Naked Furniture

★★★☆☆
  • 28096 Woodward Ave

    Royal Oak, MI 48067

    Map & Directions
  • 248-548-1540

About Naked Furniture

Hours
Mon, Thu, 10am - 8pm; Tue, Wed, Fri, Sat, 10am - 6pm; Sun, noon - 5pm

Home & Garden

Home & Garden
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Worst customer service ever! Bought a custom TV cabinet from Naked Furniture. Had one request that I made very clear. No veneering! Since I do not know how to build Furniture my salesman helped me build my unit and they stained it. Even though I requested that I did not want veneering that is what I got. On top of it the stain job was blotchy and uneven and one shade lighter than I picked out. No holes in the back for your TV and stereo cords. The doors and knobs where uneven. And the doors would not open enough so you could see the TV from the whole room only if you where sitting right in front of it. Took the 3 of the veneered shelves back to the store because there were chips of veneer missing, overlapping veneer and wood missing under the veneer which would make the shelves unstable. At first I spoke to William the manager and he agreed to fix everything and said there stainer would call us. 4 weeks went by but know one ever called. Finally he called as said he would just look at the unit not fix it. I called William and I was told that I would only get the shelves fixed and that the shelves where not that bad. I was told that he owed me nothing because I signed for the unit when it was delivered. I asked for the owners name and number but he refused to give it to me saying that if I didn't like it I could take him to court?! Not sure what spurred that but I can only imagine that there are more unhappy customers out there and he has done this before. I finally after two months got the shelves full of dark mineral stains. I had to call them every week to see when the shelves would be ready. They simply will not call you. They refused to fix anything else. This company does not know how to treat there customers. And they will not stand behind there work. This is the worst treatment I have ever had from a company. And it's a Michigan company with American made products which is so sad. You get better product and service at Crate & Barrel, Ethan Allen or the Amish. Save yourself a lot of time and hassle and avoid this store!

1
★☆☆☆☆

Worst customer service ever! Bought a custom TV cabinet from Naked Furniture. Had one request that I made very clear. No veneering! Since I do not know how to build Furniture my salesman helped me build my unit and they stained it. Even though I requested that I did not want veneering that is what I got. On top of it the stain job was blotchy and uneven and one shade lighter than I picked out. No holes in the back for your TV and stereo cords. The doors and knobs where uneven. And the doors would not open enough so you could see the TV from the whole room only if you where sitting right in front of it. Took the 3 of the veneered shelves back to the store because there were chips of veneer missing, overlapping veneer and wood missing under the veneer which would make the shelves unstable. At first I spoke to William the manager and he agreed to fix everything and said there stainer would call us. 4 weeks went by but know one ever called. Finally he called as said he would just look at the unit not fix it. I called William and I was told that I would only get the shelves fixed and that the shelves where not that bad. I was told that he owed me nothing because I signed for the unit when it was delivered. I asked for the owners name and number but he refused to give it to me saying that if I didn't like it I could take him to court?! Not sure what spurred that but I can only imagine that there are more unhappy customers out there and he has done this before. I finally after two months got the shelves full of dark mineral stains. I had to call them every week to see when the shelves would be ready. They simply will not call you. They refused to fix anything else. This company does not know how to treat there customers. And they will not stand behind there work. This is the worst treatment I have ever had from a company. And it's a Michigan company with American made products which is so sad. You get better product and service at Crate & Barrel, Ethan Allen or the Amish. Save yourself a lot of time and hassle and avoid this store!

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They have nice items in the store but I had a custom cabinet made and have not been happy with it. The salesmans was not completely honest with me about what it would be made out of and the quality and staining job were very poor. After weeks went by and many calls placed I never got any of the problems resolved. They just keep brushing me off. They say that their customers are very important to them. They are until they get your money. After that they could care less. I must have come into this store at least half a dozen times and not once was there a customer in there. There is a reason this store is always empty. Poor business practices..

1
★★☆☆☆

They have nice items in the store but I had a custom cabinet made and have not been happy with it. The salesmans was not completely honest with me about what it would be made out of and the quality and staining job were very poor. After weeks went by and many calls placed I never got any of the problems resolved. They just keep brushing me off. They say that their customers are very important to them. They are until they get your money. After that they could care less. I must have come into this store at least half a dozen times and not once was there a customer in there. There is a reason this store is always empty. Poor business practices..

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After searching for weeks, I finally found it. A double pedestol captains bed with 6 drawers on each side. Pottery Barn carried it but they wouldn't tell me what its made out of and were gonna charge me a whopping 2 grand. If you can't find it, go over to 11.5 and woodward. they are very helpful and patient. And, if you find it elsewhere at a lower price, They'll match it!!

1
★★★☆☆

After searching for weeks, I finally found it. A double pedestol captains bed with 6 drawers on each side. Pottery Barn carried it but they wouldn't tell me what its made out of and were gonna charge me a whopping 2 grand. If you can't find it, go over to 11.5 and woodward. they are very helpful and patient. And, if you find it elsewhere at a lower price, They'll match it!!

Pros: options

Cons: shorter hours on sundays

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Great salespeople! answered all my questions. We were skeptical to go with naked furniture but they showed us how easy it is to get it finished. first I started with a small end table and now i'm waiting to paint a corner armoire we ordered in blue. It's now becoming a fun hobby.

4
★★★★☆

Great salespeople! answered all my questions. We were skeptical to go with naked furniture but they showed us how easy it is to get it finished. first I started with a small end table and now i'm waiting to paint a corner armoire we ordered in blue. It's now becoming a fun hobby.

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Wood is higher in price, but it gives durablility and longevity to the furniture. I take into consideration the chances of a chair with a broken leg or a bench with a cracked seat and everything else that comes with this cheaply built cardboard stuff out on the market today. I went in the store and the gentleman walked me through the process. Its starts off unfinished, hence the name, and you begin by picking the dimensions and then sizing it up to a color. You can choose a paint or a stain. We worked on a 8 foot wide entertainment system with wrap around moldings for around $3500 finished.

1
★★★☆☆

Wood is higher in price, but it gives durablility and longevity to the furniture. I take into consideration the chances of a chair with a broken leg or a bench with a cracked seat and everything else that comes with this cheaply built cardboard stuff out on the market today. I went in the store and the gentleman walked me through the process. Its starts off unfinished, hence the name, and you begin by picking the dimensions and then sizing it up to a color. You can choose a paint or a stain. We worked on a 8 foot wide entertainment system with wrap around moldings for around $3500 finished.

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It's hard to justify the prices they are charging at this point, not worth it in my opinion. I will keep checking out the competition.

0
★☆☆☆☆

It's hard to justify the prices they are charging at this point, not worth it in my opinion. I will keep checking out the competition.

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I went there for my after thanksgiving shopping and found that they have significantly reduced prices for alot of their bedroom furniture. I purchased a bedroom set complete with an 8 drawer dresser, 3 drawer nightstand, twin size bed, and storage chest unfinished for $1100. my hubby and I are going to spend the weekend finishing, so excited!! we'll be back ;-)

2
★★★★☆

I went there for my after thanksgiving shopping and found that they have significantly reduced prices for alot of their bedroom furniture. I purchased a bedroom set complete with an 8 drawer dresser, 3 drawer nightstand, twin size bed, and storage chest unfinished for $1100. my hubby and I are going to spend the weekend finishing, so excited!! we'll be back ;-)

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Several reviews below have shill written all over them. I would not trust an establishment that has to write its own reviews.

0
★☆☆☆☆

Several reviews below have shill written all over them. I would not trust an establishment that has to write its own reviews.

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I have bought furniture here in the past and find the quality to be pretty good. My only issue was the pricing which I have found to be out of step.

1
★★☆☆☆

I have bought furniture here in the past and find the quality to be pretty good. My only issue was the pricing which I have found to be out of step.

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What a store! They had everything I was looking for. Adirondack chairs, create a chair with upholstered seats and create a table with leg options or butterfly extension leaves, english dovetail drawer glides for their dressers and lingerie chests, any style/size bookcases, t.v stands, knotty pine pantry/cabinets, china buffet/hutches, and the list goes on!! Nowadays, furniture companies try everyway to cut costs by using junk laminates, particle board, and thin slices of veneers. If you go to a place like Art Van, for example, they have a seperate department to handle customer complaints and issues with quality and craftsmanship. This furniture store keeps the tradition alive with real wood products. If you shop for furniture, then this place will be worth the trip.

2
★★★★★

What a store! They had everything I was looking for. Adirondack chairs, create a chair with upholstered seats and create a table with leg options or butterfly extension leaves, english dovetail drawer glides for their dressers and lingerie chests, any style/size bookcases, t.v stands, knotty pine pantry/cabinets, china buffet/hutches, and the list goes on!! Nowadays, furniture companies try everyway to cut costs by using junk laminates, particle board, and thin slices of veneers. If you go to a place like Art Van, for example, they have a seperate department to handle customer complaints and issues with quality and craftsmanship. This furniture store keeps the tradition alive with real wood products. If you shop for furniture, then this place will be worth the trip.

Pros: selection/variety/ great customer service

Cons: far drive

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The retailer has been around for over 20 years. They actually have some sensible salespeople contrary to what others believe. It is the ONLY place around that you will find unfinished furniture. One of the salesmen sold me a Heritage Oak entertainment center for our master bedroom. He picked out the right style to match our dresser and nightstand. Also, the drawer samples we brought in had perfectly matched the stains that were offered. I would definitely comeback for my dining room and babies nursery for the new one thats on its way!!!

2
★★★★☆

The retailer has been around for over 20 years. They actually have some sensible salespeople contrary to what others believe. It is the ONLY place around that you will find unfinished furniture. One of the salesmen sold me a Heritage Oak entertainment center for our master bedroom. He picked out the right style to match our dresser and nightstand. Also, the drawer samples we brought in had perfectly matched the stains that were offered. I would definitely comeback for my dining room and babies nursery for the new one thats on its way!!!

Pros: custom match, craftsmenship, you get what your looking for

Cons: pay higher for real wood

.

I'm not sure what makes this store worse: the overpriced goods or the absolutely moronic salespeople that are employed there. In all seriousness, it took me at least 20 minutes to get their attention - you would think that in a down economy that they would be falling over themselves to approach customers that came to the store to make a purchase. To the contrary, the young punk behind the counter kept talking to his girlfriend and he asked me to wait until the other salesperson came back from a smoke break. Once he returned, it was clear that he had no interest in my business. I will not return.

0
★☆☆☆☆

I'm not sure what makes this store worse: the overpriced goods or the absolutely moronic salespeople that are employed there. In all seriousness, it took me at least 20 minutes to get their attention - you would think that in a down economy that they would be falling over themselves to approach customers that came to the store to make a purchase. To the contrary, the young punk behind the counter kept talking to his girlfriend and he asked me to wait until the other salesperson came back from a smoke break. Once he returned, it was clear that he had no interest in my business. I will not return.

Pros: Local

Cons: Expensive, Inattentive

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Nakedfurntiure sells high quality, American made, all wood -- Oak/Maple office/dining/ bedroom/entertainment/ occasional furniture. When you find what you're looking for, you then get to choose the style and color -- there are 16 styles & 70 colors to pick from. A custom finishing option is also available to match door cabinents/flooring/walls etc. We purchased a wall unit which awhile to get, but was well worth the wait. They used a satin polyacrilic water base for the top coat which kept the sheen strong and durable. I would recommend shopping here for anyone who has a passion for real wood furniture that lasts a lifetime

1
★★★☆☆

Nakedfurntiure sells high quality, American made, all wood -- Oak/Maple office/dining/ bedroom/entertainment/ occasional furniture. When you find what you're looking for, you then get to choose the style and color -- there are 16 styles & 70 colors to pick from. A custom finishing option is also available to match door cabinents/flooring/walls etc. We purchased a wall unit which awhile to get, but was well worth the wait. They used a satin polyacrilic water base for the top coat which kept the sheen strong and durable. I would recommend shopping here for anyone who has a passion for real wood furniture that lasts a lifetime

Pros: real wood

Cons: long wait

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Worst customer service and workmanship. I waited over two months for one nightstand. Several calls resulted in a new excuse every time. When it was finally delivered, it was brought by a kid in a beat-up old car, not by a furniture truck. Stain job is terrible, drawers don't fit correctly. I would NEVER do business with them again. Avoid this store.

0
★☆☆☆☆

Worst customer service and workmanship. I waited over two months for one nightstand. Several calls resulted in a new excuse every time. When it was finally delivered, it was brought by a kid in a beat-up old car, not by a furniture truck. Stain job is terrible, drawers don't fit correctly. I would NEVER do business with them again. Avoid this store.

Cons: Poor workmanship, terrible customer service

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Naked furniture has all of your furniture needs at prices you will not believe- but as I found- their is one catch.. When they say naked, they mean it.. Not fully sanded, no stain nothing.. You will have some work ahead of you if you purchase somthing there. I love all the furniture, but it is a lot of work in the end.

4
★★★★☆

Naked furniture has all of your furniture needs at prices you will not believe- but as I found- their is one catch.. When they say naked, they mean it.. Not fully sanded, no stain nothing.. You will have some work ahead of you if you purchase somthing there. I love all the furniture, but it is a lot of work in the end.

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