normal, and that he even needed to have his sofa restuffed within the first month (this completely contradicts what the salesman Luc told us, so which one was lying?). We told him about the backs of the sofa not lining up and he told us that all reclining sofas have that issue. We sent him pictures of our old sofa proving that his statement was false. On 7/23/12 Doug emailed us and said that he got the ok to exchange our sofa. We responded telling him that this sofa was the only one in their store that we liked, so we just wanted our money back. He responded saying that he wouldn??t return it and if we didn??t want to exchange it then we??d have to settle for getting it repaired.
On 7/23/12 we filed a BBB complaint against the store. Talsma??s responded a few days later and their response basically parroted what Doug told us, that Dacron filling in sofas is expected to collapse and they claimed we refused to allow them to service the sofa. We never had the chance to refuse service; the parts hadn??t even arrived yet!
On 8/3/12 the service department at Talsma??s called and told us our foam cores were in and they wanted to schedule a time to service the sofa. So now there??s a discrepancy on what needs to be fixed; Doug is saying it??s the Dacron filling and the service department is saying it??s the foam cores.
The BBB complaint wasn??t getting us anywhere, so we decided to go around the store manager (Doug) and try to talk to the owner of Talsma??s in the hopes that he??d be more reasonable. On 8/13/12 we spoke to Tim Talsma. We told him everything that had happened up to that point and asked for a refund. HE ACTUALLY HAD THE AUDACITY TO TELL US THAT ??we could have worked that out but not anymore because you tarnished my reputation by filing a BBB complaint.? I couldn??t believe my ears. The owner of a large, profitable business was throwing a fit and acting like a child because we filed a BBB complaint against his store. If his employees hadn??t lied, and taken proper care of their customers in the first place, we wouldn??t have ??tarnished his reputation.?
We added this information to our BBB complaint and Talsma??s never responded. At this point, the BBB has closed our complaint with an ??unresolved? tag. They??re tarnishing their own reputation by not responding to the BBB report. If they had responded and the BBB thought their response was appropriate, then it wouldn??t hurt their reputation. But by not responding at all, that alone is hurting their reputation.

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Response from this business:

Hi Amanda and Chris Robinson, Talsma Furniture stands behind all manufacturer warranties and we do our best to work out a solution that is fair to all parties. We are unhappy to hear that we let you down as we attempted to take care of the issues with your sofa. Please give us a call at (616) 455-3770 and we can work together in a private setting to resolve this.
.

Absolutely not satisfied with what the Byron Center Talsma location considers "Customer Service". One week after ordering four kitchen chairs at what I thought was a sale... 5% off and no sales tax I was shocked to learn I could order them locally for more than 30% less somewhere else. So I politely called and asked to cancel my order or at least seek some help with a price adjustment and was told absolutely no. To make matters worse, my frustration grew knowing that I saw a similar set of these kitchen chairs being displayed and discounted because they were returned by a previous customer. So in the end I'm left with this story to share, an echo in my ear from being belittled by the salesperson for trying to return them and the fact that I payed close to 50% more than I needed to. I plan to take my business elsewhere and would never recommend this store to anyone after being treated so disrespectfully.

1
★☆☆☆☆

Absolutely not satisfied with what the Byron Center Talsma location considers "Customer Service". One week after ordering four kitchen chairs at what I thought was a sale... 5% off and no sales tax I was shocked to learn I could order them locally for more than 30% less somewhere else. So I politely called and asked to cancel my order or at least seek some help with a price adjustment and was told absolutely no. To make matters worse, my frustration grew knowing that I saw a similar set of these kitchen chairs being displayed and discounted because they were returned by a previous customer. So in the end I'm left with this story to share, an echo in my ear from being belittled by the salesperson for trying to return them and the fact that I payed close to 50% more than I needed to. I plan to take my business elsewhere and would never recommend this store to anyone after being treated so disrespectfully.

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Response from this business:

Sean, we are very troubled to hear about your bad experience. If you would like to discuss this further, please contact a member of our store management team at 616.455.3770. We would be happy to address the matter further. Thank you!
.

We moved here back in Oct and needed new living room furniture we looked everywhere and ended up at Talsma Furniture right by the house (should have stopped there first and saved the time) We didn't have alot of budget to spend but found something that we like. It was delivered and the love seat had a defect in the micro fiber and sagged to one side when you sat on it they gladly got me a new one. I have always had excellent service when I have been in there and just purchased a new mattress there today. Will be where I buy all my furniture.

5
★★★★★

We moved here back in Oct and needed new living room furniture we looked everywhere and ended up at Talsma Furniture right by the house (should have stopped there first and saved the time) We didn't have alot of budget to spend but found something that we like. It was delivered and the love seat had a defect in the micro fiber and sagged to one side when you sat on it they gladly got me a new one. I have always had excellent service when I have been in there and just purchased a new mattress there today. Will be where I buy all my furniture.

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.

We have dealt with Talsma Byron Center on numerous occasions and found the staff to be cheerful and provided excellent service.
Having priced items in Kalamazoo, we found Talsma, less expensive, easy to work with and the free delivery set them above anyone else we had visited.

5
★★★★★

We have dealt with Talsma Byron Center on numerous occasions and found the staff to be cheerful and provided excellent service.
Having priced items in Kalamazoo, we found Talsma, less expensive, easy to work with and the free delivery set them above anyone else we had visited.

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.

I had a terrible experience with Talsma Furniture. They did not provide me with any customer service and were very rude. I will not shop at this store again

1
★☆☆☆☆

I had a terrible experience with Talsma Furniture. They did not provide me with any customer service and were very rude. I will not shop at this store again

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.

Talsma is a great place to buy furniture. They are a little pricy, but the staff is so helpful and they have a great selection. They set-up inside the showroom is great and organized, and they usually have everything you are looking for in stock.

3
★★★☆☆

Talsma is a great place to buy furniture. They are a little pricy, but the staff is so helpful and they have a great selection. They set-up inside the showroom is great and organized, and they usually have everything you are looking for in stock.

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1 out of 1 people found this review helpful.

.

I have bought a lot of furniture from Talsma's and would never hesitate to recommend them. This store is huge and has a lot to offer.Beautiful name brands. The staff is very helpful but if you don't want them to be they will leave you alone. Nice little bargain area in the back. Great for delivery. Prices are competitve. Big store with the small town feel. Family owned and operated.

5
★★★★★

I have bought a lot of furniture from Talsma's and would never hesitate to recommend them. This store is huge and has a lot to offer.Beautiful name brands. The staff is very helpful but if you don't want them to be they will leave you alone. Nice little bargain area in the back. Great for delivery. Prices are competitve. Big store with the small town feel. Family owned and operated.

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1 out of 1 people found this review helpful.

.

The customer service at Talsma Furniture is great without being overbearing. You can get your questions answered without feeling pressured to buy or upgrade to a better model. The furniture is high quality and arrives in a timely fashion. We bought our whole living room set from them and were very impressed with the quality.

5
★★★★★

The customer service at Talsma Furniture is great without being overbearing. You can get your questions answered without feeling pressured to buy or upgrade to a better model. The furniture is high quality and arrives in a timely fashion. We bought our whole living room set from them and were very impressed with the quality.

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1 out of 1 people found this review helpful.

.

Talmsa's Furniture is a clean nice furniture store. The employees are friendly, helpful and courteous. The style seemed to be more on the traditional side without many modern (or trendy) options which eliminates a large demographic.

3
★★★☆☆

Talmsa's Furniture is a clean nice furniture store. The employees are friendly, helpful and courteous. The style seemed to be more on the traditional side without many modern (or trendy) options which eliminates a large demographic.

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Message from Talsma Furniture INC

Talsma Furniture is a family owned and operated furniture retailer that has served West Michigan for over 60 years. Currently with 3 locations, our stores feature a complete line up of home furniture including Living Rooms, Dining rooms, Bedrooms, Home Office, Entertainment, Mattresses, Youth Bedroom and Accessories. We also provide free local delivery on qualifying purchases over $399. Each of our stores have a large furniture and mattress showroom as well as a clearance center with one-of-a-kind, over stocked, and floor model furniture items at discounted prices.



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