Pro Auto & Transmission Repair

★★★★☆
  • 575 Jefferson St SE

    Hutchinson, MN 55350

    Map & Directions
  • 320-234-9690

About Pro Auto & Transmission Repair

Hours
Mon. - Fri. 8am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
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4.0 3
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My 17 year old son had a coolant leak in his truck and we brought it in to Pro Auto Repair on February 14th. They called us and said it needed a new water pump. That was "$88" and "the thermostat is part of the water pump" (never said that was extra). The bill came to $489.33! Got charged $188 for the water pump and $33 for a thermostat and $210 to install. I thought all their part and labor prices were outrageous so I called NAPA. $120 for the same new water pump. Then I called the local GM dealer. $135 for the new aftermarket water pump. How much to put it in? He checked and said $180. I called up Pro Auto and asked what the heck was going on and why I was overcharged on everything? He said I approved the $489 bill on the phone. I told him NO! he NEVER quoted me a final price and if I had agreed to it I wouldn't be calling him back all pissed off. I told him the prices I found elsewhere and he demanded to know where I got those prices. I told him. For the labor cost he said the books say it is 1.9 hours and the shop rate is $88 per hour. Um, OK, that's $167 and you charged me $210.89! He said he was going to investigate this and would call back. He called me later and never disputed a thing. He said the owner was out until Monday and he would talk to him and then they would see what they could do. So they finally called me Tuesday late afternoon. Their solution? With a smug attitude I was told "Bring the truck back into our shop and we will put the old water pump back in the truck, I'll write you a check for $489 and you can go somewhere else." I told him that truck was never going to be back in their shop again. And that is exactly what they expected and wanted. Would never recommend to anyone to go to Pro Auto Transmission & Repair in Hutchinson!!

1
★☆☆☆☆

My 17 year old son had a coolant leak in his truck and we brought it in to Pro Auto Repair on February 14th. They called us and said it needed a new water pump. That was "$88" and "the thermostat is part of the water pump" (never said that was extra). The bill came to $489.33! Got charged $188 for the water pump and $33 for a thermostat and $210 to install. I thought all their part and labor prices were outrageous so I called NAPA. $120 for the same new water pump. Then I called the local GM dealer. $135 for the new aftermarket water pump. How much to put it in? He checked and said $180. I called up Pro Auto and asked what the heck was going on and why I was overcharged on everything? He said I approved the $489 bill on the phone. I told him NO! he NEVER quoted me a final price and if I had agreed to it I wouldn't be calling him back all pissed off. I told him the prices I found elsewhere and he demanded to know where I got those prices. I told him. For the labor cost he said the books say it is 1.9 hours and the shop rate is $88 per hour. Um, OK, that's $167 and you charged me $210.89! He said he was going to investigate this and would call back. He called me later and never disputed a thing. He said the owner was out until Monday and he would talk to him and then they would see what they could do. So they finally called me Tuesday late afternoon. Their solution? With a smug attitude I was told "Bring the truck back into our shop and we will put the old water pump back in the truck, I'll write you a check for $489 and you can go somewhere else." I told him that truck was never going to be back in their shop again. And that is exactly what they expected and wanted. Would never recommend to anyone to go to Pro Auto Transmission & Repair in Hutchinson!!

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Was way overcharged on parts and labor!! Called other places and even a GM dealer and parts and labor were MUCH cheaper!! I called up Pro Auto and asked what the heck was going on and why my 17 year old son was overcharged on everything?

3
★★★★★

Was way overcharged on parts and labor!! Called other places and even a GM dealer and parts and labor were MUCH cheaper!! I called up Pro Auto and asked what the heck was going on and why my 17 year old son was overcharged on everything?

.

This is the best car place I have ever been to. They have even dealt with my car dealer when it comes to getting them to pay for warranty work when they didn't want to! I recommend this repair shop for all your car needs, oil changes, everything. They are very accomadating and have reasonable prices!

5
★★★★★

This is the best car place I have ever been to. They have even dealt with my car dealer when it comes to getting them to pay for warranty work when they didn't want to! I recommend this repair shop for all your car needs, oil changes, everything. They are very accomadating and have reasonable prices!

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