Lapeer Furniture & Mattress

★★★☆☆
43.0507 -83.3109
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810-667-7501

401 W Genesee St

Lapeer, MI

48446

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Reviews 1 - 5 of 5.
.

Will NEVER shop there again, at Miller Road location, found non existant customer service, rude, arrogant, problems with ordering, delivery and quality of good, Dresser came broken, night stand not ordered. Manager VERY rude.

1
★☆☆☆☆

Will NEVER shop there again, at Miller Road location, found non existant customer service, rude, arrogant, problems with ordering, delivery and quality of good, Dresser came broken, night stand not ordered. Manager VERY rude.

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.

My husband and I were happy with their pricing and products, but we were unhappy with our serivce at the Miller Rd location. We were given different pricing than what was displayed online (so be careful when ordering online). When we tried to call and confirm the correct price we did not get a return call. We feel like we got the run around on pricing. We found our salesperson to be combative and unapologetic when we voiced our concerns about the service we had received. We do not plan to shop here again.

2
★★☆☆☆

My husband and I were happy with their pricing and products, but we were unhappy with our serivce at the Miller Rd location. We were given different pricing than what was displayed online (so be careful when ordering online). When we tried to call and confirm the correct price we did not get a return call. We feel like we got the run around on pricing. We found our salesperson to be combative and unapologetic when we voiced our concerns about the service we had received. We do not plan to shop here again.

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.

great expreience. my salesman dave was alot of help. i would highly recomend this store and plan to shop there in the future.

5
★★★★★

great expreience. my salesman dave was alot of help. i would highly recomend this store and plan to shop there in the future.

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.

Great Experience, no pressure and large variety to choose from. Location in Flint is awesome. Fair friendly and honest.

4
★★★★☆

Great Experience, no pressure and large variety to choose from. Location in Flint is awesome. Fair friendly and honest.

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.

Bought nearly $2000 of living room furniture. Lady doing our invoice kept crossing off numbers and re adding. I specifically asked if we should redo a clean legible invoice. She insisted there would be no problems. She made sure to write PAID IN FULL on my invoice to assure me as well. I got home and within one hour the store calls wanting $135 more due to calculation error. That's not all. My mom had a credit of $100 and asked them after they had called me, if she could sign that over then i would pay $35. They agreed and the next day my husband went in to pay and they wanted $135 saying that this was the amount after the credit from my mom. They didn't even know about my mom's credit until after they called me and said $135. I love this new math. I preceded to call the owner since now I'm afraid they might call and say there is another error considering i have a paid in full invoice and they are already trying to get more, anyhow i said i wasn't paying anymore now since their number kept changing and he was rather rude to me. He did say he'd "eat it" this time though if the table was turned he didn't think i would. Just remember the customer is not always right even with a paid in full invoice!!

2
★★☆☆☆

Bought nearly $2000 of living room furniture. Lady doing our invoice kept crossing off numbers and re adding. I specifically asked if we should redo a clean legible invoice. She insisted there would be no problems. She made sure to write PAID IN FULL on my invoice to assure me as well. I got home and within one hour the store calls wanting $135 more due to calculation error. That's not all. My mom had a credit of $100 and asked them after they had called me, if she could sign that over then i would pay $35. They agreed and the next day my husband went in to pay and they wanted $135 saying that this was the amount after the credit from my mom. They didn't even know about my mom's credit until after they called me and said $135. I love this new math. I preceded to call the owner since now I'm afraid they might call and say there is another error considering i have a paid in full invoice and they are already trying to get more, anyhow i said i wasn't paying anymore now since their number kept changing and he was rather rude to me. He did say he'd "eat it" this time though if the table was turned he didn't think i would. Just remember the customer is not always right even with a paid in full invoice!!

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