Lancer Service Auto Care

★★★★☆
  • 270 E 8th St

    Saint Paul, MN 55101

    Map & Directions
  • 651-224-0267

About Lancer Service Auto Care

Hours
Monday 07:00 - 05:00, Tuesday 07:00 - 05:00, Wednesday 07:00 - 05:00, Thursday, 07:00 - 05:00, Friday 07:00 - 05:00, Saturday CLOSE - CLOSE, Sunday CLOSE - CLOSE

Automotive

Automotive
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If you want Honest, Personal and Quality service I'd strongly recommend Lancer. From the owner on down everyone treated me like I was their best customer. They do a awesome assessment of your vehicle and give you their findings. The best part is there isn't any pushy sales for any of their services recommended. They simply give you the information and let you make all the decisions. If you have questions they are more that willing to answer them for you. They give a very accurate and detailed estimate of the work they plan to do so you are completely informed.

I had a vibration in my truck and previous attempts at other service centers didn't fix the problem. I just happend to attend a seminar done by the owner of Lancer and could tell they offered Honest Service. I sent an e-mail to the owner detailing my problem and from that point on made me feel like we'd been friends for years. They diagnosed the problem to still be from service I'd had done at another company. They recommended I take it back to that company to warrenty their work. It took a couple days to get it in at the other company. The other company stated that my drive shaft was fine and that I needed $1800 worth of work done on my rear differential. I told that company I'd call them back. It just so happened that the owner of Lancer called me to see what the other company had told me. I shared with him what they were recommending and he said do not have them do any work because my problem is not with the rear diff. Thank goodness for Lancer because as it turns out after brining it back to Lancer my problem was the drive shaft that the other company had built and put on my truck.

I will never go anywhere else for service on any of my vehicles unless I'm stranded in another state. Everyone that knows me has heard how great Lancer and while they probably hope they never need to look forward to experiencing the AWESOME service that I told them about.

5
★★★★★

If you want Honest, Personal and Quality service I'd strongly recommend Lancer. From the owner on down everyone treated me like I was their best customer. They do a awesome assessment of your vehicle and give you their findings. The best part is there isn't any pushy sales for any of their services recommended. They simply give you the information and let you make all the decisions. If you have questions they are more that willing to answer them for you. They give a very accurate and detailed estimate of the work they plan to do so you are completely informed.

I had a vibration in my truck and previous attempts at other service centers didn't fix the problem. I just happend to attend a seminar done by the owner of Lancer and could tell they offered Honest Service. I sent an e-mail to the owner detailing my problem and from that point on made me feel like we'd been friends for years. They diagnosed the problem to still be from service I'd had done at another company. They recommended I take it back to that company to warrenty their work. It took a couple days to get it in at the other company. The other company stated that my drive shaft was fine and that I needed $1800 worth of work done on my rear differential. I told that company I'd call them back. It just so happened that the owner of Lancer called me to see what the other company had told me. I shared with him what they were recommending and he said do not have them do any work because my problem is not with the rear diff. Thank goodness for Lancer because as it turns out after brining it back to Lancer my problem was the drive shaft that the other company had built and put on my truck.

I will never go anywhere else for service on any of my vehicles unless I'm stranded in another state. Everyone that knows me has heard how great Lancer and while they probably hope they never need to look forward to experiencing the AWESOME service that I told them about.

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Business Response:

David, Thank you for allowing us the opportunity to service your truck. I know that you have been through a lot with it and am glad we were able to get it all straightened out. Please let us know if there is anything additional we can do!
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If you want Honest, Personal and Quality service I'd strongly recommend Lancer. From the owner on down everyone treated me like I was their best customer. They do a awesome assessment of your vehicle and give you their findings. The best

3
★★★★★

If you want Honest, Personal and Quality service I'd strongly recommend Lancer. From the owner on down everyone treated me like I was their best customer. They do a awesome assessment of your vehicle and give you their findings. The best

.

I've been taking my car to Lancer for close to 5 years now. They've helped me with everything from a recall, diagnostic problems, insurance claims, and your regular oil change and tune-ups. The guys there are friendly, trustworthy and take a genuine interest in getting my vehicle up and running. The only thing I know about cars is that I'll always trust Lancer to give me the best service and turn an otherwise frustrating and difficult situation into a smooth and easy transaction. Thanks!!

2
★★★★★

I've been taking my car to Lancer for close to 5 years now. They've helped me with everything from a recall, diagnostic problems, insurance claims, and your regular oil change and tune-ups. The guys there are friendly, trustworthy and take a genuine interest in getting my vehicle up and running. The only thing I know about cars is that I'll always trust Lancer to give me the best service and turn an otherwise frustrating and difficult situation into a smooth and easy transaction. Thanks!!

.

Lancer offers the best service and true quality work. They always deliver on the promises of completion of repair, it's always done RIGHT, and they always have the parts in stock. The last repair I was scheduled to have some strut and shock work done, and I knew I needed the brakes done too. They called to say that the brakes were fine, and we would monitor them and repair when necessary. The first time a car repair joint talked me out of an expensive repair. My wallet was thrilled.

5
★★★★★

Lancer offers the best service and true quality work. They always deliver on the promises of completion of repair, it's always done RIGHT, and they always have the parts in stock. The last repair I was scheduled to have some strut and shock work done, and I knew I needed the brakes done too. They called to say that the brakes were fine, and we would monitor them and repair when necessary. The first time a car repair joint talked me out of an expensive repair. My wallet was thrilled.

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.

It's not often that you get the level of professionalism and respect that my wife and I recieved from Jim and Carl. We had to get towed from downtown St. Paul a few blocks to their shop. Their truck was clean, their shop was organized and inviting, and their staff at the front desk were friendly and respectful.

I am in the hospitality business and I can honestly say that I was amazed at the way we were treated by a group of people (the mechanical industry)typically not recognized for customer care or kind words.

I was particularly pleased with their no-pressure style of talking to us about preventative maintinance. I could tell that they were truly interested in keeping us up and running rather than just giving us the upsale pitch.

I even learned that Carl enjoys boating which is a personal passion of my wife and I.

Truly top notch, and they now have new customers for the long haul!

Brian and Lisa Bergstrom

5
★★★★★

It's not often that you get the level of professionalism and respect that my wife and I recieved from Jim and Carl. We had to get towed from downtown St. Paul a few blocks to their shop. Their truck was clean, their shop was organized and inviting, and their staff at the front desk were friendly and respectful.

I am in the hospitality business and I can honestly say that I was amazed at the way we were treated by a group of people (the mechanical industry)typically not recognized for customer care or kind words.

I was particularly pleased with their no-pressure style of talking to us about preventative maintinance. I could tell that they were truly interested in keeping us up and running rather than just giving us the upsale pitch.

I even learned that Carl enjoys boating which is a personal passion of my wife and I.

Truly top notch, and they now have new customers for the long haul!

Brian and Lisa Bergstrom

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.

I brought in a 1982 station wagon I would be turning over to my daughter for use in Wisconsin. I had several vague problems and basically asked them to go over it and make it safe. They told me what was needed right away and what could wait. They gave me options and associated trade-offs. I trust their opinions and integrity. It is a joy to find an auto-shop that tells me something is NOT needed when I had expected to pay for it.

I send my friends to Lancer, knowing they will thank me.

5
★★★★★

I brought in a 1982 station wagon I would be turning over to my daughter for use in Wisconsin. I had several vague problems and basically asked them to go over it and make it safe. They told me what was needed right away and what could wait. They gave me options and associated trade-offs. I trust their opinions and integrity. It is a joy to find an auto-shop that tells me something is NOT needed when I had expected to pay for it.

I send my friends to Lancer, knowing they will thank me.

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.

We've been taking our vehicles to Lancer service for over a decade and I have to say that they are an outstanding garage. They value customer service more than any garage I've ever been to, and actually, more than most other types of businesses in general.
They take the time to thoroughly explain the suggested repairs and put it in language that you can understand. Their prices aren't the cheapest in town, but the value of their service and repair work is beyond words.
I highly recommend Lancer Service and am proud to be one of their customers.

5
★★★★★

We've been taking our vehicles to Lancer service for over a decade and I have to say that they are an outstanding garage. They value customer service more than any garage I've ever been to, and actually, more than most other types of businesses in general.
They take the time to thoroughly explain the suggested repairs and put it in language that you can understand. Their prices aren't the cheapest in town, but the value of their service and repair work is beyond words.
I highly recommend Lancer Service and am proud to be one of their customers.

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.

I have a SAAB and they can be problematic but whenever I have an issue, they are able to figure it out.

There have been a couple of tricky issues that were not repeatable the first time, they suggested to wait until it could be repeated, they found it and fixed the problem.

They always treat me with great respect and give me the straight story.

Lancer service is a first class operation and I highly recommend them.

5
★★★★★

I have a SAAB and they can be problematic but whenever I have an issue, they are able to figure it out.

There have been a couple of tricky issues that were not repeatable the first time, they suggested to wait until it could be repeated, they found it and fixed the problem.

They always treat me with great respect and give me the straight story.

Lancer service is a first class operation and I highly recommend them.

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.

I never write reviews for companies but just had to for Lancer Service. I had an issue with my 1995 GMC truck in which it would not start. I called Lancer Service and they provided me a level of service that has been missing in the country for a long time. They helpfully walked me through a few steps in testing and then provided me the answer on how to easily fix it myself. What other auto shop would do that? The only reason I am giving Lancer a 5 star rating is because this site won't allow me to give more then 5 stars. Lancer Service sets a new bar in customer service that more companies should try to achieve!!

5
★★★★★

I never write reviews for companies but just had to for Lancer Service. I had an issue with my 1995 GMC truck in which it would not start. I called Lancer Service and they provided me a level of service that has been missing in the country for a long time. They helpfully walked me through a few steps in testing and then provided me the answer on how to easily fix it myself. What other auto shop would do that? The only reason I am giving Lancer a 5 star rating is because this site won't allow me to give more then 5 stars. Lancer Service sets a new bar in customer service that more companies should try to achieve!!

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.

Very efficient customer service oriented auto-service business. I'm glad I found a place that gives me real answers without trying to sell me on unneccesary repairs/maintenance. I'll be back. Thanks!

2
★★★★★

Very efficient customer service oriented auto-service business. I'm glad I found a place that gives me real answers without trying to sell me on unneccesary repairs/maintenance. I'll be back. Thanks!

.

I brought my car into Lancer just for the convenience of the location and found it to be a wonderful experience. The experienced mechanics took the time to explain to me what was going on with my car (some heavy duty repairs) and were very knowledgeable. I have been back since and will continue to do so.

2
★★★★☆

I brought my car into Lancer just for the convenience of the location and found it to be a wonderful experience. The experienced mechanics took the time to explain to me what was going on with my car (some heavy duty repairs) and were very knowledgeable. I have been back since and will continue to do so.

.

I would bring my car back to Lancer anytime! Everyone is very friendly, down to earth and professional. When I brought my car they let me know what was actually wrong with my car and not giving me false information like I have in the past from other shops in the area. Its also at a very convient location right downtown. My expierence felt like i brought my car to a trustworthy small town shop!

2
★★★★★

I would bring my car back to Lancer anytime! Everyone is very friendly, down to earth and professional. When I brought my car they let me know what was actually wrong with my car and not giving me false information like I have in the past from other shops in the area. Its also at a very convient location right downtown. My expierence felt like i brought my car to a trustworthy small town shop!

Pros: Thumbs up all the way

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Lancer Service is by far the most exceptional automotive repair facility I have ever come across. Everything about Lancer is extraordinary in comparison to anyone else. They have a very professional, dedicated, experienced staff. Working with everyone there is a pleasure. Given my lack of mechanical aptitude, I greatly appreciate the time they spend with me during each and every visit. They are able to clearly explain what was done or what needs to be done (recommended) in comprehensible terms. This facility goes above and beyond in all that they do. Even when you bring your car in for a simple oil change, they thoroughly inspect the car. Whereas, other shops are more or less, get in, get out, goodbye! My experience is that Lancer really thrives itself on quality. However, they are still able to maintain competitive pricing with other places in the area. \r
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I have been a dedicated customer now for over 10 years. During this time, I have had several different types of vehicles. Never once were they unable to flawlessly repair a vehicle of mine. I have recommended Lancer to several friends and family members; everyone who has brought their car in has the same feedback and would never even consider bringing their vehicle elsewhere.\r
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If you are looking for a trustworthy, qualified automotive repair center, Lancer is the place to go! I highly recommend Lancer to all!

2
★★★★★

Lancer Service is by far the most exceptional automotive repair facility I have ever come across. Everything about Lancer is extraordinary in comparison to anyone else. They have a very professional, dedicated, experienced staff. Working with everyone there is a pleasure. Given my lack of mechanical aptitude, I greatly appreciate the time they spend with me during each and every visit. They are able to clearly explain what was done or what needs to be done (recommended) in comprehensible terms. This facility goes above and beyond in all that they do. Even when you bring your car in for a simple oil change, they thoroughly inspect the car. Whereas, other shops are more or less, get in, get out, goodbye! My experience is that Lancer really thrives itself on quality. However, they are still able to maintain competitive pricing with other places in the area. \r
\r
\r
\r
I have been a dedicated customer now for over 10 years. During this time, I have had several different types of vehicles. Never once were they unable to flawlessly repair a vehicle of mine. I have recommended Lancer to several friends and family members; everyone who has brought their car in has the same feedback and would never even consider bringing their vehicle elsewhere.\r
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If you are looking for a trustworthy, qualified automotive repair center, Lancer is the place to go! I highly recommend Lancer to all!

Pros: Convenient location, nice facility, excellent customer service

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I went here because it was on the AAA site and near where I was staying, but it wasn't worth it. They tried to tell me I needed all sorts of work that was more than the car was worth. At least they agreed that the work may not be worth doing and let me go on my way with just a hoist fee. I brought in my car for a second opinion elsewhere and they were able to do the job for literally $6 for some fluids compared to $1500 to replace the power steering and misc. items. Any time the print out says ""misc."" labor that might not be good. Not worth the convenience of their location.

1
★★☆☆☆

I went here because it was on the AAA site and near where I was staying, but it wasn't worth it. They tried to tell me I needed all sorts of work that was more than the car was worth. At least they agreed that the work may not be worth doing and let me go on my way with just a hoist fee. I brought in my car for a second opinion elsewhere and they were able to do the job for literally $6 for some fluids compared to $1500 to replace the power steering and misc. items. Any time the print out says ""misc."" labor that might not be good. Not worth the convenience of their location.

.

After reading the good reviews elsewhere I was surprised, but Lancer overshot their estimate significantly, did not phone for authorization before hand, and surprised me with the huge bill when I went to get the car. They were defensive and unapologetic about it. Hopefully a fluke, but beware...

0
★☆☆☆☆

After reading the good reviews elsewhere I was surprised, but Lancer overshot their estimate significantly, did not phone for authorization before hand, and surprised me with the huge bill when I went to get the car. They were defensive and unapologetic about it. Hopefully a fluke, but beware...

.

After reading the good reviews I was surprised, but Lancer overshot their estimate significantly, did not phone for authorization before hand, and surprised me with the huge bill when I went to get the car. They were defensive and unapologetic about it. Hopefully a fluke, but beware...

1
★☆☆☆☆

After reading the good reviews I was surprised, but Lancer overshot their estimate significantly, did not phone for authorization before hand, and surprised me with the huge bill when I went to get the car. They were defensive and unapologetic about it. Hopefully a fluke, but beware...

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.

We were headed out on a camping trip and my motorcycle broke down almost right in front of Lancer. Jim just happened to be there on a Saturday and offered to let us store the bike there for the weekend so we could go on and enjoy our weekend. Come Monday, he not only had thrown the battery on a charger, but he'd done some poking around to see if he could possibly help repair. Then he went one better and called the shop where the Enfield was last serviced to get some specs to see if he couldn't fix the bike himself. Sadly, he got no help from them so he was unable to fix it but he went way above and way beyond in trying to help. Because of that, I will be taking my automobiles there for all their repairs from now on. They are very focused on customer service and are just nice, decent people. I highly recommend them!

5
★★★★★

We were headed out on a camping trip and my motorcycle broke down almost right in front of Lancer. Jim just happened to be there on a Saturday and offered to let us store the bike there for the weekend so we could go on and enjoy our weekend. Come Monday, he not only had thrown the battery on a charger, but he'd done some poking around to see if he could possibly help repair. Then he went one better and called the shop where the Enfield was last serviced to get some specs to see if he couldn't fix the bike himself. Sadly, he got no help from them so he was unable to fix it but he went way above and way beyond in trying to help. Because of that, I will be taking my automobiles there for all their repairs from now on. They are very focused on customer service and are just nice, decent people. I highly recommend them!

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.

Lancer Service has worked on a few cars that we have owned over the years and they always do an excellent job. They are great at communicating issues with a vehicle and actions that need to be performed to fix it. They always look for ways to save us money (e.g. communicate with extended warranty companies on our behalf; recalls and tech bulletins, etc). Recently I brought our Mini Cooper in for an thermostat issue. They fixed that as well as as a broken speaker and window regulator, and it cost us nothing more. This alone saved us hundreds of dollars.
I can't recommend them enough.

5
★★★★★

Lancer Service has worked on a few cars that we have owned over the years and they always do an excellent job. They are great at communicating issues with a vehicle and actions that need to be performed to fix it. They always look for ways to save us money (e.g. communicate with extended warranty companies on our behalf; recalls and tech bulletins, etc). Recently I brought our Mini Cooper in for an thermostat issue. They fixed that as well as as a broken speaker and window regulator, and it cost us nothing more. This alone saved us hundreds of dollars.
I can't recommend them enough.

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.

My wife took here car here a short while ago.
I used to be a service writer for a car dealership.
I can tell you they did a great job of explaining the work needed, the pro's and con's of how to approach the work and it was a very good experience.

5
★★★★★

My wife took here car here a short while ago.
I used to be a service writer for a car dealership.
I can tell you they did a great job of explaining the work needed, the pro's and con's of how to approach the work and it was a very good experience.

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.

These guys are superb! I was very impressed with the time they took to exxplain what they were fixing on my car. I did not ever feel unappreciated or rushed and my car came back to me happy too! I would recommend them to anyone.

5
★★★★★

These guys are superb! I was very impressed with the time they took to exxplain what they were fixing on my car. I did not ever feel unappreciated or rushed and my car came back to me happy too! I would recommend them to anyone.

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.

This is the place to take your vehicle if you want honest work without all the added extras! Easy to talk to,and very fair! The guys will tell you what they are going to do so you know before hand what the problem is!Great wait time too!!Very easy location and they will treat you right!

5
★★★★★

This is the place to take your vehicle if you want honest work without all the added extras! Easy to talk to,and very fair! The guys will tell you what they are going to do so you know before hand what the problem is!Great wait time too!!Very easy location and they will treat you right!

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.

i had left my car for servicing the engine and the service that they delivered was very good.i constantly had some kind fo trouble with the ignition. all that i did was i explained to these guys as to what was the trouble i kept encountering with and they took care of that.and after their service on my car, till date i havnt faced any trouble like i used to hav before with my car.

4
★★★★☆

i had left my car for servicing the engine and the service that they delivered was very good.i constantly had some kind fo trouble with the ignition. all that i did was i explained to these guys as to what was the trouble i kept encountering with and they took care of that.and after their service on my car, till date i havnt faced any trouble like i used to hav before with my car.

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.

I was finally convinced to drive from Mpls to St. Paul for all our car's needs when I found Lancer Service. They are very helpful and do not try to sell you unnecessary parts - but do look out for your car's future and always advise you on what to look out for in the coming months/years. Lancer is top notch! When I called them the other day for an estimate, the service guy emailed it all to me (itemized) so I could see what everything was going to cost and compare to other quotes.

PROS: Excellent advice and service
CONS:

5
★★★★★

I was finally convinced to drive from Mpls to St. Paul for all our car's needs when I found Lancer Service. They are very helpful and do not try to sell you unnecessary parts - but do look out for your car's future and always advise you on what to look out for in the coming months/years. Lancer is top notch! When I called them the other day for an estimate, the service guy emailed it all to me (itemized) so I could see what everything was going to cost and compare to other quotes.

PROS: Excellent advice and service
CONS:

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Message from Lancer Service Auto Care

Lancer Service has provided professional auto service in Downtown St Paul since 1977. We are your dealership alternative for personal auto repair and maintenance.

More about Lancer Service Auto Care

Conveniently Located in Downtown St Paul Complete Auto Service / Maintenance / Repairs Computerized Diagnostics Towing & Road Service

 

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