American Plumbing Service

★☆☆☆☆

About American Plumbing Service

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  • Plumbers

Home Construction & Remodeling

Home Construction & Remodeling
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I was assigned this company by my home warrantee company and it was a horrible experience. We had to call them to sechedule the appointment (Friday) as they did not contact us initally like they were susposed to. Then on the first day (monday) and said that they'd have to get the service approved that day and then they would order the parts and be back on Wed. Then we heard nothing. On Wed my husband finally called them and they told him that they'd yet to contact the warantee company. They then called and talked to me later in the day and said that it was approved and they'd be calling for an appointment the next day. So, they called on Thursday with an appointment window the next day. We had plans for Friday and they were completly unable to accomidate our request to come before noon and wouldn't let us sechedule our time for Monday until Sunday night. They called Sunday night with a time and were very rude in how they spoke to me on the phone about when my appointment would be. When the repairman came to my house on Monday he said that the claim had been denied because my husband had called their company to complain about how slow they were but that he would fix the problem anyway. Our problem was finally fixed a week and a half after our inital call to the warentee company.

1
★☆☆☆☆

I was assigned this company by my home warrantee company and it was a horrible experience. We had to call them to sechedule the appointment (Friday) as they did not contact us initally like they were susposed to. Then on the first day (monday) and said that they'd have to get the service approved that day and then they would order the parts and be back on Wed. Then we heard nothing. On Wed my husband finally called them and they told him that they'd yet to contact the warantee company. They then called and talked to me later in the day and said that it was approved and they'd be calling for an appointment the next day. So, they called on Thursday with an appointment window the next day. We had plans for Friday and they were completly unable to accomidate our request to come before noon and wouldn't let us sechedule our time for Monday until Sunday night. They called Sunday night with a time and were very rude in how they spoke to me on the phone about when my appointment would be. When the repairman came to my house on Monday he said that the claim had been denied because my husband had called their company to complain about how slow they were but that he would fix the problem anyway. Our problem was finally fixed a week and a half after our inital call to the warentee company.

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I didn't use this company services because of our home warranty and I wish I hadn't. They had to order the part and canceled for one customer. I had to take time off of work and the reasons they canceled were not professional (i.e. they sent the truck out for the day and forgot to send the part). When they finally did fix it, they replaced the pipe in my faucet with black iron, which should only be used for gas because it will rust VERY quickly and did and within a few days to a week, I had orange water. I am glad this company is far away from me and I would pay any plumber before using this company again!

2
★★☆☆☆

I didn't use this company services because of our home warranty and I wish I hadn't. They had to order the part and canceled for one customer. I had to take time off of work and the reasons they canceled were not professional (i.e. they sent the truck out for the day and forgot to send the part). When they finally did fix it, they replaced the pipe in my faucet with black iron, which should only be used for gas because it will rust VERY quickly and did and within a few days to a week, I had orange water. I am glad this company is far away from me and I would pay any plumber before using this company again!

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I had to use the company because of our home warranty and I wish I hadn't. We needed our shower faucet fixed. They had to order the part and canceled on me 3 times, 2 of the times I had to take time off of work and the reasons they canceled were not professional (i.e. they sent the truck out for the day and forgot to send the part). When they finally did fix it, they replaced the pipe in my faucet with black iron, which should only be used for gas because it will rust VERY quickly and did and within a few days to a week, I had orange water. I am glad this company is far away from me and I would pay any plumber before using this company again!

1
★☆☆☆☆

I had to use the company because of our home warranty and I wish I hadn't. We needed our shower faucet fixed. They had to order the part and canceled on me 3 times, 2 of the times I had to take time off of work and the reasons they canceled were not professional (i.e. they sent the truck out for the day and forgot to send the part). When they finally did fix it, they replaced the pipe in my faucet with black iron, which should only be used for gas because it will rust VERY quickly and did and within a few days to a week, I had orange water. I am glad this company is far away from me and I would pay any plumber before using this company again!

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