Zilya Salon

★★★★☆
Zilya Salon is an exclusive salon-studio of critically acclaimed stylist Zilya Tres
  • 3519 W 70th St

    Edina, MN 55435

    Map & Directions
  • 612-822-4444

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625 4th Ave South, Suite 130 Minneapolis, KS

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625 4th Ave South, Suite 130 Minneapolis, KS

3.9155 71
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I love how their staff are able to get the best look you like. For me, this is definitely deserving of a five out of five star rating.

5
★★★★★

I love how their staff are able to get the best look you like. For me, this is definitely deserving of a five out of five star rating.

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Have been searching for a few years (literally) for a new stylist after my former stylist stopped working, and have never been compelled to return to any particular salon twice after what have been perfectly "serviceable" haircuts -- just

3
★★★★★

Have been searching for a few years (literally) for a new stylist after my former stylist stopped working, and have never been compelled to return to any particular salon twice after what have been perfectly "serviceable" haircuts -- just

.

The word "Artist" is used so frequently it kind of loses its punch, but that is truly the best way to describe Zilya. Her haircuts - for short hair especially - are always perfect. Her color technique enhances the style of the cut, and

3
★★★★★

The word "Artist" is used so frequently it kind of loses its punch, but that is truly the best way to describe Zilya. Her haircuts - for short hair especially - are always perfect. Her color technique enhances the style of the cut, and

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I was recommended to go see the "color doctor", Zilya, to salvage my overprocessed, green-tinged, blonde hair. It was clear Zilya is highly knowledgeable with the latest hair trends and she is very, very passionate about her work. She

3
★★★★★

I was recommended to go see the "color doctor", Zilya, to salvage my overprocessed, green-tinged, blonde hair. It was clear Zilya is highly knowledgeable with the latest hair trends and she is very, very passionate about her work. She

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I thought I was giving myself the ultimate treat by going to Zilya's but I can't tell you how disappointed I am in their service. I had an extensive chat with Jamie, the assistant, about how I wanted my color to look, and then she and Zilya went to town....I was excited! Half way through the color process, I caught a glimpse of a white streak but figured they knew exactly what they were doing. In the end, they had to process color on my hair several times in order to tone down the white streaks they had created. I walked away looking like a punk rocker with red streaks through my hair instead of the natural auburn sun-kissed brunette I was hoping to be! To their credit, they invited me back so Zilya could fix it---in the end, I was reasonably satisfied with my hair, although it didn't come out as I had asked. Zilya said there was only so much she could do when doing color correction.

I can forgive mistakes when they are appropriately admitted, I can forgive excuses when they are justified. This situation was handled very poorly....they messed up my hair, I had to go back in twice to have it fixed, AND they never gave me my money back after promising to do so. Be warned.....it's NOT worth what you pay and you would be much better off going to Kristen at Juut in St. Paul. They seem very sweet and nice---until they mess up your hair.

0
★☆☆☆☆

I thought I was giving myself the ultimate treat by going to Zilya's but I can't tell you how disappointed I am in their service. I had an extensive chat with Jamie, the assistant, about how I wanted my color to look, and then she and Zilya went to town....I was excited! Half way through the color process, I caught a glimpse of a white streak but figured they knew exactly what they were doing. In the end, they had to process color on my hair several times in order to tone down the white streaks they had created. I walked away looking like a punk rocker with red streaks through my hair instead of the natural auburn sun-kissed brunette I was hoping to be! To their credit, they invited me back so Zilya could fix it---in the end, I was reasonably satisfied with my hair, although it didn't come out as I had asked. Zilya said there was only so much she could do when doing color correction.

I can forgive mistakes when they are appropriately admitted, I can forgive excuses when they are justified. This situation was handled very poorly....they messed up my hair, I had to go back in twice to have it fixed, AND they never gave me my money back after promising to do so. Be warned.....it's NOT worth what you pay and you would be much better off going to Kristen at Juut in St. Paul. They seem very sweet and nice---until they mess up your hair.

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I?ve been going to Zilya Salon for more than ten years. I searched for a stylist for two years and I feel very lucky to have found Zilya. She is a true professional and makes me look great, and is always pleasant. People often ask me about my hair style and where I had it done. In my opinion, Zilya Salon is the best in the Twin Cities.

2
★★★★★

I?ve been going to Zilya Salon for more than ten years. I searched for a stylist for two years and I feel very lucky to have found Zilya. She is a true professional and makes me look great, and is always pleasant. People often ask me about my hair style and where I had it done. In my opinion, Zilya Salon is the best in the Twin Cities.

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I first found Zilya 20 years ago. And now, 20 years later I am still having Zilya color and cut my hair. I call her "my artist" because she gives me a color that is so natural appearing and vibrant. Her cutting skills are also truly artistic in that my hair is easily cared for by me and even looks good as it grows out. On occasion I have tried other stylists closer to my home but I am always disappointed and return to Zilya. Her expertise and talent are well worth the trip. She is honest and consciencious. Zilya is a great find for anyone who truly cares about their appearance.

2
★★★★★

I first found Zilya 20 years ago. And now, 20 years later I am still having Zilya color and cut my hair. I call her "my artist" because she gives me a color that is so natural appearing and vibrant. Her cutting skills are also truly artistic in that my hair is easily cared for by me and even looks good as it grows out. On occasion I have tried other stylists closer to my home but I am always disappointed and return to Zilya. Her expertise and talent are well worth the trip. She is honest and consciencious. Zilya is a great find for anyone who truly cares about their appearance.

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I feel very fortunate to have found Zilya 3 years ago when I was looking for a someone experienced in hair extensions. I first wallked into her salon with short hair and with the intention of using extensions to help thru the awkward stage of growing out a short cut. I left a customer for life. Mind you I drive over 200 miles each month to remain under her care.

Zilya has given me the hair of my dreams. Not only have we been successful at growing out my hair, but my hair is full, long, shiny, gorgeous.

There is no one better at coloring or cutting hair than Zilya. I am often asked why I drive so far, isn't there someone else in my area that could replicate the cut and color? I wouldn't even take that chance. After several failed attempts at growing out my hair, hideous haircuts, and bland dull coloring I am thrilled to have found Zilya.

Her attention to detail is unparalleled. She is not going to skip a step, everything she does passes her high standards. And when she suggests a product I listen. I know we have the same goal in mind: to keep my hair looking it's best.

Her new location is great as well. Free parking and located in the vicinity of great shopping and restaurants.

2
★★★★★

I feel very fortunate to have found Zilya 3 years ago when I was looking for a someone experienced in hair extensions. I first wallked into her salon with short hair and with the intention of using extensions to help thru the awkward stage of growing out a short cut. I left a customer for life. Mind you I drive over 200 miles each month to remain under her care.

Zilya has given me the hair of my dreams. Not only have we been successful at growing out my hair, but my hair is full, long, shiny, gorgeous.

There is no one better at coloring or cutting hair than Zilya. I am often asked why I drive so far, isn't there someone else in my area that could replicate the cut and color? I wouldn't even take that chance. After several failed attempts at growing out my hair, hideous haircuts, and bland dull coloring I am thrilled to have found Zilya.

Her attention to detail is unparalleled. She is not going to skip a step, everything she does passes her high standards. And when she suggests a product I listen. I know we have the same goal in mind: to keep my hair looking it's best.

Her new location is great as well. Free parking and located in the vicinity of great shopping and restaurants.

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I have lived in NY for many years and used to get my hair done at Frederick Fekkai salon. My hair dresser was Frederick's personal friend and partner from Paris. So I am used to the best!. After I moved to MN, I could not find a hair dresser that would color me blond, a good, beautiful blond. After many disasterous tried, I finally found Zilia. Alleluia!!! Not only did I come out blond, but everybody could not believe it was my real hair(and I work in retail, so I see tons of people everyday). As far as color, Zilia has no competition in MN. Cut is a different story....nobody comes close to the level of creativity and knowhow. And when I needed an updue for a wedding I went to....forgettaboutit. I think the star of the wedding was my hair :))) I'm serious, people did not recognize me. It was gorgeous. And to answer some of those CHEAP ASS comments...GO TO GREAT CLIPS, DON'T WASTE ZILIA'S TIME. My personal phiosophy is that you have to pay, if you want something good, especially hair. You only given one set of it, so don't ruin it by going to the bad hair stylists.

2
★★★★★

I have lived in NY for many years and used to get my hair done at Frederick Fekkai salon. My hair dresser was Frederick's personal friend and partner from Paris. So I am used to the best!. After I moved to MN, I could not find a hair dresser that would color me blond, a good, beautiful blond. After many disasterous tried, I finally found Zilia. Alleluia!!! Not only did I come out blond, but everybody could not believe it was my real hair(and I work in retail, so I see tons of people everyday). As far as color, Zilia has no competition in MN. Cut is a different story....nobody comes close to the level of creativity and knowhow. And when I needed an updue for a wedding I went to....forgettaboutit. I think the star of the wedding was my hair :))) I'm serious, people did not recognize me. It was gorgeous. And to answer some of those CHEAP ASS comments...GO TO GREAT CLIPS, DON'T WASTE ZILIA'S TIME. My personal phiosophy is that you have to pay, if you want something good, especially hair. You only given one set of it, so don't ruin it by going to the bad hair stylists.

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My kind husband surprised me with a gift card for TWO massages...but was told, after completing the purchase, "oh by the way, she has to use them before Jan 31 because we're moving and won't offer massages after then." That give me 11 days to get in there, which I can't because I run 3 businesses and am frantic enough without the added stress of adding that in.
I called IMMEDIATELY the very same day and was told in no uncertain terms by the OWNER that he could not get a refund under any circumstance.
I'll never understand businesses that are happy to take your money but refuse, under ANY circustances, to return it. GO ELSEWHERE...there are plenty of other salon owners who will do anything to take good care of customers to ensure repeat business and goodwill.

0
★☆☆☆☆

My kind husband surprised me with a gift card for TWO massages...but was told, after completing the purchase, "oh by the way, she has to use them before Jan 31 because we're moving and won't offer massages after then." That give me 11 days to get in there, which I can't because I run 3 businesses and am frantic enough without the added stress of adding that in.
I called IMMEDIATELY the very same day and was told in no uncertain terms by the OWNER that he could not get a refund under any circumstance.
I'll never understand businesses that are happy to take your money but refuse, under ANY circustances, to return it. GO ELSEWHERE...there are plenty of other salon owners who will do anything to take good care of customers to ensure repeat business and goodwill.

Pros: too pissed off to think of a pro

Cons: CHEAP MONEY GRABBING OWNER

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My stylist (Jamie) was very friendly and listened to what I wanted, and made good suggestions in deciding how to cut, style, and color my hair. I love how it turned out!! I also liked the products they used in my hair. I'll definitely be back.

2
★★★★☆

My stylist (Jamie) was very friendly and listened to what I wanted, and made good suggestions in deciding how to cut, style, and color my hair. I love how it turned out!! I also liked the products they used in my hair. I'll definitely be back.

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I went to this salon thinking i would get the best of the best...not so much! save your money. the one benefit is they use wella color.

0
★☆☆☆☆

I went to this salon thinking i would get the best of the best...not so much! save your money. the one benefit is they use wella color.

Pros: use wella color

Cons: parking, uneducated staff

.

I had Zilya and her staff put hair extensions in last week. I have baby fine hair that seemed to stop growing at my shoulders. Zilya and her staff did an awesome job of first correcting my hair coloring and then adding extensions two days later. The extensions and hair cut took about 3 hours. I have received tons of compliments on them from friends and co-workers. Everyone says they blend in amazingly and that you can't even tell it's not my real hair. I would completely recommend Zilya for hair extensions if you are looking for someone experienced that knows what they are doing. As a side note, they aren't cheap (standard rates for a high end, experienced stylist), but you get what you pay for and this was well worth it!! She warned me that I might become addicted to them and I already am.

2
★★★★★

I had Zilya and her staff put hair extensions in last week. I have baby fine hair that seemed to stop growing at my shoulders. Zilya and her staff did an awesome job of first correcting my hair coloring and then adding extensions two days later. The extensions and hair cut took about 3 hours. I have received tons of compliments on them from friends and co-workers. Everyone says they blend in amazingly and that you can't even tell it's not my real hair. I would completely recommend Zilya for hair extensions if you are looking for someone experienced that knows what they are doing. As a side note, they aren't cheap (standard rates for a high end, experienced stylist), but you get what you pay for and this was well worth it!! She warned me that I might become addicted to them and I already am.

Pros: Fast, Experienced, Awesome Customer Service!

Cons: None

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My sister and I have tried dozens of salons in the twin cities, and Zilya's is by far the best. Zilya did my bridal hair and makeup, and she did an incredible job. She's a little pricey--but you get what you pay for. After getting a cut and color there, I constantly get compliments. I've also given their gift certificates as a great gift. They're the best!

2
★★★★☆

My sister and I have tried dozens of salons in the twin cities, and Zilya's is by far the best. Zilya did my bridal hair and makeup, and she did an incredible job. She's a little pricey--but you get what you pay for. After getting a cut and color there, I constantly get compliments. I've also given their gift certificates as a great gift. They're the best!

Pros: Best stylist in the cities

Cons: Lots of up-selling

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This was my first time at Zilya's Salon and spa. And I would say they did a great job on my hair. The staff are very friendly. My dad came with me and he thought they were on top of their game. Zilya did my hair and
she answered all of his questions. The price I paid was worth it. I feel so much better about me!!! I do plan on going back for the up keep of my hair. So, if you need a lift in your spirit and about the way you feel. I say go.

2
★★★★★

This was my first time at Zilya's Salon and spa. And I would say they did a great job on my hair. The staff are very friendly. My dad came with me and he thought they were on top of their game. Zilya did my hair and
she answered all of his questions. The price I paid was worth it. I feel so much better about me!!! I do plan on going back for the up keep of my hair. So, if you need a lift in your spirit and about the way you feel. I say go.

Cons: Friendly staff, good atmosphere

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Zilya is the best STYLIST ever!! Full Stop.!!! I don't live in MPLS anymore, but I miss her more than I miss some of my friends.. :) I have a horrible hair that I am rarely satisfied with!! But Zilya did the best job ever. She is worth every penny. Salon is great, service excellent.. but that is more or less the same at every prestigious salon don't you think? Coffee, water, wine.... The bottom line is: Am I happy with the service, do I like my hair?? And I always did!!! She should tour the country and do the hair for her customers that had to move away. .:) I

2
★★★★★

Zilya is the best STYLIST ever!! Full Stop.!!! I don't live in MPLS anymore, but I miss her more than I miss some of my friends.. :) I have a horrible hair that I am rarely satisfied with!! But Zilya did the best job ever. She is worth every penny. Salon is great, service excellent.. but that is more or less the same at every prestigious salon don't you think? Coffee, water, wine.... The bottom line is: Am I happy with the service, do I like my hair?? And I always did!!! She should tour the country and do the hair for her customers that had to move away. .:) I

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I had a wonderful day at Zilya's. I had a massage, facial, mani and pedi. The only complaint that I have is I think the top coat they used on my nails was too thick and my nails where smuged with in minutes of leaving (after having them check to see if they were dry enough before leaving). But I did call them on it and they said they would repolish them for me! Thank you for a relaxing day!

Thanks! (From a mother of two little ones)

2
★★★★☆

I had a wonderful day at Zilya's. I had a massage, facial, mani and pedi. The only complaint that I have is I think the top coat they used on my nails was too thick and my nails where smuged with in minutes of leaving (after having them check to see if they were dry enough before leaving). But I did call them on it and they said they would repolish them for me! Thank you for a relaxing day!

Thanks! (From a mother of two little ones)

Pros: very friendly staff

Cons: Parking

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I have a very thick and curly long hair that is unmanageable. I have never been fully satisfied with the haircuts and/or hairstyles from Aveda and other salons because their haircuts would look ugly after the firs shower (which I warned them about, and asked to consider the fact as we were preplanning the haircut).
Zilya did my and my future (@ that time) husband?s hair for our wedding. WE were extremely satisfied! More than that, we STAYED satisfied with the styles and the color for months till it was time to refresh them? Zilya is our exclusive hairstylist now. We highly recommend her to all our friends.

2
★★★★★

I have a very thick and curly long hair that is unmanageable. I have never been fully satisfied with the haircuts and/or hairstyles from Aveda and other salons because their haircuts would look ugly after the firs shower (which I warned them about, and asked to consider the fact as we were preplanning the haircut).
Zilya did my and my future (@ that time) husband?s hair for our wedding. WE were extremely satisfied! More than that, we STAYED satisfied with the styles and the color for months till it was time to refresh them? Zilya is our exclusive hairstylist now. We highly recommend her to all our friends.

Pros: Very professional. Sometimes I do not know wat I want but she knows exactly what I want

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I LOVE this place it has an upscale atmosphere but it is not pretentious. Everyone who works here is super nice and friendly. I?ve gotten the best haircuts ever at this salon for under $40. I highly recommend this place to anyone who feels the need to be in an inviting environment for a bit of beauty and friendship! They treat you like you?ve been friends forever ? not just a customer.

2
★★★★★

I LOVE this place it has an upscale atmosphere but it is not pretentious. Everyone who works here is super nice and friendly. I?ve gotten the best haircuts ever at this salon for under $40. I highly recommend this place to anyone who feels the need to be in an inviting environment for a bit of beauty and friendship! They treat you like you?ve been friends forever ? not just a customer.

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The stylists at Zilya's are great! They politely and honestly provided feedback on my current hairstyle and offered ways to improve my style and color based on my personal face shape and skin tone. I love that my experience was tailored to MY physcial features and that the stylists at Zilya's had the experience and skill to make it work. I took their advice and love my new cut and color. I would recommend Zilya's to everyone!

2
★★★★★

The stylists at Zilya's are great! They politely and honestly provided feedback on my current hairstyle and offered ways to improve my style and color based on my personal face shape and skin tone. I love that my experience was tailored to MY physcial features and that the stylists at Zilya's had the experience and skill to make it work. I took their advice and love my new cut and color. I would recommend Zilya's to everyone!

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I'm customer with Zilya for almost 10 years and this is my first review. Her stile to cut hair is absolutely amazing. She will make you happy with new haircut or color. Zilya and her staff are PROFFECIALS. Zilya salon is a beautiful place. Thank you to Zilya and her staff to give me a great service.

2
★★★★★

I'm customer with Zilya for almost 10 years and this is my first review. Her stile to cut hair is absolutely amazing. She will make you happy with new haircut or color. Zilya and her staff are PROFFECIALS. Zilya salon is a beautiful place. Thank you to Zilya and her staff to give me a great service.

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I go here and only here. I'm picky about my hair and know what I want. Every other sylist I've ever met with before coming to this salon would argue with me that the color wouldn't work for me or whatever else and would give me something that was never what I wanted.
When I saw Zilya she did EXACTLY what I want and it looks great! I don't think other stylists wanted to do what I asked because they frankly didn't know how. Zilya is a master at what she does and I hope she never retires or I don't know what I'm going to do about my hair.
It is pricey, but well worth the extra money to know that you are going to leave loving your hair.

5
★★★★★

I go here and only here. I'm picky about my hair and know what I want. Every other sylist I've ever met with before coming to this salon would argue with me that the color wouldn't work for me or whatever else and would give me something that was never what I wanted.
When I saw Zilya she did EXACTLY what I want and it looks great! I don't think other stylists wanted to do what I asked because they frankly didn't know how. Zilya is a master at what she does and I hope she never retires or I don't know what I'm going to do about my hair.
It is pricey, but well worth the extra money to know that you are going to leave loving your hair.

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I went in for a consultation for extensions and ended up actually getting the extensions. Zilya, Meg and Crystal were wonderful, as was Sarah. I love my extensions. The atmosphere in the salon is inviting, professional and friendly. Zilya takes special interest in all her customers, and she is all about giving the customer knowledge on what service the customer is going to receive and also offers options. I love this salon and would recommend the services it provides to anyone.

2
★★★★★

I went in for a consultation for extensions and ended up actually getting the extensions. Zilya, Meg and Crystal were wonderful, as was Sarah. I love my extensions. The atmosphere in the salon is inviting, professional and friendly. Zilya takes special interest in all her customers, and she is all about giving the customer knowledge on what service the customer is going to receive and also offers options. I love this salon and would recommend the services it provides to anyone.

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I needed to get just front extentions done because of a bad hair cut, I just moved to Minnesota not too long ago and called 3 times to tell them I was running late and they said this was ok because I even offered to re-schedule, but they said this was ok with them and to just come.
After realizing that I was in the downtown hennepin instead of the uptown hennepin I finally made it to the salon. When I got there Zilya was VERY MAD that I was late and told me how much I didn't appreciate her time and that she will be charging me a $50 late fee! Then because I didn't want to pay her another $30 for a consultation on a prior day she told me that I would be needing more hair extentions than first thought for frontal bangs part only and also that I need a new highlight and color or else *she couldn't let me walk out of the salon looking like that* So to make it cheaper I had a hair color by her assistant Meg who was super sweet- but by this time I was already crying from all of the charges and rude snobby comments from Zilya. What was supposed to be just frontal extentions ended up being a color, highlight ( which had to be re-done because the missed a big chunk in the front) $50 late fee and 6 hours later in that salon! I had already so much emotional stress from this horrible hair cut that I made this appointment and just wanted to get it over with and couldn't wait to re-schedule and find someone else that I just did it. I also at this time got a parking ticket because when I asked one of the assistants to pay the parking meter and put in $2.00 worth she only put in $1.00 and I got a ticket on top of this.
I will never go back there and STRONGLY suggest that all other people read what people say on here and save yourself the time, stress, and money. Zilya wanted to charge me for every small little thing and I ended up having to correct the cut they gave me with my extentions myself. DO NOT GO HERE! YOU WILL BE SUCKED DRY OF EVERY PENNY!
NOT WORTH EVEN 1 STAR!

0
★☆☆☆☆

I needed to get just front extentions done because of a bad hair cut, I just moved to Minnesota not too long ago and called 3 times to tell them I was running late and they said this was ok because I even offered to re-schedule, but they said this was ok with them and to just come.
After realizing that I was in the downtown hennepin instead of the uptown hennepin I finally made it to the salon. When I got there Zilya was VERY MAD that I was late and told me how much I didn't appreciate her time and that she will be charging me a $50 late fee! Then because I didn't want to pay her another $30 for a consultation on a prior day she told me that I would be needing more hair extentions than first thought for frontal bangs part only and also that I need a new highlight and color or else *she couldn't let me walk out of the salon looking like that* So to make it cheaper I had a hair color by her assistant Meg who was super sweet- but by this time I was already crying from all of the charges and rude snobby comments from Zilya. What was supposed to be just frontal extentions ended up being a color, highlight ( which had to be re-done because the missed a big chunk in the front) $50 late fee and 6 hours later in that salon! I had already so much emotional stress from this horrible hair cut that I made this appointment and just wanted to get it over with and couldn't wait to re-schedule and find someone else that I just did it. I also at this time got a parking ticket because when I asked one of the assistants to pay the parking meter and put in $2.00 worth she only put in $1.00 and I got a ticket on top of this.
I will never go back there and STRONGLY suggest that all other people read what people say on here and save yourself the time, stress, and money. Zilya wanted to charge me for every small little thing and I ended up having to correct the cut they gave me with my extentions myself. DO NOT GO HERE! YOU WILL BE SUCKED DRY OF EVERY PENNY!
NOT WORTH EVEN 1 STAR!

Pros: Meg was nice, but new there and not tainted yet

Cons: Parking ticket! Late fee! Consultation fee! RUDE & FAKE people there! The list goes on and on! GREEDY!

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My husband sent me here for a maternity package at 6.5 months pregnant. I was excited but a bit apprehensive. My worries were completely unnecessary. The girls at Zilya were wonderful and kind. From the simple thing of making sure I constantly had a full water glass to the BEAUTIFUL job done on my hair. I had a wonderful time and was very relaxed at the end of it. My **only** complaint was that during my massage, the girl could have spent more time on my back. She did a wonderful job on my front but only about 10-15 minutes on my back which has been a problem area during my pregnancy (as it is with all of us!!). I will be returning there for my hair cuts and if I need a style for any reason!!! I DEFINITELY recommend it!

4
★★★★☆

My husband sent me here for a maternity package at 6.5 months pregnant. I was excited but a bit apprehensive. My worries were completely unnecessary. The girls at Zilya were wonderful and kind. From the simple thing of making sure I constantly had a full water glass to the BEAUTIFUL job done on my hair. I had a wonderful time and was very relaxed at the end of it. My **only** complaint was that during my massage, the girl could have spent more time on my back. She did a wonderful job on my front but only about 10-15 minutes on my back which has been a problem area during my pregnancy (as it is with all of us!!). I will be returning there for my hair cuts and if I need a style for any reason!!! I DEFINITELY recommend it!

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My very picky teenage granddaughters (age 14 and 17) were visiting from France and wanted new hair styles. We went to Zilya's (first time) for a consultation then a color and cut appointment. The girls were treated very nicely and respectfully--they were really listened to. Their color turned out fabulous and Zilya did an incredible job on their cuts. They were thrilled (no tears, just big smiles)! I've had color and cuts done at many of the best salons around the TCs and lived with a hairdressor for eight years so I know a good job. Zilya herself did both my color and my cut and they were the best I've ever had. Top notch all the way! She is a true artist and professional. Claudia did my extensions and she is superb.

2
★★★★★

My very picky teenage granddaughters (age 14 and 17) were visiting from France and wanted new hair styles. We went to Zilya's (first time) for a consultation then a color and cut appointment. The girls were treated very nicely and respectfully--they were really listened to. Their color turned out fabulous and Zilya did an incredible job on their cuts. They were thrilled (no tears, just big smiles)! I've had color and cuts done at many of the best salons around the TCs and lived with a hairdressor for eight years so I know a good job. Zilya herself did both my color and my cut and they were the best I've ever had. Top notch all the way! She is a true artist and professional. Claudia did my extensions and she is superb.

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I was immediately impressed when I first walked in simply by the decor and atmosphere. It's on the 2nd floor so you get a great view of uptown but it's so nice on the inside that it feels super VIP. I'm an interior designer with a strong knowledge of feng shui and other harmony principles. I have to say I am very impressed and the flow of the objects really contributes to the "feel good" type of atmosphere. Ok, about my service, I walked in was greeted right away and helped which I like because I'm a very impatient person and feel ackward waiting. The front desk realized it was my first visit and gave me a tour to become familiar with my surroundings (that was a nice touch), then the colorist took me for a consultation. This was really good because I always feel nervous that my hair won't look the way I want it to. So I told her what I wanted, she made some suggestions and gave different avenues to go. The consultation made me feel really comfortable knowing that my colorist and I were on the same page. Needless to say, it turned out incredible and I will be returning.

Individual and unique

2
★★★★★

I was immediately impressed when I first walked in simply by the decor and atmosphere. It's on the 2nd floor so you get a great view of uptown but it's so nice on the inside that it feels super VIP. I'm an interior designer with a strong knowledge of feng shui and other harmony principles. I have to say I am very impressed and the flow of the objects really contributes to the "feel good" type of atmosphere. Ok, about my service, I walked in was greeted right away and helped which I like because I'm a very impatient person and feel ackward waiting. The front desk realized it was my first visit and gave me a tour to become familiar with my surroundings (that was a nice touch), then the colorist took me for a consultation. This was really good because I always feel nervous that my hair won't look the way I want it to. So I told her what I wanted, she made some suggestions and gave different avenues to go. The consultation made me feel really comfortable knowing that my colorist and I were on the same page. Needless to say, it turned out incredible and I will be returning.

Individual and unique

Pros: Personalized attention, GORGEOUS interior, good chi flow, RESULTS!

Cons: Parking during Uptown Art Fair =)

.

I went to Zilya's after getting gift certificate from my husband for a relaxation day. I was a little scared at first because I am 6 months pregnant and feeling like a balloon. I was unsure what to expect because after all, a massage when you're pregnant sounds hard to do and second, how the hell do you massage a pregnant lady anyway? So I read the reviews before I went but wasn't worried because I wasn't getting my hair done. So when I got there I was introduced to my massage therapist, Claudia. I find out she's from Micronesia (very cool) but the coolest part was the massage. She has me laying on my side while she worked on my back, legs and other parts of my body. I have to say, this was one of the best experiences of my life. I never realized I needed a massage that badly until I was done and realized my body felt entirely different than when I first layed down.
Afterwards, one of the staff members looked at me and asked if I wanted her to fix my hair quick before I went flying out the door. That was nice of her, free of charge! =) And it actually looked really cute too so I'm coming back for a color consultation in a week.
Overall, the experience has made me trust reviews less, the staff and Zilya are not as horrible as some people make them out to be. We'll see how the color turns out but the massage was one the best things that has happened to me. Thank you Claudia!

2
★★★★★

I went to Zilya's after getting gift certificate from my husband for a relaxation day. I was a little scared at first because I am 6 months pregnant and feeling like a balloon. I was unsure what to expect because after all, a massage when you're pregnant sounds hard to do and second, how the hell do you massage a pregnant lady anyway? So I read the reviews before I went but wasn't worried because I wasn't getting my hair done. So when I got there I was introduced to my massage therapist, Claudia. I find out she's from Micronesia (very cool) but the coolest part was the massage. She has me laying on my side while she worked on my back, legs and other parts of my body. I have to say, this was one of the best experiences of my life. I never realized I needed a massage that badly until I was done and realized my body felt entirely different than when I first layed down.
Afterwards, one of the staff members looked at me and asked if I wanted her to fix my hair quick before I went flying out the door. That was nice of her, free of charge! =) And it actually looked really cute too so I'm coming back for a color consultation in a week.
Overall, the experience has made me trust reviews less, the staff and Zilya are not as horrible as some people make them out to be. We'll see how the color turns out but the massage was one the best things that has happened to me. Thank you Claudia!

Pros: Atmosphere, staff members (especially Claudia), reasonable prices

Cons: Had to fill out a health questionnaire before massage....not really a con I guess, you just need to get there a couple minutes before your appointment starts

.

After reading other reviews I was a little apprehensive but decided to go to Zilya's anyway based on my consultation. The staff were really friendly and seemed very educated in their craft. They seem to work well as a team and consult with one another too when needed. I got used to the idea pretty quick because it was cool that I could have more than one opinion. It ended up being a really good experience for me so I'm glad that I ended up going there. I will be returning in a couple of weeks for touch-up colors with Meg? and we'll see how the 2nd time goes. I think they also mentioned something about new management so that might be a good thing. Last thing, one HUGE plus was that my colors turned out exactly how I had wanted them to be.

2
★★★★★

After reading other reviews I was a little apprehensive but decided to go to Zilya's anyway based on my consultation. The staff were really friendly and seemed very educated in their craft. They seem to work well as a team and consult with one another too when needed. I got used to the idea pretty quick because it was cool that I could have more than one opinion. It ended up being a really good experience for me so I'm glad that I ended up going there. I will be returning in a couple of weeks for touch-up colors with Meg? and we'll see how the 2nd time goes. I think they also mentioned something about new management so that might be a good thing. Last thing, one HUGE plus was that my colors turned out exactly how I had wanted them to be.

Pros: Friendly, Educated, Atmosphere is super chill and relaxing

Cons: None so far

.

I have been coming to Zilya for a while now.. The last time I was there she was horrible to her assistants.. I wish that I would have written this sooner but she treated her like she didn't know anything. She just kept saying stuff to push all them done.. there were 3 girls that were assisting her. I will never go back to a person who has such a horrible attitude. I feel like the assistants were more friendly than Zilya! Also she charges way too much for her services. No haircut should be $100! If you plan on going to Zilyas, make an appointment with Jessica, she's fabulous with her colors! Jessica's color are cheaper and just as good as Zilyas if not better! Jessica does what you want done.. not like ZIlya where she does whatever she thinks is good.. Jessica cares about you think.. I'm done with ranting and raving. After coming here for 3 years now I am through!!

0
★☆☆☆☆

I have been coming to Zilya for a while now.. The last time I was there she was horrible to her assistants.. I wish that I would have written this sooner but she treated her like she didn't know anything. She just kept saying stuff to push all them done.. there were 3 girls that were assisting her. I will never go back to a person who has such a horrible attitude. I feel like the assistants were more friendly than Zilya! Also she charges way too much for her services. No haircut should be $100! If you plan on going to Zilyas, make an appointment with Jessica, she's fabulous with her colors! Jessica's color are cheaper and just as good as Zilyas if not better! Jessica does what you want done.. not like ZIlya where she does whatever she thinks is good.. Jessica cares about you think.. I'm done with ranting and raving. After coming here for 3 years now I am through!!

Pros: Jessica!

Cons: Parking, Zilya!

.

I have been coming to Zilya for years and quite frankly am offended and shocked at some reviews posted here. I have never experienced anything what some have described as disorganized. I've always known my prices ahead of time and if they've changed I've always been aware and informed of any new changes.
Zilya and her team are a group of talented individuals and I've received nothing but the VIP treatment ever since the first day I stepped foot in the salon. Therefore, like I said before, I am surprised that anyone would ever have a bad experience. I wonder if anyone brought their issues to the attention of the managers? I know it sounds silly, but almost 100% of the time, businesses are ready and willing to correct the problem.......the problem itself is that consumers rarely bring it to the attention of management but instead go home and pout.
All in all, I've always had great experiences, from both Zilya and the rest of her staff. The results have always been incredible (I don't think anyone can argue that) and the service has always been top notch. My recommendation is that if, in fact, there is a problem bring it to the attention of someone, I'm sure they'd be more than willing to help.

2
★★★★★

I have been coming to Zilya for years and quite frankly am offended and shocked at some reviews posted here. I have never experienced anything what some have described as disorganized. I've always known my prices ahead of time and if they've changed I've always been aware and informed of any new changes.
Zilya and her team are a group of talented individuals and I've received nothing but the VIP treatment ever since the first day I stepped foot in the salon. Therefore, like I said before, I am surprised that anyone would ever have a bad experience. I wonder if anyone brought their issues to the attention of the managers? I know it sounds silly, but almost 100% of the time, businesses are ready and willing to correct the problem.......the problem itself is that consumers rarely bring it to the attention of management but instead go home and pout.
All in all, I've always had great experiences, from both Zilya and the rest of her staff. The results have always been incredible (I don't think anyone can argue that) and the service has always been top notch. My recommendation is that if, in fact, there is a problem bring it to the attention of someone, I'm sure they'd be more than willing to help.

Pros: Good service, helpful and attentive staff, good listeners!

Cons: Parking in uptown can be a pain but there is a pay lot behind the building

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Zilya is talented but her salon is not well run. I do agree with some other reviewers that the final prices are never what is listed or quoted. On both my visits the prices ended up being different. Also, both my visits took way too long because they went back and forth from me to another client. The salon is not that busy but there always seems to be a double book.

1
★★★☆☆

Zilya is talented but her salon is not well run. I do agree with some other reviewers that the final prices are never what is listed or quoted. On both my visits the prices ended up being different. Also, both my visits took way too long because they went back and forth from me to another client. The salon is not that busy but there always seems to be a double book.

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I purchased a package deal with some friends for a day at the spa. I'd never been to Zilya before but it was highly recommended on this site with 37 reviews so I thought, what the heck. Well, I just wasn't impressed. The massage was just OK--nothing special. My friend that got a massage only got 45 minutes instead of the hour that was paid for in the package. The facial was amazing, I have to say, the best facial I've had (her name is Carrie) and she was fun to talk to. We ended up skipping the manicure because we we're just standing around wondering what was going on after our first 2 treatments. Nobody came over to us for like 15-20 mins.---maybe even longer. It seemed a bit disorganized. AND it wasn't busy. I think there was 1 other person getting their hair done. In the past, at other salons, it's been seamless. Usually, you don't stand around waiting inbetween treatments and nobody communicates what's going on or where you're supposed to go?? Kinda weird. When we spoke to the owner about my friend only getting a 45 min. massage and just standing around what seemed like a very long time, she was kinda defensive. We just wanted to go about the rest of our day and forget the manicure but she wouldn't take it off of our bill. She said we can come back anytime within the next year for the manicure. We really would've liked to not have to pay for the service (manicure) because when you don't have a good experience at a spa you don't really want to go back there. So no complaints about the facial, totally awesome--There's so many spas/salons out there to choose from--I'm not looking forward to going back to get that manicure! I wouldn't recommend this salon/spa, unless you just want a facial. Kind of disappointing.

1
★★☆☆☆

I purchased a package deal with some friends for a day at the spa. I'd never been to Zilya before but it was highly recommended on this site with 37 reviews so I thought, what the heck. Well, I just wasn't impressed. The massage was just OK--nothing special. My friend that got a massage only got 45 minutes instead of the hour that was paid for in the package. The facial was amazing, I have to say, the best facial I've had (her name is Carrie) and she was fun to talk to. We ended up skipping the manicure because we we're just standing around wondering what was going on after our first 2 treatments. Nobody came over to us for like 15-20 mins.---maybe even longer. It seemed a bit disorganized. AND it wasn't busy. I think there was 1 other person getting their hair done. In the past, at other salons, it's been seamless. Usually, you don't stand around waiting inbetween treatments and nobody communicates what's going on or where you're supposed to go?? Kinda weird. When we spoke to the owner about my friend only getting a 45 min. massage and just standing around what seemed like a very long time, she was kinda defensive. We just wanted to go about the rest of our day and forget the manicure but she wouldn't take it off of our bill. She said we can come back anytime within the next year for the manicure. We really would've liked to not have to pay for the service (manicure) because when you don't have a good experience at a spa you don't really want to go back there. So no complaints about the facial, totally awesome--There's so many spas/salons out there to choose from--I'm not looking forward to going back to get that manicure! I wouldn't recommend this salon/spa, unless you just want a facial. Kind of disappointing.

Pros: Good location, great facials by Carrie.

Cons: Below average customer service, which is a pretty big deal! Disorganized.

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I've been coming to Zilya and her team for years. I first met them when they were located in the Calhoun Beach Club (little known fact). I followed Zilya to this newer location in uptown 5 years ago. Zilya herself is incredible, one of the few true artists I've met......but that also makes her pricier than others. So....I switched to one of her staff who studied under her and was trained by her. My color always ends up looking incredible no matter what (I tend to switch often), not to mention I don't have to pay as high of a sum since I get them done with Jessica. Anyway, I would definetly recommend for cuts and colors. I've only tried massages for spa services ( which deserves a review in and of itself) but i haven't tried facials.......

2
★★★★★

I've been coming to Zilya and her team for years. I first met them when they were located in the Calhoun Beach Club (little known fact). I followed Zilya to this newer location in uptown 5 years ago. Zilya herself is incredible, one of the few true artists I've met......but that also makes her pricier than others. So....I switched to one of her staff who studied under her and was trained by her. My color always ends up looking incredible no matter what (I tend to switch often), not to mention I don't have to pay as high of a sum since I get them done with Jessica. Anyway, I would definetly recommend for cuts and colors. I've only tried massages for spa services ( which deserves a review in and of itself) but i haven't tried facials.......

Pros: Friendly Staff, Attentive to Needs, Inviting Atmosphere

Cons: Only 2 Haircare Lines Sold- but if you're a fan of Davines, this is the original davines salon

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I have (well I should say had) super curly, frizzy and out of control hair that took forever to straighten for events or days when I just couldn't handle the curl. I have always wanted sleek, shiny and straight hair so I decided to look into making it a permanent thing. I started to look at salons in the cities and found that it was more than I expected, but I decided to sit down with a few different salons and find out more details. I found the pricing was anywhere from 600.00-1000.00. I also went for consultations and one of the places I went to was Zilya Salon and Spa! I talked to Zilya and Jessica who told me about the process and the cost and what the day would look like and they were very helpful. I paid half of the total cost for a deposit and then paid the rest after my service, a total of 600.00. Jessica is so great, she was very friendly and easy to talk to. Zilya knows what she is talking about and the rest of the staff was very helpful and welcoming. I really enjoyed my time there, and yes it was expensive, but I got exactly what I had hoped for and also a great colorist (Jessica) in the process! If you are looking to get rid of the frizzies for the summer go to Jessica and Zilya!

2
★★★★★

I have (well I should say had) super curly, frizzy and out of control hair that took forever to straighten for events or days when I just couldn't handle the curl. I have always wanted sleek, shiny and straight hair so I decided to look into making it a permanent thing. I started to look at salons in the cities and found that it was more than I expected, but I decided to sit down with a few different salons and find out more details. I found the pricing was anywhere from 600.00-1000.00. I also went for consultations and one of the places I went to was Zilya Salon and Spa! I talked to Zilya and Jessica who told me about the process and the cost and what the day would look like and they were very helpful. I paid half of the total cost for a deposit and then paid the rest after my service, a total of 600.00. Jessica is so great, she was very friendly and easy to talk to. Zilya knows what she is talking about and the rest of the staff was very helpful and welcoming. I really enjoyed my time there, and yes it was expensive, but I got exactly what I had hoped for and also a great colorist (Jessica) in the process! If you are looking to get rid of the frizzies for the summer go to Jessica and Zilya!

Pros: Getting Exactly What I Asked For

Cons: na

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I have gotten my hair cut here 4 times. Each time I go back the pervious person who cut my hair is no longer there. The first two times I loved my cut and color. Then things started to go bad. I just got a trim and absolutely hate my hair. This is the worse haircut I have ever had. However I did like my color. The price is outrageously high (higher than what their web site states). I am not one to complain about my hair and I have never been dissatisfied with a haircut like this before. I had a "senior" stylist who I found out had only been cutting hair for 3 years. This place is going down hill and I will never go back.

1
★★☆☆☆

I have gotten my hair cut here 4 times. Each time I go back the pervious person who cut my hair is no longer there. The first two times I loved my cut and color. Then things started to go bad. I just got a trim and absolutely hate my hair. This is the worse haircut I have ever had. However I did like my color. The price is outrageously high (higher than what their web site states). I am not one to complain about my hair and I have never been dissatisfied with a haircut like this before. I had a "senior" stylist who I found out had only been cutting hair for 3 years. This place is going down hill and I will never go back.

Pros: color

Cons: price, skill, parking, rapid staff turnover.

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I just moved to Minneapolis from the West Coast and was in need of a brazillian so I checked the internet like any other saavy girl and found Zilya Salon and Spa. I met with Jennifer, the esthi and she is FABULOUS!!! I have had tons of brazillians, but her's has been the best yet. She was super friendly, and efficient. It was over before I realized it :) I then met the owner, Zilya and she was doing extensions. I have seen my share of extensions being from Hollywood, and the ones at Zilyas look just as good! So I decided to do the extensions seeing that they are just as great as the ones at the high profile salons in Hollywood, but MUCH LESS expensive and better service. When I came in for my extensions they served me wine, lunch from Zenos (YUMMY,) movies, a complimentary massage and great conversations!!! I am going to go in and have a facial with Jennifer next week and I cannot wait!!!

ps when i got done with my extensions i got this really great bag filled with shampoo, conditioner, a brush and styling products that i would need for my extensions!!!!

2
★★★★★

I just moved to Minneapolis from the West Coast and was in need of a brazillian so I checked the internet like any other saavy girl and found Zilya Salon and Spa. I met with Jennifer, the esthi and she is FABULOUS!!! I have had tons of brazillians, but her's has been the best yet. She was super friendly, and efficient. It was over before I realized it :) I then met the owner, Zilya and she was doing extensions. I have seen my share of extensions being from Hollywood, and the ones at Zilyas look just as good! So I decided to do the extensions seeing that they are just as great as the ones at the high profile salons in Hollywood, but MUCH LESS expensive and better service. When I came in for my extensions they served me wine, lunch from Zenos (YUMMY,) movies, a complimentary massage and great conversations!!! I am going to go in and have a facial with Jennifer next week and I cannot wait!!!

ps when i got done with my extensions i got this really great bag filled with shampoo, conditioner, a brush and styling products that i would need for my extensions!!!!

Pros: great waxing, BEAUTIFUL extensions and well educated stylists

Cons: when having extensions done it is a long day, but worth it :)

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I've been going to Zilya's salon on and off throughout a year, and had my hair done with Zilya... She's definitely a person of the mood. When she wants, she will work miracle on your hair (what made me come back to her salon), but at other times she will do a fast hand job that i could've received for a half price at any other salon.
Other thing I hate, is when she double book and work simultaneously on two people, and as a result has other people continue or finish her job. She speaks a great deal about her personnel, although personaly i noticed a very high personnel turnover. She's very money orientated and trying to up sell her services, and persist on buying salons' product. I always end up paying more than i get initialy quoted.
In short, going to her salon is like going to a casino, you never know if you will get lucky and she will do your hair well. If money is not a concern, i'd say go ahead try your luck. As for me, I quit going there, because it's extremely expensive to gamble.

1
★★☆☆☆

I've been going to Zilya's salon on and off throughout a year, and had my hair done with Zilya... She's definitely a person of the mood. When she wants, she will work miracle on your hair (what made me come back to her salon), but at other times she will do a fast hand job that i could've received for a half price at any other salon.
Other thing I hate, is when she double book and work simultaneously on two people, and as a result has other people continue or finish her job. She speaks a great deal about her personnel, although personaly i noticed a very high personnel turnover. She's very money orientated and trying to up sell her services, and persist on buying salons' product. I always end up paying more than i get initialy quoted.
In short, going to her salon is like going to a casino, you never know if you will get lucky and she will do your hair well. If money is not a concern, i'd say go ahead try your luck. As for me, I quit going there, because it's extremely expensive to gamble.

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After going to salons such as Juut my haircolor was a complete mess. Several "experts" later I was referred to Zilya Salon & Spa. Everyone specializes in either cutting design or color so they really are experts. My colorist was very attentive to my needs and explained what she was doing so I could understand. The prices are not for someone looking to get a Cost Cutters cut and boxed color. In my opinion, you get what you pay for. I would definetly recommend this salon to anyone. The staff are incredibly talented and knowleadgable....if you go for color ask for Jessica.

2
★★★★★

After going to salons such as Juut my haircolor was a complete mess. Several "experts" later I was referred to Zilya Salon & Spa. Everyone specializes in either cutting design or color so they really are experts. My colorist was very attentive to my needs and explained what she was doing so I could understand. The prices are not for someone looking to get a Cost Cutters cut and boxed color. In my opinion, you get what you pay for. I would definetly recommend this salon to anyone. The staff are incredibly talented and knowleadgable....if you go for color ask for Jessica.

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I am very pleased and happy with the services at Zilya Salon. I started going there after carefully researching my options for hair extensions. I am now on my second set and couldn't be more delighted. The results are amazing. Zilya is truly a master stylist. Not only does my hair look great, but she has done a great job in teaching me how to style it myself.

The other stylists are also very professional. I have been able to observe their work and they do beautiful cuts and colors on their clients.

The other staff members are so sweet and have done as much as they can to accommodate my schedule. Truly a pleasure to be around. All very nice women.

I travel a great distance to use the services from this salon (200 miles one way). At this point I am so pleased I can't imagine going anywhere else.

2
★★★★★

I am very pleased and happy with the services at Zilya Salon. I started going there after carefully researching my options for hair extensions. I am now on my second set and couldn't be more delighted. The results are amazing. Zilya is truly a master stylist. Not only does my hair look great, but she has done a great job in teaching me how to style it myself.

The other stylists are also very professional. I have been able to observe their work and they do beautiful cuts and colors on their clients.

The other staff members are so sweet and have done as much as they can to accommodate my schedule. Truly a pleasure to be around. All very nice women.

I travel a great distance to use the services from this salon (200 miles one way). At this point I am so pleased I can't imagine going anywhere else.

.

Zilya is a great place and I loved going there, minus the parking; but the reason I loved going there so much was my stylist, Alla, and once she left I was very concerned about finding another. If you had been using Alla in the past and want to locate her now I have found her at Zina?s Full Service Salon Edina, MN 55436 (Hwy. 100/Vernon Ave/50th Ave) Telephone: (952) 929-0093

Otherwise Zilya is a great place with nice decor and talented staff.

2
★★★★★

Zilya is a great place and I loved going there, minus the parking; but the reason I loved going there so much was my stylist, Alla, and once she left I was very concerned about finding another. If you had been using Alla in the past and want to locate her now I have found her at Zina?s Full Service Salon Edina, MN 55436 (Hwy. 100/Vernon Ave/50th Ave) Telephone: (952) 929-0093

Otherwise Zilya is a great place with nice decor and talented staff.

Pros: talented staff

Cons: parking

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Service was weak!
Not too friendly. Made an appointment and then waited half an hour to be cut. Wasn't too impressed with my cut...it was average but over priced. Won't go back and won't recommend.

0
★☆☆☆☆

Service was weak!
Not too friendly. Made an appointment and then waited half an hour to be cut. Wasn't too impressed with my cut...it was average but over priced. Won't go back and won't recommend.

Cons: Unfriendly and overpriced

.

The stylists are knowledgeable and friendly. They will take care of whatever you need and go beyond what you requested if you need something else done. They do pressure you to buy product though, as well as extra services and they don't take "no" well. The services are very high priced already so it's a little frustrating when they keep trying to push you into more, even if you say you can't afford it or aren't interested. The stylists also quote different pricing then what is listed and what the receptionist quotes so that was annoying as well. I was quoted a much lower price initially then what I ended up paying.

1
★★★☆☆

The stylists are knowledgeable and friendly. They will take care of whatever you need and go beyond what you requested if you need something else done. They do pressure you to buy product though, as well as extra services and they don't take "no" well. The services are very high priced already so it's a little frustrating when they keep trying to push you into more, even if you say you can't afford it or aren't interested. The stylists also quote different pricing then what is listed and what the receptionist quotes so that was annoying as well. I was quoted a much lower price initially then what I ended up paying.

Pros: knowledgeable stylists, up to date with trends, helpful

Cons: too pushy, too expensive, pricing changes from what is quoted

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I was looking for a really good haircut and help with a mess of color that I'd been wearing for 6 months. I went online to search out a great salon and chose Zilya. I was not disappointed. My hair was really a mess and after some consultation Alla began the process of fixing it. What others may view as an attitude is merely a very direct approach from the people at Zilya's about what needs to be done. I was able to put my own preconceptions aside and listen to their suggestions and advice. After all that's what I was paying them for ~ their expertise. I am so glad I listened. Very damaged hair is now happy and healthy as am I. Alla is very interesting to talk with and took excellent care of me. If you want the best you'd better expect to pay for it. I'm not a wealthy woman however I will continue to have my hair done at Zilya's and not complain about their opinions, suggestions or prices. Thank you guys !
Brandi T.

5
★★★★★

I was looking for a really good haircut and help with a mess of color that I'd been wearing for 6 months. I went online to search out a great salon and chose Zilya. I was not disappointed. My hair was really a mess and after some consultation Alla began the process of fixing it. What others may view as an attitude is merely a very direct approach from the people at Zilya's about what needs to be done. I was able to put my own preconceptions aside and listen to their suggestions and advice. After all that's what I was paying them for ~ their expertise. I am so glad I listened. Very damaged hair is now happy and healthy as am I. Alla is very interesting to talk with and took excellent care of me. If you want the best you'd better expect to pay for it. I'm not a wealthy woman however I will continue to have my hair done at Zilya's and not complain about their opinions, suggestions or prices. Thank you guys !
Brandi T.

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I just moved to uptown and I really want to find a good facial place. So I went to Zilya. I got a lot of massage from "deep cleaning facial treatment" that was good but the cleaning part was so so. Then after facial she recommended some products,not all the people like that part :) anyway, service was good. But I will try other facial places next time.

1
★★★☆☆

I just moved to uptown and I really want to find a good facial place. So I went to Zilya. I got a lot of massage from "deep cleaning facial treatment" that was good but the cleaning part was so so. Then after facial she recommended some products,not all the people like that part :) anyway, service was good. But I will try other facial places next time.

Pros: good service

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I bought my wife a spa day over the phone for 420 dollars. My wife wanted to cancel so I called. On their webpage there is a 24 hr cancellation policy. However the girl who answered told me it is nonrefundable (and told me it was stated on their webpage- complete lie ). She also tried to tell me that I was told at the time of the order which is totally untrue.

Now I understand why they would not let me use my american express at the order and use my bankcard instead. I have never had any problem with my american express platinum, but the girl kept telling me it was rejected no matter how many times I had to repeat the card number to her. She claimed it was noisy with hairdry at the background, and my phone connection was bad, but she took down my bankcard number on first try.

This is a dishnoest business. All they want is your money. Don't be fooled by these people!

0
★☆☆☆☆

I bought my wife a spa day over the phone for 420 dollars. My wife wanted to cancel so I called. On their webpage there is a 24 hr cancellation policy. However the girl who answered told me it is nonrefundable (and told me it was stated on their webpage- complete lie ). She also tried to tell me that I was told at the time of the order which is totally untrue.

Now I understand why they would not let me use my american express at the order and use my bankcard instead. I have never had any problem with my american express platinum, but the girl kept telling me it was rejected no matter how many times I had to repeat the card number to her. She claimed it was noisy with hairdry at the background, and my phone connection was bad, but she took down my bankcard number on first try.

This is a dishnoest business. All they want is your money. Don't be fooled by these people!

Pros: good looking webpage

Cons: most dihonest people I have ever dealt with. money hungrey liers

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I went to Zilya Salon and Spa at the beginning of the week for a massage since I have chronic back problems and after a hour and a half with Claudia and my back issues have felt better than they have in quite a while. Claudia was fabulous, she has magic fingers and the products she used on me were great, the smells were incredibly calming and soothing! One of the best parts about the massage with Claudia was that was that she really educated me on stretches and other treatments that may help me in the future! I really enjoyed my experience at Zilya's and am going back to Claudia next week for another massage appointment! Plus the products that are used a really fabulous smelling and feel great too!!

2
★★★★☆

I went to Zilya Salon and Spa at the beginning of the week for a massage since I have chronic back problems and after a hour and a half with Claudia and my back issues have felt better than they have in quite a while. Claudia was fabulous, she has magic fingers and the products she used on me were great, the smells were incredibly calming and soothing! One of the best parts about the massage with Claudia was that was that she really educated me on stretches and other treatments that may help me in the future! I really enjoyed my experience at Zilya's and am going back to Claudia next week for another massage appointment! Plus the products that are used a really fabulous smelling and feel great too!!

Pros: possibly the best massage in town!! beautiful salon and spa, great people and services

Cons: parking

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I am not sure what these people are talking about but I recently move from Italia and have never been able to find a more better salon in Minneapolis. These stylist are all up to date on current styles and trends.....I wish they was in Milano! When I came in my hair was bad from older things done to it and I brought a picture with. I tell them, I want to look like this. When I left my hair look exactly like the picture I give them. Amazing! I have been to other salons around here and no one knows what they are doing but I am so glad I found Zilya. The front desk staff is very nice and nurturing. They cared about how I feel and make sure everything was perfect. I would recommend this place over anywhere else to anyone! You get results you ask them to do.

2
★★★★★

I am not sure what these people are talking about but I recently move from Italia and have never been able to find a more better salon in Minneapolis. These stylist are all up to date on current styles and trends.....I wish they was in Milano! When I came in my hair was bad from older things done to it and I brought a picture with. I tell them, I want to look like this. When I left my hair look exactly like the picture I give them. Amazing! I have been to other salons around here and no one knows what they are doing but I am so glad I found Zilya. The front desk staff is very nice and nurturing. They cared about how I feel and make sure everything was perfect. I would recommend this place over anywhere else to anyone! You get results you ask them to do.

Pros: Knowledeable staff, up to minute styles, lots of skills! very nice staff and cool atmosphere, very relaxing and fun

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My sister booked Zilya's for her and her wedding party's hair and make-up. One bridesmaid had to cancel because her car borke down, but Zilya charged her anyway for the cancellation - which was ironic, because everyone at Zilya's was at least double-booked. In fact, my sister, the bride, only got partial attention on her wedding day, because Zilya (yes, the owner) shared the time with other non-bridal clients she'd booked. And because Zilya was working other customers, it took longer to do my sister, who got out of her appointment 2 hours late on her wedding day: this made her so late for getting to the church that they missed most getting-ready pictures and almost didn't have time for full family pictures.

(When I went in to check out Zilya's, Zilya stopped working on a client who was obviously spending a lot of time and money there to give me quotes and convince me to book an appointment - I felt sorry for that client and thought, "that could be me.")

Oh, and Zilya is really bad about up-charging: she keeps asking if you want this or that and it all costs - a lot. So instead of enjoying your appointment you have continually to ask and think about price and what you really need done and what you don't. This happened also on my sister's wedding day (like she need all that decision-making activity then) and her appointment cost about twice waht ahd been quoted.

0
★☆☆☆☆

My sister booked Zilya's for her and her wedding party's hair and make-up. One bridesmaid had to cancel because her car borke down, but Zilya charged her anyway for the cancellation - which was ironic, because everyone at Zilya's was at least double-booked. In fact, my sister, the bride, only got partial attention on her wedding day, because Zilya (yes, the owner) shared the time with other non-bridal clients she'd booked. And because Zilya was working other customers, it took longer to do my sister, who got out of her appointment 2 hours late on her wedding day: this made her so late for getting to the church that they missed most getting-ready pictures and almost didn't have time for full family pictures.

(When I went in to check out Zilya's, Zilya stopped working on a client who was obviously spending a lot of time and money there to give me quotes and convince me to book an appointment - I felt sorry for that client and thought, "that could be me.")

Oh, and Zilya is really bad about up-charging: she keeps asking if you want this or that and it all costs - a lot. So instead of enjoying your appointment you have continually to ask and think about price and what you really need done and what you don't. This happened also on my sister's wedding day (like she need all that decision-making activity then) and her appointment cost about twice waht ahd been quoted.

Pros: none - they were horrible!

Cons: what bride should be ignored and made late to her wedding?!?

.

My sister went to Zilya's to get hair extensions (which were very pricey, btw). Her appointment went over three hours longer than they said it would, and they still didn't get done: there were 7 extensions that they did not do. Because they took so long even doing a partial job, my sister was late to meet her junior bridesmaids to pick out their dresses. When my sister went back to have the remaining 7 extensions that should have been put in during her previous over-extended visit, Zilya charged her for both the extensions and their time in putting them in.

Zilya had initially said they'd teach my sister how to care for her extensions and give her a special brush. They did neither, so my sister had prolems with teh extensions and had to to go back to get them fixed; they charged her for fixing them (well, putting new ones in, they couldn't or wouldn't use the old ones again) and they charged her for the hairbrush that should have been included in the initial visit. My sister's extensions continued to fall out regularly, and Zilya's continued to charge to put new ones in.

0
★☆☆☆☆

My sister went to Zilya's to get hair extensions (which were very pricey, btw). Her appointment went over three hours longer than they said it would, and they still didn't get done: there were 7 extensions that they did not do. Because they took so long even doing a partial job, my sister was late to meet her junior bridesmaids to pick out their dresses. When my sister went back to have the remaining 7 extensions that should have been put in during her previous over-extended visit, Zilya charged her for both the extensions and their time in putting them in.

Zilya had initially said they'd teach my sister how to care for her extensions and give her a special brush. They did neither, so my sister had prolems with teh extensions and had to to go back to get them fixed; they charged her for fixing them (well, putting new ones in, they couldn't or wouldn't use the old ones again) and they charged her for the hairbrush that should have been included in the initial visit. My sister's extensions continued to fall out regularly, and Zilya's continued to charge to put new ones in.

Pros: UNACCEPTABLE!

Cons: everything was bad!! oh - the were very snooty, too

 

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