Tires Plus

★★☆☆☆
Tires Plus in Richfield, MN is your expert source for new tires for any car, truck, or SUV, but we re more than just a tire shop. We provide a full range of auto repair and maintenance services, including oil changes, brake repairs and replacements, battery checks and replacements, tire alignments, and more. All while getting you back on the road fast. We do our best to save you time and money, no matter what. That s why we guarantee to get your oil change done in 30 minutes or less, or the next one s free. Schedule an appointment online or stop by your local Tires Plus today, so you can get back to what you truly care about!
  • 3020 W 66th St

    Richfield, MN 55423

    Map & Directions
  • 612-915-0764

2.0 3
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We had the absolute worst care repair service from the Tires Plus on 66th in Richfield we have ever encountered anywhere. They charged us $700 to replace a radiator and water pump. Over the ensuing months, the water pump had to be replaced 5, yes that's right, FIVE, times. The other week the car started dumping transmission fluid. Come to discover Tires Plus never secured the radiator brackets, so the radiator was bouncing around and struck the hose for the trans fluid, detaching it. Stay away from this place. I have since learned from others it has a poor reputation in the area.

0
★☆☆☆☆

We had the absolute worst care repair service from the Tires Plus on 66th in Richfield we have ever encountered anywhere. They charged us $700 to replace a radiator and water pump. Over the ensuing months, the water pump had to be replaced 5, yes that's right, FIVE, times. The other week the car started dumping transmission fluid. Come to discover Tires Plus never secured the radiator brackets, so the radiator was bouncing around and struck the hose for the trans fluid, detaching it. Stay away from this place. I have since learned from others it has a poor reputation in the area.

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I recently did business with this Tires Plus in Richfield on 66th street and the manager tried to pull a bait and switch on me.

I had been in to buy a new set of snow tires for my MDX. The guy quoted me $125 on the last set of a discontinued tire. The price on the current season replacement for the discontinued item was $189. He printed a quote and due to the volume of customers we set up an appointment for installation 2 days later.

In the mean time I researched the tire online. I could find little difference between it and the current year tire. It was hard to get a price, but I did find some at TireRack.com from 124 to 189 depending on the size but in limited sizes due to the fact that this tire was no longer in production.

On the day of my appointment I came in, they reprinted the quote as there was a tire disposal fee and I was keeping my summer tires, I signed it and they took my car to do the work.

After about 15 minutes the GM of the store, Tyler, appeared and told me that the guy I had been working with made a mistake and that he could not sell these tires to me for this price because it was actually less than their cost. He informed me that he would sell them at his cost which was over $200.00. Yes that is right.. he tried to claim that his cost was more than the retail price of the newer tire, more than the retail price of the same tire on TireRack.com and over $75.00 per tire more than what the originally quoted me.

After rather passionately pointing out that he was attempting a Bait and Switch and asking to speak to the regional manager, he disappeared to call the regional manager.

A short time later he appeared to tell me that he would "Take Care" of the difference and almost looked as though he wanted a thank you. That's a thank you for meeting the legal and not to mention customer service obligation of meeting the terms of a contract.

A few notes for Tyler to improve his customer service and running a P&L:
- A retail item is only worth what someone is willing to pay for it. I really don??t care what it cost 2 years ago. Now it is rubber occupying space in your warehouse that can be converted to cash!
- No matter what the reason, anything that even smells like a bait and switch should be handled very delicately. Telling a customer you want an additional $300 dollars once you have their car in the air is unethical, and in most states fraud
- When you have a 40% error in pricing. Call your manager before you talk to the customer.

Given the way this went down, it really stinks of condoned unethical business practice as I find it hard to believe that front line business management is trained to handle gross pricing mistakes in such a way.

1
★☆☆☆☆

I recently did business with this Tires Plus in Richfield on 66th street and the manager tried to pull a bait and switch on me.

I had been in to buy a new set of snow tires for my MDX. The guy quoted me $125 on the last set of a discontinued tire. The price on the current season replacement for the discontinued item was $189. He printed a quote and due to the volume of customers we set up an appointment for installation 2 days later.

In the mean time I researched the tire online. I could find little difference between it and the current year tire. It was hard to get a price, but I did find some at TireRack.com from 124 to 189 depending on the size but in limited sizes due to the fact that this tire was no longer in production.

On the day of my appointment I came in, they reprinted the quote as there was a tire disposal fee and I was keeping my summer tires, I signed it and they took my car to do the work.

After about 15 minutes the GM of the store, Tyler, appeared and told me that the guy I had been working with made a mistake and that he could not sell these tires to me for this price because it was actually less than their cost. He informed me that he would sell them at his cost which was over $200.00. Yes that is right.. he tried to claim that his cost was more than the retail price of the newer tire, more than the retail price of the same tire on TireRack.com and over $75.00 per tire more than what the originally quoted me.

After rather passionately pointing out that he was attempting a Bait and Switch and asking to speak to the regional manager, he disappeared to call the regional manager.

A short time later he appeared to tell me that he would "Take Care" of the difference and almost looked as though he wanted a thank you. That's a thank you for meeting the legal and not to mention customer service obligation of meeting the terms of a contract.

A few notes for Tyler to improve his customer service and running a P&L:
- A retail item is only worth what someone is willing to pay for it. I really don??t care what it cost 2 years ago. Now it is rubber occupying space in your warehouse that can be converted to cash!
- No matter what the reason, anything that even smells like a bait and switch should be handled very delicately. Telling a customer you want an additional $300 dollars once you have their car in the air is unethical, and in most states fraud
- When you have a 40% error in pricing. Call your manager before you talk to the customer.

Given the way this went down, it really stinks of condoned unethical business practice as I find it hard to believe that front line business management is trained to handle gross pricing mistakes in such a way.

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1 out of 1 people found this review helpful.

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the people here are knowledable and nice. They don't try to scam you like some places do. They aren't the fastest service, but they are great nonetheless

PROS: nice people
CONS: not the fastest

4
★★★★☆

the people here are knowledable and nice. They don't try to scam you like some places do. They aren't the fastest service, but they are great nonetheless

PROS: nice people
CONS: not the fastest

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