Marguerite's Music

★★★★☆
3.5 4
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I brought my new guitar there to get new strings put on and get the action adjusted; the general stuff you get done when you get a new guitar. When i got the guitar, i looked over every square inch (ebay), and the only thing wrong was a surface hairline crack about an inch long on the bottom of the fret where it connects to the guitar. didnt look structural. They said it would take a couple of days but it took a full week. I called after a couple of days and left a VM but no one called me back. When i picked up the guitar, they didnt tell me anything about it. the guy just rang me up and i left. When i got home, this is what i find:
1) gouges up both sides of the fret board, i assume from filing smooth the frets.
2) a new crack/chip at the bottom of the fret board. looks like a piece chipped off and they glued it back on. 1/8 of an inch half circle chip.
3) Original crack, it looks like they tried a repair job, so yay. but i have no idea what they did to my guitar since they didnt tell me. but it is a positive i suppose they saw the crack and fixed it.
4) A couple of strings buzz so bad, that there is no joy in playing it. it gets picked up in the amp. I know guitars sometimes just buzz but i can't believe it can't be further adjusted to get it minimal.
So with the poor customer service of not calling me back when i left a vm, not telling me what was performed on my guitar and looking over the guitar with me at the store, the cosmetic damage and poor adjustments, I will never go back and i will never recommend this store to anyone. I am taking my guitar to a different music store to get a 2nd opinion and hopefully they can make it playable.

1
★☆☆☆☆

I brought my new guitar there to get new strings put on and get the action adjusted; the general stuff you get done when you get a new guitar. When i got the guitar, i looked over every square inch (ebay), and the only thing wrong was a surface hairline crack about an inch long on the bottom of the fret where it connects to the guitar. didnt look structural. They said it would take a couple of days but it took a full week. I called after a couple of days and left a VM but no one called me back. When i picked up the guitar, they didnt tell me anything about it. the guy just rang me up and i left. When i got home, this is what i find:
1) gouges up both sides of the fret board, i assume from filing smooth the frets.
2) a new crack/chip at the bottom of the fret board. looks like a piece chipped off and they glued it back on. 1/8 of an inch half circle chip.
3) Original crack, it looks like they tried a repair job, so yay. but i have no idea what they did to my guitar since they didnt tell me. but it is a positive i suppose they saw the crack and fixed it.
4) A couple of strings buzz so bad, that there is no joy in playing it. it gets picked up in the amp. I know guitars sometimes just buzz but i can't believe it can't be further adjusted to get it minimal.
So with the poor customer service of not calling me back when i left a vm, not telling me what was performed on my guitar and looking over the guitar with me at the store, the cosmetic damage and poor adjustments, I will never go back and i will never recommend this store to anyone. I am taking my guitar to a different music store to get a 2nd opinion and hopefully they can make it playable.

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I have been playing guitar for around 10 years and have never run into customer service this bad. If you must shop here do not order anything you will wait a long time to get your stuff and do not expect much in the way of product support.

3
★★★★★

I have been playing guitar for around 10 years and have never run into customer service this bad. If you must shop here do not order anything you will wait a long time to get your stuff and do not expect much in the way of product support.

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I went to Marguerite's looking for keyboards or synthesizers. Their selection isn't so great, but their guitar, bass, and drum selection was extensive. All in all, I would go there for things like strings, etc., but I was disappointed in their lack of other instruments. I play the cello and would assume a music store of this size would carry stringed instruments.

3
★★★☆☆

I went to Marguerite's looking for keyboards or synthesizers. Their selection isn't so great, but their guitar, bass, and drum selection was extensive. All in all, I would go there for things like strings, etc., but I was disappointed in their lack of other instruments. I play the cello and would assume a music store of this size would carry stringed instruments.

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I've gone to this store several time to get speaker equipments, mike equipments, and other supplies. They have always been very helpful. Once, something was missing from a box I had purchased & they promply gave me a replacement and apologized for the trouble. I highly recommend this store.

4
★★★★☆

I've gone to this store several time to get speaker equipments, mike equipments, and other supplies. They have always been very helpful. Once, something was missing from a box I had purchased & they promply gave me a replacement and apologized for the trouble. I highly recommend this store.

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