Genz-Ryan Plumbing & Heating

★★★★☆
  • 14745 S Robert Trl

    Rosemount, MN 55068

    Map & Directions
  • 612-423-1144

About Genz-Ryan Plumbing & Heating

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Home Construction & Remodeling
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.

Way over priced...they said I needed everything new...it is like a bait and switch company...will not do business again...

1
★☆☆☆☆

Way over priced...they said I needed everything new...it is like a bait and switch company...will not do business again...

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.

Nick C. did a very fine job with my AC servicing today! Excellent representative and technician...

5
★★★★★

Nick C. did a very fine job with my AC servicing today! Excellent representative and technician...

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.

Our 1973 home was on its original furnace an HVAC, so we figured it was time for an upgrade. We got bids from 4 contractors after very quickly down-selecting to two we went with Genz.

Our salesman was extremely friendly, respectful, educational, and thorough. He didn't try to over-sell us, and in fact talked me OUT of some more expensive options that just didn't fit my needs.

A geo-thermal install is not simple. It involves sub-contracting and a lot of moving parts. My install manager did a great job of coordinating everything, keeping me up to speed, and executing the project. The sub-contractors were all very friendly.

I am of the belief that for any project of this magnitude expecting no mistakes is just completely impractical. Expecting the company to do everything they can to make sure you're satisfied, however, should be the standard. In this Genz-Ryan both promised, and delivered.

My system was installed in the cooling season. When it flipped into heating it was just a bit noisier than I expected. They came out and fixed it. No shirking, no fuss. Fantastic experience.

I am now a customer of Genz-Ryan as long as they keep the business as this fine of a level.

5
★★★★★

Our 1973 home was on its original furnace an HVAC, so we figured it was time for an upgrade. We got bids from 4 contractors after very quickly down-selecting to two we went with Genz.

Our salesman was extremely friendly, respectful, educational, and thorough. He didn't try to over-sell us, and in fact talked me OUT of some more expensive options that just didn't fit my needs.

A geo-thermal install is not simple. It involves sub-contracting and a lot of moving parts. My install manager did a great job of coordinating everything, keeping me up to speed, and executing the project. The sub-contractors were all very friendly.

I am of the belief that for any project of this magnitude expecting no mistakes is just completely impractical. Expecting the company to do everything they can to make sure you're satisfied, however, should be the standard. In this Genz-Ryan both promised, and delivered.

My system was installed in the cooling season. When it flipped into heating it was just a bit noisier than I expected. They came out and fixed it. No shirking, no fuss. Fantastic experience.

I am now a customer of Genz-Ryan as long as they keep the business as this fine of a level.

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.

Our 1973 home was on its original furnace an HVAC, so we figured it was time for an upgrade. We got bids from 4 contractors after very quickly down-selecting to two we went with Genz.

Our salesman was extremely friendly, respectful,

3
★★★★★

Our 1973 home was on its original furnace an HVAC, so we figured it was time for an upgrade. We got bids from 4 contractors after very quickly down-selecting to two we went with Genz.

Our salesman was extremely friendly, respectful,

.

john erickson was our salesperson - I mean plumber. He used scare tactics and tried to sell a water heater, furnace, water softener all when I had only asked about water flow. He charged me $100.00 to come out and 80% of his time was spent on sales pitches - what a waste of MY time. After he left and I checked consumer reports I realized his prices were way over the top and he was only here for his profit - not my welfare at all. I'm looking for a new plumber and love this website.

2
★★☆☆☆

john erickson was our salesperson - I mean plumber. He used scare tactics and tried to sell a water heater, furnace, water softener all when I had only asked about water flow. He charged me $100.00 to come out and 80% of his time was spent on sales pitches - what a waste of MY time. After he left and I checked consumer reports I realized his prices were way over the top and he was only here for his profit - not my welfare at all. I'm looking for a new plumber and love this website.

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.

Genz-Ryan installed kitchen counter tops in my home. Everything from the initial showroom tour and consultation to the finished product was handled with complete professionalism by extremely knowledgeable individuals. The showroom itself made our decision making process very easy as we were able to see fully functioning faucets and full counter top designs. The finished product looks amazing and we have received numerous compliments from guests in our home.

I would highly recommend Genz-Ryan for any plumbing, heating, air conditioning, or remodeling project!

5
★★★★★

Genz-Ryan installed kitchen counter tops in my home. Everything from the initial showroom tour and consultation to the finished product was handled with complete professionalism by extremely knowledgeable individuals. The showroom itself made our decision making process very easy as we were able to see fully functioning faucets and full counter top designs. The finished product looks amazing and we have received numerous compliments from guests in our home.

I would highly recommend Genz-Ryan for any plumbing, heating, air conditioning, or remodeling project!

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.

Genz-Ryan installed kitchen counter tops in my home. Everything from the initial showroom tour and consultation to the finished product was handled with complete professionalism by extremely knowledgeable individuals. The showroom itself made our decision making process very easy as we were able to see fully functioning faucets and full counter top designs. The finished product looks amazing and we have received numerous compliments from guests in our home.

I would highly recommend Genz-Ryan for any plumbing, heating, air conditioning, or remodeling project!

2
★★★★★

Genz-Ryan installed kitchen counter tops in my home. Everything from the initial showroom tour and consultation to the finished product was handled with complete professionalism by extremely knowledgeable individuals. The showroom itself made our decision making process very easy as we were able to see fully functioning faucets and full counter top designs. The finished product looks amazing and we have received numerous compliments from guests in our home.

I would highly recommend Genz-Ryan for any plumbing, heating, air conditioning, or remodeling project!

.

The guy, Steve, who came out and serviced my furnace was very hot. Quality, quick work. He also cleaned out my plumbing extremely well. Thanks Genz-Ryan for hiring such competent, sexy people to service my furnace.

5
★★★★★

The guy, Steve, who came out and serviced my furnace was very hot. Quality, quick work. He also cleaned out my plumbing extremely well. Thanks Genz-Ryan for hiring such competent, sexy people to service my furnace.

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1 out of 1 people found this review helpful.

.

"THE BEST!" That's the best way to put it... Our experience with Genz-Ryan was the epitome of satisfaction. From the first initial contact to the final install and inspection we couldn't be happier and more satisfied. We had a high-efficiency central air conditioner installed and the level of expertise and professional workmanship was second to none. Andy Ryan was our contact and he was courteous, experienced and very intuitive to our needs. We shopped around and quickly found that Genz-Ryan was the company we could trust and really liked the "family-owned company" feeling that was a part of the experience. You can really tell they take their work serious and have immense pride in every aspect of the job at hand. I would and will continue to recommend this company to all of my friends and family. Keep up the GREAT job! Thanks to all at Genz-Ryan for keeping us "cool" this summer and into the future.

5
★★★★★

"THE BEST!" That's the best way to put it... Our experience with Genz-Ryan was the epitome of satisfaction. From the first initial contact to the final install and inspection we couldn't be happier and more satisfied. We had a high-efficiency central air conditioner installed and the level of expertise and professional workmanship was second to none. Andy Ryan was our contact and he was courteous, experienced and very intuitive to our needs. We shopped around and quickly found that Genz-Ryan was the company we could trust and really liked the "family-owned company" feeling that was a part of the experience. You can really tell they take their work serious and have immense pride in every aspect of the job at hand. I would and will continue to recommend this company to all of my friends and family. Keep up the GREAT job! Thanks to all at Genz-Ryan for keeping us "cool" this summer and into the future.

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1 out of 1 people found this review helpful.

.

I wouldn't recommend using them. We had them install a furnace and our house always seemed chilly in the winter. Since it was a new house, we just thought it was poorly insulated. There were some items the inspector said needed to be fixed and he would let them know. We never heard from them. We tried calling them and left messages on their managers cell phone and they never called us back. We gave up for the winter and tried again next spring. Same thing.

We finally got someone to return our calls (after the 2nd winter) and they noticed the Acoil was 100% blocked and he had never seen one that bad. He said it was probably this bad for years and whoever installed the furnace in the first place should have told us about it during the install because we would have had the option of getting a combo deal with a central air unit (which includes a new a coil), which the additional amount wouldve been about the same amount as replacing it (the fins were also damaged so it couldn't just be cleaned).

So the hot air was blowing out of the side of our furnace for the past two winters. Which is why we always had the heat cranked up (wasting energy and hundreds/thousands of $), but couldn't seem to get our home warm.

We brought it up to the owners and they came to our house and blamed it on our retexturizing the ceilings stating that there would've been dust in the air and thats what completely clogged it. We proved to them the ceilings were completed before they installed the unit, so it was like that before the installation was done.

So they changed their excuse to, oh, well it has been 2.5 years, its just impossible to tell what condition it was in when we installed it. So they have been unwilling to work with us and we're basically SOL.

We did get a new central air unit put in by sedgwick and they have been wonderful.

Im sure most of the time, they do fine. But I would recommend finding another company because if something does go wrong, they are totally unwilling to admit any fault and will not even make an effort to fix the situation.

1
★☆☆☆☆

I wouldn't recommend using them. We had them install a furnace and our house always seemed chilly in the winter. Since it was a new house, we just thought it was poorly insulated. There were some items the inspector said needed to be fixed and he would let them know. We never heard from them. We tried calling them and left messages on their managers cell phone and they never called us back. We gave up for the winter and tried again next spring. Same thing.

We finally got someone to return our calls (after the 2nd winter) and they noticed the Acoil was 100% blocked and he had never seen one that bad. He said it was probably this bad for years and whoever installed the furnace in the first place should have told us about it during the install because we would have had the option of getting a combo deal with a central air unit (which includes a new a coil), which the additional amount wouldve been about the same amount as replacing it (the fins were also damaged so it couldn't just be cleaned).

So the hot air was blowing out of the side of our furnace for the past two winters. Which is why we always had the heat cranked up (wasting energy and hundreds/thousands of $), but couldn't seem to get our home warm.

We brought it up to the owners and they came to our house and blamed it on our retexturizing the ceilings stating that there would've been dust in the air and thats what completely clogged it. We proved to them the ceilings were completed before they installed the unit, so it was like that before the installation was done.

So they changed their excuse to, oh, well it has been 2.5 years, its just impossible to tell what condition it was in when we installed it. So they have been unwilling to work with us and we're basically SOL.

We did get a new central air unit put in by sedgwick and they have been wonderful.

Im sure most of the time, they do fine. But I would recommend finding another company because if something does go wrong, they are totally unwilling to admit any fault and will not even make an effort to fix the situation.

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.

I bought a new furnace and air conditioner from Genz-Ryan and was great experience. It started when the salesperson arrived and put covers on his shoes before he entered my home. He provided me an educational experience and helped me decide what unit was best for me. The installer arrived on time, did a great job, and also left my home clean. They are true professionals.

5
★★★★★

I bought a new furnace and air conditioner from Genz-Ryan and was great experience. It started when the salesperson arrived and put covers on his shoes before he entered my home. He provided me an educational experience and helped me decide what unit was best for me. The installer arrived on time, did a great job, and also left my home clean. They are true professionals.

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.

My AC went out, I made a quick call to Genz-Ryan. They explained to me a lot of the deals that were out there, as well as the confusing tax-rebate program going on. They didn't "oversell" me on any equipment. They got me into just what I needed at my pricepoint, that qualified me still for all the rebates and credits, etc.

Installation was a breeze! I would recommend them highly and will plan on using them from now on!

2
★★★★★

My AC went out, I made a quick call to Genz-Ryan. They explained to me a lot of the deals that were out there, as well as the confusing tax-rebate program going on. They didn't "oversell" me on any equipment. They got me into just what I needed at my pricepoint, that qualified me still for all the rebates and credits, etc.

Installation was a breeze! I would recommend them highly and will plan on using them from now on!

Pros: Great price / great service

.

I called Genz Ryan for a warranty replacement of my water heater. They charged me $100 to tell me it was leaking (which I already knew) and wanted to charge me $1000 in labor to change it out.
The next plumber I called under-bid them by $800 and had the job done in less than 2 hours.
If you use them, you are paying too much!!

1
★☆☆☆☆

I called Genz Ryan for a warranty replacement of my water heater. They charged me $100 to tell me it was leaking (which I already knew) and wanted to charge me $1000 in labor to change it out.
The next plumber I called under-bid them by $800 and had the job done in less than 2 hours.
If you use them, you are paying too much!!

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0 out of 1 people found this review helpful.

.

My AC went out during the hottest week in June and I was going to be away on business travel. Rodney the sales rep was able to work around my schedule to come in and quote me prices / options - and installation was available within days. The transition from no AC to installed AC was seamless!

5
★★★★★

My AC went out during the hottest week in June and I was going to be away on business travel. Rodney the sales rep was able to work around my schedule to come in and quote me prices / options - and installation was available within days. The transition from no AC to installed AC was seamless!

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.

I had an issue with my air conditioning. I put a call into Genz-Ryan and they were out to my home the same day. Great service at a reasonable price.

5
★★★★★

I had an issue with my air conditioning. I put a call into Genz-Ryan and they were out to my home the same day. Great service at a reasonable price.

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1 out of 1 people found this review helpful.

.

I would recommend Genz-Ryan because of the prompt, friendly, honest service we received. I felt very comfortable letting them into my home and they only fixed what was needed. Affordable prices.

5
★★★★★

I would recommend Genz-Ryan because of the prompt, friendly, honest service we received. I felt very comfortable letting them into my home and they only fixed what was needed. Affordable prices.

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1 out of 1 people found this review helpful.

.

They did a great job. Showed up the next day to do the work and were super friendly. They even took time to explain everything they did at the end. I would totally recommend them.

5
★★★★★

They did a great job. Showed up the next day to do the work and were super friendly. They even took time to explain everything they did at the end. I would totally recommend them.

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1 out of 1 people found this review helpful.

.

When my AC died I called Genz Ryan. They were incredibly responsive and the tech who came to our house (Mitch) was courteous and very knowledgable. He presented me with several options and even steered me to a less expensive option. I called the company after Mitch left for some clarification about tax credits and got a call back from the president of the comapny who answered all my questions! The unit I chose was installed the next day and the crew was, again, courteous and knowledgable.
I will definitely use Genz Ryan for my future HVAC and plumbing needs!

5
★★★★★

When my AC died I called Genz Ryan. They were incredibly responsive and the tech who came to our house (Mitch) was courteous and very knowledgable. He presented me with several options and even steered me to a less expensive option. I called the company after Mitch left for some clarification about tax credits and got a call back from the president of the comapny who answered all my questions! The unit I chose was installed the next day and the crew was, again, courteous and knowledgable.
I will definitely use Genz Ryan for my future HVAC and plumbing needs!

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1 out of 1 people found this review helpful.

.

Having called to schedule a service call for a problem, the service manager thoroughly took his time to discover what the problem was and who his best technician to fix it might be; he then coached me through some steps to try resolve it without having to spend money on the service call. Was patient with me and took his time - maybe 10 minutes if you can believe that - in our hurry up world. Could have just as easily scheduled a service call, but had my best interest at heart. LEGENDARY service and I highly recommend Genz Ryan to anyone needing plumbing or HVAC service. Thank you Richard!!!

2
★★★★★

Having called to schedule a service call for a problem, the service manager thoroughly took his time to discover what the problem was and who his best technician to fix it might be; he then coached me through some steps to try resolve it without having to spend money on the service call. Was patient with me and took his time - maybe 10 minutes if you can believe that - in our hurry up world. Could have just as easily scheduled a service call, but had my best interest at heart. LEGENDARY service and I highly recommend Genz Ryan to anyone needing plumbing or HVAC service. Thank you Richard!!!

Pros: Helped me solve a problem & save $$ without a service call

Cons: None

.

After I got their insane price quote I called several other plumbers and got the same work done for a third of the cost. Saved over $600 ... Make some calls first!

2
★★☆☆☆

After I got their insane price quote I called several other plumbers and got the same work done for a third of the cost. Saved over $600 ... Make some calls first!

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0 out of 1 people found this review helpful.

.

They had missed an app 2 days in a row and lied about the reason. Prices were through the roof. I figured about $350.00 Per hr for labor only WATCH OUT FOR THESE THIEVES

1
★☆☆☆☆

They had missed an app 2 days in a row and lied about the reason. Prices were through the roof. I figured about $350.00 Per hr for labor only WATCH OUT FOR THESE THIEVES

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0 out of 1 people found this review helpful.

.

Arrived when they said they would; did a quick thorough job; left bathroom clean; polite and friendly worker; same day service as needed; reasonably priced

4
★★★★☆

Arrived when they said they would; did a quick thorough job; left bathroom clean; polite and friendly worker; same day service as needed; reasonably priced

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