Tyner Furniture

★★☆☆☆
  • 3900 S State Rd

    Ann Arbor, MI 48108

    Map & Directions
  • 734-995-3900

About Tyner Furniture

Hours
Sun 12pm-5pm, Mon 10am-9pm, Fri 10am-9pm, Tue-Thu 10am-6pm, Sat 10am-6pm

Home & Garden

Home & Garden
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2.0 3
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They thought it best if they sent out the "expert" (the one who incorrectly installed the bed slats) to re-investigate the situation. This was too much even for a person as patient as I am. I calmly explained the situation and then the Tyners representative admitted that it was, "in her heart of hearts" (not language I would ever use, or could understand why anyone would) that it was the fault of the bed frame. Okay, so I though finally, they get it. Bad frame, it breaks the box spring (I was on the third one at this point) surely they will simply give me a refund. Nope. Not Tyner Furniture. After more assertiveness on my part ??saying I would call the A2 news and the local TV "rescue" teams?? they finally said they would refund the box spring and the mattress. I figured this was a start, but what about the "heart of hearts" comment that the frame was the culprit. Well, that was forgotten by the customer service rep. and it was not until the delivery men came to pickup the box spring and mattress that we were then able to have them also take the frame ??after again mentioning that we had lots of time on our hands to contact news outletd attempted to rectify the mistakes made by the Tyners "expert". For those scoring at home that is two home visits and two new box springs. Oh, and about two months of poor quality sleep! Not soon after the last home visit the bed began making noises again ??I should clarify for those who might wonder what making noise means when I write this: the noise was produced if I merely moved my foot to point my toes in extension. That small movement would make the bed emit a high pitch metal squeak ??and that is if I just moved my toes... moving my body made noises that kept me sleepless for weeks! So, as anyone would, I called Tyners again. Now they seemed quite upset that I was audacious enough to expect a bed I bough for thousands of dollars not to keep me up all night because it made noise ??if you are wondering, I was the ONLY person ever to use the bed and ONLY ONE person was ever in the bed at a time. When I suggested that the best course of action would be a full refund and going our separate ways, they saw NO reason to refund the product that made noise. Rather, their tactic was to treat me, and my mattress and bed frame as a laborator experiment. They thought it best if they sent out the "expert" (the one who incorrectly installed the bed slats) to re-investigate the situation. This was too much even for a person as patient as I am. I calmly explained the situation and then the Tyners representative admitted that it was, "in her heart of hearts" (not language I would ever use, or could understand why anyone would) that it was the fault of the bed frame. Okay, so I though finally, they get it. Bad frame, it breaks the box spring (I was on the third one at this point) surely they will simply give me a refund. Nope. Not Tyner Furniture. After more assertiveness on my part ??saying I would call the A2 news and the local TV "rescue" teams?? they finally said they would refund the box spring and the mattress. I figured this was a start, but what about the "heart of hearts" comment that the frame was the culprit. Well, that was forgotten by the customer service rep. and it was not until the delivery men came to pickup the box spring and mattress that we were then able to have them also take the frame ??after again mentioning that we had lots of time on our hands to contact news outlet

1
★☆☆☆☆

They thought it best if they sent out the "expert" (the one who incorrectly installed the bed slats) to re-investigate the situation. This was too much even for a person as patient as I am. I calmly explained the situation and then the Tyners representative admitted that it was, "in her heart of hearts" (not language I would ever use, or could understand why anyone would) that it was the fault of the bed frame. Okay, so I though finally, they get it. Bad frame, it breaks the box spring (I was on the third one at this point) surely they will simply give me a refund. Nope. Not Tyner Furniture. After more assertiveness on my part ??saying I would call the A2 news and the local TV "rescue" teams?? they finally said they would refund the box spring and the mattress. I figured this was a start, but what about the "heart of hearts" comment that the frame was the culprit. Well, that was forgotten by the customer service rep. and it was not until the delivery men came to pickup the box spring and mattress that we were then able to have them also take the frame ??after again mentioning that we had lots of time on our hands to contact news outletd attempted to rectify the mistakes made by the Tyners "expert". For those scoring at home that is two home visits and two new box springs. Oh, and about two months of poor quality sleep! Not soon after the last home visit the bed began making noises again ??I should clarify for those who might wonder what making noise means when I write this: the noise was produced if I merely moved my foot to point my toes in extension. That small movement would make the bed emit a high pitch metal squeak ??and that is if I just moved my toes... moving my body made noises that kept me sleepless for weeks! So, as anyone would, I called Tyners again. Now they seemed quite upset that I was audacious enough to expect a bed I bough for thousands of dollars not to keep me up all night because it made noise ??if you are wondering, I was the ONLY person ever to use the bed and ONLY ONE person was ever in the bed at a time. When I suggested that the best course of action would be a full refund and going our separate ways, they saw NO reason to refund the product that made noise. Rather, their tactic was to treat me, and my mattress and bed frame as a laborator experiment. They thought it best if they sent out the "expert" (the one who incorrectly installed the bed slats) to re-investigate the situation. This was too much even for a person as patient as I am. I calmly explained the situation and then the Tyners representative admitted that it was, "in her heart of hearts" (not language I would ever use, or could understand why anyone would) that it was the fault of the bed frame. Okay, so I though finally, they get it. Bad frame, it breaks the box spring (I was on the third one at this point) surely they will simply give me a refund. Nope. Not Tyner Furniture. After more assertiveness on my part ??saying I would call the A2 news and the local TV "rescue" teams?? they finally said they would refund the box spring and the mattress. I figured this was a start, but what about the "heart of hearts" comment that the frame was the culprit. Well, that was forgotten by the customer service rep. and it was not until the delivery men came to pickup the box spring and mattress that we were then able to have them also take the frame ??after again mentioning that we had lots of time on our hands to contact news outlet

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Worst customer experience I have ever had in my life. I bought a Sterns and Foster bed for a few thousand dollars and also purchased a bed frame. After a few weeks the box spring began to squeak. I called Tyners and they had their "expert" come out and fix the problem by installing additional braces for the frame as well as replacing the box spring. After about a week the noises were back and I called again. Tyners at this point became oppositional to my claim that the bed was making noise and sent a different team of experts out. This new team of guys found that the previous "experts" instillation of the supports was installed incorrectly! They replaced the box spring anWorst customer experience I have ever had in my life. I bought a Sterns and Foster bed for a few thousand dollars and also purchased a bed frame. After a few weeks the box spring began to squeak. I called Tyners and they had their "expert" come out and fix the problem by installing additional braces for the frame as well as replacing the box spring. After about a week the noises were back and I called again. Tyners at this point became oppositional to my claim that the bed was making noise and sent a different team of experts out. This new team of guys found that the previous "experts" instillation of the supports was installed incorrectly! They replaced the box spring and attempted to rectify the mistakes made by the Tyners "expert". For those scoring at home that is two home visits and two new box springs. Oh, and about two months of poor quality sleep! Not soon after the last home visit the bed began making noises again ??I should clarify for those who might wonder what making noise means when I write this: the noise was produced if I merely moved my foot to point my toes in extension. That small movement would make the bed emit a high pitch metal squeak ??and that is if I just moved my toes... moving my body made noises that kept me sleepless for weeks! So, as anyone would, I called Tyners again. Now they seemed quite upset that I was audacious enough to expect a bed I bough for thousands of dollars not to keep me up all night because it made noise ??if you are wondering, I was the ONLY person ever to use the bed and ONLY ONE person was ever in the bed at a time. When I suggested that the best course of action would be a full refund and going our separate ways, they saw NO reason to refund the product that made noise. Rather, their tactic was to treat me, and my mattress and bed frame as a laborator experiment. To Be Continued

1
★☆☆☆☆

Worst customer experience I have ever had in my life. I bought a Sterns and Foster bed for a few thousand dollars and also purchased a bed frame. After a few weeks the box spring began to squeak. I called Tyners and they had their "expert" come out and fix the problem by installing additional braces for the frame as well as replacing the box spring. After about a week the noises were back and I called again. Tyners at this point became oppositional to my claim that the bed was making noise and sent a different team of experts out. This new team of guys found that the previous "experts" instillation of the supports was installed incorrectly! They replaced the box spring anWorst customer experience I have ever had in my life. I bought a Sterns and Foster bed for a few thousand dollars and also purchased a bed frame. After a few weeks the box spring began to squeak. I called Tyners and they had their "expert" come out and fix the problem by installing additional braces for the frame as well as replacing the box spring. After about a week the noises were back and I called again. Tyners at this point became oppositional to my claim that the bed was making noise and sent a different team of experts out. This new team of guys found that the previous "experts" instillation of the supports was installed incorrectly! They replaced the box spring and attempted to rectify the mistakes made by the Tyners "expert". For those scoring at home that is two home visits and two new box springs. Oh, and about two months of poor quality sleep! Not soon after the last home visit the bed began making noises again ??I should clarify for those who might wonder what making noise means when I write this: the noise was produced if I merely moved my foot to point my toes in extension. That small movement would make the bed emit a high pitch metal squeak ??and that is if I just moved my toes... moving my body made noises that kept me sleepless for weeks! So, as anyone would, I called Tyners again. Now they seemed quite upset that I was audacious enough to expect a bed I bough for thousands of dollars not to keep me up all night because it made noise ??if you are wondering, I was the ONLY person ever to use the bed and ONLY ONE person was ever in the bed at a time. When I suggested that the best course of action would be a full refund and going our separate ways, they saw NO reason to refund the product that made noise. Rather, their tactic was to treat me, and my mattress and bed frame as a laborator experiment. To Be Continued

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1 out of 1 people found this review helpful.

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The Tyner Furniture store on Michigan is very easy to find and has lots of parking. Its a nice big store with lots of different styles of furniture. The staff are friendly and very helpful in finding something you like and they have delivery. I found them to be a little lower priced than the Tyner store in Ann Arbor.

4
★★★★☆

The Tyner Furniture store on Michigan is very easy to find and has lots of parking. Its a nice big store with lots of different styles of furniture. The staff are friendly and very helpful in finding something you like and they have delivery. I found them to be a little lower priced than the Tyner store in Ann Arbor.

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0 out of 1 people found this review helpful.

 

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