Spartan Toyota & Scion

★★★☆☆
  • 5575 S Pennsylvania Ave

    Lansing, MI 48911

    Map & Directions
  • 517-394-8000

About Spartan Toyota & Scion

Hours
Mon., Thu. 9am - 9pm;Tue. - Wed., Fri. 9am - 6pm;Sat. 10am - 5pm;Sun. CLOSED
2.8 5
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I recently bought a used car from them. About a month after having it, the oil was leaking out of the engine-about 5qts within a matter of 2-3 hours. I took it to a dealership near me (as I live on the west side of the state), who took the engine apart and saw that the front crank and camshaft seal was severely damaged. When I called Spartan Toyota (because the carfax reported they had fixed this issue) they were unhelpful and would not pay for what they said they had already done. The dealership that I had taken my car to had to call with pictures and basically threaten them to pay for it. Spartan Toyota finally agreed to pay for some, but not all of the bill-they only agreed to pay for fixing the cam and crankshaft seals, not any of the other parts or labor required to fix what was damaged because it was not fixed the right time the first way.

Then a couple of days ago I had a flat tire, which was no big deal. I got everything I needed out of the trunk only to realize that the tire iron was too small for the lug nuts on my car AND the spare tire only had 4 lug nut holes instead of 5, which is what is on my car. So I was stranded for hours. When I called to see why this had happened or what they could do to help me out, their response was 'If the tire iron, jack, and spare tire were not listed on the agreement you signed, then we cannot do anything to help you.' They would not even offer to exchange the incorrect spare tire for one that would fit on my car. The tires and wheels on my car are factory so either 1)They switched out the correct materials for what is in there now, or 2)They never checked to make sure the hardware with the car was correct before selling it. Considering that I drove from out of town to give this dealership my business, they have done VERY little to help me after the sale.

1
★☆☆☆☆

I recently bought a used car from them. About a month after having it, the oil was leaking out of the engine-about 5qts within a matter of 2-3 hours. I took it to a dealership near me (as I live on the west side of the state), who took the engine apart and saw that the front crank and camshaft seal was severely damaged. When I called Spartan Toyota (because the carfax reported they had fixed this issue) they were unhelpful and would not pay for what they said they had already done. The dealership that I had taken my car to had to call with pictures and basically threaten them to pay for it. Spartan Toyota finally agreed to pay for some, but not all of the bill-they only agreed to pay for fixing the cam and crankshaft seals, not any of the other parts or labor required to fix what was damaged because it was not fixed the right time the first way.

Then a couple of days ago I had a flat tire, which was no big deal. I got everything I needed out of the trunk only to realize that the tire iron was too small for the lug nuts on my car AND the spare tire only had 4 lug nut holes instead of 5, which is what is on my car. So I was stranded for hours. When I called to see why this had happened or what they could do to help me out, their response was 'If the tire iron, jack, and spare tire were not listed on the agreement you signed, then we cannot do anything to help you.' They would not even offer to exchange the incorrect spare tire for one that would fit on my car. The tires and wheels on my car are factory so either 1)They switched out the correct materials for what is in there now, or 2)They never checked to make sure the hardware with the car was correct before selling it. Considering that I drove from out of town to give this dealership my business, they have done VERY little to help me after the sale.

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I was in haggling over the price of a used FJ Cruiser. I had lent them the keys to my truck so they could evaluate it for a trade-in. When we couldn't agree on a price and I turned to leave, I discovered I didn't have that set of keys. They said they didn't have them. I did have my backup set. I kept looking for the original set. Finally, they admitted they had them. They all had a good chuckle about hiding the customers keys. At this point I realized I was back with the junior high pranksters. And I should trust these bozos? Oh I forgot. These are car salesmen!

2
★★☆☆☆

I was in haggling over the price of a used FJ Cruiser. I had lent them the keys to my truck so they could evaluate it for a trade-in. When we couldn't agree on a price and I turned to leave, I discovered I didn't have that set of keys. They said they didn't have them. I did have my backup set. I kept looking for the original set. Finally, they admitted they had them. They all had a good chuckle about hiding the customers keys. At this point I realized I was back with the junior high pranksters. And I should trust these bozos? Oh I forgot. These are car salesmen!

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After much shopping around for a car this summer, this dealership came through for us. They gave us the same price as another dealership had quoted (we'd shopped around online for the best deal we could get) and treated us with courtesy and respect. Our salesman, Lance, was the best. He even checks in on us when we go in for oil changes! (and they give customers who purchased from them a big discount for those, too)

We will definitely be going back when we purchase our next vehicle.

5
★★★★★

After much shopping around for a car this summer, this dealership came through for us. They gave us the same price as another dealership had quoted (we'd shopped around online for the best deal we could get) and treated us with courtesy and respect. Our salesman, Lance, was the best. He even checks in on us when we go in for oil changes! (and they give customers who purchased from them a big discount for those, too)

We will definitely be going back when we purchase our next vehicle.

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This is one of the best Toyota dealerships in the area. Their prices are very competitive and they also have great customer service. They offer a large selection of vehicles to choose from and the staff is knowledgeable about the product they sell. They are also open later in the evenings and on weekends to better serve their customer needs.

4
★★★★☆

This is one of the best Toyota dealerships in the area. Their prices are very competitive and they also have great customer service. They offer a large selection of vehicles to choose from and the staff is knowledgeable about the product they sell. They are also open later in the evenings and on weekends to better serve their customer needs.

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Yes, the only word I want to say to this point is they are BAD! I was looking for a used car weeks ago. I tried a bunch of dealers. But I feel I might want to go to a bigger one so that I can have more confidence of getting a good car. I went to spartan toyota as I was kind of stick to Jan cars. they had a 2001 solara. I love that car, but I said i can only afford 14,000. Actually , i was 100% sure that it was within their expected price range. But, they might think I was not serious and started making fun of me. I was very mad.

2
★★☆☆☆

Yes, the only word I want to say to this point is they are BAD! I was looking for a used car weeks ago. I tried a bunch of dealers. But I feel I might want to go to a bigger one so that I can have more confidence of getting a good car. I went to spartan toyota as I was kind of stick to Jan cars. they had a 2001 solara. I love that car, but I said i can only afford 14,000. Actually , i was 100% sure that it was within their expected price range. But, they might think I was not serious and started making fun of me. I was very mad.

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