Residence Inn by Marriott Minneapolis Downtown/City Center

★☆☆☆☆
  • 45 South 8th Street

    Minneapolis, MN 55402

    Map & Directions
  • 612-677-1000

About Residence Inn by Marriott Minneapolis Downtown/City Center

Categories
  • Hotels & Motels
Hours
M-Su 24hr
Special Offer
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Phones
  • Fax (612-677-0500)
Keywords
  • Minneapolis extended stay hotels
  • Residence Inn Minneapolis Downtown/City Center
  • Minneapolis Minnesota US residence inn
  • residence inn Minneapolis
  • Minneapolis hotels
  • hotels in Minneapolis
Payment Options
  • American Express
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Brands
  • Residence Inn By Marriott

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I've stayed here a few times when my company books rooms at the cdiscount rate. While I'm impressed with the big rooms and the cleanliness I am constantly wondering.... Hospitality is supposed to imply customer service correct?\r\n\r\nThis hotel seems to have totally missed the mark with that. The clerks and supervisors working behind that desk are shockingly unprofessional and rude. There is a woman working there who was outright rude to me on my first trip when i didn't understand the elaborate explaination she rattled off to me regarding parking options, I asked to speak to her supervisor at which point she rudely informed me she was the supervisor. I later asked a different clerk who the manager was and he informed me the manager was bartending that night. I went back to the bar area to witness more inappropriate behavior, if the man behind the bar was the hotel manager I'm shocked he was with the woman supervisor talking bad about an overweight guest and her dog making comments about wishing the animal would die. \r\n\r\nI've unfortuantely had to stay at this hotel on a few occassions since for work. I cannot confirm this for certain, but i swear that same manager I saw behind the bar slept in the room next door to mine during one of my stays. I kept running into him in the halls very late at night and on at least one occassion he appeared intoxicated. Perhaps it's normal for the hotel boss to sleep in the hotel, but it made me uncomfortable. \r\n\r\nI just returned from what will hopefully be my last stay at this hotel and again encountered the same rude people and poor treatment I've come to expect from this place. Thought since no one has reviewed this hotel on here it was time for someone to speak up and tell the truth.

0
★☆☆☆☆

I've stayed here a few times when my company books rooms at the cdiscount rate. While I'm impressed with the big rooms and the cleanliness I am constantly wondering.... Hospitality is supposed to imply customer service correct?\r\n\r\nThis hotel seems to have totally missed the mark with that. The clerks and supervisors working behind that desk are shockingly unprofessional and rude. There is a woman working there who was outright rude to me on my first trip when i didn't understand the elaborate explaination she rattled off to me regarding parking options, I asked to speak to her supervisor at which point she rudely informed me she was the supervisor. I later asked a different clerk who the manager was and he informed me the manager was bartending that night. I went back to the bar area to witness more inappropriate behavior, if the man behind the bar was the hotel manager I'm shocked he was with the woman supervisor talking bad about an overweight guest and her dog making comments about wishing the animal would die. \r\n\r\nI've unfortuantely had to stay at this hotel on a few occassions since for work. I cannot confirm this for certain, but i swear that same manager I saw behind the bar slept in the room next door to mine during one of my stays. I kept running into him in the halls very late at night and on at least one occassion he appeared intoxicated. Perhaps it's normal for the hotel boss to sleep in the hotel, but it made me uncomfortable. \r\n\r\nI just returned from what will hopefully be my last stay at this hotel and again encountered the same rude people and poor treatment I've come to expect from this place. Thought since no one has reviewed this hotel on here it was time for someone to speak up and tell the truth.

Message from Residence Inn by Marriott Minneapolis Downtown/City Center

**Residence Inn - Minneapolis Downtown is a smoke free hotel!**At Residence Inn, we have perfected the extended-stay experience by combining all of the comforts of home with our passion for making every guest feel welcome.

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