Jared The Galleria of Jewelry

★★★☆☆
  • 11905 Elm Creek Blvd. N. The Shoppes at Arbor Lakes

    Maple Grove, MN 55369

    Map & Directions
  • 763-424-3872

About Jared The Galleria of Jewelry

Categories
  • Jewelry
  • Diamonds
  • Watches
  • Custom Jewelry
  • Jewelry Repair Shops
  • Goldsmiths & Silversmiths
  • Gifts & Novelties
Details
  • Shop Online
Hours
M-Sa 10am-9pm, Su 12pm-6pm

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    .

    In-sincere customer service all the way to the top of this establishment, Would strongly suggest going elsewhere. You'll be fine as long as you don't plan on having any problem, need help, customer service, or genuine people. Unethical and

    3
    ★★★★★

    In-sincere customer service all the way to the top of this establishment, Would strongly suggest going elsewhere. You'll be fine as long as you don't plan on having any problem, need help, customer service, or genuine people. Unethical and

    .

    During a recent inspection of my fiance's engagement ring, it was discovered that there was a small chip on the side of the diamond. This chip is not noticeable to the naked eye. First of all, I was disappointed in the fact that her

    3
    ★★★★★

    During a recent inspection of my fiance's engagement ring, it was discovered that there was a small chip on the side of the diamond. This chip is not noticeable to the naked eye. First of all, I was disappointed in the fact that her

    .

    outstanding service until they get your money, then Horrible experience. To make a long story short, bought a $1600 diamond ring that came with life time warranty, had a problem with it and people at Jared will not honor the warranty, they

    3
    ★★★★★

    outstanding service until they get your money, then Horrible experience. To make a long story short, bought a $1600 diamond ring that came with life time warranty, had a problem with it and people at Jared will not honor the warranty, they

    .

    In early May, the clasp broke on my Tag Heuer watch (despite the fact that I had it "overhauled" through Jared a year ago). Jared sent it in to the repair facility and told me it'd cost $160 to get fixed, which I approved, saying it'd be done in 4-6 weeks.

    No phone calls, no emails, no communication whatsover for 8 weeks, so I called to find out the status. They told me the part was back ordered and it'd be done in two more weeks. It's now mid-August, and I still don't have my watch -- or any idea of where it is!

    I get that sometimes you have to send things out for repair vs. doing them in-store, but if you're charging me $160 to replace a simple metal clasp, you should at least earn it through good service.

    0
    ★☆☆☆☆

    In early May, the clasp broke on my Tag Heuer watch (despite the fact that I had it "overhauled" through Jared a year ago). Jared sent it in to the repair facility and told me it'd cost $160 to get fixed, which I approved, saying it'd be done in 4-6 weeks.

    No phone calls, no emails, no communication whatsover for 8 weeks, so I called to find out the status. They told me the part was back ordered and it'd be done in two more weeks. It's now mid-August, and I still don't have my watch -- or any idea of where it is!

    I get that sometimes you have to send things out for repair vs. doing them in-store, but if you're charging me $160 to replace a simple metal clasp, you should at least earn it through good service.

    .

    I have a Swiss watch that has a built-in led flashlight. The watch has a separate battery for the timing mechanism and the flashlight. I had them send it to their watch repair vendor because they can compress the watch to maintain the waterproof integrity of the watch. They wrote up the work order as ??watch broken? however the watch was keeping perfect time and only needed a new battery for the led flashlight.
    A week later I received a telephone call that the repair vendor said the watch needed a total timepiece overhaul. I told the store representative that the watch was keeping perfect time and only needed the one battery; however I opted to have both replaced. So here a vendor somewhere gets a watch that appears to be keeping perfect time and decides to make an opportunity for some easy money. The store representative said they would look into it and give a return call. Two weeks passed and no call, even after I called back after the first week and again was promised a return call. Finally, I called and requested my watch be returned and today I picked it up. It is still keeping perfect time and the store still doesn??t have any knowledge of what happened with the quote of $160 to fix a perfect time keeping watch.
    Run like the wind future newlyweds-this is not the way you want to start your married lives.

    0
    ★☆☆☆☆

    I have a Swiss watch that has a built-in led flashlight. The watch has a separate battery for the timing mechanism and the flashlight. I had them send it to their watch repair vendor because they can compress the watch to maintain the waterproof integrity of the watch. They wrote up the work order as ??watch broken? however the watch was keeping perfect time and only needed a new battery for the led flashlight.
    A week later I received a telephone call that the repair vendor said the watch needed a total timepiece overhaul. I told the store representative that the watch was keeping perfect time and only needed the one battery; however I opted to have both replaced. So here a vendor somewhere gets a watch that appears to be keeping perfect time and decides to make an opportunity for some easy money. The store representative said they would look into it and give a return call. Two weeks passed and no call, even after I called back after the first week and again was promised a return call. Finally, I called and requested my watch be returned and today I picked it up. It is still keeping perfect time and the store still doesn??t have any knowledge of what happened with the quote of $160 to fix a perfect time keeping watch.
    Run like the wind future newlyweds-this is not the way you want to start your married lives.

    Pros: Oops Shouldn't Have Scammed That One!!!

    Cons: No follow up-two steps below a pawn shop

    .

    I visited the Edina, MN location and was treated very well. I was greeted as I entered the store, looked around and saw the look I was after. I asked for some help in selcecting a pice that had the look my wife was after and the price I could afford. The salespreson did that for me, they wrapped the gift and placed in in a attractive bag. My wife was delighted. I know the price I paid was at the high end ($2,200) for a piece like this but it is as my wife had wanted.
    She is happy - I am happy. Service was great - easy in - easy out - I am going back.
    I don't know what locations the others went to but I was very pleased.

    2
    ★★★★★

    I visited the Edina, MN location and was treated very well. I was greeted as I entered the store, looked around and saw the look I was after. I asked for some help in selcecting a pice that had the look my wife was after and the price I could afford. The salespreson did that for me, they wrapped the gift and placed in in a attractive bag. My wife was delighted. I know the price I paid was at the high end ($2,200) for a piece like this but it is as my wife had wanted.
    She is happy - I am happy. Service was great - easy in - easy out - I am going back.
    I don't know what locations the others went to but I was very pleased.

    Pros: easy in - easy out, knowledgable, friendly service

    Cons: to crowded

    .

    WOW !!! Impressive that a jewelry store, in today's economy, can run business off by insulting their customers. Maybe I should have asked for a job application... anybody who behaves as condescendingly as MIKE MORGENROOD (He's the manager), at 21115 Dulles Town Cir. Dulles, VA's store, must not need to sell any merchandise to make a living. This guy acted as though we were doing HIM a favor by spending money on his product. CONDESCENDING, ARROGANT, RUDE.... Maybe we should have dressed up in more expensive clothing... We were treated like qypsies, efforting a theft. I purchased 2 wedding bands from FINK'S ( a store in the mall adjascent to the Jared store) inside of an hour after my miserable experience with Mr. Morgenrood. $3,200 might not be a lot of money for a sotre like JARED.... but it SHOULD be. This is NOT an advertisement for FINKS... Chris, the sales associate there, happened to EARN my business with his customer service, and product knowledge. JARED will NEVER see any of my business.

    0
    ★☆☆☆☆

    WOW !!! Impressive that a jewelry store, in today's economy, can run business off by insulting their customers. Maybe I should have asked for a job application... anybody who behaves as condescendingly as MIKE MORGENROOD (He's the manager), at 21115 Dulles Town Cir. Dulles, VA's store, must not need to sell any merchandise to make a living. This guy acted as though we were doing HIM a favor by spending money on his product. CONDESCENDING, ARROGANT, RUDE.... Maybe we should have dressed up in more expensive clothing... We were treated like qypsies, efforting a theft. I purchased 2 wedding bands from FINK'S ( a store in the mall adjascent to the Jared store) inside of an hour after my miserable experience with Mr. Morgenrood. $3,200 might not be a lot of money for a sotre like JARED.... but it SHOULD be. This is NOT an advertisement for FINKS... Chris, the sales associate there, happened to EARN my business with his customer service, and product knowledge. JARED will NEVER see any of my business.

    .

    My fiance and I went to the Burlington, MA store to purchase my engagement ring, we found what we wanted but the sales women treated us as if we were morons! I know enough about jewelry to know the difference between platinum and white gold. When we had a loose stone we brought it back to the store right away. We handed our ring over to their "repair specialist" who was all of 19 who kept asking me if I wanted my ring buffed and dipped I told her that I did not want my ring to be buffed, which is when they buff the ring so much that if you have white gold it's all taken off and then DIPPED in rhodium which is not white gold. Needless to say I told this little girl 6 or even 7 times that I did not want this process and I was ignored and it was done. My ring is now YELLOW and their is no way to reverse this process!!!!I've been lied to, take for granted, spoke to like a child and then IGNORED!!!! I'm done with Jared's

    1
    ★☆☆☆☆

    My fiance and I went to the Burlington, MA store to purchase my engagement ring, we found what we wanted but the sales women treated us as if we were morons! I know enough about jewelry to know the difference between platinum and white gold. When we had a loose stone we brought it back to the store right away. We handed our ring over to their "repair specialist" who was all of 19 who kept asking me if I wanted my ring buffed and dipped I told her that I did not want my ring to be buffed, which is when they buff the ring so much that if you have white gold it's all taken off and then DIPPED in rhodium which is not white gold. Needless to say I told this little girl 6 or even 7 times that I did not want this process and I was ignored and it was done. My ring is now YELLOW and their is no way to reverse this process!!!!I've been lied to, take for granted, spoke to like a child and then IGNORED!!!! I'm done with Jared's

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    .

    If I could rate them a zero I would!

    They lost out on a $2,000.00 purchase all because the sales rep was VERY uniformed and the manager was rude and unwilling to work with us. I will never set foot in that store again. I am appalled that a place deemed so "Classy" was so incredibly unprofessional.

    We bought a ring, being told that it would fit a 2 CT, come to find out it would only fit a 1/2 CT and the ring would need to be remade in order to fit a 2 CT. This is of course after we purchased the ring and had to take it to another Jeweler to attempt getting the stone set...since we didn't buy our diamond from the they wouldn't set it for us. The other local Jeweler also told us that Jared's did not put a crown on the ring and that we would need to purchase that...hmmmm...so there's another few hundred dollars! The manager later tells us that they do not put crowns on any of their rings and after the initial purchase then you buy your crown. We asked the sales rep two different times if one the ring price was the "final" price and two that the ring would for sure fit a 2 CT. Both times being told yes. The Manager was unwilling to work with us and was put off by the fact that we wanted to return the ring because of all the errors! They suggested we get a smaller stone to fit the ring!

    After all the headache this place casued us we were informed that they had no cash at the store and it would be 5-7 business days before we reveiced a check from them! Other wise we could keep calling them to see if they had any cash for us, in hopes that someone would come in and make a purchase.
    NEVER NEVER NEVER again will I do business with this place.

    0
    ★☆☆☆☆

    If I could rate them a zero I would!

    They lost out on a $2,000.00 purchase all because the sales rep was VERY uniformed and the manager was rude and unwilling to work with us. I will never set foot in that store again. I am appalled that a place deemed so "Classy" was so incredibly unprofessional.

    We bought a ring, being told that it would fit a 2 CT, come to find out it would only fit a 1/2 CT and the ring would need to be remade in order to fit a 2 CT. This is of course after we purchased the ring and had to take it to another Jeweler to attempt getting the stone set...since we didn't buy our diamond from the they wouldn't set it for us. The other local Jeweler also told us that Jared's did not put a crown on the ring and that we would need to purchase that...hmmmm...so there's another few hundred dollars! The manager later tells us that they do not put crowns on any of their rings and after the initial purchase then you buy your crown. We asked the sales rep two different times if one the ring price was the "final" price and two that the ring would for sure fit a 2 CT. Both times being told yes. The Manager was unwilling to work with us and was put off by the fact that we wanted to return the ring because of all the errors! They suggested we get a smaller stone to fit the ring!

    After all the headache this place casued us we were informed that they had no cash at the store and it would be 5-7 business days before we reveiced a check from them! Other wise we could keep calling them to see if they had any cash for us, in hopes that someone would come in and make a purchase.
    NEVER NEVER NEVER again will I do business with this place.

    Pros: Nice Building

    Cons: Too many to list in such a small space!

    .

    BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER SEEN IN MY LIFE! My fiance and I are on vacation in St.Petes Florida, and he proposed to me on the 28th of December. He bought the ring from Jared across from Tyrone Mall on the 27th. They told him they mounted the ring crooked so once he proposed to me he was to bring the ring back. We brought it back the day after and they told us they had a new ring and they lied to us and they didnt do that at all, they tired to give us a smaller band thinking we were too stupid to notice. So they took it back and said they would fix it and we went back later. I was SO excited that I just overlooked the ring and took it home. I looked at it when I got home, and one side of the mounting was dipped deeper plus the same side was thicker and crooked. The ring was also too big, although my fiance told them I was a size 5. So we called, told them our situation, when I got there, I told Chris the manager it was too big, it was bigger than a size 5. He then told me well it is a size 5 and got a sizer to show me. I picked a new band to make it easier for the jeweler so he wouldnt have anymore troubles, we go to the beach come back and the ring was perfect, I tried it on, took it home again. I get home, and the ring is almost slipping off of me. They didnt make it any smaller, so I went back today. We went in and told Darlene our saleswoman that it was too big and she was like 'well HE(my fiance) told us you were a size 5) and then she told me they could size it within an hour. We were on our way down to Alligator Alley, about a 4 hour drive from St.Petes. We all made arrangements for my grandfather to pick up the ring, so we started driving. An hour into our trip DARLENE(our salesperson) called us and told us the jeweler CHIPPED MY DIAMOND! And to top it off, they didnt have any diamond in the store of same quality. DARLENE said don't worry about it, she would search all the Jared affiliate stores, and to trust her and to continue on our trip since it was our last day and she would find the perfect diamond of same quality. She called us back halfway on our trip and said she couldn't get the same quality diamond anywhere, we had 2 options either to ship the ring to us in canada, in 30 days and I've already announed to all my friends and family that we're engaged I didn't want to come home with no ring, or we could get a full refund. I was so upset I started to cry, it was sappose to be a happy time, finally engaged, and we have had so much trouble with the ring and it was totally ruining my last day and whole trip really. I called back the manager and was crying on the phone and told her that this wasn't right, I didn't want to leave Florida without a ring, and that if she couldn't find something equal, I should be getting something just above it to go home with, and she said she wasn't allowed to do that since she had already talked to head office. By the time we were almost to Alligator alley we had to turn back. Today is new years eve and everything closes early. We had to rush back to see if we could get something else and in the meantime my fiance called head office, we told someone our situation and she said she would call us right back, and she never did. A couple hours later we got back to St.Petes and went to Bond Diamonds near Tyrone Mall as well. I picked out a ring of better quality for a cheaper price and it was sized within 15 minutes. My fiance went back to Jared to get a refund and they tried to appologize and he just left.
    This is the most awful experience I have ever had, and your engagement is sappose to be the most wonderful thing ever. I hope no one goes to Jared and they go out of business, they're terrible people, it's a terrible business, they don't care about anyone or anything but money, they're cheap and have the worst customer service I have ever EVER experienced at ANY business.

    -Laurenne Clifford

    1
    ★☆☆☆☆

    BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER SEEN IN MY LIFE! My fiance and I are on vacation in St.Petes Florida, and he proposed to me on the 28th of December. He bought the ring from Jared across from Tyrone Mall on the 27th. They told him they mounted the ring crooked so once he proposed to me he was to bring the ring back. We brought it back the day after and they told us they had a new ring and they lied to us and they didnt do that at all, they tired to give us a smaller band thinking we were too stupid to notice. So they took it back and said they would fix it and we went back later. I was SO excited that I just overlooked the ring and took it home. I looked at it when I got home, and one side of the mounting was dipped deeper plus the same side was thicker and crooked. The ring was also too big, although my fiance told them I was a size 5. So we called, told them our situation, when I got there, I told Chris the manager it was too big, it was bigger than a size 5. He then told me well it is a size 5 and got a sizer to show me. I picked a new band to make it easier for the jeweler so he wouldnt have anymore troubles, we go to the beach come back and the ring was perfect, I tried it on, took it home again. I get home, and the ring is almost slipping off of me. They didnt make it any smaller, so I went back today. We went in and told Darlene our saleswoman that it was too big and she was like 'well HE(my fiance) told us you were a size 5) and then she told me they could size it within an hour. We were on our way down to Alligator Alley, about a 4 hour drive from St.Petes. We all made arrangements for my grandfather to pick up the ring, so we started driving. An hour into our trip DARLENE(our salesperson) called us and told us the jeweler CHIPPED MY DIAMOND! And to top it off, they didnt have any diamond in the store of same quality. DARLENE said don't worry about it, she would search all the Jared affiliate stores, and to trust her and to continue on our trip since it was our last day and she would find the perfect diamond of same quality. She called us back halfway on our trip and said she couldn't get the same quality diamond anywhere, we had 2 options either to ship the ring to us in canada, in 30 days and I've already announed to all my friends and family that we're engaged I didn't want to come home with no ring, or we could get a full refund. I was so upset I started to cry, it was sappose to be a happy time, finally engaged, and we have had so much trouble with the ring and it was totally ruining my last day and whole trip really. I called back the manager and was crying on the phone and told her that this wasn't right, I didn't want to leave Florida without a ring, and that if she couldn't find something equal, I should be getting something just above it to go home with, and she said she wasn't allowed to do that since she had already talked to head office. By the time we were almost to Alligator alley we had to turn back. Today is new years eve and everything closes early. We had to rush back to see if we could get something else and in the meantime my fiance called head office, we told someone our situation and she said she would call us right back, and she never did. A couple hours later we got back to St.Petes and went to Bond Diamonds near Tyrone Mall as well. I picked out a ring of better quality for a cheaper price and it was sized within 15 minutes. My fiance went back to Jared to get a refund and they tried to appologize and he just left.
    This is the most awful experience I have ever had, and your engagement is sappose to be the most wonderful thing ever. I hope no one goes to Jared and they go out of business, they're terrible people, it's a terrible business, they don't care about anyone or anything but money, they're cheap and have the worst customer service I have ever EVER experienced at ANY business.

    -Laurenne Clifford

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    .

    I went to Jared for the variety of engagement rings. I already had my center stone but was struggling to find a wedding band and engagement ring that I liked when put together. My best friend and I went together and we got our other jewelry cleaned while we were waited on by two people. I ended up getting a beautiful Tocori. It was only two weeks away from my wedding when I picked out the rings, and Jared had to special order my ring size as the band had a lot of detail they didn't want to reck the detail to resize it. Jared was able to put my center stone in the ring that was too big for my finger with a spacer so I was able to wear it on my wedding day. When my ring came in, Jared was able to replace my center stone with my new ring very quickly and at no charge. So, that experience was great. Anytime I go to Maple Grove, I stop in Jared's and have my rings cleaned, and the staff is always friendly. Sometimes, it takes a few minutes for a sales rep to greet you if it is busy, but otherwise, the service is great.

    2
    ★★★★★

    I went to Jared for the variety of engagement rings. I already had my center stone but was struggling to find a wedding band and engagement ring that I liked when put together. My best friend and I went together and we got our other jewelry cleaned while we were waited on by two people. I ended up getting a beautiful Tocori. It was only two weeks away from my wedding when I picked out the rings, and Jared had to special order my ring size as the band had a lot of detail they didn't want to reck the detail to resize it. Jared was able to put my center stone in the ring that was too big for my finger with a spacer so I was able to wear it on my wedding day. When my ring came in, Jared was able to replace my center stone with my new ring very quickly and at no charge. So, that experience was great. Anytime I go to Maple Grove, I stop in Jared's and have my rings cleaned, and the staff is always friendly. Sometimes, it takes a few minutes for a sales rep to greet you if it is busy, but otherwise, the service is great.

    Pros: Variety and service

    Cons: none

    .

    My boyfriend and I went to look at engagement rings and were both completely put off by the poor service and quality of merchandise at Jared. We were shuffled around to three different sales people, none of whom would listen to what I wanted in a ring (something very simple and classic, while they kept bringing out rings with tons of filligree and jewels all over). One of the sales women actually DROPPED the loose diamond over the counter onto the floor next to my boyfriend's chair when she was trying to set it in the ring! They seemed very adament about selling us an ideal cut stone, which is funny, because when another "diamond expert" came over to admire the two rings I was comparing, she couldn't even tell the difference between the ideal cut and the regular diamond. We left feeling pressured and frustrated - not a positive experience to have when you're looking to make an important jewelry purchase.

    0
    ★☆☆☆☆

    My boyfriend and I went to look at engagement rings and were both completely put off by the poor service and quality of merchandise at Jared. We were shuffled around to three different sales people, none of whom would listen to what I wanted in a ring (something very simple and classic, while they kept bringing out rings with tons of filligree and jewels all over). One of the sales women actually DROPPED the loose diamond over the counter onto the floor next to my boyfriend's chair when she was trying to set it in the ring! They seemed very adament about selling us an ideal cut stone, which is funny, because when another "diamond expert" came over to admire the two rings I was comparing, she couldn't even tell the difference between the ideal cut and the regular diamond. We left feeling pressured and frustrated - not a positive experience to have when you're looking to make an important jewelry purchase.

    Pros: Beautiful store

    Cons: Idiotic sales people, poor service

    .

    I went to Jared's with the intention of looking at wedding bands and left without talking to a single person. There were only 3 couples in the store, with only 2 of those couples being helped when I arrived. It was almost like you had to wait in line to get any assistance. Once one couple was finished and walking out, I decided to wait right by the employee that was helping them. She proceeded to make a bunch of notes regarding her conversation with them and did not once look up at me. When she did glance over at me, she did not say a word or acknowledge me, but continued to make her notes. After about a minute of this I left. The least she could've done was say "I will be right with you." I have never heard of a place with such expensive items treat customers with such disregard. I will never go back.

    1
    ★☆☆☆☆

    I went to Jared's with the intention of looking at wedding bands and left without talking to a single person. There were only 3 couples in the store, with only 2 of those couples being helped when I arrived. It was almost like you had to wait in line to get any assistance. Once one couple was finished and walking out, I decided to wait right by the employee that was helping them. She proceeded to make a bunch of notes regarding her conversation with them and did not once look up at me. When she did glance over at me, she did not say a word or acknowledge me, but continued to make her notes. After about a minute of this I left. The least she could've done was say "I will be right with you." I have never heard of a place with such expensive items treat customers with such disregard. I will never go back.

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    .

    I have seen jareds ads on TV and theyve made their name sound as though it were synonymous with quality. This could hardly be more of a lie.
    I was impressed with thier watch selection, but their prices were exactly like everyone elses, so no advantage there. But for jewelry, Jareds is limited to mall-quality refuse, the only difference is that they have more of it and their staff actually takes the time to convince you that its not actually garbage that youre looking at. Knowing what little I did about diamonds, I knew that I was being lied to from the start. If you know anything about jewelry youll want better.

    0
    ★☆☆☆☆

    I have seen jareds ads on TV and theyve made their name sound as though it were synonymous with quality. This could hardly be more of a lie.
    I was impressed with thier watch selection, but their prices were exactly like everyone elses, so no advantage there. But for jewelry, Jareds is limited to mall-quality refuse, the only difference is that they have more of it and their staff actually takes the time to convince you that its not actually garbage that youre looking at. Knowing what little I did about diamonds, I knew that I was being lied to from the start. If you know anything about jewelry youll want better.

    Pros: Watch selection.

    Cons: Poor Quality, misleading sales staff, horribly over priced.

    .

    I was in the store for more than 20 minutes and not a single employee even greeted me. They claimed to have some the designers I was looking for but only had two to three pieces of each line. Two to three? That's selection. I asked two different employees for help and they both said they would be right with me but niether one came back. Terrible service.

    0
    ★☆☆☆☆

    I was in the store for more than 20 minutes and not a single employee even greeted me. They claimed to have some the designers I was looking for but only had two to three pieces of each line. Two to three? That's selection. I asked two different employees for help and they both said they would be right with me but niether one came back. Terrible service.

    Pros: Nice store.

    Cons: Their name is a joke., Few designer pieces., Horrible service!!!!!

    Message from Jared The Galleria of Jewelry

    The first Jared store opened its doors in 1993, revolutionizing the whole idea of how a jewelry store should operate. Jared is not located inside the mall. Our guests come just to see us. And we do everything we can to make their visit enjoyable as well as successful. We offer five times the selection of ordinary jewelry stores, price it well, and present it with the help of a team of experts, thereby creating the ultimate jewelry shopping experience. Come learn more about our engagement and wedding rings, diamonds, gemstones, watches, and personalized jewelry. Visit Jared in Maple Grove today.

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