When I called to make the appointment I was caught off gaurd by the girl on the phone. she was short and did not make me seem like I was important. After a short explaination of what I needed she then made me feel like they were competeing for something.. it was kinda weird. The Techs were pushy and I felt uneasy the whole time. service was ok but not for the price.
Experienced and friendly colorists, stylists and staff. FREE hand paraffin wax treatment just for asking. Lovely salon with beautiful views of Forest Lake. Some claim it is expensive but you get what you pay for! I walk out feeling like a million bucks and get compliments on their work. Proud to be a customer.
So, My biz partner and I had a spa day at La Grande, and not only was it worth every penney, it was AWESOME! Massages, Facials and Pedis, all awesome. So to finish off our night we had our hair and eye brows waxed, and Diana J was the perfect fit. Her scalp massage was to die for! she also did well with the wax. She was very personable, and helped us pick out product to help our hair and skin! Thanks Diana!
Delrae is Excellent! She listens to what you want, advises you if she thinks it will work with your hair, and is honest. But the most important thing is that she is GREAT! I can't say enough about her. I drive from Minneapolis to have her cut my hair, that should tell you how much I like, no love, the way she does my hair! Thank you!!!
Watch out, as a long time client I eventually realized the customer service is really quite fake.
I would say one of the scariest things about moving to a new town would be finding a local salon where you feel you belong. It took me a little while to find a parking place but immediately when I walked in the doors, I forgot my worries and the presence of the warm and welcoming people made me feel comfortable and at home. I went in for a combination of services and left with a completely different set of expectations as a customer. My service providers listened to my wants and needs and made sure I was on the same page every step of the way. The professionalism is outstanding and the view of the lake is unbelievalble. Before I left, I schedued all of my appointments through the end of next year.
Pros: Classy, Inviting, Great Service
Salon says that cut and color service include paraffin hand treatment and style. Paid for highlights and haircut and left with wet hair. Several other service issues, the staff just does not care about the customer. There are many other salons in the area with a similar price point, this one is not worth it. I voiced my concerns to the salon and received no response, guess the owners don't care any more than the staff.
Cons: Indifferent Staff