Rosedale Eyecare

★★★★★

About Rosedale Eyecare

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4.5714 7
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My wife patronized this business and whoever this optician/owner is, he needs a lesson in how to treat people period! He quoted two different times that my wife could pick up glasses she ordered and each time he was nasty towards her and

3
★★★★★

My wife patronized this business and whoever this optician/owner is, he needs a lesson in how to treat people period! He quoted two different times that my wife could pick up glasses she ordered and each time he was nasty towards her and

.

DO NOT WASTE YOUR MONEY. ... MEDICAID OR NOT. RUDE, LAZY, IMCOMPETENT AND AFTER A MONTH I STILL DON'T HAVE GLASSES. BUT THEYSURE WE'RE QUICK TO BILL INSURANCE FOR THEM. TRIED TO SUPPORT LOCAL BLACK BUSINESS AND THIS IS WHAT I GET!

3
★★★★★

DO NOT WASTE YOUR MONEY. ... MEDICAID OR NOT. RUDE, LAZY, IMCOMPETENT AND AFTER A MONTH I STILL DON'T HAVE GLASSES. BUT THEYSURE WE'RE QUICK TO BILL INSURANCE FOR THEM. TRIED TO SUPPORT LOCAL BLACK BUSINESS AND THIS IS WHAT I GET!

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Wow I took my children and myself friday afternoon, the appointment was rushed through due to the eye doctor leaving at 5:30 untold to me when I made the appointment. Due to that I did not leave any money for the small selection of frames

3
★★★★★

Wow I took my children and myself friday afternoon, the appointment was rushed through due to the eye doctor leaving at 5:30 untold to me when I made the appointment. Due to that I did not leave any money for the small selection of frames

.

I'm a Rosedale Park resident who happens to be in need of a new pair of eyeglasses. I decided that rather than go with one of the major providers that I would shop closer to home and do my part to contribute to my neighborhood. Well,

3
★★★★★

I'm a Rosedale Park resident who happens to be in need of a new pair of eyeglasses. I decided that rather than go with one of the major providers that I would shop closer to home and do my part to contribute to my neighborhood. Well,

.

If you dont have tolerance for ugly, nasty impatient attitudes this establishment will piss you off!!! I couldnt find the little hole in the wall. When I finally got there he (I believe Derrick) said are you the one who called? I wanted

3
★★★★★

If you dont have tolerance for ugly, nasty impatient attitudes this establishment will piss you off!!! I couldnt find the little hole in the wall. When I finally got there he (I believe Derrick) said are you the one who called? I wanted

.

I HAD A VERY UNPROFESSIONAL AND UNBELIEVABLE ENCOUNTER WITH DERREK WHO INFORMED ME HE IS THE OWNER OF THIS ESTABLISHMENT, HIS ROLE APPEARED TO ME IS THE ONE WHO WRITES UP THE ORDER FOR YOUR LENS AND ASSIST YOU WITH PICKING OUT YOUR FRAMES.

I ORIGINALLY HAD A VERY PLEASANT INITIAL EYE EXAM APPOINTMENT FOR ME AND MY DAUGHTER. WE GOT THROUGH THAT AND WE PICKED OUT OUR FRAMES AND LENS WITH DERRICK. MY 13 YEAR OLD DAUGHTER PICKED OUT A TRANSITIONAL LENS AND MYSELF A TINT.
I NORMALLY USED DOC/LENSCRAFTERS AND NEVER HAD A UNPLEASANT EXPERIENCE THEY WERE ALWAYS PROFESSIONAL AND STOOD BEHIND THEIR PRODUCT, UNFORTUNATELY DUE TO MY INSURANCE CHANGE I NO LONGER COULD USE THEM SO I CHOSE ROSEDALE EYECARE.

THE DISASTER CAME AFTER I PICKED UP THE GLASSES FROM DERREK ON A SATURDAY AT THE END OF JANUARY,I DIDN'T HAVE MY DAUGHTER WITH ME SO I JUST TOOK HERS HOME. MY DAUGHTER POINTED OUT TO ME HER LENS WERE NOT GETTING DARK. I CALLED DERREK THAT FOLLOWING WEEK AND TOLD HIM LENS WERE NOT TRANSITIONAL AND HE ASKED, IS THERE SUNLIGHT? (IN MY MIND TRANSITIONAL LENS TURN DARK AS LONG AS THERE IS DAYLIGHT). WELL DUE TO THE SNOW AND RAIN I ENDED UP TAKING THE GLASSES BACK IN APRIL HE TURNED ME AWAY SAYING I WAITED 2 MONTHS AND I WOULD BASICALLY HAVE TO PAY TO HAVE THE TRANSITIONAL LENS PUT IN. I COULDN'T BELIEVE WHAT HE HAD JUST SAID CONSIDERING I HAVE 22 YEARS AS A MANAGEMENT CUSTOMER SERVICE SPECIALIST AT MY JOB!!!!!!

I CALLED VSP MY VISION PROVIDER AND THE REPRESENTATIVE COULDNT BELIEVE MY STORY. SHE INFORMED ME I HAVE 6 MONTHS FOR ANY PROBLEMS OR CONCERNS WITH MY GLASSES AND THERE IS NO 2 MONTH POLICY AND ROSEDALE EYECARE KNOWS THAT!

I GUESS WHAT REALLY BOILED MY BLOOD IS WHEN SHE PUT ME ON HOLD AND CALLED DERREK, HE TOLD HER HE HAD NO PROBLEM WITH GIVING ME TRANSITIONAL LENS THAT WAS A FALSE STATEMENT. (THE REPRESENTATIVE TOLD ME HE SAID THAT), SHE ALSO SAID DERREK SAID HE DIDN'T THINK THAT I HAD ASKED FOR A TRANSITIONAL LENS FOR MY DAUGHTER GLASSES ANOTHER FALSE STATEMENT. I ASKED THE REP TO CHECK HIS SUBMITTED BILL AND SURE ENOUGH TRANSITIONAL LENS WAS THERE. THAT SOUNDS LIKE FRAUD TO ME....YOU WERE GOING TO MAKE ME PAY FOR A SERVICE THAT I NEVER GOT ...EVEN THOUGH YOU BILLED MY INSURANCE COMPANY FOR IT AND GOT PAID$$$$?????? (SUSPICIOUS MOVE)

I MUST ADD I DROPPED THE GLASSES OFF THAT SAME DAY TO ROSEDALE EYECARE AFTER TALKING TO THE VSP REPRESENTATIVE WHO INFORMED ME TO TAKE THEM BACK TO HAVE THE LENS CORRECTED, DERREK NEVER GREETED OR SPOKE TO ME, WITH ME STANDING RIGHT THERE HE TOLD HIS CLERK TO TELL ME MY GLASSES WOULD BE BACK IN 2 WEEKS. (HOW PROFESSIONAL WAS THAT)?????

ROSEDALE EYECARE LOST MY BUSINESS AND 5 OTHER REFERRALS I HAD GIVEN HIM.

I WANT TO END THIS WITH ANYBODY CAN MAKE A MISTAKE IT'S HOW YOU CORRECT IT ESPECIALLY WHEN YOU ARE WRONG!!!!!!!

THANK YOU.

0
★☆☆☆☆

I HAD A VERY UNPROFESSIONAL AND UNBELIEVABLE ENCOUNTER WITH DERREK WHO INFORMED ME HE IS THE OWNER OF THIS ESTABLISHMENT, HIS ROLE APPEARED TO ME IS THE ONE WHO WRITES UP THE ORDER FOR YOUR LENS AND ASSIST YOU WITH PICKING OUT YOUR FRAMES.

I ORIGINALLY HAD A VERY PLEASANT INITIAL EYE EXAM APPOINTMENT FOR ME AND MY DAUGHTER. WE GOT THROUGH THAT AND WE PICKED OUT OUR FRAMES AND LENS WITH DERRICK. MY 13 YEAR OLD DAUGHTER PICKED OUT A TRANSITIONAL LENS AND MYSELF A TINT.
I NORMALLY USED DOC/LENSCRAFTERS AND NEVER HAD A UNPLEASANT EXPERIENCE THEY WERE ALWAYS PROFESSIONAL AND STOOD BEHIND THEIR PRODUCT, UNFORTUNATELY DUE TO MY INSURANCE CHANGE I NO LONGER COULD USE THEM SO I CHOSE ROSEDALE EYECARE.

THE DISASTER CAME AFTER I PICKED UP THE GLASSES FROM DERREK ON A SATURDAY AT THE END OF JANUARY,I DIDN'T HAVE MY DAUGHTER WITH ME SO I JUST TOOK HERS HOME. MY DAUGHTER POINTED OUT TO ME HER LENS WERE NOT GETTING DARK. I CALLED DERREK THAT FOLLOWING WEEK AND TOLD HIM LENS WERE NOT TRANSITIONAL AND HE ASKED, IS THERE SUNLIGHT? (IN MY MIND TRANSITIONAL LENS TURN DARK AS LONG AS THERE IS DAYLIGHT). WELL DUE TO THE SNOW AND RAIN I ENDED UP TAKING THE GLASSES BACK IN APRIL HE TURNED ME AWAY SAYING I WAITED 2 MONTHS AND I WOULD BASICALLY HAVE TO PAY TO HAVE THE TRANSITIONAL LENS PUT IN. I COULDN'T BELIEVE WHAT HE HAD JUST SAID CONSIDERING I HAVE 22 YEARS AS A MANAGEMENT CUSTOMER SERVICE SPECIALIST AT MY JOB!!!!!!

I CALLED VSP MY VISION PROVIDER AND THE REPRESENTATIVE COULDNT BELIEVE MY STORY. SHE INFORMED ME I HAVE 6 MONTHS FOR ANY PROBLEMS OR CONCERNS WITH MY GLASSES AND THERE IS NO 2 MONTH POLICY AND ROSEDALE EYECARE KNOWS THAT!

I GUESS WHAT REALLY BOILED MY BLOOD IS WHEN SHE PUT ME ON HOLD AND CALLED DERREK, HE TOLD HER HE HAD NO PROBLEM WITH GIVING ME TRANSITIONAL LENS THAT WAS A FALSE STATEMENT. (THE REPRESENTATIVE TOLD ME HE SAID THAT), SHE ALSO SAID DERREK SAID HE DIDN'T THINK THAT I HAD ASKED FOR A TRANSITIONAL LENS FOR MY DAUGHTER GLASSES ANOTHER FALSE STATEMENT. I ASKED THE REP TO CHECK HIS SUBMITTED BILL AND SURE ENOUGH TRANSITIONAL LENS WAS THERE. THAT SOUNDS LIKE FRAUD TO ME....YOU WERE GOING TO MAKE ME PAY FOR A SERVICE THAT I NEVER GOT ...EVEN THOUGH YOU BILLED MY INSURANCE COMPANY FOR IT AND GOT PAID$$$$?????? (SUSPICIOUS MOVE)

I MUST ADD I DROPPED THE GLASSES OFF THAT SAME DAY TO ROSEDALE EYECARE AFTER TALKING TO THE VSP REPRESENTATIVE WHO INFORMED ME TO TAKE THEM BACK TO HAVE THE LENS CORRECTED, DERREK NEVER GREETED OR SPOKE TO ME, WITH ME STANDING RIGHT THERE HE TOLD HIS CLERK TO TELL ME MY GLASSES WOULD BE BACK IN 2 WEEKS. (HOW PROFESSIONAL WAS THAT)?????

ROSEDALE EYECARE LOST MY BUSINESS AND 5 OTHER REFERRALS I HAD GIVEN HIM.

I WANT TO END THIS WITH ANYBODY CAN MAKE A MISTAKE IT'S HOW YOU CORRECT IT ESPECIALLY WHEN YOU ARE WRONG!!!!!!!

THANK YOU.

Pros: CLEAN ENVIRONMENT & PROMPT SERVICE

Cons: UNPROFESSIONAL BEHAVIOR ON A INCOMPLETE ORDER

.

Derrick (the person who helps you pick out your glasses) got loud and was yelling because we insisted that the glasses be fixed appropiatly. We had been up there mutiple times over a couple of months to get the glasses to where they could be worn without lenses falling out etc. When the glasses came back, they told us that there was a certain day that we could come and pick the glasses up because they were having eye exams. Having an eye exam has nothing to do with picking up a pair glasses that we had gone without for a couple of months. When we went up to Rosedale Eyecare, there were no patients in the waiting area. The doctors were sitting around talking and doing nothing. So there was no reason that we should have been told that we couldn't pick up our glasses until three days later. Rosedale Eyecare is the worst place you can possibly get your glasses from. We went to DOC and LensCrafters for many years before coming to this place. Any time we needed our glasses tightened or if the srews came out or if the lens ever came out, we never had any trouble. So if your looking for any glasses make sure you DO NOT GO TO ROSEDALE EYECARE!

0
★☆☆☆☆

Derrick (the person who helps you pick out your glasses) got loud and was yelling because we insisted that the glasses be fixed appropiatly. We had been up there mutiple times over a couple of months to get the glasses to where they could be worn without lenses falling out etc. When the glasses came back, they told us that there was a certain day that we could come and pick the glasses up because they were having eye exams. Having an eye exam has nothing to do with picking up a pair glasses that we had gone without for a couple of months. When we went up to Rosedale Eyecare, there were no patients in the waiting area. The doctors were sitting around talking and doing nothing. So there was no reason that we should have been told that we couldn't pick up our glasses until three days later. Rosedale Eyecare is the worst place you can possibly get your glasses from. We went to DOC and LensCrafters for many years before coming to this place. Any time we needed our glasses tightened or if the srews came out or if the lens ever came out, we never had any trouble. So if your looking for any glasses make sure you DO NOT GO TO ROSEDALE EYECARE!

Pros: Good selection of glasses

Cons: Rude and unprofessional staff

 

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