Suburban Electronics Inc

★★☆☆☆
  • 21916 Van Born Rd

    Dearborn Heights, MI 48125

    Map & Directions
  • 313-724-0333

About Suburban Electronics Inc

Categories
  • Consumer Electronics Stores

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I paid $40 on December 28, 2009 for them to pick up my under-counter tv/dvd for repairs. The owner himself, Ronnie, is all show and absolutely no go. He said how he personally would get right on it and I would probably have it back in a week.

It is now February, 2010 and not only do I not have it back I am now being told the parts are no longer available and Ronnie can't get me a replacement for under $250.

He does not return phone calls and has his employees cover for him. He is rarely in the shop but is real smooth with the words. He must think all customers have no idea what he is up to.

I have already found a unit better than what I had for well under the $250 that he said it would cost and I plan on having them install it since I paid $40 for nothing.

I think that some of us should get together and take him to court.

0
★☆☆☆☆

I paid $40 on December 28, 2009 for them to pick up my under-counter tv/dvd for repairs. The owner himself, Ronnie, is all show and absolutely no go. He said how he personally would get right on it and I would probably have it back in a week.

It is now February, 2010 and not only do I not have it back I am now being told the parts are no longer available and Ronnie can't get me a replacement for under $250.

He does not return phone calls and has his employees cover for him. He is rarely in the shop but is real smooth with the words. He must think all customers have no idea what he is up to.

I have already found a unit better than what I had for well under the $250 that he said it would cost and I plan on having them install it since I paid $40 for nothing.

I think that some of us should get together and take him to court.

Pros: ABSOLUTELY NONE

Cons: Unprofessional, lie, no business ethics

.

i took my set to these guys and they told me 20 bucks to look at it and they would get back with me in one week! so two and a half weeks go by and i called to check the status of theire progress, the guy that answered the phone gave me some song and dance about having to get something from the manufaccturer of the set not true the set was there for a new screen and it sat for another two weeks so i go there to find out whats goin on another song and dance story regardless i have my set not even looked at and thesew guys are 20 dollars richer and when you ask for the owners nuber they wont give it to you they refused!!!!

0
★☆☆☆☆

i took my set to these guys and they told me 20 bucks to look at it and they would get back with me in one week! so two and a half weeks go by and i called to check the status of theire progress, the guy that answered the phone gave me some song and dance about having to get something from the manufaccturer of the set not true the set was there for a new screen and it sat for another two weeks so i go there to find out whats goin on another song and dance story regardless i have my set not even looked at and thesew guys are 20 dollars richer and when you ask for the owners nuber they wont give it to you they refused!!!!

Pros: horrible service

Cons: give us 20 bucks to look at your set and it will sit along i

.

FROM THE MOMENT THEY ANSWERED THE PHONE I RECEIVED THE UTMOST IN PROFFESIONALISM, THEY ANSWERED ALL MY QUESTIONS WITH TRUTH AND INTEGRITY, AS IF IT WERE THERE OWN PERSONAL PIECE OF EQUIPMENT..
I HAD A 60' SAMSUNG PLASMA TV THAT HAD A VERY INTERMMITENT PROBLEM.
I CALLED SUBURBAN ELECTRONICS AND THEY SET UP A SERVICE CALL.THEY ARRIVED IN A VERY LARGE BOX TRUCK AND TOOK MY TV IN FOR THE DIAGNOSIS.
THE SERVICE CALL FEE WAS APPLIED DIRECTLY TO THE COST OF THE REPAIR.
THE PRICE I FELT WAS VERY VERY REASONABLE.
AS I CALLED VAN BORN TV AND GLENS FOR THAT TYPE OF REPAIR AND THERE RATES WERE OUT OF THIS WORLD EXPENSIVE..ALMOST COSTING ME AS MUCH AS THE SET COST ME NEW..SUBURBAN ELECTRONICS HAD MY TV FIXED AND DELIVERED BACK TO ME WITHIN 3 DAYS..
TO THIS DAY MY TV IS UP AND RUNNING LIKE A FINE WATCH NO ISSUES AT ALL.
I WOULD RECCOMEND USING THESE GUYS..THEY ARE A GREAT BUNCH OF PEOPLE.
BRING COFFEE AND WATCH THEM FIX YOUR SET IF YOU WOULD LIKE..THEY HAVE AN OPEN BENCH POLICY.
THEY DONT HAVE A BUNCH OF BROKEN TVS LAYING AROUND. THAT WOULD INDICATE THAT THESE GUYS KNOW WHAT THEY'RE DOING.

2
★★★★★

FROM THE MOMENT THEY ANSWERED THE PHONE I RECEIVED THE UTMOST IN PROFFESIONALISM, THEY ANSWERED ALL MY QUESTIONS WITH TRUTH AND INTEGRITY, AS IF IT WERE THERE OWN PERSONAL PIECE OF EQUIPMENT..
I HAD A 60' SAMSUNG PLASMA TV THAT HAD A VERY INTERMMITENT PROBLEM.
I CALLED SUBURBAN ELECTRONICS AND THEY SET UP A SERVICE CALL.THEY ARRIVED IN A VERY LARGE BOX TRUCK AND TOOK MY TV IN FOR THE DIAGNOSIS.
THE SERVICE CALL FEE WAS APPLIED DIRECTLY TO THE COST OF THE REPAIR.
THE PRICE I FELT WAS VERY VERY REASONABLE.
AS I CALLED VAN BORN TV AND GLENS FOR THAT TYPE OF REPAIR AND THERE RATES WERE OUT OF THIS WORLD EXPENSIVE..ALMOST COSTING ME AS MUCH AS THE SET COST ME NEW..SUBURBAN ELECTRONICS HAD MY TV FIXED AND DELIVERED BACK TO ME WITHIN 3 DAYS..
TO THIS DAY MY TV IS UP AND RUNNING LIKE A FINE WATCH NO ISSUES AT ALL.
I WOULD RECCOMEND USING THESE GUYS..THEY ARE A GREAT BUNCH OF PEOPLE.
BRING COFFEE AND WATCH THEM FIX YOUR SET IF YOU WOULD LIKE..THEY HAVE AN OPEN BENCH POLICY.
THEY DONT HAVE A BUNCH OF BROKEN TVS LAYING AROUND. THAT WOULD INDICATE THAT THESE GUYS KNOW WHAT THEY'RE DOING.

Pros: the fastest most reliable electronics shop in michigan

Cons: None At All..!!

 

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