Glen's TV Sales & Service Inc

★★★★★
  • 3925 S Telegraph Rd

    Dearborn Heights, MI 48125

    Map & Directions
  • 313-561-4442

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I have a vintage Pioneer receiver and some old vintage stereo components which have a lot of sentimental value to me and they were having problems. Over the past few weeks, I have been checking out places to have my stereo equipment fixed

3
★★★★★

I have a vintage Pioneer receiver and some old vintage stereo components which have a lot of sentimental value to me and they were having problems. Over the past few weeks, I have been checking out places to have my stereo equipment fixed

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I am very disappointed in my experience with Glen'sTV. First let me start off by saying I had to call them almost every time I was in contact with them. I brought in a projector on December 31st. After a week, I called because I hadn't

3
★★★★★

I am very disappointed in my experience with Glen'sTV. First let me start off by saying I had to call them almost every time I was in contact with them. I brought in a projector on December 31st. After a week, I called because I hadn't

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This is being written in response to the complaint that Mr. Scicluna made against Glens TV. My name is Brian Pickard and I am the owner of Glens TV. I wrote out a complete detailed response to this complaint but since the space at this site is very limited, i will keep a copy of it as well as the original invoices that included the FACTS regarding this job. I will make this available at the shop or via email to anyone who wants to judge for themselves if ANY wrong doing at all was done by my shop.\nTo keep this as brief as possible, I will only state the main facts here. They are as follows.\nOn 5-20-2008 Mr Scicluna brought the TV to the shop.\nThis TV was a large 35 inch old wood console TV.\nMr Scicluna paid the standard checkout charge for a set this size which was $35.00.\nHis complaint was: intermittent picture problems, then the TV went totally out. Also sound problems prior to all of this.\nWe gave our estimate and Mr Scicluna told us to repair the set on 5-22-08.\nWe quickly got the TV running again but then found that the intermittent problem was a VERY intermittent problem. Mr Scicluna was informed. The TV would play for a week at a time and never show a problem. Mr Scicluna and I talked multiple times regarding this and should we continue. I was told to continue until our conversation on 7-22-08 where we both agreed to stop the repair. On 7-24-08 Mr Scicluna called me and told me to dispose of the set. NO ONE at my shop ever asked for this old console TV with this tough problem.\nI told Mr Scicluna I will just remove the parts we put in for the repair done so far and he wont owe me anything more ( this is my policy). At this point I told him ""I wont loose any sleep over this"" (loosing out on not getting paid for all we had done so far). I never have had a customer prior to this complain about this policy that we have.\nFortunately for Mr Scicluna we were extremely busy and due to vacations at the shop, we never got to stripping the TV and disposing of it because on 8-11-08 he called saying he wanted the TV back. I told him OK. He picked up the TV on 8-14-08.\nMr Scicluna never paid more then the original check out charge of $35.00. I honestly believe Mr. Scicluna had NO reason to be mad at us, if anything, a bit of appreciation for all we tried to do would have been nice.\nMost of the people we do work for know I HONESTLY care about the service we do, and that we strive to do a quality job on every item brought in the shop. \nUnfortunately not every item can be repaired and there are a small percentage that we must stop on. \nI can assure any current or potential customer that we all do as much as we can to take care of our customers and their products. We do not want, need, or try to keep any customers product. ESPECIALLY an old wood console!\nTo all the potential customers that read this I assure you that I will strive to earn your trust and loyalty if you allow me to. Please take this into consideration when deciding who you entrust your repair to. \nSincerely,\nBrian Pickard\nGlensTV Sales & Service inc.\n3925 South Telegraph \nDearborn Heights MI. 48125\n313-561-4442

2
★★★★★

This is being written in response to the complaint that Mr. Scicluna made against Glens TV. My name is Brian Pickard and I am the owner of Glens TV. I wrote out a complete detailed response to this complaint but since the space at this site is very limited, i will keep a copy of it as well as the original invoices that included the FACTS regarding this job. I will make this available at the shop or via email to anyone who wants to judge for themselves if ANY wrong doing at all was done by my shop.\nTo keep this as brief as possible, I will only state the main facts here. They are as follows.\nOn 5-20-2008 Mr Scicluna brought the TV to the shop.\nThis TV was a large 35 inch old wood console TV.\nMr Scicluna paid the standard checkout charge for a set this size which was $35.00.\nHis complaint was: intermittent picture problems, then the TV went totally out. Also sound problems prior to all of this.\nWe gave our estimate and Mr Scicluna told us to repair the set on 5-22-08.\nWe quickly got the TV running again but then found that the intermittent problem was a VERY intermittent problem. Mr Scicluna was informed. The TV would play for a week at a time and never show a problem. Mr Scicluna and I talked multiple times regarding this and should we continue. I was told to continue until our conversation on 7-22-08 where we both agreed to stop the repair. On 7-24-08 Mr Scicluna called me and told me to dispose of the set. NO ONE at my shop ever asked for this old console TV with this tough problem.\nI told Mr Scicluna I will just remove the parts we put in for the repair done so far and he wont owe me anything more ( this is my policy). At this point I told him ""I wont loose any sleep over this"" (loosing out on not getting paid for all we had done so far). I never have had a customer prior to this complain about this policy that we have.\nFortunately for Mr Scicluna we were extremely busy and due to vacations at the shop, we never got to stripping the TV and disposing of it because on 8-11-08 he called saying he wanted the TV back. I told him OK. He picked up the TV on 8-14-08.\nMr Scicluna never paid more then the original check out charge of $35.00. I honestly believe Mr. Scicluna had NO reason to be mad at us, if anything, a bit of appreciation for all we tried to do would have been nice.\nMost of the people we do work for know I HONESTLY care about the service we do, and that we strive to do a quality job on every item brought in the shop. \nUnfortunately not every item can be repaired and there are a small percentage that we must stop on. \nI can assure any current or potential customer that we all do as much as we can to take care of our customers and their products. We do not want, need, or try to keep any customers product. ESPECIALLY an old wood console!\nTo all the potential customers that read this I assure you that I will strive to earn your trust and loyalty if you allow me to. Please take this into consideration when deciding who you entrust your repair to. \nSincerely,\nBrian Pickard\nGlensTV Sales & Service inc.\n3925 South Telegraph \nDearborn Heights MI. 48125\n313-561-4442

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Glen's TV Sales & Service has now repaired an old 1985 Toshiba television about 2 years ago and now more recently a 1982 manual VCR player/recorder. They were brought into the store and the $20.00 deposit placed on each. We were called within a day or two with an estimate of the cost which was reasonable. We gave the permission to go ahead and fix the items. On each occasion we received a call back from the store in about a week that we could come and pick the repaired item up. We have been very pleased with the service of this store. With the VCR player/recorder we called other stores and were unable to even find a place willing to look at it. Glenn's TV seemed to have the resources to obtain the necessary parts on a old but valued TV and VCR/VHS player/recorder, which will give us many more years of service and we thank them. We still like the old manual way of setting the recorder without having to turn on the TV.

2
★★★★★

Glen's TV Sales & Service has now repaired an old 1985 Toshiba television about 2 years ago and now more recently a 1982 manual VCR player/recorder. They were brought into the store and the $20.00 deposit placed on each. We were called within a day or two with an estimate of the cost which was reasonable. We gave the permission to go ahead and fix the items. On each occasion we received a call back from the store in about a week that we could come and pick the repaired item up. We have been very pleased with the service of this store. With the VCR player/recorder we called other stores and were unable to even find a place willing to look at it. Glenn's TV seemed to have the resources to obtain the necessary parts on a old but valued TV and VCR/VHS player/recorder, which will give us many more years of service and we thank them. We still like the old manual way of setting the recorder without having to turn on the TV.

Pros: Got the items fixed in a timely fashion

Cons: Had to take the large counsel TV into the store, no home service

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We were so disappointed with our experience that we felt compelled to write this review.\r\nWe brought our TV in for repair and left it with Brian the owner and explained the problem with the set\r\nwith the assurance that he would look at it and let us know in 7 days what the problem was and if he could\r\nfix it. After a number of phone calls to Brian and his crew, and three months later, we were informed that the problem was still there and he could try some other parts on it as well, but no guarantee if this will work either.\r\nBrian said he sure wasn't going to loose any sleep over this. Obviously we lost our faith in th fact that we \r\nbrought this to the right place and informed him we will be picking up the set.\r\n When we tried to get them to wright down what they had tried so we could let the next repair shop know,\r\nwe were dismissed and sent on our way with no more information than we had three months ago and \r\nminus the diagnostic fee. THANK YOU VERY MUCH !!!!!!!!!!!!!\r\n Do yourself a favor and let someone who cares about your TV being fixed work on it , and not someone\r\nwho is looking to warehouse your set and sell it to someone else once you have given up hope a bought a \r\nnew one. \r\n The enormous amount of unfixed sets in his shop should have been the tip off for us.\r\n Totally disappointed \r\n Manuel Scicluna\r\n \r\n\r\n

0
★☆☆☆☆

We were so disappointed with our experience that we felt compelled to write this review.\r\nWe brought our TV in for repair and left it with Brian the owner and explained the problem with the set\r\nwith the assurance that he would look at it and let us know in 7 days what the problem was and if he could\r\nfix it. After a number of phone calls to Brian and his crew, and three months later, we were informed that the problem was still there and he could try some other parts on it as well, but no guarantee if this will work either.\r\nBrian said he sure wasn't going to loose any sleep over this. Obviously we lost our faith in th fact that we \r\nbrought this to the right place and informed him we will be picking up the set.\r\n When we tried to get them to wright down what they had tried so we could let the next repair shop know,\r\nwe were dismissed and sent on our way with no more information than we had three months ago and \r\nminus the diagnostic fee. THANK YOU VERY MUCH !!!!!!!!!!!!!\r\n Do yourself a favor and let someone who cares about your TV being fixed work on it , and not someone\r\nwho is looking to warehouse your set and sell it to someone else once you have given up hope a bought a \r\nnew one. \r\n The enormous amount of unfixed sets in his shop should have been the tip off for us.\r\n Totally disappointed \r\n Manuel Scicluna\r\n \r\n\r\n

Pros: Willing to accept your set

Cons: Very willing to keep your set

 

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