Best Buy

★★★☆☆
  • 13513 Ridgedale Dr

    Hopkins, MN 55305

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  • 952-544-0377

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  • Consumer Electronics Stores
  • Computer Hardware
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  • Household Appliances
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M-Sa 10am-9pm, Su 10am-8pm
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    .

    I find it funny that Camillar is calling all of us employees there stupid, but he/she has no clue how to use grammar!! Haha just so you know, it's THEIR not there! Also, sea is not possessive, it is plural. You dont use an apostrophe symbol there (correct usage). Get your head out of the gutter, because at least we know how to speak our language you dumb, pompous, over privileged bitch. I hope you will see this.

    2
    ★★★★★

    I find it funny that Camillar is calling all of us employees there stupid, but he/she has no clue how to use grammar!! Haha just so you know, it's THEIR not there! Also, sea is not possessive, it is plural. You dont use an apostrophe symbol there (correct usage). Get your head out of the gutter, because at least we know how to speak our language you dumb, pompous, over privileged bitch. I hope you will see this.

    .

    Terrible service when it comes to there stupid reward system. They can go jump in the lake and drown. Terrible, Terrible, Terrible service. Now wonder why there sales have dropped significantly. A bunch of stupid people working there that have there head clear up there you know what. Oh yea you talk to crazy people that don't speak english over sea's somewhere to. This is what happens when you all support this freak show. Buy Local munch better. They can shove -t!!!!!!!!! How about no stars that sounds better.

    0
    ★☆☆☆☆

    Terrible service when it comes to there stupid reward system. They can go jump in the lake and drown. Terrible, Terrible, Terrible service. Now wonder why there sales have dropped significantly. A bunch of stupid people working there that have there head clear up there you know what. Oh yea you talk to crazy people that don't speak english over sea's somewhere to. This is what happens when you all support this freak show. Buy Local munch better. They can shove -t!!!!!!!!! How about no stars that sounds better.

    .

    I bought a Laptop from best buy a little over a year ago. When I bought it I also bought the Accidental Damage warranty. Unfortunately my laptop fell from my messenger bag on a large hill in San Francisco and was damaged beyond repair and was going to be "scraped" according to the Manager of their Geek Squad. Little did I know that this was going to be the beginning of a long, frustrating and sometimes insulting process. Upon arriving back in Minnesota and working with Best Buys Corporate guys I started to feel an ease of tension and that this 4 month ordeal may actually be coming to an end; all hopes were met at the Ridgedale store. First off we live in the area but I hate shopping at most of the businesses there. So I was a little skeptical at first. But along came THE MOST UNDERSTANDING AND HELPFUL employee of Best Buy I have EVER met. She was one of the managers their and she really smoothed things over for our family. We have spent thousands of dollars in the Best Buy stores and were prepared to quit any further relations with the enormous chain who had obviously lost touch with the friendly customer service we have grown accustom to in the years past. Again, this wonderful woman saved the day. Not only did she actually fix the original issue but she made it even better. We thank you for your genuine care and maybe those Corporate guys will make room for you because you just made more money for your business by the way you handled that. Since this incident has been resolved we have already spent another thousand there and were happy to do so thanks to one very special Manager at Best Buy Ridgedale. Thanks!

    5
    ★★★★★

    I bought a Laptop from best buy a little over a year ago. When I bought it I also bought the Accidental Damage warranty. Unfortunately my laptop fell from my messenger bag on a large hill in San Francisco and was damaged beyond repair and was going to be "scraped" according to the Manager of their Geek Squad. Little did I know that this was going to be the beginning of a long, frustrating and sometimes insulting process. Upon arriving back in Minnesota and working with Best Buys Corporate guys I started to feel an ease of tension and that this 4 month ordeal may actually be coming to an end; all hopes were met at the Ridgedale store. First off we live in the area but I hate shopping at most of the businesses there. So I was a little skeptical at first. But along came THE MOST UNDERSTANDING AND HELPFUL employee of Best Buy I have EVER met. She was one of the managers their and she really smoothed things over for our family. We have spent thousands of dollars in the Best Buy stores and were prepared to quit any further relations with the enormous chain who had obviously lost touch with the friendly customer service we have grown accustom to in the years past. Again, this wonderful woman saved the day. Not only did she actually fix the original issue but she made it even better. We thank you for your genuine care and maybe those Corporate guys will make room for you because you just made more money for your business by the way you handled that. Since this incident has been resolved we have already spent another thousand there and were happy to do so thanks to one very special Manager at Best Buy Ridgedale. Thanks!

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    .

    I went to Best Buy to purchase a new computer. I told the salesperson I had an expensive HP 7410 All-In-One Printer/Scaner/Fax. I even showed him what I had because, I wanted to make sure that the computer I purchased would be compatible. Well, I bought an emachine w/windows vista. When I got it home It wasn't capatible w/my printer so, I called back to Best Buy and I was sent to the geek squad who told me I needed to go to HP and download the windows vista driver. I did that but, the new computer still didn't communicate w/my printer. After numerous hours of talking to both HP and Best Buy....finally a tech at the geek squad told me that I'd have to hire them to come to my house to make it work. I asked if he could walk me thru the process but, he told me it was complicated and that they've had a lot of trouble getting them to work. Now, after all this trouble I find out that it has been known to Best Buy that it isn't easy to make these two systems compatible but, no one told me that before...if they had told me I would have purchased a system that was compatible and second I wouldn't have wasted all the numerous hours trying to make it work. At this point I decided to return the new computer and get a computer that is easily compatible w/my printer. Best Buy has a 30 day return policy they tell you this to get a sale but, when you buy they don't tell you that there is a 15% restocking fee. What a mess I spent my money at a store that I expected to be reliable but, now I either have to pay them to come to my house to make the computer that they told me would be compatible.... compatible w/the printer that I told them I have. Best Buy's own geek squad told me this has been problematic for them before but, now I either have to pay a 15% restocking fee to return the non-compatible computer or pay the geek squad to come to my house and try to make it compatible. I lose either way so, after I complete this transaction they will lose me permanently as a customer. -Unhappy w/Best Buy

    1
    ★☆☆☆☆

    I went to Best Buy to purchase a new computer. I told the salesperson I had an expensive HP 7410 All-In-One Printer/Scaner/Fax. I even showed him what I had because, I wanted to make sure that the computer I purchased would be compatible. Well, I bought an emachine w/windows vista. When I got it home It wasn't capatible w/my printer so, I called back to Best Buy and I was sent to the geek squad who told me I needed to go to HP and download the windows vista driver. I did that but, the new computer still didn't communicate w/my printer. After numerous hours of talking to both HP and Best Buy....finally a tech at the geek squad told me that I'd have to hire them to come to my house to make it work. I asked if he could walk me thru the process but, he told me it was complicated and that they've had a lot of trouble getting them to work. Now, after all this trouble I find out that it has been known to Best Buy that it isn't easy to make these two systems compatible but, no one told me that before...if they had told me I would have purchased a system that was compatible and second I wouldn't have wasted all the numerous hours trying to make it work. At this point I decided to return the new computer and get a computer that is easily compatible w/my printer. Best Buy has a 30 day return policy they tell you this to get a sale but, when you buy they don't tell you that there is a 15% restocking fee. What a mess I spent my money at a store that I expected to be reliable but, now I either have to pay them to come to my house to make the computer that they told me would be compatible.... compatible w/the printer that I told them I have. Best Buy's own geek squad told me this has been problematic for them before but, now I either have to pay a 15% restocking fee to return the non-compatible computer or pay the geek squad to come to my house and try to make it compatible. I lose either way so, after I complete this transaction they will lose me permanently as a customer. -Unhappy w/Best Buy

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    .

    Remember the scene in Pretty Woman where Julia Roberts is ignored in an expensive shop because she doesn't look like she has a lot of money? That's how I felt at this location of Best Buy. I'm female, and I was dressed casually in blue jeans and a blouse. I walked in there ready to hand them $900 cash for a new computer system. I am knowledgable about computers and about what I wanted, yet I was ignored while I looked at the computers on display. My husband was meeting me at Best Buy after he got off work, but he was running late, so I was there alone for about 15 minutes. By the time he got there, I had picked out what I wanted, but I hadn't been spoken to by the employees yet. Other people had been helped -- male people. Within a minute or so of my husband's arrival, we were approached by the sales staff. Now I'm all for being treated fairly, and if I hadn't been looking at a GREAT deal on the EXACT computer I wanted, I would've walked out of there without giving them my money. But I figured I'd rather get the good deal and then just share my experience here.

    I do have to say that once I informed them I wanted a computer, I wanted this specific package, and I wanted it that day, they were more than helpful. It turned out they only had part of what I wanted in stock, but they arranged to have the rest of it transferred to their location from a store across town the next day. The guy went a little too far with being helpful when he tried to sell me a $5 USB cable for $30, but I let that slide. I do appreciate that they went out of their way to order the computer from another store, especially when their ad stated "no rain checks" and they could have easily told me I was out of luck.

    The thing about not helping me until my husband showed up bugs me, though, and it's something I'll take into consideration before my next potential purchase from this particular location.

    3
    ★★★☆☆

    Remember the scene in Pretty Woman where Julia Roberts is ignored in an expensive shop because she doesn't look like she has a lot of money? That's how I felt at this location of Best Buy. I'm female, and I was dressed casually in blue jeans and a blouse. I walked in there ready to hand them $900 cash for a new computer system. I am knowledgable about computers and about what I wanted, yet I was ignored while I looked at the computers on display. My husband was meeting me at Best Buy after he got off work, but he was running late, so I was there alone for about 15 minutes. By the time he got there, I had picked out what I wanted, but I hadn't been spoken to by the employees yet. Other people had been helped -- male people. Within a minute or so of my husband's arrival, we were approached by the sales staff. Now I'm all for being treated fairly, and if I hadn't been looking at a GREAT deal on the EXACT computer I wanted, I would've walked out of there without giving them my money. But I figured I'd rather get the good deal and then just share my experience here.

    I do have to say that once I informed them I wanted a computer, I wanted this specific package, and I wanted it that day, they were more than helpful. It turned out they only had part of what I wanted in stock, but they arranged to have the rest of it transferred to their location from a store across town the next day. The guy went a little too far with being helpful when he tried to sell me a $5 USB cable for $30, but I let that slide. I do appreciate that they went out of their way to order the computer from another store, especially when their ad stated "no rain checks" and they could have easily told me I was out of luck.

    The thing about not helping me until my husband showed up bugs me, though, and it's something I'll take into consideration before my next potential purchase from this particular location.

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    0 out of 1 people found this review helpful.

    .

    The Best Buy located in the Ridgedale neighborhood of Minnetonka is always full of bright, energetic, intelligent people waiting to help you find whatever you need, from laptop computers to washers. The lay out of the store is also very easy to navigate, which is good in big stores like that.

    PROS: Nice staff
    CONS: None

    4
    ★★★★☆

    The Best Buy located in the Ridgedale neighborhood of Minnetonka is always full of bright, energetic, intelligent people waiting to help you find whatever you need, from laptop computers to washers. The lay out of the store is also very easy to navigate, which is good in big stores like that.

    PROS: Nice staff
    CONS: None

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