Randy Lane & Sons Plumbing, Inc. has been specializing in remodeling, plumbing service and repair since 1967. They serve the Minneapolis and surrounding areas with nothing but the best in plumbing care. Whether working on residential or commercial jobs, Randy Lane & Sons Plumbing gets the job done right the first time. They offer the following plumbing services repairs, remodeling, gas lines to appliances, backflow preventers, RPZ testing and more. Randy Lane & Sons Plumbing is licensed and bonded. The currently have four showrooms to view plumbing fixtures for the customer?s convenience including Minneapolis, Hopkins, St. Louis Park and Plymouth. Please call ahead for an appointment. This Minneapolis professional plumbing company treats your home or business as if it were their own. Call today for an estimate.
Had them fix some things, pull permits. Wouldn't use again, wouldn't recommend. Poor customer service in office when I had complaint- no response. Job done okay, had to come back to fix 2 minor things.
Posted 07/21/09 | Report Abuse
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would never recommend them. Had troubles with the basic fixes they did and now a new problem popped up. Just paid to have a sewer backup fixed caused by the cap they had replaced that was the wrong cap.
I don't enjoy walking around in sewage or having my things covered in sewage. I would imagine other people wouldn't either so I would steer away from them.
Pros: None
Cons: Cost me extra to fix their mistakes
Posted 10/28/09
They fixed what needed to be fixed and haven't had a problem since but they did need to come back twice to fix minor things (hot water didn't work, stove didn't work). The plumber apologized and was really nice. When I called the office the first time/second time to complain (When I pay $150/hr I expect things to be working when done) they were nice as well and said that shouldn't have happened and would have manager call about refunding a portion for the hassle.
They never called back so i called back a week later and left a message for the manager. I got a call from the plumber saying they had told him to call me to say that he hadn't charged for a $15 coupling and he wasn't really sure why they had him calling since he was just a worker but if I wanted to call to try to hassle for more money I could. Again, he was nice enough, but it was really uncomfortable they had him call me.
I gave up because clearly they don't really care about their customer service and don't want to deal with it. I just won't use them again and would not recommend them
Pros: They fixed it
Cons: They had to come back twice, never returned calls
Posted 07/19/09
