Cremation Society Of Minnesota

★★★★☆
  • 7110 France Ave S

    Edina, MN 55435

    Map & Directions
  • 952-924-4100

About Cremation Society Of Minnesota

Categories
Hours
Sun Closed;Mon: 8:00 a.m.-5:00 p.m.;Tue: 8:00 a.m.-5:00 p.m.;Wed: 8:00 a.m.-5:00 p.m.;Thu: 8:00 a.m.-5:00 p.m.;Fri: 8:00 a.m.-5:00 p.m.;Sat Closed;

Personal Services

Personal Services
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I went to pick up my Mom's remains and they were supposed to give me a book for the guests to write in. Well, they forgot to give me the book and I had to go back the next day to pick-up the book. I never got an apology for their

3
★★★★★

I went to pick up my Mom's remains and they were supposed to give me a book for the guests to write in. Well, they forgot to give me the book and I had to go back the next day to pick-up the book. I never got an apology for their

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We celebrated the life of my mother, Ruth Aiko Morishita Yamamoto at the Cremations Society of MN, Edina Chapel on April 17, 2011.
The service from the time of my mom's death on December 9, 2010 until we celebrated her life was world class. Meredith offered condolences, support, kind and compassionate assistance in planning and carrying out my mom' service. The office staff was professional, patient, and friendly. Working out the technical details for a PowerPoint Presentation of my mom's life in photos was handled professionally and with care, GOING THE EXTRA MILE, and concern until we were able to achieve it!! The staff who worked with us on the day of the service itself, especially Jim, was wonderful, efficient, helpful, professional, friendly, warm yet businesslike, and expressed caring to all who attended. They handled the behind-the-scenes details beautifully. I would highly recommend this Chapel and its staff to anyone whose loved one has passed away. Joyce Yamamoto & Jerry Riach & Families

5
★★★★★

We celebrated the life of my mother, Ruth Aiko Morishita Yamamoto at the Cremations Society of MN, Edina Chapel on April 17, 2011.
The service from the time of my mom's death on December 9, 2010 until we celebrated her life was world class. Meredith offered condolences, support, kind and compassionate assistance in planning and carrying out my mom' service. The office staff was professional, patient, and friendly. Working out the technical details for a PowerPoint Presentation of my mom's life in photos was handled professionally and with care, GOING THE EXTRA MILE, and concern until we were able to achieve it!! The staff who worked with us on the day of the service itself, especially Jim, was wonderful, efficient, helpful, professional, friendly, warm yet businesslike, and expressed caring to all who attended. They handled the behind-the-scenes details beautifully. I would highly recommend this Chapel and its staff to anyone whose loved one has passed away. Joyce Yamamoto & Jerry Riach & Families

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It definitely helps to sign up for this before the death of your loved one. The person at the front desk was very rude, but other than that, the people were prompt and helpful.

4
★★★★☆

It definitely helps to sign up for this before the death of your loved one. The person at the front desk was very rude, but other than that, the people were prompt and helpful.

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The attendants who assisted in the removal of my father's were professional and showed proper decorum and respect.

But it ended there. Once at the offices of the funeral home it became "all business" with no condolences offered and even an incident so full of disrespect, I would have been furious if not already too numb with grief over my father's passing:
When my father's cremains were given to me, the woman took them from the cabinet where they were stored and almost dropped the box. Her comment to cover her clumsiness was "Oh! He's a heavy one!" and actually laughed! I in no uncertain terms reminded her that those were my fathers ashes and to show a bit more respect. I might as well have been talking to a duck for all the difference it made.

Fast forward two and a half years: Although my father's cremains were scattered on private land, my father was still entitled to a military memorial marker at Fort Snelling national cemetary. When I decided I was ready to visit the site, I attempted to find the location using the cemetary's location website. There was no record of my father's marker online. I called the cemetary directly, they also had no record!
When I called the Cremation Society of Minnesota, I was told that "the family" had not provided discharge papers or completed the marker request form. This was completely false as I completed the request form in their offices while they photocopied the DD214 discharge papers! The person on the phone insisted they never received them. But if that was the case, why did they still have the honorable discharge certificate but not the papers or request form that I completed on site? They will not admit they screwed up, never followed through to request the forms they lost and never tendered his US Flag! No reminders or follow up whatsoever was attempted!

Thank you Cremation Society of Minnesota for making me relive this painful process a second time.

1
★★☆☆☆

The attendants who assisted in the removal of my father's were professional and showed proper decorum and respect.

But it ended there. Once at the offices of the funeral home it became "all business" with no condolences offered and even an incident so full of disrespect, I would have been furious if not already too numb with grief over my father's passing:
When my father's cremains were given to me, the woman took them from the cabinet where they were stored and almost dropped the box. Her comment to cover her clumsiness was "Oh! He's a heavy one!" and actually laughed! I in no uncertain terms reminded her that those were my fathers ashes and to show a bit more respect. I might as well have been talking to a duck for all the difference it made.

Fast forward two and a half years: Although my father's cremains were scattered on private land, my father was still entitled to a military memorial marker at Fort Snelling national cemetary. When I decided I was ready to visit the site, I attempted to find the location using the cemetary's location website. There was no record of my father's marker online. I called the cemetary directly, they also had no record!
When I called the Cremation Society of Minnesota, I was told that "the family" had not provided discharge papers or completed the marker request form. This was completely false as I completed the request form in their offices while they photocopied the DD214 discharge papers! The person on the phone insisted they never received them. But if that was the case, why did they still have the honorable discharge certificate but not the papers or request form that I completed on site? They will not admit they screwed up, never followed through to request the forms they lost and never tendered his US Flag! No reminders or follow up whatsoever was attempted!

Thank you Cremation Society of Minnesota for making me relive this painful process a second time.

Pros: Removal attendants very professional and dignified.

Cons: Office staff and Funeral Dir. lack sensitivity/follow though

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The staff/experience @ Cremation Society in handling my mother's arrangements were average. We met w/employee prior to her death to make the arrangements then again on the day she died, to finalize same. Found it odd that the employee handling our account didn't express any condolonces on the day she died, and in general lacked any personal touch. We had a much better experience working w/ Washburn-McReavy a few years back for my father's arrangements. Cremation Society wasn't 'bad' they just lacked the sensitivity more appropriate for this line of work.

3
★★★☆☆

The staff/experience @ Cremation Society in handling my mother's arrangements were average. We met w/employee prior to her death to make the arrangements then again on the day she died, to finalize same. Found it odd that the employee handling our account didn't express any condolonces on the day she died, and in general lacked any personal touch. We had a much better experience working w/ Washburn-McReavy a few years back for my father's arrangements. Cremation Society wasn't 'bad' they just lacked the sensitivity more appropriate for this line of work.

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