Penn Cycle : Bloomington

★★★★☆
  • 3916 W Old Shakopee Rd W Old Shakopee Rd

    Bloomington, MN 55437

    Map & Directions
  • 952-888-1427

About Penn Cycle : Bloomington

Hours
Sun 11am-5pm, Mon-Fri 10am-9pm, Sat 10am-6pm

Sports & Recreation

Sports & Recreation
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3.6 5
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I bought back my old mt bike on eBay, and needed old parts. The staff at Penn cycle in Bloomington gave me top notch customer service. They got fired up about helping me get things right with my bike. They went the extra mile and it really meant a lot. I have recommended many of my patients to this great shop.

5
★★★★★

I bought back my old mt bike on eBay, and needed old parts. The staff at Penn cycle in Bloomington gave me top notch customer service. They got fired up about helping me get things right with my bike. They went the extra mile and it really meant a lot. I have recommended many of my patients to this great shop.

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I bought a bike for my husband. The guys that helped me were very helpful in picking out just the right bike. They are very knowledgeable and helpful!

5
★★★★★

I bought a bike for my husband. The guys that helped me were very helpful in picking out just the right bike. They are very knowledgeable and helpful!

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I had called the Eagan shop for a bike hitch which they said they had. On driving there on a rainy day they said they dont have it and directed me to their bloomington shop. To my surprise they dont have it in stock and and on checking the inventory they said the eagan shop had it in the system and they were never called about this. I was left not feeling helped. The attitude of the guys in the shop were not friendly either. Looks like there is a major disconnect with the people on the floor and what they have in the shop. I wish there was some honesty rather than sending me on a wild goose chase from applevalley to eagan and bloomington on a crappy rainy day!!!!!!

0
★☆☆☆☆

I had called the Eagan shop for a bike hitch which they said they had. On driving there on a rainy day they said they dont have it and directed me to their bloomington shop. To my surprise they dont have it in stock and and on checking the inventory they said the eagan shop had it in the system and they were never called about this. I was left not feeling helped. The attitude of the guys in the shop were not friendly either. Looks like there is a major disconnect with the people on the floor and what they have in the shop. I wish there was some honesty rather than sending me on a wild goose chase from applevalley to eagan and bloomington on a crappy rainy day!!!!!!

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Before we started dating, my fiance went into Penn Cycle to buy a hybrid bike for commuting. They told her a specific model could easily fit a rear-rack. She bought it. This wasn't true. When she went back and talked to the very same saleperson for a rear-rack later, he told her it wouldn't fit and would require some extra work. Even then, it still might not work. That was frustrating. Recently, she decided she wanted a road bike so, while still not happy with Penn, wanted to check them out for prices. They kept trying to push her to lower quality bikes that I think were overstocked and wouldn't really explain any of the features. We went elsewhere pretty quick. We got better service in every other bike store we went to. I won't consider Penn again.

1
★★☆☆☆

Before we started dating, my fiance went into Penn Cycle to buy a hybrid bike for commuting. They told her a specific model could easily fit a rear-rack. She bought it. This wasn't true. When she went back and talked to the very same saleperson for a rear-rack later, he told her it wouldn't fit and would require some extra work. Even then, it still might not work. That was frustrating. Recently, she decided she wanted a road bike so, while still not happy with Penn, wanted to check them out for prices. They kept trying to push her to lower quality bikes that I think were overstocked and wouldn't really explain any of the features. We went elsewhere pretty quick. We got better service in every other bike store we went to. I won't consider Penn again.

Pros: possibly price, if they have exactly what you want at a cheaper price

Cons: misleading, either ignorant or disinterested salespeople

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I went in to Penn Cycle in Bloomington after calling "the other guy" and being treated with disrespect and bad customer service. I had a flat tire, battery on a pedometer to be replaced, a brake that was sticking and my gear shifter needing to be realigned. The man at the service counter was extremely friendly, put my bike up on the stand, fixed everything, showed me how I could do the little things myself in the future, and did it all with a smile. I will not be going to "the other guys" again. I will drive the extra distance to bring my bike in for repair to Penn Cycle.

2
★★★★★

I went in to Penn Cycle in Bloomington after calling "the other guy" and being treated with disrespect and bad customer service. I had a flat tire, battery on a pedometer to be replaced, a brake that was sticking and my gear shifter needing to be realigned. The man at the service counter was extremely friendly, put my bike up on the stand, fixed everything, showed me how I could do the little things myself in the future, and did it all with a smile. I will not be going to "the other guys" again. I will drive the extra distance to bring my bike in for repair to Penn Cycle.

Pros: Service, Time, cost

Cons: None

 

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