Computer Smartz

★★☆☆☆
  • 909 N Broadway

    Rochester, MN 55906

    Map & Directions
  • 507-281-9568

Computer & Internet Services

Computer & Internet Services
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Great service and Great Prices! I took my computer there and told them another place said it was the motherboard. I wanted a second opinion. They called me 1 hour later and said that a stick of ram was not pushed in all the way. I was in and out in less than 2 hours and my computer never ran better! If you go any where else to get your computer fixed then you are CRAZY!
Steve
From Rochester

5
★★★★★

Great service and Great Prices! I took my computer there and told them another place said it was the motherboard. I wanted a second opinion. They called me 1 hour later and said that a stick of ram was not pushed in all the way. I was in and out in less than 2 hours and my computer never ran better! If you go any where else to get your computer fixed then you are CRAZY!
Steve
From Rochester

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The add says "we will fix any computer for only $49.95"
When I dropped off my computer the owner Tim never mentioned
the extra $39.95 for diagnostics the $19.95 cleaning fee.
He had me sign a paper that didn't have a carbon copy, so
I had no proof that he added these charges later to the signed copy.
They also did a back up and charged $60 which i didn't need cuz I had already taken everything off the computer that I needed.
When I complained he was rude and obnoxious.
I needed to get the computer back so I paid the fees.
So what was advertised (a $49.95 fix) turned into a $169.85 fix.
I would never recommend these guys!
The 1st step in fixing something is diagnostics. If your going to charge extra for it you should let people know.
They lie to get you in the door and keep lying.

1
★☆☆☆☆

The add says "we will fix any computer for only $49.95"
When I dropped off my computer the owner Tim never mentioned
the extra $39.95 for diagnostics the $19.95 cleaning fee.
He had me sign a paper that didn't have a carbon copy, so
I had no proof that he added these charges later to the signed copy.
They also did a back up and charged $60 which i didn't need cuz I had already taken everything off the computer that I needed.
When I complained he was rude and obnoxious.
I needed to get the computer back so I paid the fees.
So what was advertised (a $49.95 fix) turned into a $169.85 fix.
I would never recommend these guys!
The 1st step in fixing something is diagnostics. If your going to charge extra for it you should let people know.
They lie to get you in the door and keep lying.

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1 out of 1 people found this review helpful.

.

I read some of the reviews on Google and I am shocked to say the least. I am a professional business woman from Minneapolis who was in Rochester on business (9/10). My laptop froze up and I was out of business. I looked in the yellow pages called Computer Smartz and took my laptop in at 1:30pm. I asked how much will it be to fix it same day? I quote "$49.95 for the diagnostics, this was to see what was wrong with it only. I understood that, then he said "No matter what is wrong with it we will fix for only $49.95 whether it takes 1 hour or 20 hours!" I said "GREAT! Then he asked if they have to put Windows back on would I like my data saved, I said "YES!" He said "that is an additional $60.00." I also signed a receipt that had all what he told in writing. NOT ONLY WAS MY COMPUTER REPAIRED (by 5:45pm) BUT IT WAS RUNNING BETTER THAN I CAN REMEMBER. ALL MY DATA WAS SAVED AND THE LAPTOP WAS IN PERFECT WORKING ORDER. So, to all the people who have complained I say "I couldn't be happier!" They did exactly what they said and did it at a price that was fair and honest. I really find it difficult to believe that you misunderstood what the cost are, they are posted and they are in writing PLUS YOU SIGN FOR IT! I also read the reviews that had positive comments for Computer Smartz and they are in line with what I am saying so if you take the time to read this I hope you by pass the negative remarks and take my word for it this place was FAST, FRIENDLY, PROFESSIONAL and AFFORDABLE. I am a busy single professional mom with three children, so for me to sit down and write this says something. Linda C. 10-26-10

5
★★★★★

I read some of the reviews on Google and I am shocked to say the least. I am a professional business woman from Minneapolis who was in Rochester on business (9/10). My laptop froze up and I was out of business. I looked in the yellow pages called Computer Smartz and took my laptop in at 1:30pm. I asked how much will it be to fix it same day? I quote "$49.95 for the diagnostics, this was to see what was wrong with it only. I understood that, then he said "No matter what is wrong with it we will fix for only $49.95 whether it takes 1 hour or 20 hours!" I said "GREAT! Then he asked if they have to put Windows back on would I like my data saved, I said "YES!" He said "that is an additional $60.00." I also signed a receipt that had all what he told in writing. NOT ONLY WAS MY COMPUTER REPAIRED (by 5:45pm) BUT IT WAS RUNNING BETTER THAN I CAN REMEMBER. ALL MY DATA WAS SAVED AND THE LAPTOP WAS IN PERFECT WORKING ORDER. So, to all the people who have complained I say "I couldn't be happier!" They did exactly what they said and did it at a price that was fair and honest. I really find it difficult to believe that you misunderstood what the cost are, they are posted and they are in writing PLUS YOU SIGN FOR IT! I also read the reviews that had positive comments for Computer Smartz and they are in line with what I am saying so if you take the time to read this I hope you by pass the negative remarks and take my word for it this place was FAST, FRIENDLY, PROFESSIONAL and AFFORDABLE. I am a busy single professional mom with three children, so for me to sit down and write this says something. Linda C. 10-26-10

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I wish I would have read the reviews before going to Computer Smartz! It was a complete nightmare. I went to get my dad's laptop today and got a bill for $120! When I questioned the other charges, the owner went off on me. Said he was too busy to call every customer to tell them about a $20 cleaning charge. When I questioned him about the two $50 charges, he started calling me names- he called me unreasonable and a crook. I merely pointed out what was on his ad in the front yard, in the phonebk, and on the flyer I got in the mail. $50 to fix any computer, but he actually charges $50 to diagnose it and another $50 to fix- this is $100 and he should have told me about the total charges UP FRONT. He kept calling me a crook and said I had no intension of paying him and that basically God would get me. I tried paying several times but he wouldn't take my money and accused me of threatening him when I said I would tell others about his misleading advertising. I said I would pay the bill but definitely would not recommend him to others because of his misleading advertising. Thank God I told him not to do any backups as I had already done that and didn't want the extra $60 charge. Yes, he has you sign a sheet that says a $49,95 diagnostic fee, but IT DOES NOT mention an extra $49,95 to fix it. Very misleading and WRONG! I have never been treated like this by anyone in my life!

1
★☆☆☆☆

I wish I would have read the reviews before going to Computer Smartz! It was a complete nightmare. I went to get my dad's laptop today and got a bill for $120! When I questioned the other charges, the owner went off on me. Said he was too busy to call every customer to tell them about a $20 cleaning charge. When I questioned him about the two $50 charges, he started calling me names- he called me unreasonable and a crook. I merely pointed out what was on his ad in the front yard, in the phonebk, and on the flyer I got in the mail. $50 to fix any computer, but he actually charges $50 to diagnose it and another $50 to fix- this is $100 and he should have told me about the total charges UP FRONT. He kept calling me a crook and said I had no intension of paying him and that basically God would get me. I tried paying several times but he wouldn't take my money and accused me of threatening him when I said I would tell others about his misleading advertising. I said I would pay the bill but definitely would not recommend him to others because of his misleading advertising. Thank God I told him not to do any backups as I had already done that and didn't want the extra $60 charge. Yes, he has you sign a sheet that says a $49,95 diagnostic fee, but IT DOES NOT mention an extra $49,95 to fix it. Very misleading and WRONG! I have never been treated like this by anyone in my life!

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1 out of 1 people found this review helpful.

.

I think that the sign in front of the store is very misleading. They will fix your computer for $49.95, but only after charging you $49.95 for diagnostics & $60 to back up your system, so it should say "We'll fix any computer for $160!

2
★★☆☆☆

I think that the sign in front of the store is very misleading. They will fix your computer for $49.95, but only after charging you $49.95 for diagnostics & $60 to back up your system, so it should say "We'll fix any computer for $160!

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They advertise "low cost computer repair" in their yellow pages ad. They are NOT low cost. They are NOT nice and do not seem to know what customer service is. We will never take our business there again!

1
★☆☆☆☆

They advertise "low cost computer repair" in their yellow pages ad. They are NOT low cost. They are NOT nice and do not seem to know what customer service is. We will never take our business there again!

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1 out of 1 people found this review helpful.

.

i wouldnt ever go to this store again. They are expensive and unhelpful, I dont feel that I was treated fairly in regards to my bill, the owner was not nice at all!

2
★★☆☆☆

i wouldnt ever go to this store again. They are expensive and unhelpful, I dont feel that I was treated fairly in regards to my bill, the owner was not nice at all!

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1 out of 1 people found this review helpful.

Message from Computer Smartz

We at Computer Smartz are dedicated to customer service and low cost high quality repair work. We pride ourselves on our dedication to customer service and using the latest available tools for diagnostics. We have been in business for over 10 years and have thousands of happy satisfied customers. As a business owner I am proud to call Computer Smartz "My Business." We offer a wide array of custom built computers and laptops. We build, upgrade and repair all makes and models. We LOVE to build GAMING COMPUTERS! We appreciate your patronage Minnesota!!!

More about Computer Smartz

WE SPECIALIZE IN LOW COST HIGH QUALITY COMPUTER REPAIR AND UPGRADES. We build and repair both desktops and laptops. We work on all models and usually have your computer back to you on the same day!!! We do both office calls and house calls. From netwo

 

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