Red Robin Cleaners

★★★☆☆
  • 2015 Ford Pkwy

    Saint Paul, MN 55116

    Map & Directions
  • 651-690-2388

About Red Robin Cleaners

3.0 4
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I just made my last trip to Red Robin Cleaners. When my husband picked up our order the other day he didn't notice that, in addition to our three sweaters, he'd been charged $13.85 for a coat when we hadn't brought one in. He went back to get a refund but they failed to refund the tax that had been charged on that amount. When I went in today to ask for a refund of the tax, neither of the employees present was able to calculate the amount of tax. I used their calculator to do it for them. Meanwhile the owner happened to call. I asked if I could speak to him. Considering they'd made not one but two mistakes that necessitated our return and that I'd had to do the math for his employees, I expected he'd offer some incentive to retain us as customers. All he offered was a weak, "Gee, I'm sorry about that." As I handed the phone back to the woman, the younger girl gave me my refund. I saId "You've lost a customer" and, like an idiot, tried to exit through a locked door. Forced to pass the two employees who'd been watching me and looked like they were about to burst, I said "You can have a good laugh on me once I'm gone." As I went through the correct door, the woman said "We'll do it now." Now I'm not without humor. I know I looked silly. I might even have laughed at myself if either of those employees or the owner had made me feel valued as a customer. They did not.

1
★☆☆☆☆

I just made my last trip to Red Robin Cleaners. When my husband picked up our order the other day he didn't notice that, in addition to our three sweaters, he'd been charged $13.85 for a coat when we hadn't brought one in. He went back to get a refund but they failed to refund the tax that had been charged on that amount. When I went in today to ask for a refund of the tax, neither of the employees present was able to calculate the amount of tax. I used their calculator to do it for them. Meanwhile the owner happened to call. I asked if I could speak to him. Considering they'd made not one but two mistakes that necessitated our return and that I'd had to do the math for his employees, I expected he'd offer some incentive to retain us as customers. All he offered was a weak, "Gee, I'm sorry about that." As I handed the phone back to the woman, the younger girl gave me my refund. I saId "You've lost a customer" and, like an idiot, tried to exit through a locked door. Forced to pass the two employees who'd been watching me and looked like they were about to burst, I said "You can have a good laugh on me once I'm gone." As I went through the correct door, the woman said "We'll do it now." Now I'm not without humor. I know I looked silly. I might even have laughed at myself if either of those employees or the owner had made me feel valued as a customer. They did not.

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Red Robin does the job: cleans your clothes and gets the stains out. The staff are local kids, but they are always professional and helpful. As a bonus, they always have cookies out for customers.

4
★★★★☆

Red Robin does the job: cleans your clothes and gets the stains out. The staff are local kids, but they are always professional and helpful. As a bonus, they always have cookies out for customers.

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I've never had a problem in the years I've gone to Red Robin. They always cleaned my clothes well, never ruined anything, and always had the items done when promised.

4
★★★★☆

I've never had a problem in the years I've gone to Red Robin. They always cleaned my clothes well, never ruined anything, and always had the items done when promised.

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Standard drycleaning facilities in Highland Park. Prices are a little higher than some others in the area & I find less coupons in the "bulk mail" ads sent out in St. Paul. Never had any troubles with their service though.

3
★★★☆☆

Standard drycleaning facilities in Highland Park. Prices are a little higher than some others in the area & I find less coupons in the "bulk mail" ads sent out in St. Paul. Never had any troubles with their service though.

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