Personal Touch Management Inc

★★★★☆
  • 25 9th Ave S

    Hopkins, MN 55343

    Map & Directions
  • 952-238-1121

About Personal Touch Management Inc

Hours
24/7

Real Estate

Real Estate
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4.4 10
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Been with them for 18 years. Have had some differences of opinion. But, they've done a pretty good job at DCHA. For the huge number of addresses Kay has under management, a few people will inevitably be dissatisfied. Unhappy people tend to

3
★★★★★

Been with them for 18 years. Have had some differences of opinion. But, they've done a pretty good job at DCHA. For the huge number of addresses Kay has under management, a few people will inevitably be dissatisfied. Unhappy people tend to

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Personal Touch Management is HORRIBLE - do NOT recommend!! They set up a contract with a snow removal company that comes out between 1 a.m. and 3 a.m. to start their bobcat and remove snow. In fact, we had maybe one inch of snow tonight

3
★★★★★

Personal Touch Management is HORRIBLE - do NOT recommend!! They set up a contract with a snow removal company that comes out between 1 a.m. and 3 a.m. to start their bobcat and remove snow. In fact, we had maybe one inch of snow tonight

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I agree with other posters here regarding the ineptitude of this management company. I have only had contact with one woman from the company, Kay. Initially I was led to believe that she was very concerned about the repair needing to be

3
★★★★★

I agree with other posters here regarding the ineptitude of this management company. I have only had contact with one woman from the company, Kay. Initially I was led to believe that she was very concerned about the repair needing to be

.

I have had several maintenance issues while living in my townhome and have had to literally fight and argue with them over things that they were supposed to be doing. Like the ice dams that we had on our roof this year. I told them they

3
★★★★★

I have had several maintenance issues while living in my townhome and have had to literally fight and argue with them over things that they were supposed to be doing. Like the ice dams that we had on our roof this year. I told them they

.

They ignore inquiries and maintenance issues. If you have an option go somewhere else.

3
★★★★★

They ignore inquiries and maintenance issues. If you have an option go somewhere else.

.

Our association switched to this company a little over one year ago. They were able to lower our costs immediately (our prior Management Company told us that we needed to raise our dues at least 20% to stay viable, and in order pay their

3
★★★★★

Our association switched to this company a little over one year ago. They were able to lower our costs immediately (our prior Management Company told us that we needed to raise our dues at least 20% to stay viable, and in order pay their

.

We have lived in a development that this "company", and I use that term loosely, manages-or at least takes our money and pretends to manage-for the past 4 years. We have had nothing but problems from the very beginning. The first time we met our neighbors, the property management company was at the forefront of the conversation. They are absolutely terrible and I have an entire neighborhood of 20 + houses who all feel the same way. We have tried, with no success unfortunately, as a community to have them fired as our property management providers. There are so many things I would like to say about Personal Touch Property Management's ONE contact listed, but all I will say is don't even bother to contact them. It is a waste of your time. Seek legal help right away if you ever experience a problem-which you most definitely will if you have anything to do with this company. Our current problem, one of many I assure you, is that this company has quit providing service, claiming there are past due bills-WHICH THERE ARE NOT! They will not give any information pertaining to when the alleged debts accrued and I have bank statements showing the deposits of my monthly association dues for the past three years. We did not receive anything in writing informing us of a debt, they just stopped garbage service. They have refused to provide written documentation showing missed payments or how they have come up with this magic number they say we owe. We now have to expend our own time, money and energy to fight this completely bogus battle. We will never again live in an association maintained development because of the sour taste the last four years has put in our mouths. We will also never again buy from the builder who allows this nonsense to continue in their housing developments.

0
★☆☆☆☆

We have lived in a development that this "company", and I use that term loosely, manages-or at least takes our money and pretends to manage-for the past 4 years. We have had nothing but problems from the very beginning. The first time we met our neighbors, the property management company was at the forefront of the conversation. They are absolutely terrible and I have an entire neighborhood of 20 + houses who all feel the same way. We have tried, with no success unfortunately, as a community to have them fired as our property management providers. There are so many things I would like to say about Personal Touch Property Management's ONE contact listed, but all I will say is don't even bother to contact them. It is a waste of your time. Seek legal help right away if you ever experience a problem-which you most definitely will if you have anything to do with this company. Our current problem, one of many I assure you, is that this company has quit providing service, claiming there are past due bills-WHICH THERE ARE NOT! They will not give any information pertaining to when the alleged debts accrued and I have bank statements showing the deposits of my monthly association dues for the past three years. We did not receive anything in writing informing us of a debt, they just stopped garbage service. They have refused to provide written documentation showing missed payments or how they have come up with this magic number they say we owe. We now have to expend our own time, money and energy to fight this completely bogus battle. We will never again live in an association maintained development because of the sour taste the last four years has put in our mouths. We will also never again buy from the builder who allows this nonsense to continue in their housing developments.

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Readers should not place too much stock in the couple of negative reviews here. As an association board member, I worked closely with Personal Touch for three years. I found them to be professional, effective property managers. Association members who don't understand the nature of community living and the roles and responsibilities of community members and the management company frequently are disaffected when the property manager has to come down hard. Similarly, vendors who don't perform, or who don't perform to spec, will also complain. But that's why associations hire property managers--so the individual board members don't have to get their hands dirty with assoc members who can't play by the rules or vendors who can't perform to contract.

2
★★★★★

Readers should not place too much stock in the couple of negative reviews here. As an association board member, I worked closely with Personal Touch for three years. I found them to be professional, effective property managers. Association members who don't understand the nature of community living and the roles and responsibilities of community members and the management company frequently are disaffected when the property manager has to come down hard. Similarly, vendors who don't perform, or who don't perform to spec, will also complain. But that's why associations hire property managers--so the individual board members don't have to get their hands dirty with assoc members who can't play by the rules or vendors who can't perform to contract.

Pros: Excellent property managers

Cons: None

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If I could select less than 1 star I would.

They treat me, a home owner in the association they represent, like a criminal or like they are a collection agency and I have nor been paying my bills, or like I'm inconveniencing them. This is what we (WHAT I) pay for! They need to understand they work for me!! I am an owner in the association making me part of it. They are NOT there to govern and dictate they are there to help manage. They don't appear to understand this and run their business like it's a second job for someone. Like it's run out of some lady's basement 2 days a week. The web site (ptouch. net) it so generic and ugly it looks like it was done in something like MS Word. My little nephew has enough skills to do a better job than that. This should be one clue as to the competency and professionalism you will get from Personal Touch Management. This is my first experience with an association but in the 8+ years I have never had anything positive come from them. It feels to me like they just want to get paid and not do any work, or at least put forth the littlest amount they have to. Many of my friends live in areas that have an association and of course they all have negative things to say about them. This is just part of the association woes. But none have really been as bad as this company. However they have been a bit more professional and had a better run operation. They at least have an idea who the residents are and the board is more in charge. With Personal Touch they are just....
Unprofessional.

I would whole hardheartedly agree with the previous. DO NOT use personal Touch Management as your association management agency.

0
★☆☆☆☆

If I could select less than 1 star I would.

They treat me, a home owner in the association they represent, like a criminal or like they are a collection agency and I have nor been paying my bills, or like I'm inconveniencing them. This is what we (WHAT I) pay for! They need to understand they work for me!! I am an owner in the association making me part of it. They are NOT there to govern and dictate they are there to help manage. They don't appear to understand this and run their business like it's a second job for someone. Like it's run out of some lady's basement 2 days a week. The web site (ptouch. net) it so generic and ugly it looks like it was done in something like MS Word. My little nephew has enough skills to do a better job than that. This should be one clue as to the competency and professionalism you will get from Personal Touch Management. This is my first experience with an association but in the 8+ years I have never had anything positive come from them. It feels to me like they just want to get paid and not do any work, or at least put forth the littlest amount they have to. Many of my friends live in areas that have an association and of course they all have negative things to say about them. This is just part of the association woes. But none have really been as bad as this company. However they have been a bit more professional and had a better run operation. They at least have an idea who the residents are and the board is more in charge. With Personal Touch they are just....
Unprofessional.

I would whole hardheartedly agree with the previous. DO NOT use personal Touch Management as your association management agency.

Pros: None

Cons: Unprofessional

.

This company was just a nuisance to work for! The association we performed work for was excellent, however when it came time to get paid this company made it not only difficult for us but also for the association they represent. Wish I could name (names), but I'm not sure I can. However, Personal Touch Management was the worst that I have seen in my 13 years of running a business. The owner and employees were heartless, not only to us but the town homes they represented. This included two bad checks (Pers. Touch's fault), repeated calls to members on the board with their own problems (that really liked us and wanted us to get paid), to resorting to having a check couriered to us. PLEASE, DON'T make the mistake and use this company.

0
★☆☆☆☆

This company was just a nuisance to work for! The association we performed work for was excellent, however when it came time to get paid this company made it not only difficult for us but also for the association they represent. Wish I could name (names), but I'm not sure I can. However, Personal Touch Management was the worst that I have seen in my 13 years of running a business. The owner and employees were heartless, not only to us but the town homes they represented. This included two bad checks (Pers. Touch's fault), repeated calls to members on the board with their own problems (that really liked us and wanted us to get paid), to resorting to having a check couriered to us. PLEASE, DON'T make the mistake and use this company.

 

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