Stride Rite

★★★☆☆
  • 2048 Burnsville Center Ste 1248

    Burnsville, MN 55306

    Map & Directions
  • 952-435-3322

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3.0 2
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Would give this store a zero star rating if that was possible! We went to the store to exchange an obviously defective shoe that broke 1 wk into the wear by my daughter and were first told by the EXTREMELY rude clerk that it was not within Stride Rite policy to exchange worn shoes, even though the policy was in writing directly by the cash register. She then stated that the size shoe for which our daughter was measured at the same store was not correct and this was what "damaged" the shoe because it was 1/2 size too small. After this she refused to give us the name of the store manager stating only that she was the part time manager. In spite of our concerns, she continually set us aside to tend to other customers and ultimately threatened to call security when we tried to take the written copy of the return policy she was blatantly ignoring. She stated that it was her sole discretion ... if that was possible! We went to the store to exchange an obviously defective shoe that broke 1 wk into the wear by my daughter and were first told by the EXTREMELY rude clerk that it was not within Stride Rite policy to exchange worn shoes, even though the policy was in writing directly by the cash register. She then stated that the size shoe for which our daughter was measured at the same store was not correct and this was what "damaged" the shoe because it was 1/2 size too small. After this she refused to give us the name of the store manager stating only that she was the part time manager. In spite of our concerns, she continually set us aside to tend to other customers and ultimately threatened to call security when we tried to take the written copy of the return policy she was blatantly ignoring. She stated that it was her sole discretion to determine manufacturing defects. She refused to give us her name or that of the store management, but luckily had her nametag on. I have never witnessed such poor customer service. For the price of their shoes I would expect Stride Rite to stand behind their products and honor their written policies.

1
★☆☆☆☆

Would give this store a zero star rating if that was possible! We went to the store to exchange an obviously defective shoe that broke 1 wk into the wear by my daughter and were first told by the EXTREMELY rude clerk that it was not within Stride Rite policy to exchange worn shoes, even though the policy was in writing directly by the cash register. She then stated that the size shoe for which our daughter was measured at the same store was not correct and this was what "damaged" the shoe because it was 1/2 size too small. After this she refused to give us the name of the store manager stating only that she was the part time manager. In spite of our concerns, she continually set us aside to tend to other customers and ultimately threatened to call security when we tried to take the written copy of the return policy she was blatantly ignoring. She stated that it was her sole discretion ... if that was possible! We went to the store to exchange an obviously defective shoe that broke 1 wk into the wear by my daughter and were first told by the EXTREMELY rude clerk that it was not within Stride Rite policy to exchange worn shoes, even though the policy was in writing directly by the cash register. She then stated that the size shoe for which our daughter was measured at the same store was not correct and this was what "damaged" the shoe because it was 1/2 size too small. After this she refused to give us the name of the store manager stating only that she was the part time manager. In spite of our concerns, she continually set us aside to tend to other customers and ultimately threatened to call security when we tried to take the written copy of the return policy she was blatantly ignoring. She stated that it was her sole discretion to determine manufacturing defects. She refused to give us her name or that of the store management, but luckily had her nametag on. I have never witnessed such poor customer service. For the price of their shoes I would expect Stride Rite to stand behind their products and honor their written policies.

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Stride Rite is the only place that I buy shoes for my two children (ages 7 and 2). Having tried it at department stores and other places and found it frustrating, I stick with Stride Rite because they have a nice selection of shoes for kids that fit well and last well. The kids enjoy the shoe selection as well - especially since so many of the shoes have the feature of lighting up at every step.

The salespeople at this Stride Rite are consistently attentive and helpful. They always measure the kids' feet and ensure that they are getting shoes that will fit - and they usually make a recommendation for when we might need to come back as well. They know their merchandise, the kids like shopping for shoes, and the shoes themselves are of excellent quality.

This is one of my favorite places to shop!

PROS: nice selection of kids shoes, attentive salespeople
CONS: why don't they sell shoes that light up for adults?

5
★★★★★

Stride Rite is the only place that I buy shoes for my two children (ages 7 and 2). Having tried it at department stores and other places and found it frustrating, I stick with Stride Rite because they have a nice selection of shoes for kids that fit well and last well. The kids enjoy the shoe selection as well - especially since so many of the shoes have the feature of lighting up at every step.

The salespeople at this Stride Rite are consistently attentive and helpful. They always measure the kids' feet and ensure that they are getting shoes that will fit - and they usually make a recommendation for when we might need to come back as well. They know their merchandise, the kids like shopping for shoes, and the shoes themselves are of excellent quality.

This is one of my favorite places to shop!

PROS: nice selection of kids shoes, attentive salespeople
CONS: why don't they sell shoes that light up for adults?

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Footwear engineered for the many needs and stages of childhood, from infancy to toddlerhood to schoolyard sports.

 

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