Twin City Tire

★★★★★
Find a Local Service center that offers Quality Automotive Parts, Service and Repairs.
  • 12479 Plaza Dr

    Eden Prairie, MN 55344

    Map & Directions
  • 952-829-8000

About Twin City Tire

Hours
Monday - Friday 7:00 AM - 6:00 PM; Saturday 8:00 AM - 3:00 PM

Automotive

Automotive
More choices in Eden Prairie:
Resultset_next

Precision Tune Auto Care

8451 Joiner Way Eden Prairie, MN

Resultset_next

Expedition Autoworks

7400 Oxford St Saint Louis Park, MN

5.0 14
Hi! Sign in to let us know how Twin City Tire was?
Write a Review
.

Been a customer for over 20 years and have always had friendly & excellent service. I recommend Twin City Tire to all.

5
★★★★★

Been a customer for over 20 years and have always had friendly & excellent service. I recommend Twin City Tire to all.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Been a customer for over 20 years and have always had friendly & excellent service. I recommend Twin City Tire to all.\r

3
★★★★★

Been a customer for over 20 years and have always had friendly & excellent service. I recommend Twin City Tire to all.\r

.

Great information and service, thank you for being reliable.

5
★★★★★

Great information and service, thank you for being reliable.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great information and service, thank you for being reliable.\r

3
★★★★★

Great information and service, thank you for being reliable.\r

.

Thanks for getting me in on short notice. Dean and service are always great.

5
★★★★★

Thanks for getting me in on short notice. Dean and service are always great.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Thanks for getting me in on short notice. Dean and service are always great.\r

3
★★★★★

Thanks for getting me in on short notice. Dean and service are always great.\r

.

The workers/ employees were very nice. The employees that were in the back made it seem like a great place to work. (Popcorn, great touch).

5
★★★★★

The workers/ employees were very nice. The employees that were in the back made it seem like a great place to work. (Popcorn, great touch).

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The workers/ employees were very nice. The employees that were in the back made it seem like a great place to work. (Popcorn, great touch).\r

3
★★★★★

The workers/ employees were very nice. The employees that were in the back made it seem like a great place to work. (Popcorn, great touch).\r

.

Thanks for getting me in on such short notice!! You guys and Dean are always great!

5
★★★★★

Thanks for getting me in on such short notice!! You guys and Dean are always great!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Thanks for getting me in on such short notice!! You guys and Dean are always great!\r

3
★★★★★

Thanks for getting me in on such short notice!! You guys and Dean are always great!\r

.

ABSOLUTELY HORRIBLE!!

I knew this visit was going to be bad the minute i made the appt for my oil change! the guys on the phone are thee most lazy guys in the entire world - you could tell they were bored out of their minds and (being a girl) they didn't care what you had to say. they didn't even say so much as GOODBYE!

Then, when I got in there - two guys were at the desk. One talking on the phone and the other putzin' on the computer. Guy on the computer looked & MADE EYE CONTACT THREE TIMES -- oh, and answered the phone - before he decided to help me TEN MINUTES AFTER ENTERING THE DOOR!!! good lord, is that what we call CUSTOMER SERVICE these days!?!?

I have to admit, they did the job pretty quickly which was nice compared to other places. However, when my car was done - I went up to the counter to pay (and thats when it got serious). 1.) the two guys at the desk, one guy helping me (girl) - the other guy helping a fellow customer (who was a guy). The guy customer got EVERY SINGLE piece of his invoice explained to him. Me? I got mine pretty much thrown at me. 2.) I gave them a coupon for a $14.99 Oil Change - a coupon I had gotten at the Rainbow not even a mile from their locatiion. According to them - $14.99 Oil Change + 1.99 Environmental Fee somehow comes to almost 21.00??? I'm sorry - did i miss something in math class??? Firestone charges exactly what is on the coupon -- not this BS of doing discounts herre and there and then tacking on 3 extra dollars somewhere else to make up for it!! COMPLETELY MISLEADING!! -- so by the time i get the invoice, get my keys, get to my car, and leave -- the other customer is STILL having his invoice explained to him. I, however, have no explaination as to what the heck was done to my car!! Was a new filter put in? did they rotate my tires? Did they even change the dang oil!?!

So when I get home and start adding this up - and talk to some other people regarding oil changes - they are also agreeing with me that A: how I was treated compared to the other customer was not acceptable and B: they overcharged me by at least $3....which, had the customer service been okay, wouldnt be such a huge deal....

So I call up the store and question them in regards to why it was charged so much and the guy who answers the phone literally repeats "Thats not our pricing structure" with a "too bad so sad" attitude. It was like, "hey, all im looking for is an explaination as to why this happened and an apology on the HORRIBLE service" -- neither of those wishes came true!! In not so many words- this guy continues the horrible experience with a comment that pretty much said "If you dont like it - take your business elsehwere" -- and then hung up.

** MY ADVICE: SPEND YOUR MONEY ELSEWHERE. they may do great work on the cars - but being treated like that in a city that has numerous other businesses that have the same price (esp after all of their hidden fees) -- this company doesn't deserve your money! Its almost 2012 - either teach your employees the value of customer service or have fun being put out of business!! They definately lost a customer -who may have very well be a loyal customer for years. Guess that was worth the extra $3 they charged me, huh??

1
★☆☆☆☆

ABSOLUTELY HORRIBLE!!

I knew this visit was going to be bad the minute i made the appt for my oil change! the guys on the phone are thee most lazy guys in the entire world - you could tell they were bored out of their minds and (being a girl) they didn't care what you had to say. they didn't even say so much as GOODBYE!

Then, when I got in there - two guys were at the desk. One talking on the phone and the other putzin' on the computer. Guy on the computer looked & MADE EYE CONTACT THREE TIMES -- oh, and answered the phone - before he decided to help me TEN MINUTES AFTER ENTERING THE DOOR!!! good lord, is that what we call CUSTOMER SERVICE these days!?!?

I have to admit, they did the job pretty quickly which was nice compared to other places. However, when my car was done - I went up to the counter to pay (and thats when it got serious). 1.) the two guys at the desk, one guy helping me (girl) - the other guy helping a fellow customer (who was a guy). The guy customer got EVERY SINGLE piece of his invoice explained to him. Me? I got mine pretty much thrown at me. 2.) I gave them a coupon for a $14.99 Oil Change - a coupon I had gotten at the Rainbow not even a mile from their locatiion. According to them - $14.99 Oil Change + 1.99 Environmental Fee somehow comes to almost 21.00??? I'm sorry - did i miss something in math class??? Firestone charges exactly what is on the coupon -- not this BS of doing discounts herre and there and then tacking on 3 extra dollars somewhere else to make up for it!! COMPLETELY MISLEADING!! -- so by the time i get the invoice, get my keys, get to my car, and leave -- the other customer is STILL having his invoice explained to him. I, however, have no explaination as to what the heck was done to my car!! Was a new filter put in? did they rotate my tires? Did they even change the dang oil!?!

So when I get home and start adding this up - and talk to some other people regarding oil changes - they are also agreeing with me that A: how I was treated compared to the other customer was not acceptable and B: they overcharged me by at least $3....which, had the customer service been okay, wouldnt be such a huge deal....

So I call up the store and question them in regards to why it was charged so much and the guy who answers the phone literally repeats "Thats not our pricing structure" with a "too bad so sad" attitude. It was like, "hey, all im looking for is an explaination as to why this happened and an apology on the HORRIBLE service" -- neither of those wishes came true!! In not so many words- this guy continues the horrible experience with a comment that pretty much said "If you dont like it - take your business elsehwere" -- and then hung up.

** MY ADVICE: SPEND YOUR MONEY ELSEWHERE. they may do great work on the cars - but being treated like that in a city that has numerous other businesses that have the same price (esp after all of their hidden fees) -- this company doesn't deserve your money! Its almost 2012 - either teach your employees the value of customer service or have fun being put out of business!! They definately lost a customer -who may have very well be a loyal customer for years. Guess that was worth the extra $3 they charged me, huh??

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Twin City Tire is the best Mechanic / Auto shop I have ever dealt with. My husband adn I are very gun shy with people who work on our vehicles, and these guys blew us out of the water with their work, and their kindness. If you are looking for a great place to bring your car, where you don't want to have to worry about being over-charged or the quality of the work, this is the place. We are customers for life!

5
★★★★★

Twin City Tire is the best Mechanic / Auto shop I have ever dealt with. My husband adn I are very gun shy with people who work on our vehicles, and these guys blew us out of the water with their work, and their kindness. If you are looking for a great place to bring your car, where you don't want to have to worry about being over-charged or the quality of the work, this is the place. We are customers for life!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

It is good to go there if you want to have a systemic examination or maintenance for your car and do not want to travel to too many places because they provide all kinds of services. We once fixed a small problem in our front tire and were pretty satisfied with the quality of service they provided.

PROS: quality
CONS: no

4
★★★★☆

It is good to go there if you want to have a systemic examination or maintenance for your car and do not want to travel to too many places because they provide all kinds of services. We once fixed a small problem in our front tire and were pretty satisfied with the quality of service they provided.

PROS: quality
CONS: no

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Twin City tires is a full service garage that not only performs mechanical work but they also sell tires, rims, as well as performing repairs, maintenance, etc. They are always open to fitting you into their daily schedule and they will always offer you a ride to where you need to go (work) while your vehicle is in the shop. They are very good at providing feedback to you throughout the day. Their mechanics are very knowledgable and they have great prices and will offer special discounts to employees that work at local businesses.

5
★★★★★

Twin City tires is a full service garage that not only performs mechanical work but they also sell tires, rims, as well as performing repairs, maintenance, etc. They are always open to fitting you into their daily schedule and they will always offer you a ride to where you need to go (work) while your vehicle is in the shop. They are very good at providing feedback to you throughout the day. Their mechanics are very knowledgable and they have great prices and will offer special discounts to employees that work at local businesses.

Was this review helpful to you?
Ratings_icons Ratings_icons

More about Twin City Tire

Twin City Tire & Auto Service is proud to have served Eden Prairie & Bloomington's automotive needs for over 42 years. We provide service and tires for all makes and models of cars, light trucks and motorhomes. Our staff is ASE and Master ASE Certified to complete all mechanical repairs and factory maintenance services. We will care for your vehicle like it is our own. Trust is key to generations of our customers making Twin City Tire the only place to go for automotive service, from oil changes to engines and transmissions. Ask anyone about us! We are located on Plaza drive in Eden Prairie accross from Menards, and in Bloomington, 8 blocks south of 494 on Lyndale. We accept most major credit cards, including Visa, Mastercard, American Express & the Twin City Tire Nationwide American Car Care Credit Card that offers 6 months same as cash. Ask our Advisors.

 

Wait, you're the expert.

If you've been to or used Twin City Tire, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review