Snug Harbor

★★☆☆☆
  • 311 S Harbor Dr

    Grand Haven, MI 49417

    Map & Directions
  • 616-846-8400

About Snug Harbor

Categories
Hours
Mon. - Sun. 11am - 9pm

Food

Food
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2.0 3
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The area loves this restaurant but trust the employees on this one. They have had past sewage and leaking problems. And would continue to serve food as it was dripping on the prep-lines and kitchen area. The great moment was when the owner carol loftis would make servers save individual sourcream mayo packet that were not used by customers and it they were dirty she expect you to wipe them of even though they sat at tables for hours. She once pulled them out of the garbage (which was something she did often)but one of the server and her got in a fight about and the server called the health department on snug. They got in trouble. Plus they make servers pay a precentage of their credit card processing fee nightly (which end up being about $200.00 to $500.00 a year) (so remember to tip in cash). And if a server makes a mistake they force them to pay 50% of the menu price (which is illegal). The management, if thats what you call it ,is totally grumpy and old and in the way. And they do make you pay full price for a meal not deals not even if you worked morning and night shift commonly known a doube shift. Well unless you kiss some major b^tt. And it still doesn't have often.

1
★☆☆☆☆

The area loves this restaurant but trust the employees on this one. They have had past sewage and leaking problems. And would continue to serve food as it was dripping on the prep-lines and kitchen area. The great moment was when the owner carol loftis would make servers save individual sourcream mayo packet that were not used by customers and it they were dirty she expect you to wipe them of even though they sat at tables for hours. She once pulled them out of the garbage (which was something she did often)but one of the server and her got in a fight about and the server called the health department on snug. They got in trouble. Plus they make servers pay a precentage of their credit card processing fee nightly (which end up being about $200.00 to $500.00 a year) (so remember to tip in cash). And if a server makes a mistake they force them to pay 50% of the menu price (which is illegal). The management, if thats what you call it ,is totally grumpy and old and in the way. And they do make you pay full price for a meal not deals not even if you worked morning and night shift commonly known a doube shift. Well unless you kiss some major b^tt. And it still doesn't have often.

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That earlier review is from a disgruntled employee. My husband and I LOVE Snug Harbor, especially in the summer watching the boats go by, etc. The food is great, the staff is friendly and helpful, and the atmosphere is relaxing, both in the lower level with the fireplace and the outside dining area. We often bring out of town guests there.

4
★★★★☆

That earlier review is from a disgruntled employee. My husband and I LOVE Snug Harbor, especially in the summer watching the boats go by, etc. The food is great, the staff is friendly and helpful, and the atmosphere is relaxing, both in the lower level with the fireplace and the outside dining area. We often bring out of town guests there.

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I think this is the worst restaurant I have ever worked in. It is dirty, they almost got shut down for health code violations... it is disgusting. I would never eat there. They are so cheap that they don't even allow employees to have a discount.

PROS: Some of the people that work there
CONS: The owners and managers are the worst people ever

1
★☆☆☆☆

I think this is the worst restaurant I have ever worked in. It is dirty, they almost got shut down for health code violations... it is disgusting. I would never eat there. They are so cheap that they don't even allow employees to have a discount.

PROS: Some of the people that work there
CONS: The owners and managers are the worst people ever

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1 out of 2 people found this review helpful.

 

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