Fast Lane Quick Lube Oil Change Inc

★★★☆☆
  • 5881 N Canton Center Rd

    Canton, MI 48187

    Map & Directions
  • 734-451-9722

About Fast Lane Quick Lube Oil Change Inc

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Automotive

Automotive
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Horrible customer service would never take my car here. They over inflate your tires and push services on you that you don't need to make money. The owner is very rude as well the oil change place across the street is under new management and they are more professional that the folks at fast lanes. And yes 50 's lube and cruise does have TV monitors so you can watch them drain the oil.

1
★☆☆☆☆

Horrible customer service would never take my car here. They over inflate your tires and push services on you that you don't need to make money. The owner is very rude as well the oil change place across the street is under new management and they are more professional that the folks at fast lanes. And yes 50 's lube and cruise does have TV monitors so you can watch them drain the oil.

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.

Fast Lanes used to be a good place to get your basic oil change but now I feel the customer service slipping, pushy techs trying to sell me a tranny flush which they should no that my vehicle's warranty would be voided if my tranny is flushed after 50000. On top of that the owner was not that friendly when I came to visit and he knows me pretty well. I received no friendly greeting as I used too. Ok we all have bad days but you are running a business. I know customer service well just don't take it out on your customers. 32.00 is Way too much for an oil change when there is competition. Have a flat rate of 19.95 or 22.95 there is competition out there and they want customers. My old saying take care of your customers or someone else will.... I might try the Valvoline across the street seems like new management there.

PROS: TV Monitors, they do a good job in changing oil/filter,
CONS: Pricey on oil changes competition, customer service wearing thin. Pushy techs upselling products service that void warranty and your car does not need it's there cash cow.

1
★☆☆☆☆

Fast Lanes used to be a good place to get your basic oil change but now I feel the customer service slipping, pushy techs trying to sell me a tranny flush which they should no that my vehicle's warranty would be voided if my tranny is flushed after 50000. On top of that the owner was not that friendly when I came to visit and he knows me pretty well. I received no friendly greeting as I used too. Ok we all have bad days but you are running a business. I know customer service well just don't take it out on your customers. 32.00 is Way too much for an oil change when there is competition. Have a flat rate of 19.95 or 22.95 there is competition out there and they want customers. My old saying take care of your customers or someone else will.... I might try the Valvoline across the street seems like new management there.

PROS: TV Monitors, they do a good job in changing oil/filter,
CONS: Pricey on oil changes competition, customer service wearing thin. Pushy techs upselling products service that void warranty and your car does not need it's there cash cow.

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1 out of 1 people found this review helpful.

Business Response:

As the new owner of FastLane Quick Oil Change since June 1, 2010, please know that the managers and technicians have been instructed never to "hard sell" a product or service on any customer for any reason. The recommendations we make are solely based on your auto manufacturer's recommendations and not on our desire to simply try and sell you something. We provide the information, but you are always "in the driver's seat" when it comes to which, if any, services you elect to purchase. Our goal is to form long lasting relationships with our valued customers and this process truly starts with our stated intention that "We Treat Your Car Like We Would Our Own".
.

As the new owner of FastLane as of June 1, 2010, I would like to assure anyone reading these reviews that I take your comments very seriously.

My emphasis from the very beginning has been and always will be on customer care and satisfaction. My entire staff of technicians share this view. Indeed, I encourage anyone who may have had a less than very positive experience with our services and/or products to call me personally, and I will do whatever it takes to make you a satisfied customer.

Please also be assured that I have made it a point to emphasize to my staff that they are never to pressure anyone into buying anything they do not need - period. Before I took ownership of this business, nothing turned me off more than feeling pressured to buy additional services/products when going for service at a quick oil change business.

We view our job as one of informing our customers about the various maintenance needs of their vehicles and letting them make the decision as to what they wish to purchase.

I and my staff know you have options and as such greatly appreciate your business.

Thank you.

5
★★★★★

As the new owner of FastLane as of June 1, 2010, I would like to assure anyone reading these reviews that I take your comments very seriously.

My emphasis from the very beginning has been and always will be on customer care and satisfaction. My entire staff of technicians share this view. Indeed, I encourage anyone who may have had a less than very positive experience with our services and/or products to call me personally, and I will do whatever it takes to make you a satisfied customer.

Please also be assured that I have made it a point to emphasize to my staff that they are never to pressure anyone into buying anything they do not need - period. Before I took ownership of this business, nothing turned me off more than feeling pressured to buy additional services/products when going for service at a quick oil change business.

We view our job as one of informing our customers about the various maintenance needs of their vehicles and letting them make the decision as to what they wish to purchase.

I and my staff know you have options and as such greatly appreciate your business.

Thank you.

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.

I've been here before there ok, but decided to try accross the street, place called 50 's lube n cruise and they were freakin awsome, and the place is decked out with 1950's huge murals, I've never experienced a place like that before....they have tv monitors all over the place also and you can watch them working on your car from within your car...I'm dumbfounded

2
★★☆☆☆

I've been here before there ok, but decided to try accross the street, place called 50 's lube n cruise and they were freakin awsome, and the place is decked out with 1950's huge murals, I've never experienced a place like that before....they have tv monitors all over the place also and you can watch them working on your car from within your car...I'm dumbfounded

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Business Response:

If you have indeed been to FastLane before, as you state, then you must know that it is FastLane, and not the quick lube across the street from it, that has video monitors that allow you to watch your oil change as it is being performed. FastLane Quick Oil Change offers only top quality products and has nothing to hide, hence the video monitors.
.

While this quik lube is certainly not the worst out there, nor do i believe they are crooked in anyway, I do believe they are pushy. Just like anyone out there, I like to get my moneys worth, so I don't appreciate it when a salesmen tells me I NEED to change my air filter when it clearly still has some use left. On the upside, they do what their supposed to do. Change your oil. Change the filter. But way way too pushy on sales, and I probably won't go back because of that fact.

Pros: Do the minimum requirements, quality products, TV monitors.
Cons: Way too pushy and rush me. Not the most professional staff
I've ever encountered.

2
★★☆☆☆

While this quik lube is certainly not the worst out there, nor do i believe they are crooked in anyway, I do believe they are pushy. Just like anyone out there, I like to get my moneys worth, so I don't appreciate it when a salesmen tells me I NEED to change my air filter when it clearly still has some use left. On the upside, they do what their supposed to do. Change your oil. Change the filter. But way way too pushy on sales, and I probably won't go back because of that fact.

Pros: Do the minimum requirements, quality products, TV monitors.
Cons: Way too pushy and rush me. Not the most professional staff
I've ever encountered.

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Business Response:

As the new owner of FastLane Quick Oil Change since June 1, 2010, please know that the managers and technicians have been instructed never to "hard sell" a product or service on any customer for any reason. The recommendations we make are solely based on your auto manufacturer's recommendations and not on our desire to simply try and sell you something. We provide the information, but you are always "in the driver's seat" when it comes to which, if any, services you elect to purchase. Our goal is to form long lasting relationships with our valued customers and this process truly starts with our stated intention that "We Treat Your Car Like We Would Our Own".
.

Went there once, wouldn't go there again. They are reasonablly priced, but the staff isn't very customer curtious. They recomended an air filter at 6,000 miles and over inflated my tires to 50 P.S.I.!!! I drive a Honda! Also I had to go back becuase the drain plug was lose.

2
★★☆☆☆

Went there once, wouldn't go there again. They are reasonablly priced, but the staff isn't very customer curtious. They recomended an air filter at 6,000 miles and over inflated my tires to 50 P.S.I.!!! I drive a Honda! Also I had to go back becuase the drain plug was lose.

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0 out of 1 people found this review helpful.

Business Response:

Please see the responses to other reviews in these pages.
.

I have never had such a positive oil change experience before. The price is the same as the other oil changes i've been to so i decided to try them out. From the minute i drove in i was treated very politely and with much respect. The managers had true concern for the well being of my car and i never felt like i was being taken advantage of. With all the other crooked oil changes out there it is scary to go to an oil change now adays, but not fastlane. They are trustworthy and even have T.V. motitors to watch the oil get changed under your car. I was reading the other posts below and i disagree that they are pushy, they are just informative. Both owners Adam and Nick were interested in the life of my car, not making an extra buck. If you want a place that is honest and truely interested in taking care of your vehicle this is the place.

PROS: Nice, Honest & Fair
CONS:

5
★★★★★

I have never had such a positive oil change experience before. The price is the same as the other oil changes i've been to so i decided to try them out. From the minute i drove in i was treated very politely and with much respect. The managers had true concern for the well being of my car and i never felt like i was being taken advantage of. With all the other crooked oil changes out there it is scary to go to an oil change now adays, but not fastlane. They are trustworthy and even have T.V. motitors to watch the oil get changed under your car. I was reading the other posts below and i disagree that they are pushy, they are just informative. Both owners Adam and Nick were interested in the life of my car, not making an extra buck. If you want a place that is honest and truely interested in taking care of your vehicle this is the place.

PROS: Nice, Honest & Fair
CONS:

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.

Fastlane is a decent place for tune-ups if youre in a hurry, but they WILL try to sell you all kinds of nonsense like "fuel line cleanser" and stuff that is totally bogus and unnecessary so beware. If youre going for an oil change, insist that's all you want. I have never had any issues here though, and sometimes they issue coupons in the "Save" circular you get in the mail.

PROS: Fast, efficient
CONS: Pushy

3
★★★☆☆

Fastlane is a decent place for tune-ups if youre in a hurry, but they WILL try to sell you all kinds of nonsense like "fuel line cleanser" and stuff that is totally bogus and unnecessary so beware. If youre going for an oil change, insist that's all you want. I have never had any issues here though, and sometimes they issue coupons in the "Save" circular you get in the mail.

PROS: Fast, efficient
CONS: Pushy

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Business Response:

If you are reading these reviews then you need to know that FastLane has never sold "nonsense like 'fuel line cleanser'" as this individual states. If you are going to review a business, that's fine. All we ask for is fairness. As the owner of FastLane, I can assure you that we never, ever, under any circumstances, try to sell "totally bogus and unnecessary" products or services. Al our recommendations are based on your car manufacturer's recommendations. This information is highly accurate and comes to us via a subscription service. As I've stated before in these pages, we provide the information, but you are always "in the driver's seat" when it comes to which, if any, services you elect to purchase.
.

this is the best place for a great and fast oil change everyone who works there is very frindly and smart they will honer others coupons they dont try to sell you things you dont need and oil change for my jeep is only 19$ out the door every time

PROS: the fastes and best in canton
CONS:

5
★★★★★

this is the best place for a great and fast oil change everyone who works there is very frindly and smart they will honer others coupons they dont try to sell you things you dont need and oil change for my jeep is only 19$ out the door every time

PROS: the fastes and best in canton
CONS:

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Message from Fast Lane Quick Lube Oil Change Inc

As the new owner as of June 1, 2010, I would like to assure anyone reading this that my emphasis has been, and always will be, on customer service. These are not just words to me as I take this commitment very seriously.



For example, we feature Valvoline motor oil, arguable one of the best and highest quality oils on the market today. In addition, my managers and technicians have been instructed to never try to "hard sell" a product or service on any customer for any reason. The recommendations we make are solely based on your auto manufacturer's recommendations and not on our desire to simply try and sell you something. We provide the information, but you are always "in the driver's seat" when it comes to which, if any, services you elect to purchase.



Our goal is to form long lasting relationships with our valued customers and this process truly starts with our stated intention that "We Treat Your Car Like We Would Our Own".

More about Fast Lane Quick Lube Oil Change Inc

In addition to oil changes, FastLane Quick Oil Change offers a wide variety of vehicle maintenance services: Transmission, coolant/antifreeze, power steering, and differential services. We can perform A/C evacuation and recharge, as well as an all season heater and A/C odor eliminator service. We also offer new automobile batteries (free testing as indicated), as well as engine and cabin air filters. Lastly, we also sell, repair, install and rotate tires at very competitive prices.

 

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