Northville Collision

★★★★★
  • 700 Doheny Dr

    Northville, MI 48167

    Map & Directions
  • 248-349-1090

About Northville Collision

Details
Hours
Mon-Sat 9am-5:30pm, Sun Closed

Automotive

Automotive
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5 11
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I took my sports car to Northville Collision for repairs. Its basically like a child to me so I was very nervous about taking it in, however this shop was recommend by a close friend of mine so that helped to put my mind at ease. The

3
★★★★★

I took my sports car to Northville Collision for repairs. Its basically like a child to me so I was very nervous about taking it in, however this shop was recommend by a close friend of mine so that helped to put my mind at ease. The

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Small, local and great service!

3
★★★★★

Small, local and great service!

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recently was in a pretty major accident and took my vehicle to Northville collision for the repairs. Obviously being in an accident is a huge ordeal and thankfully they made the process very smooth for me! Now my car is a as good as new.

3
★★★★★

recently was in a pretty major accident and took my vehicle to Northville collision for the repairs. Obviously being in an accident is a huge ordeal and thankfully they made the process very smooth for me! Now my car is a as good as new.

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Northville Collision has been nothing but amazing to me. They provided fast friendly service at a affordable price. I would recommend Northville collision to anyone who is in need of a body shop!

3
★★★★★

Northville Collision has been nothing but amazing to me. They provided fast friendly service at a affordable price. I would recommend Northville collision to anyone who is in need of a body shop!

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Because of Northville Collision my car looks good as new!

3
★★★★★

Because of Northville Collision my car looks good as new!

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The Charges were as estimated, The Reception area was Clean and Comfortable, Friendly and Knowledgeable Office contacts, and the Work was Perfect. What more could you want.

3
★★★★★

The Charges were as estimated, The Reception area was Clean and Comfortable, Friendly and Knowledgeable Office contacts, and the Work was Perfect. What more could you want.

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Wow! Sometimes ya just can't win.\r
\r
Jeff T.\r
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Jeff T's girlfriends car was towed into the shop. She wanted us to repair her vehicle. She was to busy to deal with "it", so her boyfriend would handle it. We never recieved an assignment

3
★★★★★

Wow! Sometimes ya just can't win.\r
\r
Jeff T.\r
\r
Jeff T's girlfriends car was towed into the shop. She wanted us to repair her vehicle. She was to busy to deal with "it", so her boyfriend would handle it. We never recieved an assignment

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I like to try and find small self ran shops a much as I can but sometimes the structure and customer service of a corporate place is better. Definitely in this case. I have never gotten so frustrated with any other shop in my life. Save

3
★★★★★

I like to try and find small self ran shops a much as I can but sometimes the structure and customer service of a corporate place is better. Definitely in this case. I have never gotten so frustrated with any other shop in my life. Save

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I have never had such terrible customer service. I was told that my car would be ready on Wednesday. Not only was it not available on Wednesday, when I went to pick it up on Thursday at the end of the day, they had forgotten to replace my

3
★★★★★

I have never had such terrible customer service. I was told that my car would be ready on Wednesday. Not only was it not available on Wednesday, when I went to pick it up on Thursday at the end of the day, they had forgotten to replace my

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Wonderful experience. They repaired my car after I hit a deer. Perfect paint match. Great quick service and turnaround. Best shop around.

3
★★★★★

Wonderful experience. They repaired my car after I hit a deer. Perfect paint match. Great quick service and turnaround. Best shop around.

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Went there on a recommendation based on past reputation, which was good. Apparently, things have changed dramatically for the worse. My experience was terrible and I would never go back there or recommend Northville Collision to anyone I liked. Very shoddy work. Parts were improperly installed and not aligned correctly. Out-of-sight fasteners were not installed - 2 out of three screws that hold the inner fender were not installed, trim clips incorrectly installed, or not installed at all. The paint was a mismatch and I had to argue to get them to fix it - which they got closer, but still never matched. Work that was supposed to be done was not and I had to go back repeatedly to get them to make good. They tried to get me to accept a bumper from an earlier year that was obviously not the correct bumper - and expected I'd still pay full price. The owner was always nice and reassuring - but they just never performed. I paid around $3,500 for body work and paint - and went there trusting they'd do a good job and I'd get my money's worth. Neither happened. I had to pay another shop to fix their shoddy work and I was seroiusly overcharged for the work they did. After the fact, I learned that several others have had similar experiences and the mechanic shop that originally referred me to Northville Collision, has since stopped sending people there. Wish I'd known.

0
★☆☆☆☆

Went there on a recommendation based on past reputation, which was good. Apparently, things have changed dramatically for the worse. My experience was terrible and I would never go back there or recommend Northville Collision to anyone I liked. Very shoddy work. Parts were improperly installed and not aligned correctly. Out-of-sight fasteners were not installed - 2 out of three screws that hold the inner fender were not installed, trim clips incorrectly installed, or not installed at all. The paint was a mismatch and I had to argue to get them to fix it - which they got closer, but still never matched. Work that was supposed to be done was not and I had to go back repeatedly to get them to make good. They tried to get me to accept a bumper from an earlier year that was obviously not the correct bumper - and expected I'd still pay full price. The owner was always nice and reassuring - but they just never performed. I paid around $3,500 for body work and paint - and went there trusting they'd do a good job and I'd get my money's worth. Neither happened. I had to pay another shop to fix their shoddy work and I was seroiusly overcharged for the work they did. After the fact, I learned that several others have had similar experiences and the mechanic shop that originally referred me to Northville Collision, has since stopped sending people there. Wish I'd known.

Cons: Poor quality. Sleazy: reassuring promises and no follow through.

 

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