Root Canal Specialty Associates

★★★☆☆
  • 31620 Schoolcraft Rd

    Livonia, MI 48150

    Map & Directions
  • 734-261-7800

About Root Canal Specialty Associates

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Hours
Mon 8:30am-7pm, Tue-Wed 8:30am-5pm, Fri 8:30am-5pm, Thu 7am-5pm, Sat 8:30am-12pm
2.5 4
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I had a horrible infection in my tooth. I had stage one of a two part root canal done here at this practice. My own denist did not direct refer me, I choose this location due to location, ease of travel, and a referral from a peer. The tooth they worked on was very sensitive, due to infection. I had to receive multiple injections just to have the initial work started. During the entire procedure, one assistant talked into a dictaphone, charting the course of treatment, this was un nerving, as well as distracting. I think the charting could be completed after the procedure, or at the mimiman, they could be more professional. The office staff is horrible; cold, rude, keep you on hold for extensive periods, and they are not caring what so ever. My tooth is reinfected, because they wanted to schedule part 2 of the RC, and I was ill, they abruptley discharged me from their care, leaving me in acute pain, and running the risk of severe complications due to infection. I would never recommend this practice and will report them to the board of ethics.

2
★★☆☆☆

I had a horrible infection in my tooth. I had stage one of a two part root canal done here at this practice. My own denist did not direct refer me, I choose this location due to location, ease of travel, and a referral from a peer. The tooth they worked on was very sensitive, due to infection. I had to receive multiple injections just to have the initial work started. During the entire procedure, one assistant talked into a dictaphone, charting the course of treatment, this was un nerving, as well as distracting. I think the charting could be completed after the procedure, or at the mimiman, they could be more professional. The office staff is horrible; cold, rude, keep you on hold for extensive periods, and they are not caring what so ever. My tooth is reinfected, because they wanted to schedule part 2 of the RC, and I was ill, they abruptley discharged me from their care, leaving me in acute pain, and running the risk of severe complications due to infection. I would never recommend this practice and will report them to the board of ethics.

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I did not get the dentist I was supposed to get when I made the appointment. My regular dentist referred me here for a root canal. It was supposed to be pain free (which they advertise on the phone when you are put on hold). It was not. I kept telling her I could feel the pain but that didn't stop her. I asked ??where??s the nitrous? and she said ??oh you want nitrous, that will cost you extra". I said ??yes, get it?. They also kept turning the nitrous either down or off (even though I was told I had to pay for it if I wanted it). The experience reminded me of dental work done when I was in military school in the 1950s. I paid over a thousand dollars for someone to hurt me. She also chipped the tooth next to the tooth she worked on. My mouth still hurts from the rubber wedge and clamps that were used. This whole experience was extremely unprofessional. The first complaint I made no one called me back. The second call was made and the office manager returned my call a few days later. She was very condescending to me and stated ??I got what I paid for.? I attempted to speak with one of the owners and was told that he would not take my call and that he is too busy to deal with this. I gave this one star for unsatisfactory but I don't believe they should get any stars because the person doing the work did not seem to know what she was doing or care that she was hurting me or she knew she was hurting me and was trying to keep her schedule on time.

1
★☆☆☆☆

I did not get the dentist I was supposed to get when I made the appointment. My regular dentist referred me here for a root canal. It was supposed to be pain free (which they advertise on the phone when you are put on hold). It was not. I kept telling her I could feel the pain but that didn't stop her. I asked ??where??s the nitrous? and she said ??oh you want nitrous, that will cost you extra". I said ??yes, get it?. They also kept turning the nitrous either down or off (even though I was told I had to pay for it if I wanted it). The experience reminded me of dental work done when I was in military school in the 1950s. I paid over a thousand dollars for someone to hurt me. She also chipped the tooth next to the tooth she worked on. My mouth still hurts from the rubber wedge and clamps that were used. This whole experience was extremely unprofessional. The first complaint I made no one called me back. The second call was made and the office manager returned my call a few days later. She was very condescending to me and stated ??I got what I paid for.? I attempted to speak with one of the owners and was told that he would not take my call and that he is too busy to deal with this. I gave this one star for unsatisfactory but I don't believe they should get any stars because the person doing the work did not seem to know what she was doing or care that she was hurting me or she knew she was hurting me and was trying to keep her schedule on time.

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1 out of 1 people found this review helpful.

.

I was in a great deal of pain and this office agreed to see me late on a Friday evening. They got me in quickly and did a root canal on the spot. The staff and doctors were just great. That office is so professional and friendly I would recommend that anybody who needs a root canal go there.

5
★★★★★

I was in a great deal of pain and this office agreed to see me late on a Friday evening. They got me in quickly and did a root canal on the spot. The staff and doctors were just great. That office is so professional and friendly I would recommend that anybody who needs a root canal go there.

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I went to this place to get a root canal that had got infected re worked to get the infection out and then to get the tooth replaced but not ever 8 years later I was told that the tooth was infected again. I wonder if they go it cleared up in the first place.

2
★★☆☆☆

I went to this place to get a root canal that had got infected re worked to get the infection out and then to get the tooth replaced but not ever 8 years later I was told that the tooth was infected again. I wonder if they go it cleared up in the first place.

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1 out of 1 people found this review helpful.

 

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