Jared Galleria Of Jewelry

My fiance and I went to the Burlington, MA store to purchase my engagement ring, we found what we wanted but the sales women treated us as if we were morons! I know enough about jewelry to know the difference between platinum and white gold. When we had a loose stone we brought it back to the store right away. We handed our ring over to their "repair specialist" who was all of 19 who kept asking me if I wanted my ring buffed and dipped I told her that I did not want my ring to be buffed, which is when they buff the ring so much that if you have white gold it's all taken off and then DIPPED in rhodium which is not white gold. Needless to say I told this little girl 6 or even 7 times that I did not want this process and I was ignored and it was done. My ring is now YELLOW and their is no way to reverse this process!!!!I've been lied to, take for granted, spoke to like a child and then IGNORED!!!! I'm done with Jared's

BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER SEEN IN MY LIFE! My fiance and I are on vacation in St.Petes Florida, and he proposed to me on the 28th of December. He bought the ring from Jared across from Tyrone Mall on the 27th. They told him they mounted the ring crooked so once he proposed to me he was to bring the ring back. We brought it back the day after and they told us they had a new ring and they lied to us and they didnt do that at all, they tired to give us a smaller band thinking we were too stupid to notice. So they took it back and said they would fix it and we went back later. I was SO excited that I just overlooked the ring and took it home. I looked at it when I got home, and one side of the mounting was dipped deeper plus the same side was thicker and crooked. The ring was also too big, although my fiance told them I was a size 5. So we called, told them our situation, when I got there, I told Chris the manager it was too big, it was bigger than a size 5. He then told me well it is a size 5 and got a sizer to show me. I picked a new band to make it easier for the jeweler so he wouldnt have anymore troubles, we go to the beach come back and the ring was perfect, I tried it on, took it home again. I get home, and the ring is almost slipping off of me. They didnt make it any smaller, so I went back today. We went in and told Darlene our saleswoman that it was too big and she was like 'well HE(my fiance) told us you were a size 5) and then she told me they could size it within an hour. We were on our way down to Alligator Alley, about a 4 hour drive from St.Petes. We all made arrangements for my grandfather to pick up the ring, so we started driving. An hour into our trip DARLENE(our salesperson) called us and told us the jeweler CHIPPED MY DIAMOND! And to top it off, they didnt have any diamond in the store of same quality. DARLENE said don't worry about it, she would search all the Jared affiliate stores, and to trust her and to continue on our trip since it was our last day and she would find the perfect diamond of same quality. She called us back halfway on our trip and said she couldn't get the same quality diamond anywhere, we had 2 options either to ship the ring to us in canada, in 30 days and I've already announed to all my friends and family that we're engaged I didn't want to come home with no ring, or we could get a full refund. I was so upset I started to cry, it was sappose to be a happy time, finally engaged, and we have had so much trouble with the ring and it was totally ruining my last day and whole trip really. I called back the manager and was crying on the phone and told her that this wasn't right, I didn't want to leave Florida without a ring, and that if she couldn't find something equal, I should be getting something just above it to go home with, and she said she wasn't allowed to do that since she had already talked to head office. By the time we were almost to Alligator alley we had to turn back. Today is new years eve and everything closes early. We had to rush back to see if we could get something else and in the meantime my fiance called head office, we told someone our situation and she said she would call us right back, and she never did. A couple hours later we got back to St.Petes and went to Bond Diamonds near Tyrone Mall as well. I picked out a ring of better quality for a cheaper price and it was sized within 15 minutes. My fiance went back to Jared to get a refund and they tried to appologize and he just left.
This is the most awful experience I have ever had, and your engagement is sappose to be the most wonderful thing ever. I hope no one goes to Jared and they go out of business, they're terrible people, it's a terrible business, they don't care about anyone or anything but money, they're cheap and have the worst customer service I have ever EVER experienced at ANY business.

-Laurenne Clifford

I went to Jared's with the intention of looking at wedding bands and left without talking to a single person. There were only 3 couples in the store, with only 2 of those couples being helped when I arrived. It was almost like you had to wait in line to get any assistance. Once one couple was finished and walking out, I decided to wait right by the employee that was helping them. She proceeded to make a bunch of notes regarding her conversation with them and did not once look up at me. When she did glance over at me, she did not say a word or acknowledge me, but continued to make her notes. After about a minute of this I left. The least she could've done was say "I will be right with you." I have never heard of a place with such expensive items treat customers with such disregard. I will never go back.