Luther Burnsville Volkswagen

★★★★☆
  • 14550 Buck Hill Rd .

    Burnsville, MN 55306

    Map & Directions
  • 952-892-9400

About Luther Burnsville Volkswagen

Categories
Hours
Sales: Mon-Thur 8:30am-9pm Fri-Sat 8:30-6pm Service/parts: Mon-Thurs 7am-9pm Fri 7am-6pm Sat 8am-5pm

Automotive

Automotive
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I took my car in to this dealership for some minor work. After their hands on multi-point inspection and computer diagnosis, they came back with quite a detailed list of what was wrong with the car. I was suprised that part of the

3
★★★★★

I took my car in to this dealership for some minor work. After their hands on multi-point inspection and computer diagnosis, they came back with quite a detailed list of what was wrong with the car. I was suprised that part of the

.

I purchased my '04 Jetta wagon from Burnsville new, and have had it serviced by them ever since. Sandie in service is by far the best customer service rep I have ever had in any business! Honest, trustworthy, great communications throughout. I can't recommend them enough.

5
★★★★★

I purchased my '04 Jetta wagon from Burnsville new, and have had it serviced by them ever since. Sandie in service is by far the best customer service rep I have ever had in any business! Honest, trustworthy, great communications throughout. I can't recommend them enough.

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1 out of 1 people found this review helpful.

.

I had an oil change (synthetic) and two recall issues addressed, plus general check-up for under $30. Staff was friendly and helpful. Timing was quick. More than I would have expected.

5
★★★★★

I had an oil change (synthetic) and two recall issues addressed, plus general check-up for under $30. Staff was friendly and helpful. Timing was quick. More than I would have expected.

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We had bought a used car from Luther and they supposedly have this great warranty, but they don't actually honor it. We have a door lock that will not work with the automatic locks. Luther looked at it, and decided it was too expensive for them to fix without an OK from the higher-ups, which they never sought and never fixed. The AC has since crapped out, and now the car will not start unless it is jumped. All of these things are checked off on their list of things that their mechanics checked and approved as working, yet they wouldn't fix, even though their warranty says they will.

They are only in it for the money and do not care at all about their customers. They only got 1 star because that's the lowest I could give, but really, I think they owe me stars instead.

0
★☆☆☆☆

We had bought a used car from Luther and they supposedly have this great warranty, but they don't actually honor it. We have a door lock that will not work with the automatic locks. Luther looked at it, and decided it was too expensive for them to fix without an OK from the higher-ups, which they never sought and never fixed. The AC has since crapped out, and now the car will not start unless it is jumped. All of these things are checked off on their list of things that their mechanics checked and approved as working, yet they wouldn't fix, even though their warranty says they will.

They are only in it for the money and do not care at all about their customers. They only got 1 star because that's the lowest I could give, but really, I think they owe me stars instead.

Pros: They sell cars

Cons: Not honoring their warranty

 

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