CottageCare Eden Prairie & Edina

★★★☆☆
Simplify Life. Delegate House Cleaning.
  • 9013 Penn Ave S

    Bloomington, MN 55431

    Map & Directions
  • 952-944-8020

About CottageCare Eden Prairie & Edina

Categories
Hours
Monday-Friday 8:00 AM-4:00 PM
Reservations
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Personal Services

Personal Services
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I tried cottage care out from a crowd cut coupon. It was a waste of money! The first person they sent over did nothing, they had to send a supervisor to fix her mistake, the female supervisor did a nice job. I requested her a second time and they sent a male to clean the house that I had not met who was creepy and looked like he was on drugs. I would not recommend cottage care, you don't want random people in your house going through your stuff, I would highly recommend going with an individual over a cleaning service, after this horrible experience I have called my former cleaning lady to work for me again!

1
★☆☆☆☆

I tried cottage care out from a crowd cut coupon. It was a waste of money! The first person they sent over did nothing, they had to send a supervisor to fix her mistake, the female supervisor did a nice job. I requested her a second time and they sent a male to clean the house that I had not met who was creepy and looked like he was on drugs. I would not recommend cottage care, you don't want random people in your house going through your stuff, I would highly recommend going with an individual over a cleaning service, after this horrible experience I have called my former cleaning lady to work for me again!

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After further investigation into the complaint by O.B. it appears as though this was not meant for CottageCare of Minnesota/Edina. The profile of O.B. shows a hometown of Kansas City, MO., not Minnesota.

O.B., If I am mistaken and you used CottageCare of Minnesota please call us and let us know what your specific concerns and complaints are so we may address them for you. If you did not use CottageCare of Minnesota, please contact the local CottageCare office that you used so they may address your concerns.

Thank you,
CottageCare of Minnesota

5
★★★★★

After further investigation into the complaint by O.B. it appears as though this was not meant for CottageCare of Minnesota/Edina. The profile of O.B. shows a hometown of Kansas City, MO., not Minnesota.

O.B., If I am mistaken and you used CottageCare of Minnesota please call us and let us know what your specific concerns and complaints are so we may address them for you. If you did not use CottageCare of Minnesota, please contact the local CottageCare office that you used so they may address your concerns.

Thank you,
CottageCare of Minnesota

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.

They treat their employees like doody. The news needs to send an undercover person to work for them so everyone can see how things really work over there. I read the reviews and the stuff the bad reviews said is true.

2
★★☆☆☆

They treat their employees like doody. The news needs to send an undercover person to work for them so everyone can see how things really work over there. I read the reviews and the stuff the bad reviews said is true.

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They used to be good when owned by the old owner. Now they have gone "down hill"; the cleaning is inconsistent and we have had items such as medications missing from the house after cleanings. When I asked the owner about this he promised to follow up and never did. They have missed appointments also. I am very disappointed in them and will find a new service.

1
★☆☆☆☆

They used to be good when owned by the old owner. Now they have gone "down hill"; the cleaning is inconsistent and we have had items such as medications missing from the house after cleanings. When I asked the owner about this he promised to follow up and never did. They have missed appointments also. I am very disappointed in them and will find a new service.

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1 out of 1 people found this review helpful.

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We have had a variety of cleaning services in our South Minneapolis Home over years, most did an ok job, not to friendly, ( the same people rarely came back). We always found items that were missed. Started using Cottage Care last year, what a difference!!! They top to bottom clean the house every time, the price is very affordable, and I know my cleaner " Patti" by name. The Owner has always been helpful in rescheduling us when need to miss our scheduled time, and thoughtful enough to call and stop by to check the good work they are doing.

2
★★★★★

We have had a variety of cleaning services in our South Minneapolis Home over years, most did an ok job, not to friendly, ( the same people rarely came back). We always found items that were missed. Started using Cottage Care last year, what a difference!!! They top to bottom clean the house every time, the price is very affordable, and I know my cleaner " Patti" by name. The Owner has always been helpful in rescheduling us when need to miss our scheduled time, and thoughtful enough to call and stop by to check the good work they are doing.

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Very pleased with Cottage Care! Manager is extremely flexible and understanding of changes/additions to cleaning schedule. Also REALLY appreciate C.C.'s overall flexibility and willingness to adapt/meet the needs of each homeowner! Enjoy that only one person comes to my house to carry out each cleaning. Constructive criticism that I can offer is to have a bit more consistency when training personnel -- have noticed inconsistencies from person-to-person....but overall am VERY pleased with Cottage Care and recommend them whenever asked! -- They take the stress out of staying on top of house work!! :)

4
★★★★☆

Very pleased with Cottage Care! Manager is extremely flexible and understanding of changes/additions to cleaning schedule. Also REALLY appreciate C.C.'s overall flexibility and willingness to adapt/meet the needs of each homeowner! Enjoy that only one person comes to my house to carry out each cleaning. Constructive criticism that I can offer is to have a bit more consistency when training personnel -- have noticed inconsistencies from person-to-person....but overall am VERY pleased with Cottage Care and recommend them whenever asked! -- They take the stress out of staying on top of house work!! :)

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We have been using CottageCare since about 2005, right before the birth of our 2nd child. At this same time there was a change in mangement, which made me very leary and I actually backed away from the service for a while, but much to my pleasure I started getting post cards in the mail asking to try out the service again with the new management, and with 2 new children I had everything to gain so I called. To my even larger pleasure, the cleaner that had been cleaning for me was still employed and she was the one they set out to my house. It was like we had never left. And if this weren't enough, the new owners were so much more flexible, and with one or 2 last minute conflicts that could have been avoided with better planning, they have been able to accomodate my schedule and changes with little to no hassle. I love that they have a low employee turn over rate and every other week, I am comfortable that the person I am used to showing up with be there and if there is a change, I am almost always notifiied a day in advance.

5
★★★★★

We have been using CottageCare since about 2005, right before the birth of our 2nd child. At this same time there was a change in mangement, which made me very leary and I actually backed away from the service for a while, but much to my pleasure I started getting post cards in the mail asking to try out the service again with the new management, and with 2 new children I had everything to gain so I called. To my even larger pleasure, the cleaner that had been cleaning for me was still employed and she was the one they set out to my house. It was like we had never left. And if this weren't enough, the new owners were so much more flexible, and with one or 2 last minute conflicts that could have been avoided with better planning, they have been able to accomodate my schedule and changes with little to no hassle. I love that they have a low employee turn over rate and every other week, I am comfortable that the person I am used to showing up with be there and if there is a change, I am almost always notifiied a day in advance.

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.

We have used Cottage Care Housecleaning service for three years. They have been very reliable, they send only one person not a team of different people each time. We have had only four different people in our home since we started. The cleaning they provide is top notch, price is affordable, and there office has always been flexible with changes to our schedule, never charged us for last minute cancellation.

5
★★★★★

We have used Cottage Care Housecleaning service for three years. They have been very reliable, they send only one person not a team of different people each time. We have had only four different people in our home since we started. The cleaning they provide is top notch, price is affordable, and there office has always been flexible with changes to our schedule, never charged us for last minute cancellation.

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In Response to Douglas H. of West Virginia:

The Corporate Headquarters of CottageCare, Inc. has left a message (May 5th, 2010) with Mr. Douglas H. to discuss his concerns and the posting left on insiderpages.com. No return call from the potential customer has been returned as of this posting.

An immediate question we have:

1) How did you hear about CottageCare Housecleaning?

A. Internet
B. Brochure mailed to your home
C. Radio
D. Other (please qualify)

If you received a Brochure at your home and delivered by the USPS, we most likely do service your area.

If you heard about us the way of the Internet/Radio/Friend, we can not possibly cover all areas outside of a certain radius from our Service Center, it simply isn't economical. In this case the Zip Code of 25515 is 34.67 miles from our Service Center. We generally clean homes within a 25 mile radius as a standard.

CottageCare strives to meet our customers needs and we hope to position ourselves in the future to service homes within a larger radius in the very near future.

CLARIFICATIONS:

This customer lives in the Barboursville, WV area and in no way is the Service Center associated with the Minneapolis, MN Service Center as this post was listed under. Each Service Center is individually Owned and Operated.

M.S.C.
CottageCare, Inc.

www.cottagecare.com

5
★★★★★

In Response to Douglas H. of West Virginia:

The Corporate Headquarters of CottageCare, Inc. has left a message (May 5th, 2010) with Mr. Douglas H. to discuss his concerns and the posting left on insiderpages.com. No return call from the potential customer has been returned as of this posting.

An immediate question we have:

1) How did you hear about CottageCare Housecleaning?

A. Internet
B. Brochure mailed to your home
C. Radio
D. Other (please qualify)

If you received a Brochure at your home and delivered by the USPS, we most likely do service your area.

If you heard about us the way of the Internet/Radio/Friend, we can not possibly cover all areas outside of a certain radius from our Service Center, it simply isn't economical. In this case the Zip Code of 25515 is 34.67 miles from our Service Center. We generally clean homes within a 25 mile radius as a standard.

CottageCare strives to meet our customers needs and we hope to position ourselves in the future to service homes within a larger radius in the very near future.

CLARIFICATIONS:

This customer lives in the Barboursville, WV area and in no way is the Service Center associated with the Minneapolis, MN Service Center as this post was listed under. Each Service Center is individually Owned and Operated.

M.S.C.
CottageCare, Inc.

www.cottagecare.com

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I cannot appreciate a business that will advertise cleaining ytour house un a rural area, then refuse to come out because it is 30 miles. Offered to pay extra m,iles/travel time, still won't come. In any area like WV, or other rural states, a distance of 30 miles is nothing. This Braboursville, WV business has not yet learned that they must be flexible enough to meet the needs of their customers, if they want to build a solid base. Bad management, don't know about the work.

1
★☆☆☆☆

I cannot appreciate a business that will advertise cleaining ytour house un a rural area, then refuse to come out because it is 30 miles. Offered to pay extra m,iles/travel time, still won't come. In any area like WV, or other rural states, a distance of 30 miles is nothing. This Braboursville, WV business has not yet learned that they must be flexible enough to meet the needs of their customers, if they want to build a solid base. Bad management, don't know about the work.

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.

Used CottageCare happily for almost 15 years. Booked a Friday afternoon cleaning before a very big Saturday holiday party to learn of new ownership. Date was confirmed by new owner, time set for cleaner(s) to arrive. They didn't. And they didn't half hour later, an hour later, two hours later. Total of seven phone calls to CottageCare offices netted only voicemail, after 15 years of direct phone contact. No one ever showed, I canceled all Friday evening plans, changed clothes and with my sister's help started cleaning. Finished the bathroom at 11:45 am the next morning, 10 minutes ahead of the first guest. Tired, no make-up, but glad it was done. DO NOT HIRE FROM THIS NEW OWNER.

1
★☆☆☆☆

Used CottageCare happily for almost 15 years. Booked a Friday afternoon cleaning before a very big Saturday holiday party to learn of new ownership. Date was confirmed by new owner, time set for cleaner(s) to arrive. They didn't. And they didn't half hour later, an hour later, two hours later. Total of seven phone calls to CottageCare offices netted only voicemail, after 15 years of direct phone contact. No one ever showed, I canceled all Friday evening plans, changed clothes and with my sister's help started cleaning. Finished the bathroom at 11:45 am the next morning, 10 minutes ahead of the first guest. Tired, no make-up, but glad it was done. DO NOT HIRE FROM THIS NEW OWNER.

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.

CLARIFICATIONS:

This customer lives in the Colorado area and was serviced by one of our Colorado Service Centers. In no way is the customer or manager associated with the Minneapolis, MN Service Center as this post was listed under.

This customer was refunded her entire cleaning expenses BEFORE she posted this comment.

CottageCare stands behind their "CleanSweep Guarantee".

M.S.C.
CottageCare, Inc.

5
★★★★★

CLARIFICATIONS:

This customer lives in the Colorado area and was serviced by one of our Colorado Service Centers. In no way is the customer or manager associated with the Minneapolis, MN Service Center as this post was listed under.

This customer was refunded her entire cleaning expenses BEFORE she posted this comment.

CottageCare stands behind their "CleanSweep Guarantee".

M.S.C.
CottageCare, Inc.

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The cleaning gal (Nancy) was good but this Chad Neimann who called himself the owner, but was really only the Denver, CO, manager showed up & all went down hill from then on, He used dirty rags to dust with. Refused to use Pledge I provided that is non allergen based since I have asthma & instead continued to use this VERY DRYING "all purpose cleaner" on everything from kitchen to bathroom to expensive wood antiques! Did NOT vacuum the stairs or other areas or most important the one bedroom I asked them to do as I had just had an extremely serious chest surgery. Any dusting or cleaning by Chad Niemenn was at best sloppy and left many areas not touched. Plus, this Chad Niemann decided to charge me over and above the quote to do the edges of the wood floor that was quoted as part of the original quote! I let them know I was not happy with the job within the 24 hour time limit. I then requested my check returned (i.e. my money returned in full, per CottageCare's "if you are not completely satisfied we will refund your money in full" e-mail guarantee I had requested. This did not happen! I also requested a copy of CottageCare's Insurance and Bonding and was NEVER provided with this. I spoke with a :Mike" who was supposed to be Chad Niemann's superviser, but "Mike", an obvious member of the "good ole boy network" failed to do his job & "left it up to Chad". I requested to speak with the franchise owner and was refused his name & how to reach him.

1
★☆☆☆☆

The cleaning gal (Nancy) was good but this Chad Neimann who called himself the owner, but was really only the Denver, CO, manager showed up & all went down hill from then on, He used dirty rags to dust with. Refused to use Pledge I provided that is non allergen based since I have asthma & instead continued to use this VERY DRYING "all purpose cleaner" on everything from kitchen to bathroom to expensive wood antiques! Did NOT vacuum the stairs or other areas or most important the one bedroom I asked them to do as I had just had an extremely serious chest surgery. Any dusting or cleaning by Chad Niemenn was at best sloppy and left many areas not touched. Plus, this Chad Niemann decided to charge me over and above the quote to do the edges of the wood floor that was quoted as part of the original quote! I let them know I was not happy with the job within the 24 hour time limit. I then requested my check returned (i.e. my money returned in full, per CottageCare's "if you are not completely satisfied we will refund your money in full" e-mail guarantee I had requested. This did not happen! I also requested a copy of CottageCare's Insurance and Bonding and was NEVER provided with this. I spoke with a :Mike" who was supposed to be Chad Niemann's superviser, but "Mike", an obvious member of the "good ole boy network" failed to do his job & "left it up to Chad". I requested to speak with the franchise owner and was refused his name & how to reach him.

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0 out of 1 people found this review helpful.

.

it was very difficult for me and my hubby to tidy all the house so we decided to call to house cleaning company we called for several companies and chose " Cottage care". The cost was not very big. They came to our house trice a week in the morning and cleaned all the rooms. their job was perfect, they were cleaning perfectly and very quickly. now we are not using any of house cleaning companies but we really recommend this one. i hope you will like the service.

4
★★★★☆

it was very difficult for me and my hubby to tidy all the house so we decided to call to house cleaning company we called for several companies and chose " Cottage care". The cost was not very big. They came to our house trice a week in the morning and cleaned all the rooms. their job was perfect, they were cleaning perfectly and very quickly. now we are not using any of house cleaning companies but we really recommend this one. i hope you will like the service.

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.

I have used several cleaning services over the last two years and this one has the most reliable people by far. The prices are definitely competitive too. They do a great job cleaning my house, they have inspectors come in every so often to check and make sure everything is done right. I also like that they only send one person, not a team. There isn't alot of turn-over like I have seen with other services, so I always get the same person in my home. They use non-toxic cleaning supplies and I don't have to provide them with anything for cleaning, they bring their own stuff.

5
★★★★★

I have used several cleaning services over the last two years and this one has the most reliable people by far. The prices are definitely competitive too. They do a great job cleaning my house, they have inspectors come in every so often to check and make sure everything is done right. I also like that they only send one person, not a team. There isn't alot of turn-over like I have seen with other services, so I always get the same person in my home. They use non-toxic cleaning supplies and I don't have to provide them with anything for cleaning, they bring their own stuff.

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