Manhattan Market Place Shelby Incorporated

★★★★☆

About Manhattan Market Place Shelby Incorporated

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  • Gourmet Foods

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8170 23 Mile Rd Shelby Twp, MI

3.6666667 3
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We have shopped at Manhattan Market Place since they opened. Two times in the past three months we have gotten spoiled food and have been very unhappy with their strict, no common sense allowed, return policy. I understand the need for a policy that requires a receipt. . Our latest one, sausage bought 3 days ago, when opening today, it was obviously spoiled. I checked the date and it expired 1 month ago! When we purchased it, we had no intention of returning the sausage and paid cash, so we did not keep the receipt. I called. explained my dilemma, and was told to bring it back. When I went in the store with the sausage, I was told that I could not get a refund because I had no receipt. UNBELIEVABLE! This is the store??s fault!! I was able to get my money back after they informed me the only reason I was getting a refund was because they were ??out? of the sausage I bought. I was also informed that Meijer??s and other stores have the same policy. That comment really made me angry. What they seem not to get is when the product is spoiled or defective, due to the store??s negligence, that is not the customer's fault and a refund should be cheerfully given without question. The sad thing is, this is the 2nd time in 3 months this has happened to us. Last time, it was a deli product. But, we did decide to continue shopping there because my husband really likes the store. Between my husband and me, we have shopped there about once per week since it opened. No more. Not only that, with the lack of common sense used and the silly Meiers comment, I will be telling all my friends and neighbors why they should go to Ninos, Randazzos and Vince and Joes. So many choices. I guess Manhattan will see me again when they are having their going out of business sale and have all their canned goods off. Rest assured, even then I??ll be paying special attention to expiration dates. When this store does go out of business, it won't be because of a weak MI economy, it's the service, just terrible customer service without a ounce of common sense.

1
★☆☆☆☆

We have shopped at Manhattan Market Place since they opened. Two times in the past three months we have gotten spoiled food and have been very unhappy with their strict, no common sense allowed, return policy. I understand the need for a policy that requires a receipt. . Our latest one, sausage bought 3 days ago, when opening today, it was obviously spoiled. I checked the date and it expired 1 month ago! When we purchased it, we had no intention of returning the sausage and paid cash, so we did not keep the receipt. I called. explained my dilemma, and was told to bring it back. When I went in the store with the sausage, I was told that I could not get a refund because I had no receipt. UNBELIEVABLE! This is the store??s fault!! I was able to get my money back after they informed me the only reason I was getting a refund was because they were ??out? of the sausage I bought. I was also informed that Meijer??s and other stores have the same policy. That comment really made me angry. What they seem not to get is when the product is spoiled or defective, due to the store??s negligence, that is not the customer's fault and a refund should be cheerfully given without question. The sad thing is, this is the 2nd time in 3 months this has happened to us. Last time, it was a deli product. But, we did decide to continue shopping there because my husband really likes the store. Between my husband and me, we have shopped there about once per week since it opened. No more. Not only that, with the lack of common sense used and the silly Meiers comment, I will be telling all my friends and neighbors why they should go to Ninos, Randazzos and Vince and Joes. So many choices. I guess Manhattan will see me again when they are having their going out of business sale and have all their canned goods off. Rest assured, even then I??ll be paying special attention to expiration dates. When this store does go out of business, it won't be because of a weak MI economy, it's the service, just terrible customer service without a ounce of common sense.

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I am a regular customer at this location and am very happy with the quality of food and level of service received here. The meat selection is great as well as the deli. The employees will go out of the way to help you. They have very fresh veggies and reasonable prices for this type of store.

5
★★★★★

I am a regular customer at this location and am very happy with the quality of food and level of service received here. The meat selection is great as well as the deli. The employees will go out of the way to help you. They have very fresh veggies and reasonable prices for this type of store.

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I am a frequent shopper at Manhattan Marketplace.. we get all of our meat from here, they have a huge selection and the prices are very reasonable too.. we always have great service when we go here, the counter help is always friendly and ready to help.. their meat is always very fresh and good.. we purchase a lot of meat and haven't had any problems.. the store also has a large deli counter, fruits & veggies and some other standard grocery store items, there are a few locations, we tend to stick to this one though, I do believe they are all ran with the same attitude though, which is a good one!

5
★★★★★

I am a frequent shopper at Manhattan Marketplace.. we get all of our meat from here, they have a huge selection and the prices are very reasonable too.. we always have great service when we go here, the counter help is always friendly and ready to help.. their meat is always very fresh and good.. we purchase a lot of meat and haven't had any problems.. the store also has a large deli counter, fruits & veggies and some other standard grocery store items, there are a few locations, we tend to stick to this one though, I do believe they are all ran with the same attitude though, which is a good one!

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